Overview
Business processes are core to an organisation and its business partners for delivering products or services to customers. In this unit, you will be introduced to discovering, scoping, assessing, modelling and redesigning business processes. This unit provides an overview of the foundations of process modelling, process improvement and process integration. You will use techniques to analyse organisational processes and propose improvements to those processes. You will learn workflow principles and how to re-design business processes to improve efficiency. This unit will provide you with the necessary skills to develop a report that identifies business processes and recommend improvements for organisational efficiency from a process and technological perspective.
Details
Pre-requisites or Co-requisites
Prerequisite: (COIT 11239 or COMM11003) and COIT11226
Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).
Offerings For Term 2 - 2017
Attendance Requirements
All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).
Recommended Student Time Commitment
Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.
Class Timetable
Assessment Overview
Assessment Grading
This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University’s Grades and Results Policy for more details of interim results and final grades.
All University policies are available on the CQUniversity Policy site.
You may wish to view these policies:
- Grades and Results Policy
- Assessment Policy and Procedure (Higher Education Coursework)
- Review of Grade Procedure
- Student Academic Integrity Policy and Procedure
- Monitoring Academic Progress (MAP) Policy and Procedure – Domestic Students
- Monitoring Academic Progress (MAP) Policy and Procedure – International Students
- Student Refund and Credit Balance Policy and Procedure
- Student Feedback – Compliments and Complaints Policy and Procedure
- Information and Communications Technology Acceptable Use Policy and Procedure
This list is not an exhaustive list of all University policies. The full list of University policies are available on the CQUniversity Policy site.
Feedback, Recommendations and Responses
Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.
Feedback from Students (Moodle Evaluation)
Faster release of marked assignments.
All marked assignments will be returned to students within a reasonable time frame i.e. within 2 weeks of submission.
Feedback from Students (Moodle Evaluation)
Reduction in the number of blog posts and portfolios.
The blog posts and portfolios will be reduced from a previous total of 10 to 8 (4 ePortfolios and 4 blog posts).
- Define and describe the concepts of workflow business process improvement in organisations, and their applicability to workflow.
- Employ techniques for modelling, analysing and designing business processes
- Evaluate the various methods, tools and techniques used for process identification, modelling and redesign.
- Apply appropriate methods, tools and techniques to model and interpret 'as-is' and 'to-be' process models.
- Argue the role of modern information systems in supporting an organisation’s business processes.
- Identify organisational change issues that may arise owing to the implementation of new business processes.
- Evaluate and critique organisational business processes.
The Australian Computer Society (ACS) recognises the Skills Framework for the Information Age (SFIA). SFIA is in use in over 100 countries and provides a widely used and consistent definition of ICT skills. SFIA is increasingly being used when developing job descriptions and role profiles.
ACS members can use the tool MySFIA to build a skills profile at https://www.acs.org.au/professionalrecognition/mysfia-b2c.html
This unitcontributes to the following workplace skills as defined by SFIA (codes included):
- Information Analysis (INAN)
- Business Analysis (BUAN)
- Research (RSCH)
- Business Process Improvement (BPRE)
- Requirements Definition and Management (REQM)
- Business Modelling (BSMO)
- Business Risk Management (BURM)
- Change Management (CHMG)
Alignment of Assessment Tasks to Learning Outcomes
| Assessment Tasks | Learning Outcomes | ||||||
|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | |
| 1 - Written Assessment - 20% | |||||||
| 2 - Portfolio - 30% | |||||||
| 3 - Written Assessment - 50% | |||||||
Alignment of Graduate Attributes to Learning Outcomes
| Graduate Attributes | Learning Outcomes | ||||||
|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | |
| 1 - Communication | |||||||
| 2 - Problem Solving | |||||||
| 3 - Critical Thinking | |||||||
| 4 - Information Literacy | |||||||
| 5 - Team Work | |||||||
| 6 - Information Technology Competence | |||||||
| 7 - Cross Cultural Competence | |||||||
| 8 - Ethical practice | |||||||
| 9 - Social Innovation | |||||||
| 10 - Aboriginal and Torres Strait Islander Cultures | |||||||
Alignment of Assessment Tasks to Graduate Attributes
| Assessment Tasks | Graduate Attributes | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | |
| 1 - Written Assessment - 20% | ||||||||||
| 2 - Portfolio - 30% | ||||||||||
| 3 - Written Assessment - 50% | ||||||||||
Textbooks
Workflow modelling: tools for process improvement and application development
Edition: 2nd (2009)
Authors: Sharp, A & McDermott, P
Artech House
Norwood Norwood , MA , USA
Binding: Hardcover
IT Resources
- CQUniversity Student Email
- Internet
- Unit Website (Moodle)
- Microsoft Visio
All submissions for this unit must use the referencing style: Harvard (author-date)
For further information, see the Assessment Tasks.
r.chugh@cqu.edu.au
Module/Topic
Introduction to Workflow Analysis & Modelling
Chapter
2 & 3
Events and Submissions/Topic
Module/Topic
Process Improvement
Chapter
4
Events and Submissions/Topic
Module/Topic
Process Discovery
Chapter
5
Events and Submissions/Topic
Module/Topic
Process Scope and Contents
Chapter
6
Events and Submissions/Topic
ePortfolio 1: Discovering Processes
Module/Topic
Initial As-Is Process Assessment and Business Process Technologies
Chapter
7 plus additional readings
Events and Submissions/Topic
Blog 1: Process Scope and Contents
Module/Topic
Chapter
Events and Submissions/Topic
Have a good break!
Module/Topic
Workflow Modelling
Chapter
8 & 9
Events and Submissions/Topic
ePortfolio 2: Business Process Technologies
Module/Topic
As-Is Workflow Modelling Session
Chapter
10 & 11
Events and Submissions/Topic
Blog 2: Workflow Modelling
Module/Topic
Final As-Is Process Assessment
Chapter
12
Events and Submissions/Topic
ePortfolio 3: As-Is Workflow Modelling
Module/Topic
To-Be Process Characteristics and Workflow and Process Implementation
Chapter
13 plus additional readings
Events and Submissions/Topic
Blog 3: Process Assessment
Module/Topic
Process Performance Management
Chapter
Readings (refer to the Moodle unit site)
Events and Submissions/Topic
ePortfolio 4: Process Characteristics and Process Implementation
Module/Topic
Risk Evaluation & Integrating Change
Chapter
Readings (refer to the Moodle unit site)
Events and Submissions/Topic
Blog 4: Process Performance Management
Module/Topic
Review Week: the next step
Chapter
Readings (refer to the Moodle unit site)
Events and Submissions/Topic
Module/Topic
Chapter
Events and Submissions/Topic
Complete the Unit evaluation, which is accessible from this Unit's Moodle site.
Module/Topic
Chapter
Events and Submissions/Topic
Unit Coordinator’s contact details:
Dr Ritesh Chugh
Address: 120 Spencer Street, Melbourne VIC 3000.
Email: r.chugh@cqu.edu.au
Phone: +61 3 9616 0535
1 Written Assessment
A blog is a website where entries are made in reverse chronological order. It is perhaps the simplest and one of the most popular ways of producing a website. A blog is similar to an online diary/journal.
In this unit, we use Mahara for creating the blogs. Please refer to the Moodle unit website for instructions on how to create a blog/journal and submit your blog posts/entries.
You are required to maintain an online reflective blog/journal and write blog posts/entries for the weekly topics 4, 6, 8 and 10. For each blog post, there is a Nominated Article in the Additional Readings section of the relevant week on the unit's Moodle site. After reading the nominated article, you will write a reflective blog post describing how this article has helped you to learn the week's topic.
Please refer to the unit Moodle site for detailed description of the task.
1pm Friday of the relevant week
Within two weeks of submission.
You can complete your blog posts before the due dates but feedback will not be released until 2 weeks after the due date of each blog post. Due date is 1pm Friday of the relevant week. Marks and feedback on your work will be returned to you via Moodle.
The blog posts will be assessed on your demonstration of insight and ability to compare and contrast ideas being presented. You will need to show an understanding of the nominated article and reflect upon the learning value. Your blog posts should be correctly referenced and free from typographical, spelling and grammatical errors. Please refer to the Moodle unit website for specific marking criteria for this assessment.
If your work is found to be copied from another source, plagiarism penalties will be applied as per University policy. Therefore, it is in your best interests to do your own work.
- Define and describe the concepts of workflow business process improvement in organisations, and their applicability to workflow.
- Argue the role of modern information systems in supporting an organisation’s business processes.
- Evaluate and critique organisational business processes.
- Communication
- Critical Thinking
- Information Literacy
- Information Technology Competence
2 Portfolio
The purpose of this assessment is for you to develop a portfolio of your thinking and work around the discipline of workflow analysis and management. An e-portfolio is a learning tool that enables students to accumulate evidence of learning achievement. This unit uses Mahara as a learning tool. Please refer to the unit website for detailed instructions on how to create a Mahara portfolio.
Your portfolio should capture rich ideas, resources and innovative practice around workflow analysis & management within the frame of the topics identified in the E-portfolio Assessment Details document in Moodle. Please refer to the unit's Moodle site for a detailed description of the task.
1pm Friday of the relevant week
Within two weeks of submission.
The e-portfolio will be assessed on the demonstration of knowledge & understanding of the topic as depicted through the choice of relevant items, technical literacy, justification outlining summary and reasoning for choice of items, communication and information literacy skills and use of correct referencing. Please refer to the Moodle unit website for specific marking criteria for this assessment.
If your work is found to be copied from another source, plagiarism penalties will be applied as per University policy. Therefore, it is in your best interests to do your own work.
- Employ techniques for modelling, analysing and designing business processes
- Evaluate the various methods, tools and techniques used for process identification, modelling and redesign.
- Apply appropriate methods, tools and techniques to model and interpret 'as-is' and 'to-be' process models.
- Identify organisational change issues that may arise owing to the implementation of new business processes.
- Communication
- Problem Solving
- Critical Thinking
- Information Literacy
- Information Technology Competence
- Ethical practice
3 Written Assessment
You are required (as a group with up to four members) to write a report based on a given case study. In this report, you are required to evaluate current processes and propose improvements related to the case study by analysing wider literature in the discipline. You need to demonstrate your analytical skills to evaluate the processes and utilise your communication skills to communicate the findings clearly.
Please refer to the Moodle unit website for more details.
Note:
On campus students - If you have a genuine problem and are unable to participate in a group, please contact your campus lecturer by Friday week 4. In some cases, group formation may not be possible.
Off campus (Distance) students - If you have a genuine problem and are unable to participate in a group, please contact the unit coordinator by Friday week 4. In some cases, group formation may not be possible.
Week 12 Wednesday (4 Oct 2017) 1:00 pm AEST
Certification of Grades Day (3 November)
The report will be assessed according to the degree to which you demonstrate your capability in the selection and use of scholarly articles and books, understanding of the content and rational argument with critical evaluation, communication, presentation and referencing skills. Please refer to the Moodle unit website for specific marking criteria for this assessment.
If your work is found to be copied from another source, plagiarism penalties will be applied as per University policy. Therefore, it is in your best interests to do your own work.
- Define and describe the concepts of workflow business process improvement in organisations, and their applicability to workflow.
- Employ techniques for modelling, analysing and designing business processes
- Evaluate the various methods, tools and techniques used for process identification, modelling and redesign.
- Apply appropriate methods, tools and techniques to model and interpret 'as-is' and 'to-be' process models.
- Argue the role of modern information systems in supporting an organisation’s business processes.
- Identify organisational change issues that may arise owing to the implementation of new business processes.
- Evaluate and critique organisational business processes.
- Communication
- Problem Solving
- Critical Thinking
- Information Literacy
- Team Work
- Information Technology Competence
- Cross Cultural Competence
- Ethical practice
As a CQUniversity student you are expected to act honestly in all aspects of your academic work.
Any assessable work undertaken or submitted for review or assessment must be your own work. Assessable work is any type of work you do to meet the assessment requirements in the unit, including draft work submitted for review and feedback and final work to be assessed.
When you use the ideas, words or data of others in your assessment, you must thoroughly and clearly acknowledge the source of this information by using the correct referencing style for your unit. Using others’ work without proper acknowledgement may be considered a form of intellectual dishonesty.
Participating honestly, respectfully, responsibly, and fairly in your university study ensures the CQUniversity qualification you earn will be valued as a true indication of your individual academic achievement and will continue to receive the respect and recognition it deserves.
As a student, you are responsible for reading and following CQUniversity’s policies, including the Student Academic Integrity Policy and Procedure. This policy sets out CQUniversity’s expectations of you to act with integrity, examples of academic integrity breaches to avoid, the processes used to address alleged breaches of academic integrity, and potential penalties.
What is a breach of academic integrity?
A breach of academic integrity includes but is not limited to plagiarism, self-plagiarism, collusion, cheating, contract cheating, and academic misconduct. The Student Academic Integrity Policy and Procedure defines what these terms mean and gives examples.
Why is academic integrity important?
A breach of academic integrity may result in one or more penalties, including suspension or even expulsion from the University. It can also have negative implications for student visas and future enrolment at CQUniversity or elsewhere. Students who engage in contract cheating also risk being blackmailed by contract cheating services.
Where can I get assistance?
For academic advice and guidance, the Academic Learning Centre (ALC) can support you in becoming confident in completing assessments with integrity and of high standard.
What can you do to act with integrity?
