Overview
This unit introduces you to professional communication concepts that are relevant to a career in information and communication technologies (ICT). Topics include negotiation, teamwork, conflict management, academic referencing, library skills, and oral and written communication. The unit introduces awareness of cultural diversity and its management in a multicultural workforce.
Details
Pre-requisites or Co-requisites
COMM11003 Communication in Professional Contexts is an anti-requisite for COIT11239.
Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).
Offerings For Term 2 - 2022
Attendance Requirements
All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).
Recommended Student Time Commitment
Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.
Class Timetable
Assessment Overview
Assessment Grading
This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University’s Grades and Results Policy for more details of interim results and final grades.
All University policies are available on the CQUniversity Policy site.
You may wish to view these policies:
- Grades and Results Policy
- Assessment Policy and Procedure (Higher Education Coursework)
- Review of Grade Procedure
- Student Academic Integrity Policy and Procedure
- Monitoring Academic Progress (MAP) Policy and Procedure – Domestic Students
- Monitoring Academic Progress (MAP) Policy and Procedure – International Students
- Student Refund and Credit Balance Policy and Procedure
- Student Feedback – Compliments and Complaints Policy and Procedure
- Information and Communications Technology Acceptable Use Policy and Procedure
This list is not an exhaustive list of all University policies. The full list of University policies are available on the CQUniversity Policy site.
Feedback, Recommendations and Responses
Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.
Feedback from Student Evaluation
Some of the assessment information in Moodle did not appear to reflect what was expected in each assessment.
Review assessment information and performance expectations as outlined in Moodle and adjust to improve clarity by resolving conflicting information, removing out-of-date and duplicate information, and ensuring clarity in what is expected in assessments.
Feedback from Student Feedback
The assignments were very practical, the subjects were important for students starting on their professional journey.
Maintain the practical nature of the assessments and topics.
- Explain communication concepts and strategies
- Show confidence and skills in oral communications and presentations
- Work effectively as part of a team
- Communicate effectively in a professional context
- Define and demonstrate conflict management and resolution strategies.
- Core skill, Business Skills: Communication skills and teamwork
- Relationship management (RLMT)
- Information Management (IRMG)
- Research (RSCH)
- Innovation (INOV)
Alignment of Assessment Tasks to Learning Outcomes
| Assessment Tasks | Learning Outcomes | ||||
|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | |
| 1 - Written Assessment - 20% | |||||
| 2 - Group Work - 30% | |||||
| 3 - Presentation - 50% | |||||
Alignment of Graduate Attributes to Learning Outcomes
| Graduate Attributes | Learning Outcomes | ||||
|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | |
| 1 - Communication | |||||
| 2 - Problem Solving | |||||
| 3 - Critical Thinking | |||||
| 4 - Information Literacy | |||||
| 5 - Team Work | |||||
| 6 - Information Technology Competence | |||||
| 7 - Cross Cultural Competence | |||||
| 8 - Ethical practice | |||||
| 9 - Social Innovation | |||||
| 10 - Aboriginal and Torres Strait Islander Cultures | |||||
Alignment of Assessment Tasks to Graduate Attributes
| Assessment Tasks | Graduate Attributes | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | |
| 1 - Written Assessment - 20% | ||||||||||
| 2 - Group Work - 30% | ||||||||||
| 3 - Presentation - 50% | ||||||||||
Textbooks
Communicating for Success
Edition: 3rd (2020)
Authors: Kossen, C
Pearson Australia
Sydney Sydney , NSW , Australia
ISBN: 9780655702399 ( PB )
Binding: Paperback
Additional Textbook Information
This book is available to read online through the Library website. If you would like your own copy, you can purchase either paper or eBook copies at the CQUni Bookshop here: http://bookshop.cqu.edu.au (search on the Unit code).
IT Resources
- CQUniversity Student Email
- Internet
- Unit Website (Moodle)
- Webcam, microphone and speakers (or headset)
- Microsoft Office including Word and Powerpoint
All submissions for this unit must use the referencing style: Harvard (author-date)
For further information, see the Assessment Tasks.
k.howah@cqu.edu.au
Module/Topic
Introduction
Events and Submissions/Topic
Module/Topic
Interpersonal
Chapter
Wk2 Interpersonal Communication Handout
Events and Submissions/Topic
Module/Topic
Writing Style
Chapter
Wk3 Writing Style Handout
Events and Submissions/Topic
Ass1 Facts & Opinions due in-class (5%)
Module/Topic
Arguments
Chapter
Wk4 Build an Argument Handout
Events and Submissions/Topic
Ass1 Conflict Roleplays due in-class (5%)
Module/Topic
Teamwork
Chapter
Wk5 Group Teamwork Leadership Handout
Events and Submissions/Topic
Ass2 Quiz 1 (5%)
Module/Topic
Break
Chapter
Events and Submissions/Topic
Module/Topic
Mob Writing
Chapter
Wk6 Research Skills Handout
Events and Submissions/Topic
Ass1 Mob Writing due in-class (20%)
Module/Topic
Academic Skills
Chapter
Wk7 Enterpreneurship and Social Innovation Handout
Events and Submissions/Topic
Ass2 Practice Presentation due in-class (15%)
Module/Topic
Mob Writing
Chapter
Wk8 Example Article Analysis
Events and Submissions/Topic
Ass3 ePortfolio (4%)
Module/Topic
ICT Communication in Action
Chapter
Wk9 ICT Communication Skills in Action Handout
Events and Submissions/Topic
Ass3 ePortfolio Peer Assessment (1%)
Module/Topic
Group Presentation
Chapter
Wk10 Individual Presentation Marking form Handout
Events and Submissions/Topic
Ass2 Final Presentation due in-class (20%)
Module/Topic
Article Analysis
Chapter
- none -
Events and Submissions/Topic
Ass3 Article Analysis due in-class (15%)
Module/Topic
Catch-up class if required
Chapter
- none -
Events and Submissions/Topic
Ass2 Quiz 2 (10%)
Module/Topic
Chapter
Events and Submissions/Topic
Module/Topic
Chapter
Events and Submissions/Topic
For any term-specific information, please contact your Unit coordinator via E-mail.
Unit Coordinator: Kenneth Howah
E-mail: k.howah@cqu.edu.au
You may also contact Ken via Microsoft Teams.
1 Group Work
Assessment 1 involves the following tasks:
- Task 1: Facts and Opinions (5%)
- Task 2: Conflict Roleplays (5%)
- Task 3: Mob Writing (20%)
These tasks will be assessed in your class. Refer to the unit’s Moodle website for further details.
Students attending online will require a webcam, microphone and speaker or headset.
Task 1 (Due Week 3 in-class) / Task 2 (Due Week 4 in-class) / Task 3 (Due Week 6 in-class)
Within 2 weeks after the submission due date
The assignment criteria include aspects such as your listening skills, engagement, reflections, conflict management skills, and overall presentation quality. Refer to the unit’s Moodle website for specific marking criteria.
Plagiarism will be dealt with as per University policies. If academic misconduct is detected, your assignment might be assigned a zero grade or reported for further action.
Incomplete submissions such as those in which staff are unable to access linked material, for example, due to insufficient permissions, might not be marked, or a late penalty might be applied.
- Show confidence and skills in oral communications and presentations
- Work effectively as part of a team
- Define and demonstrate conflict management and resolution strategies.
- Communication
- Team Work
- Information Technology Competence
2 Presentation
Assessment 2 involves the following tasks:
- Task 1: Practice Presentation (15%)
- Task 2: Final Presentation (20%)
- Quiz 1 (5%)
- Quiz 2 (10%)
You are to present on contemporary Information and Communication Technology (ICT) topics to showcase your verbal and non-verbal communication and presentation skills. You will be researching ICT topics, developing slides and presenting during your workshop. Refer to the unit’s Moodle website for further details.
Students attending online will require a webcam, microphone and speaker or headset.
Task 1 (Due Week 7 in-class) / Task 2 (Due Week 10 in-class) / Quiz 1 (Due Week 5) / Quiz 2 (Due Week 12)
Within 2 weeks after the submission due date
Assessment of the presentation tasks will be based on factors including stage presence, appropriate use of time, gestures, vocalised non-verbals, speaking rate, style, framing and mechanics, grammar, punctuation, spelling, slideshow content and structure and groupwork. The criteria for the quizzes vary but you will typically be assessed on the correctness of the written answer you provide to questions.
Refer to the unit’s Moodle website for specific marking criteria.
Incomplete submissions such as those in which staff are unable to access linked material, for example, due to insufficient permissions, might not be marked, or a late penalty might be applied. Plagiarism and the use of a rewriting engine such as a synonym generator or a word-spinner will be dealt with as per University policies. If academic misconduct is detected, your assignment might be assigned a zero grade or reported for further action.
No submission method provided.
- Explain communication concepts and strategies
- Show confidence and skills in oral communications and presentations
- Work effectively as part of a team
- Communicate effectively in a professional context
- Define and demonstrate conflict management and resolution strategies.
- Communication
- Problem Solving
- Critical Thinking
- Information Literacy
- Information Technology Competence
- Cross Cultural Competence
- Ethical practice
- Social Innovation
3 Written Assessment
Assessment 3 involves the following tasks:
- Task 1: ePortfolio (4%)
- Task 2: ePortfolio Peer Assessment (1%)
- Task 3: Article Analysis (15%)
For Tasks 1 and 2, you are to create an ePortfolio to provide evidence that you have achieved each of the unit learning outcomes.
Task 3 is a written assignment involving an article analysis. During the Week 11 workshop, you will be required to read and analyse an article and answer related questions. This supervised assessment has to be completed in-class within your 3-hour workshop.
The aim of this assignment is to allow you to demonstrate your ability to apply and share expert ICT knowledge.
Task 1 (Due Week 8) / Task 2 (Due Week 9) / Task 3 (Due Week 11 in-class)
Tasks 1 and 2 will be returned 2 weeks after the submission date. Task 3 will be released on Certification of Grades Day
The criteria for this assessment include aspects such as your summary, answers to the questions, your writing style, use of CQUni Harvard referencing, grammar and spelling. Refer to the unit’s Moodle website for specific marking criteria.
Incomplete submissions such as those in which staff are unable to access linked material, for example, due to insufficient permissions, might not be marked, or a late penalty might be applied.
Plagiarism such as contract cheating or using a rewriting engine such as a synonym generator or a word-spinner will be dealt with as per University policies. If academic misconduct is detected, your assignment might be assigned a zero grade or reported for further action.
- Explain communication concepts and strategies
- Communicate effectively in a professional context
- Communication
- Critical Thinking
- Information Literacy
- Information Technology Competence
- Social Innovation
As a CQUniversity student you are expected to act honestly in all aspects of your academic work.
Any assessable work undertaken or submitted for review or assessment must be your own work. Assessable work is any type of work you do to meet the assessment requirements in the unit, including draft work submitted for review and feedback and final work to be assessed.
When you use the ideas, words or data of others in your assessment, you must thoroughly and clearly acknowledge the source of this information by using the correct referencing style for your unit. Using others’ work without proper acknowledgement may be considered a form of intellectual dishonesty.
Participating honestly, respectfully, responsibly, and fairly in your university study ensures the CQUniversity qualification you earn will be valued as a true indication of your individual academic achievement and will continue to receive the respect and recognition it deserves.
As a student, you are responsible for reading and following CQUniversity’s policies, including the Student Academic Integrity Policy and Procedure. This policy sets out CQUniversity’s expectations of you to act with integrity, examples of academic integrity breaches to avoid, the processes used to address alleged breaches of academic integrity, and potential penalties.
What is a breach of academic integrity?
A breach of academic integrity includes but is not limited to plagiarism, self-plagiarism, collusion, cheating, contract cheating, and academic misconduct. The Student Academic Integrity Policy and Procedure defines what these terms mean and gives examples.
Why is academic integrity important?
A breach of academic integrity may result in one or more penalties, including suspension or even expulsion from the University. It can also have negative implications for student visas and future enrolment at CQUniversity or elsewhere. Students who engage in contract cheating also risk being blackmailed by contract cheating services.
Where can I get assistance?
For academic advice and guidance, the Academic Learning Centre (ALC) can support you in becoming confident in completing assessments with integrity and of high standard.
What can you do to act with integrity?
