Overview
Business processes are core to an organisation and its business partners for delivering products or services to customers. In this unit, you will be introduced to discovering, scoping, assessing, modelling and redesigning business processes. This unit provides you with an overview of the foundations of process modelling, process improvement and process integration. You will use techniques to analyse organisational processes and propose improvements to those processes. You will learn workflow principles and how to re-design business processes to improve efficiency. This unit will provide you with the necessary skills to develop a report that identifies business processes and recommend improvements for organisational efficiency from a process and technological perspective.
Details
Pre-requisites or Co-requisites
Prerequisite: (COIT11239 or COMM11003) and COIT11226
Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).
Offerings For Term 2 - 2024
Attendance Requirements
All on-campus students are expected to attend scheduled classes - in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).
Recommended Student Time Commitment
Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.
Class Timetable
Assessment Overview
Assessment Grading
This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of 'pass' in order to pass the unit. If any 'pass/fail' tasks are shown in the table above they must also be completed successfully ('pass' grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the 'assessment task' section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University's Grades and Results Policy for more details of interim results and final grades.
All University policies are available on the CQUniversity Policy site.
You may wish to view these policies:
- Grades and Results Policy
- Assessment Policy and Procedure (Higher Education Coursework)
- Review of Grade Procedure
- Student Academic Integrity Policy and Procedure
- Monitoring Academic Progress (MAP) Policy and Procedure - Domestic Students
- Monitoring Academic Progress (MAP) Policy and Procedure - International Students
- Student Refund and Credit Balance Policy and Procedure
- Student Feedback - Compliments and Complaints Policy and Procedure
- Information and Communications Technology Acceptable Use Policy and Procedure
This list is not an exhaustive list of all University policies. The full list of University policies are available on the CQUniversity Policy site.
Feedback, Recommendations and Responses
Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.
Feedback from Students via end-of-term evaluation and verbal feedback
Feedback on assessments was not clear.
Provide additional feedback on assessments.
Feedback from Teaching Staff and Unit Coordinator
Lacking coverage of new practical topics of workflow management.
Explore and include practical activities with industry tools (i.e. Microsoft Flow or Trello)
- Define and describe the concepts of workflow business processes in organisations, and assess their applicability
- Evaluate methods, tools and techniques for analysing, modelling and (re)designing business processes
- Apply appropriate techniques to model and interpret 'as-is' and 'to-be' process models
- Argue the role of business process technologies in supporting organisational business processes
- Identify organisational change issues that may arise owing to the implementation of new business processes
- Undertake a case study analysis and deliver a presentation as part of a team with an emphasis on professional communication.
The Australian Computer Society (ACS) recognises the Skills Framework for the Information Age (SFIA). SFIA is in use in over 100 countries and provides a widely used and consistent definition of ICT skills. SFIA is increasingly being used when developing job descriptions and role profiles.
ACS members can use the tool MySFIA to build a skills profile at https://www.acs.org.au/professionalrecognition/mysfia-b2c.html
This unitcontributes to the following workplace skills as defined by SFIA (codes included):
- Information Analysis (INAN)
- Business Analysis (BUAN)
- Research (RSCH)
- Business Process Improvement (BPRE)
- Requirements Definition and Management (REQM)
- Business Modelling (BSMO)
- Business Risk Management (BURM)
- Change Management (CHMG)
Alignment of Assessment Tasks to Learning Outcomes
| Assessment Tasks | Learning Outcomes | |||||
|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | |
| 1 - Portfolio - 30% | ||||||
| 2 - Presentation - 20% | ||||||
| 3 - Written Assessment - 50% | ||||||
Alignment of Graduate Attributes to Learning Outcomes
| Graduate Attributes | Learning Outcomes | |||||
|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | |
| 1 - Communication | ||||||
| 2 - Problem Solving | ||||||
| 3 - Critical Thinking | ||||||
| 4 - Information Literacy | ||||||
| 5 - Team Work | ||||||
| 6 - Information Technology Competence | ||||||
| 7 - Cross Cultural Competence | ||||||
| 8 - Ethical practice | ||||||
| 9 - Social Innovation | ||||||
| 10 - Aboriginal and Torres Strait Islander Cultures | ||||||
Alignment of Assessment Tasks to Graduate Attributes
| Assessment Tasks | Graduate Attributes | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | |
| 1 - Portfolio - 30% | ||||||||||
| 2 - Presentation - 20% | ||||||||||
| 3 - Written Assessment - 50% | ||||||||||
Textbooks
WORKFLOW MODELLING: TOOLS FOR PROCESS IMPROVEMENT AND APPLICATION DEVELOPMENT
Edition: 2nd (2009)
Authors: Sharp, A & McDermott, P
Artech House
Norwood Norwood , MA , USA
ISBN: 1596931922
IT Resources
- CQUniversity Student Email
- Internet
- Unit Website (Moodle)
- Microsoft Visio
All submissions for this unit must use the referencing style: Harvard (author-date)
For further information, see the Assessment Tasks.
a.neupane@cqu.edu.au
Module/Topic
Introduction to Workflow Analysis & Modelling
Chapter
Chapters 2 & 3
Events and Submissions/Topic
Module/Topic
Process Improvement
Chapter
Chapter 4
Events and Submissions/Topic
Module/Topic
Process Discovery
Chapter
Chapter 5
Events and Submissions/Topic
Module/Topic
Process Scope and Contents
Chapter
Chapter 6
Events and Submissions/Topic
ePortfolio 1: Process Improvement
Module/Topic
Initial As-Is Process Assessment and Business Process Technologies
Chapter
Chapter 7 plus additional readings
Events and Submissions/Topic
Module/Topic
Chapter
Events and Submissions/Topic
Have a good break!
Module/Topic
Workflow Modelling
Chapter
Chapters 8 & 9
Events and Submissions/Topic
Presentations (For on-campus and off-campus students)
Module/Topic
As-Is Workflow Modelling Session
Chapter
Chapters 10 & 11
Events and Submissions/Topic
ePortfolio 2: Business Process Technologies; and Presentations (For on-campus and off-campus students)
Module/Topic
Final As-Is Process Assessment
Chapter
Chapter 12
Events and Submissions/Topic
Presentations (For on-campus and off-campus students)
Module/Topic
To-Be Process Characteristics and Workflow and Process Implementation
Chapter
Chapters 13 plus additional readings
Events and Submissions/Topic
Presentations (For on-campus and off-campus students)
Module/Topic
Process Performance Management
Chapter
Readings (refer to the Moodle unit site)
Events and Submissions/Topic
ePortfolio 3: Process Implementation
Module/Topic
Risk Evaluation, Integrating Change & Social Innovation
Chapter
Readings (refer to the Moodle unit site)
Events and Submissions/Topic
Module/Topic
Review Week: the next step
Chapter
Readings (refer to the Moodle unit site)
Events and Submissions/Topic
Complete the Unit evaluation and;
Case Study Report (50%) Due: Week 12 Friday (4 Oct 2024) 11:45 pm AEST
Module/Topic
Chapter
Events and Submissions/Topic
Module/Topic
Chapter
Events and Submissions/Topic
Unit Coordinator: Arjun Neupane
Building 30/G.09, Rockhampton Campus
Email: a.neupane@cqu.edu.au (Preferred Contact)
Telephone: (07) 49309558
1 Portfolio
The purpose of this assessment is for you to develop a portfolio of your thinking and work around the discipline of workflow analysis and management. A portfolio enables students to accumulate evidence of learning achievement.
Your portfolio should capture rich ideas, resources, and innovative practices around workflow analysis & management within the frame of the topics identified in the Portfolio Assessment Details document in Moodle. Please refer to the unit's Moodle website for a detailed description of the task and the due dates for the portfolios. The task must be submitted through the Moodle site.
11:59 pm Friday of the relevant week
Within two weeks of submission
Your portfolio will be assessed on the demonstration of knowledge & understanding of the topic as depicted through the choice of relevant items, technical literacy, justification outlining summary and reasoning for the choice of items, communication, and information literacy skills, and the use of correct referencing. Please refer to the Moodle unit website for specific marking criteria for this assessment.
If your work is found to be copied from another source or done by someone else, plagiarism penalties will be applied as per the University's policy. Therefore, it is in your best interest to do your own work.
- Define and describe the concepts of workflow business processes in organisations, and assess their applicability
- Evaluate methods, tools and techniques for analysing, modelling and (re)designing business processes
- Apply appropriate techniques to model and interpret 'as-is' and 'to-be' process models
- Argue the role of business process technologies in supporting organisational business processes
- Communication
- Problem Solving
- Critical Thinking
- Information Literacy
- Information Technology Competence
- Ethical practice
2 Presentation
In this assessment item, you are required to create and deliver an oral presentation around the case study provided for the Case Study Report Assessment. In the presentation, you are required to demonstrate an understanding of the case study with critical context and most importantly demonstrate your presentation skills. Please refer to the unit's Moodle website for a detailed description of the task.
During weeks 6 to 9
Within two weeks of the presentation
Your presentation will be assessed according to the degree to which you demonstrate your capability in the following areas:
1. Visual Appeal
2. Comprehension/ Preparedness/Participation/Group Dynamics/Answering Questions
3. Presentation Skills
4. Content
5. Presentation Structure/Organisation
Please refer to the Moodle unit website for specific marking criteria for this assessment. If your work is found to be copied from another source or done by someone else, plagiarism penalties will be applied as per the University's policy. Therefore, it is in your best interest to do your own work.
- Evaluate methods, tools and techniques for analysing, modelling and (re)designing business processes
- Identify organisational change issues that may arise owing to the implementation of new business processes
- Undertake a case study analysis and deliver a presentation as part of a team with an emphasis on professional communication.
- Communication
- Problem Solving
- Critical Thinking
- Information Literacy
- Team Work
- Cross Cultural Competence
- Ethical practice
3 Written Assessment
You are required (as a group with three to four members), to write a report based on a given case study. In this report, you are required to evaluate current processes and propose improvements related to the case study by analysing wider literature in the discipline. You need to demonstrate your analytical skills to evaluate the processes and utilise your communication skills to convey the findings clearly.
Please refer to the Moodle unit website for more details relating to the case study for this term.
Note:
On-campus students - If you have a genuine problem and are unable to participate in a group, please contact your campus lecturer by Friday week 4. In some cases, group formation may not be possible.
Off-campus (Distance) students - If you have a genuine problem and are unable to participate in a group, please contact the unit coordinator by Friday week 4. In some cases, group formation may not be possible.
Week 12 Friday (4 Oct 2024) 11:45 pm AEST
Via Moodle
Certification of Grades Day
Your report will be assessed according to the degree to which you demonstrate your capability in the selection and use of scholarly articles and books, understanding of the content and rationale arguments with critical evaluation, communication, presentation, and referencing skills. Please refer to the Moodle unit website for specific marking criteria for this assessment.
If your work is found to be copied from another source or done by someone else, plagiarism penalties will be applied as per the University's policy. Therefore, it is in your best interest to do your own work.
- Define and describe the concepts of workflow business processes in organisations, and assess their applicability
- Apply appropriate techniques to model and interpret 'as-is' and 'to-be' process models
- Argue the role of business process technologies in supporting organisational business processes
- Identify organisational change issues that may arise owing to the implementation of new business processes
- Undertake a case study analysis and deliver a presentation as part of a team with an emphasis on professional communication.
- Communication
- Problem Solving
- Critical Thinking
- Information Literacy
- Team Work
- Information Technology Competence
- Cross Cultural Competence
- Ethical practice
- Social Innovation
As a CQUniversity student you are expected to act honestly in all aspects of your academic work.
Any assessable work undertaken or submitted for review or assessment must be your own work. Assessable work is any type of work you do to meet the assessment requirements in the unit, including draft work submitted for review and feedback and final work to be assessed.
When you use the ideas, words or data of others in your assessment, you must thoroughly and clearly acknowledge the source of this information by using the correct referencing style for your unit. Using others’ work without proper acknowledgement may be considered a form of intellectual dishonesty.
Participating honestly, respectfully, responsibly, and fairly in your university study ensures the CQUniversity qualification you earn will be valued as a true indication of your individual academic achievement and will continue to receive the respect and recognition it deserves.
As a student, you are responsible for reading and following CQUniversity’s policies, including the Student Academic Integrity Policy and Procedure. This policy sets out CQUniversity’s expectations of you to act with integrity, examples of academic integrity breaches to avoid, the processes used to address alleged breaches of academic integrity, and potential penalties.
What is a breach of academic integrity?
A breach of academic integrity includes but is not limited to plagiarism, self-plagiarism, collusion, cheating, contract cheating, and academic misconduct. The Student Academic Integrity Policy and Procedure defines what these terms mean and gives examples.
Why is academic integrity important?
A breach of academic integrity may result in one or more penalties, including suspension or even expulsion from the University. It can also have negative implications for student visas and future enrolment at CQUniversity or elsewhere. Students who engage in contract cheating also risk being blackmailed by contract cheating services.
Where can I get assistance?
For academic advice and guidance, the Academic Learning Centre (ALC) can support you in becoming confident in completing assessments with integrity and of high standard.
What can you do to act with integrity?
