Overview
Knowledge management focuses on creating, sharing and applying knowledge. This unit provides an introduction to knowledge management, incorporating technical and social aspects of knowledge management, as well as practical examples, traditional approaches and emerging topics. You will learn the fundamental principles of knowledge management and a wide range of strategies, techniques and technologies to improve the effectiveness and competitiveness of organisations. Topics include capturing, mapping, and structuring knowledge; creating and sustaining a knowledge-sharing culture; supporting and enhancing collaboration; leveraging advances in knowledge management systems; management and measurement of intellectual capital; designing effective knowledge management systems; and enhancing organisational communication and social innovation. You will also learn report writing skills and idea formulation.
Details
Pre-requisites or Co-requisites
Pre-requisite: COIT11226 Note:- Students who are currently enrolled in or who have previously completed COIT13233 Knowledge Management Foundations cannot enrol in this unit.
Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).
Offerings For Term 1 - 2019
Attendance Requirements
All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).
Recommended Student Time Commitment
Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.
Class Timetable
Assessment Overview
Assessment Grading
This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University’s Grades and Results Policy for more details of interim results and final grades.
All University policies are available on the CQUniversity Policy site.
You may wish to view these policies:
- Grades and Results Policy
- Assessment Policy and Procedure (Higher Education Coursework)
- Review of Grade Procedure
- Student Academic Integrity Policy and Procedure
- Monitoring Academic Progress (MAP) Policy and Procedure – Domestic Students
- Monitoring Academic Progress (MAP) Policy and Procedure – International Students
- Student Refund and Credit Balance Policy and Procedure
- Student Feedback – Compliments and Complaints Policy and Procedure
- Information and Communications Technology Acceptable Use Policy and Procedure
This list is not an exhaustive list of all University policies. The full list of University policies are available on the CQUniversity Policy site.
Feedback, Recommendations and Responses
Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.
Feedback from Student evaluation (have your say)
Students commended the current layout of the Moodle unit website and the resources provided e.g. recorded video lectures, weekly Zoom sessions and support.
Continue to run the unit with current style and format.
- Distinguish between data, information and knowledge
- Illustrate the main components of knowledge management solutions
- Demonstrate the functions of different knowledge management infrastructure, mechanisms and technologies
- Analyse the ethical, professional and social innovation issues affecting knowledge management in 21st century society
- Explain the impacts of knowledge management on organisational effectiveness and competitiveness.
Australian Computer Society (ACS) recognises the Skills Framework for the Information Age (SFIA). SFIA is in use in over 100 countries and provides a widely used and consistent definition of ICT skills. SFIA is increasingly being used when developing job descriptions and role profiles.
ACS members can use the tool MySFIA to build a skills profile at https://www.acs.org.au/professionalrecognition/mysfia-b2c.html
This unit contributes to the following workplace skills as defined by SFIA. The SFIA codes are included:
- Research (RSCH)
- Emerging Technology Monitoring (EMRG)
- Relationship Management (RLMT)
- Change Management (CHMG)
- Problem Management (PBMG).
Alignment of Assessment Tasks to Learning Outcomes
| Assessment Tasks | Learning Outcomes | ||||
|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | |
| 1 - Written Assessment - 20% | |||||
| 2 - Written Assessment - 30% | |||||
| 3 - Examination - 50% | |||||
Alignment of Graduate Attributes to Learning Outcomes
| Graduate Attributes | Learning Outcomes | ||||
|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | |
| 1 - Communication | |||||
| 2 - Problem Solving | |||||
| 3 - Critical Thinking | |||||
| 4 - Information Literacy | |||||
| 5 - Team Work | |||||
| 6 - Information Technology Competence | |||||
| 7 - Cross Cultural Competence | |||||
| 8 - Ethical practice | |||||
| 9 - Social Innovation | |||||
| 10 - Aboriginal and Torres Strait Islander Cultures | |||||
Alignment of Assessment Tasks to Graduate Attributes
| Assessment Tasks | Graduate Attributes | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | |
| 1 - Written Assessment - 20% | ||||||||||
| 2 - Written Assessment - 30% | ||||||||||
| 3 - Examination - 50% | ||||||||||
Textbooks
Knowledge Management: Systems and Processes
Second Edition (2015)
Authors: Irma Becerra-Fernandez, Rajiv Sabherwal
Routledge - Taylor & Francis
New York New York , New York , United States of America
ISBN: 978-0-7656-3915-8 (Hardback), 978-1-315-71511-7 (eBook)
Binding: Hardcover
Additional Textbook Information
Students can purchase the eBook via this link: https://www.routledge.com/Knowledge-Management-Systems-and-Processes-2nd-Edition/Becerra-Fernandez-Sabherwal/p/book/9780765639158
However, if you prefer a paper text, copies will still be available at the CQUni Bookshop here. (search on the Unit code)
IT Resources
- CQUniversity Student Email
- Internet
- Unit Website (Moodle)
- Office software (e.g. Microsoft Office, Open Office, etc)
All submissions for this unit must use the referencing style: Harvard (author-date)
For further information, see the Assessment Tasks.
m.hossain@cqu.edu.au
Module/Topic
Introducing Knowledge Management
Chapter
1
Events and Submissions/Topic
Module/Topic
The Nature of Knowledge
Chapter
2
Events and Submissions/Topic
Module/Topic
Knowledge Management Foundations: Infrastructure, Mechanisms, and Technologies
Chapter
3
Events and Submissions/Topic
Module/Topic
Knowledge Management Solutions: Processes and Systems
Chapter
4
Events and Submissions/Topic
Module/Topic
Organisational Impacts of Knowledge Management
Chapter
5
Events and Submissions/Topic
Module/Topic
Chapter
Events and Submissions/Topic
Module/Topic
Knowledge Application Systems: Systems that Utilise Knowledge
Knowledge Capture Systems: Systems that Preserve and Formalise Knowledge
Chapter
6, 7
Events and Submissions/Topic
Module/Topic
Knowledge Sharing Systems: Systems that Organise and Distribute Knowledge
Chapter
8
Events and Submissions/Topic
Module/Topic
Knowledge Discovery Systems: Systems that Create Knowledge
Chapter
9
Events and Submissions/Topic
Module/Topic
Factors Influencing Knowledge Management
Chapter
11
Events and Submissions/Topic
Module/Topic
Leadership and Assessment of Knowledge Management
Chapter
12
Events and Submissions/Topic
Module/Topic
Emergent Knowledge Management Practices
The Future of Knowledge Management
Chapter
10, 13
Events and Submissions/Topic
Module/Topic
Unit Review
Chapter
Events and Submissions/Topic
Module/Topic
Chapter
Events and Submissions/Topic
Module/Topic
Chapter
Events and Submissions/Topic
Unit Coordinator: Md Rahat Hossain
Building 30/1.12, Rockhampton Campus
Email: m.hossain@cqu.edu.au (Best contact)
Telephone: +617 4923 2068
1 Written Assessment
A key understanding within Knowledge Management (KM) is to be able to define and differentiate between data, information and knowledge. This assessment will help you to understand the differences among data, information, and knowledge; KM technologies; different types of knowledge and KM capture process; and direct organisational impacts of KM.
As part of this assessment, you are to answer the following four questions. The questions are based on the contents of Chapter 2 (The Nature of Knowledge), Chapter 3 (Knowledge Management Foundations: Infrastructure, Mechanisms, and Technologies), Chapter 4 (Knowledge Management Solutions: Processes and Systems), and Chapter 5 (Organisational Impacts of Knowledge Management) respectively of the prescribed textbook.
Question 1
You are considering buying a new Holden Commodore. Gather tacit knowledge and explicit knowledge on buying Holden Commodore cars from various resources: e.g., the Holden Web site (https://www.holden.com.au), your friends etc. List your findings and explain what source of knowledge (tacit or explicit) is important for your choice.
Question 2
Define a “Community of Practice (CoP)”. Determine ways in which a local hospital would benefit from a CoP.
Note: For more information about CoP, see Chapter 2 and page 46 of Chapter 3 of the textbook.
Question 3
Suggest reasons why a knowledge sharing system could be established between rival organisations (e.g., Mastercard and Visa, Toyota and Honda) for their mutual benefit.
Question 4
Critique the following analysis: Our investment on knowledge management seems to be unsuccessful. The return on investment (ROI) decreased from 10 percent to 5 percent at the year of system implementation. Since direct measure of organisational performance decreased, we need to uninstall the knowledge management system right away.
Hints: Is the analysis correct or incorrect? In your critique, you may explain the problem, identify the strengths and weaknesses and consider any possible corrective measures.
This assignment will be submitted online through the Moodle unit website.
The full specification for this assessment and the marking criteria are available on the Moodle unit website.
Week 6 Thursday (25 Apr 2019) 11:55 pm AEST
Week 8 Thursday (9 May 2019)
Within 2 weeks of the due date or within 2 weeks of submission (whichever is the later)
The assessment criteria includes aspects such as the quality of your answers to the questions, document format, document content, and referencing mechanics. A detailed marking template will be available along with the assignment details on the unit website.
- Distinguish between data, information and knowledge
- Demonstrate the functions of different knowledge management infrastructure, mechanisms and technologies
- Analyse the ethical, professional and social innovation issues affecting knowledge management in 21st century society
- Communication
- Critical Thinking
- Information Literacy
- Information Technology Competence
2 Written Assessment
Assessment task 2 comprises two parts, part A (10%) and part B (20%).
Assessment 2 - Part A - Discussion and Contribution
On-campus students: You must attend the lectures and tutorials and participate by contributing in the in-class discussion. Marks will be based on your attendance and participation. The topics to be discussed each week are outlined in the weekly tutorial questions file available in the Moodle unit site.
Distance students: You must participate and contribute to the discussion on the ‘Assignment 2 – Part A Discussion Forum’ located in the ‘Unit Discussion Forums’ accessible via the Moodle unit website. The topics to be discussed each week are outlined in the discussion forum as individual threads submitted by the unit coordinator.
Assessment 2 - Part B - Case Study (1500 words, +/-10%)
As part of this assessment, you are to answer the following questions from the case study 'KM the Bouygues Telecom Way' in a report format. The case study will be made available through the Moodle website.
Case Study Questions:
1. Analyse the situation and identify what problem Bouygues Telecom faced.
2. What strategy was adopted by Bouygues Telecom to cope with the situation?
3. How Bouygues Telecom incorporated IT tools to implement the Knowledge Management system?
4. Which initial step Bouygues Telecom took to share tacit knowledge?
5. How did Bouygues Telecom convert its technical tacit knowledge into explicit knowledge?
This assignment will be submitted online through the Moodle unit website.
The full specification for this assessment and the marking criteria are available on the Moodle unit website.Week 10 Thursday (23 May 2019) 11:55 pm AEST
Week 12 Thursday (6 June 2019)
Within 2 weeks of the due date or within 2 weeks of submission (whichever is the later)
The assessment criteria includes aspects such as the quality of your answers to the Case Study questions, report formatting, and referencing mechanics. A detailed marking template will be available along with the assignment details on the unit website.
- Illustrate the main components of knowledge management solutions
- Demonstrate the functions of different knowledge management infrastructure, mechanisms and technologies
- Analyse the ethical, professional and social innovation issues affecting knowledge management in 21st century society
- Explain the impacts of knowledge management on organisational effectiveness and competitiveness.
- Communication
- Problem Solving
- Critical Thinking
- Information Literacy
- Cross Cultural Competence
- Ethical practice
- Social Innovation
Examination
No calculators permitted
As a CQUniversity student you are expected to act honestly in all aspects of your academic work.
Any assessable work undertaken or submitted for review or assessment must be your own work. Assessable work is any type of work you do to meet the assessment requirements in the unit, including draft work submitted for review and feedback and final work to be assessed.
When you use the ideas, words or data of others in your assessment, you must thoroughly and clearly acknowledge the source of this information by using the correct referencing style for your unit. Using others’ work without proper acknowledgement may be considered a form of intellectual dishonesty.
Participating honestly, respectfully, responsibly, and fairly in your university study ensures the CQUniversity qualification you earn will be valued as a true indication of your individual academic achievement and will continue to receive the respect and recognition it deserves.
As a student, you are responsible for reading and following CQUniversity’s policies, including the Student Academic Integrity Policy and Procedure. This policy sets out CQUniversity’s expectations of you to act with integrity, examples of academic integrity breaches to avoid, the processes used to address alleged breaches of academic integrity, and potential penalties.
What is a breach of academic integrity?
A breach of academic integrity includes but is not limited to plagiarism, self-plagiarism, collusion, cheating, contract cheating, and academic misconduct. The Student Academic Integrity Policy and Procedure defines what these terms mean and gives examples.
Why is academic integrity important?
A breach of academic integrity may result in one or more penalties, including suspension or even expulsion from the University. It can also have negative implications for student visas and future enrolment at CQUniversity or elsewhere. Students who engage in contract cheating also risk being blackmailed by contract cheating services.
Where can I get assistance?
For academic advice and guidance, the Academic Learning Centre (ALC) can support you in becoming confident in completing assessments with integrity and of high standard.
What can you do to act with integrity?
