CQUniversity Unit Profile
COIT12203 Workflow Analysis & Management
Workflow Analysis & Management
All details in this unit profile for COIT12203 have been officially approved by CQUniversity and represent a learning partnership between the University and you (our student).
The information will not be changed unless absolutely necessary and any change will be clearly indicated by an approved correction included in the profile.
General Information

Overview

Business processes are core to an organisation and its business partners for delivering products or services to customers. In this unit, you will be introduced to discovering, scoping, assessing, modelling and redesigning business processes. This unit provides an overview of the foundations of process modelling, process improvement and process integration. You will use techniques to analyse organisational processes and propose improvements to those processes. You will learn workflow principles and how to re-design business processes to improve efficiency. This unit will provide you with the necessary skills to develop a report that identifies business processes and recommend improvements for organisational efficiency from a process and technological perspective.

Details

Career Level: Undergraduate
Unit Level: Level 2
Credit Points: 6
Student Contribution Band: 8
Fraction of Full-Time Student Load: 0.125

Pre-requisites or Co-requisites

Prerequisite: COMM11003 and COIT11226

Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).

Offerings For Term 1 - 2017

Brisbane
Distance
Melbourne
Sydney

Attendance Requirements

All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Class and Assessment Overview

Recommended Student Time Commitment

Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Class Timetable

Bundaberg, Cairns, Emerald, Gladstone, Mackay, Rockhampton, Townsville
Adelaide, Brisbane, Melbourne, Perth, Sydney

Assessment Overview

1. Written Assessment
Weighting: 20%
2. Portfolio
Weighting: 30%
3. Written Assessment
Weighting: 50%

Assessment Grading

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University’s Grades and Results Policy for more details of interim results and final grades.

Previous Student Feedback

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Feedback from Students (Moodle Evaluation)

Feedback

Faster release of marked assignments.

Recommendation

All marked assignments will be returned to students within a reasonable time frame i.e. within 2 weeks of submission.

Feedback from Students (Moodle Evaluation)

Feedback

Reduction in the number of blog posts and portfolios.

Recommendation

The blog posts and portfolios will be reduced from a previous total of 10 to 8 (4 ePortfolios and 4 blog posts).

Unit Learning Outcomes
On successful completion of this unit, you will be able to:
  1. Describe the role of a business process management professional.
  2. Define and describe the concepts of workflow business process improvement in organisations, and their applicability to workflow.
  3. Employ techniques for modelling, analysing and designing business processes
  4. Evaluate the various methods, tools and techniques used for process identification, modelling and redesign.
  5. Apply appropriate methods, tools and techniques to model and interpret 'as-is' and 'to-be' process models.
  6. Argue the role of modern information systems in supporting an organisation’s business processes.
  7. Identify organisational change issues that may arise owing to the implementation of new business processes.
  8. Critique an organisation’s business processes.

The Australian Computer Society (ACS) recognises the Skills Framework for the Information Age (SFIA). SFIA is in use in over 100 countries and provides a widely used and consistent definition of ICT skills. SFIA is increasingly being used when developing job descriptions and role profiles.

ACS members can use the tool MySFIA to build a skills profile at https://www.acs.org.au/professionalrecognition/mysfia-b2c.html

This unitcontributes to the following workplace skills as defined by SFIA (codes included):

  • Information Analysis (INAN)
  • Business Analysis (BUAN)
  • Research (RSCH)
  • Business Process Improvement (BPRE)
  • Requirements Definition and Management (REQM)
  • Business Modelling (BSMO)
  • Business Risk Management (BURM)
  • Change Management (CHMG)

Alignment of Learning Outcomes, Assessment and Graduate Attributes
N/A Level
Introductory Level
Intermediate Level
Graduate Level
Professional Level
Advanced Level

Alignment of Assessment Tasks to Learning Outcomes

Assessment Tasks Learning Outcomes
1 2 3 4 5 6 7 8
1 - Written Assessment - 20%
2 - Portfolio - 30%
3 - Written Assessment - 50%

Alignment of Graduate Attributes to Learning Outcomes

Graduate Attributes Learning Outcomes
1 2 3 4 5 6 7 8
1 - Communication
2 - Problem Solving
3 - Critical Thinking
4 - Information Literacy
5 - Team Work
6 - Information Technology Competence
7 - Cross Cultural Competence
8 - Ethical practice
9 - Social Innovation

Alignment of Assessment Tasks to Graduate Attributes

Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7 8 9
1 - Written Assessment - 20%
2 - Portfolio - 30%
3 - Written Assessment - 50%
Textbooks and Resources

Textbooks

Prescribed

Workflow modelling: tools for process improvement and application development 2nd (2009)

Authors: Sharp, A & McDermott, P
Artech House
Norwood Norwood , MA , USA
ISBN:
Binding: Hardcover

Additional Textbook Information

If you prefer, paper copies are still available for purchase at the CQUni Bookshop here: http://bookshop.cqu.edu.au

IT Resources

You will need access to the following IT resources:
  • CQUniversity Student Email
  • Internet
  • Unit Website (Moodle)
  • Microsoft Visio
Referencing Style

All submissions for this unit must use the referencing style: Harvard (author-date)

For further information, see the Assessment Tasks.

Teaching Contacts
Ritesh Chugh Unit Coordinator
r.chugh@cqu.edu.au
Schedule
Week 1 Begin Date: 06 Mar 2017

Module/Topic

Introduction to Workflow Analysis & Modelling

Chapter

2 & 3

Events and Submissions/Topic

Week 2 Begin Date: 13 Mar 2017

Module/Topic

Process Improvement

Chapter

4

Events and Submissions/Topic

Week 3 Begin Date: 20 Mar 2017

Module/Topic

Process Discovery

Chapter

5

Events and Submissions/Topic

Week 4 Begin Date: 27 Mar 2017

Module/Topic

Process Scope and Contents

Chapter

6

Events and Submissions/Topic

ePortfolio 1: Discovering Processes

Week 5 Begin Date: 03 Apr 2017

Module/Topic

Initial As-Is Process Assessment and Business Process Technologies

Chapter

7 plus additional readings

Events and Submissions/Topic

Blog 1: Process Scope and Contents

Vacation Week Begin Date: 10 Apr 2017

Module/Topic

Chapter

Events and Submissions/Topic

Have a good break!

Week 6 Begin Date: 17 Apr 2017

Module/Topic

Workflow Modelling

Chapter

8 & 9

Events and Submissions/Topic

ePortfolio 2: Business Process Technologies

Week 7 Begin Date: 24 Apr 2017

Module/Topic

As-Is Workflow Modelling Session

Chapter

10 & 11

Events and Submissions/Topic

Blog 2: Workflow Modelling

Week 8 Begin Date: 01 May 2017

Module/Topic

Final As-Is Process Assessment

Chapter

12

Events and Submissions/Topic

ePortfolio 3: As-Is Workflow Modelling

Week 9 Begin Date: 08 May 2017

Module/Topic

To-Be Process Characteristics and Workflow and Process Implementation

Chapter

13 plus additional readings

Events and Submissions/Topic

Blog 3: Process Assessment

Week 10 Begin Date: 15 May 2017

Module/Topic

Process Performance Management

Chapter

Readings (refer to the Moodle unit site)

Events and Submissions/Topic

ePortfolio 4: Process Characteristics and Process Implementation

Week 11 Begin Date: 22 May 2017

Module/Topic

Risk Evaluation & Integrating Change

Chapter

Readings (refer to the Moodle unit site)

Events and Submissions/Topic

Blog 4: Process Performance Management

Week 12 Begin Date: 29 May 2017

Module/Topic

Review Week: the next step

Chapter

Readings (refer to the Moodle unit site)

Events and Submissions/Topic

Case Study Report Due: Week 12 Wednesday (31 May 2017) 1:00 pm AEST
Review/Exam Week Begin Date: 05 Jun 2017

Module/Topic

Chapter

Events and Submissions/Topic

Complete the Unit evaluation, which is accessible from this Unit's Moodle site.

Exam Week Begin Date: 12 Jun 2017

Module/Topic

Chapter

Events and Submissions/Topic

Term Specific Information

Unit Coordinator’s contact details:

Dr Ritesh Chugh

Address: 120 Spencer Street, Melbourne VIC 3000.

Email: r.chugh@cqu.edu.au

Phone: +61 3 9616 0535

Assessment Tasks

1 Written Assessment

Assessment Title
Blogs (Online Journal)

Task Description

A blog is a website where entries are made in reverse chronological order. It is perhaps the simplest and one of the most popular ways of producing a website. A blog is similar to an online diary/journal.

In this unit we use Mahara for creating the blogs. Please refer to the Moodle unit website for instructions on how to create a blog/journal and submit your blog posts/entries.

You are required to maintain an online reflective blog/journal and write blog posts/entries for the weekly topics 4, 6, 8 and 10. For each blog post, there is a Nominated Article in the Additional Readings section of the relevant week on the unit's Moodle site. After reading the nominated article, you will write a reflective blog post describing how this article has helped you to learn the week's topic.

Please refer to the unit Moodle site for detailed description of the task.


Assessment Due Date

1pm Friday of the relevant week


Return Date to Students

Within two weeks of submission.


Weighting
20%

Assessment Criteria

You can complete your blog posts before the due dates but feedback will not be released until 2 weeks after the due date of each blog post. Due date is 1pm Friday of the relevant week. Marks and feedback on your work will be returned to you via Moodle.

The blog posts will be assessed on your demonstration of insight and ability to compare and contrast ideas being presented. You will need to show an understanding of the paper and reflect upon the learning value. Your post should be correctly referenced and free from typographical, spelling and grammatical errors. Please refer to the Moodle unit website for specific marking criteria for this assessment.

If your work is found to be copied from another source, plagiarism penalties will be applied as per University policy. Therefore, it is in your best interests to do your own work.


Referencing Style

Submission
Online

Submission Instructions
via Mahara and Moodle

Learning Outcomes Assessed
  • Describe the role of a business process management professional.
  • Define and describe the concepts of workflow business process improvement in organisations, and their applicability to workflow.
  • Evaluate the various methods, tools and techniques used for process identification, modelling and redesign.
  • Argue the role of modern information systems in supporting an organisation’s business processes.
  • Identify organisational change issues that may arise owing to the implementation of new business processes.
  • Critique an organisation’s business processes.


Graduate Attributes
  • Communication
  • Critical Thinking
  • Information Literacy
  • Information Technology Competence

2 Portfolio

Assessment Title
E-Portfolio

Task Description

The purpose of this assessment is for you to develop a portfolio of your thinking and work around the discipline of workflow analysis and management. An e-portfolio is a learning tool that enables students to accumulate evidence of learning achievement. This unit uses Mahara as a learning tool. Please refer to the unit website for detailed instructions on how to create a Mahara portfolio.

Your portfolio should capture rich ideas, resources and innovative practice around workflow analysis & management within the frame of the topics identified in the E-portfolio Assessment Details document in Moodle. Please refer to the unit's Moodle site for a detailed description of the task.


Assessment Due Date

1pm Friday of the relevant week


Return Date to Students

Within two weeks of submission.


Weighting
30%

Assessment Criteria

The e-portfolio will be assessed on the demonstration of knowledge & understanding of the topic as depicted through the choice of relevant items, technical literacy, justification outlining summary and reasoning for choice of items, communication and information literacy skills and use of correct referencing. Please refer to the Moodle unit website for specific marking criteria for this assessment.

If your work is found to be copied from another source, plagiarism penalties will be applied as per University policy. Therefore, it is in your best interests to do your own work.


Referencing Style

Submission
Online

Submission Instructions
via Mahara and Moodle

Learning Outcomes Assessed
  • Define and describe the concepts of workflow business process improvement in organisations, and their applicability to workflow.
  • Employ techniques for modelling, analysing and designing business processes
  • Evaluate the various methods, tools and techniques used for process identification, modelling and redesign.
  • Apply appropriate methods, tools and techniques to model and interpret 'as-is' and 'to-be' process models.
  • Identify organisational change issues that may arise owing to the implementation of new business processes.


Graduate Attributes
  • Communication
  • Problem Solving
  • Critical Thinking
  • Information Literacy
  • Information Technology Competence
  • Ethical practice

3 Written Assessment

Assessment Title
Case Study Report

Task Description

You are required (as a group with up to four members) to write a report based on a given case study. In this report, you are required to evaluate current processes and propose improvements related to the case study by analysing wider literature in the discipline. You need to demonstrate your analytical skills to evaluate the processes and utilise your communication skills to communicate the findings clearly.

Please refer to the Moodle unit website for more details.

Note:

On campus students - Please contact your campus lecturer by Friday week 4, if you have a genuine problem and are unable to participate in a group. In some cases, group formation may not be possible.

Off campus (Distance) students - Please contact the unit coordinator by Friday week 4, if you have a genuine problem and are unable to participate in a group. In some cases, group formation may not be possible.


Assessment Due Date

Week 12 Wednesday (31 May 2017) 1:00 pm AEST


Return Date to Students

Certification of Grades Day (7 July)


Weighting
50%

Assessment Criteria

The report will be assessed according to the degree to which you demonstrate your capability in the selection and use of scholarly articles and books, understanding of the content and rational argument with critical evaluation, communication, presentation and referencing skills. Please refer to the Moodle unit website for specific marking criteria for this assessment.

If your work is found to be copied from another source, plagiarism penalties will be applied as per University policy. Therefore, it is in your best interests to do your own work.


Referencing Style

Submission
Online Group

Submission Instructions
Submit via Moodle Assignment link

Learning Outcomes Assessed
  • Describe the role of a business process management professional.
  • Define and describe the concepts of workflow business process improvement in organisations, and their applicability to workflow.
  • Employ techniques for modelling, analysing and designing business processes
  • Evaluate the various methods, tools and techniques used for process identification, modelling and redesign.
  • Apply appropriate methods, tools and techniques to model and interpret 'as-is' and 'to-be' process models.
  • Argue the role of modern information systems in supporting an organisation’s business processes.
  • Identify organisational change issues that may arise owing to the implementation of new business processes.
  • Critique an organisation’s business processes.


Graduate Attributes
  • Communication
  • Problem Solving
  • Critical Thinking
  • Information Literacy
  • Team Work
  • Information Technology Competence
  • Cross Cultural Competence
  • Ethical practice

Academic Integrity Statement

As a CQUniversity student you are expected to act honestly in all aspects of your academic work.

Any assessable work undertaken or submitted for review or assessment must be your own work. Assessable work is any type of work you do to meet the assessment requirements in the unit, including draft work submitted for review and feedback and final work to be assessed.

When you use the ideas, words or data of others in your assessment, you must thoroughly and clearly acknowledge the source of this information by using the correct referencing style for your unit. Using others’ work without proper acknowledgement may be considered a form of intellectual dishonesty.

Participating honestly, respectfully, responsibly, and fairly in your university study ensures the CQUniversity qualification you earn will be valued as a true indication of your individual academic achievement and will continue to receive the respect and recognition it deserves.

As a student, you are responsible for reading and following CQUniversity’s policies, including the Student Academic Integrity Policy and Procedure. This policy sets out CQUniversity’s expectations of you to act with integrity, examples of academic integrity breaches to avoid, the processes used to address alleged breaches of academic integrity, and potential penalties.

What is a breach of academic integrity?

A breach of academic integrity includes but is not limited to plagiarism, self-plagiarism, collusion, cheating, contract cheating, and academic misconduct. The Student Academic Integrity Policy and Procedure defines what these terms mean and gives examples.

Why is academic integrity important?

A breach of academic integrity may result in one or more penalties, including suspension or even expulsion from the University. It can also have negative implications for student visas and future enrolment at CQUniversity or elsewhere. Students who engage in contract cheating also risk being blackmailed by contract cheating services.

Where can I get assistance?

For academic advice and guidance, the Academic Learning Centre (ALC) can support you in becoming confident in completing assessments with integrity and of high standard.

What can you do to act with integrity?