Overview
Knowledge management focuses on creating, sharing and applying knowledge. This unit provides an introduction to knowledge management, incorporating technical and social aspects of knowledge management, as well as practical examples, traditional approaches and emerging topics. You will learn the fundamental principles of knowledge management and a wide range of strategies, techniques and technologies to improve the effectiveness and competitiveness of organisations. Topics include capturing, mapping, and structuring knowledge; creating and sustaining a knowledge-sharing culture; supporting and enhancing collaboration; leveraging advances in knowledge management systems; management and measurement of intellectual capital; designing effective knowledge management systems; and enhancing organisational communication and social innovation. You will also learn report writing skills and idea formulation.
Details
Pre-requisites or Co-requisites
Pre-requisite: COIT11226 Note:- Students who are currently enrolled in or who have previously completed COIT13233 Knowledge Management Foundations cannot enrol in this unit.
Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).
Offerings For Term 1 - 2026
Attendance Requirements
All on-campus students are expected to attend scheduled classes - in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).
Recommended Student Time Commitment
Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.
Class Timetable
Assessment Overview
Assessment Grading
This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of 'pass' in order to pass the unit. If any 'pass/fail' tasks are shown in the table above they must also be completed successfully ('pass' grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the 'assessment task' section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University's Grades and Results Policy for more details of interim results and final grades.
All University policies are available on the CQUniversity Policy site.
You may wish to view these policies:
- Grades and Results Policy
- Assessment Policy and Procedure (Higher Education Coursework)
- Review of Grade Procedure
- Student Academic Integrity Policy and Procedure
- Monitoring Academic Progress (MAP) Policy and Procedure - Domestic Students
- Monitoring Academic Progress (MAP) Policy and Procedure - International Students
- Student Refund and Credit Balance Policy and Procedure
- Student Feedback - Compliments and Complaints Policy and Procedure
- Information and Communications Technology Acceptable Use Policy and Procedure
This list is not an exhaustive list of all University policies. The full list of University policies are available on the CQUniversity Policy site.
Feedback, Recommendations and Responses
Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.
Feedback from Student evaluation
The unit can benefit by revising unit content to include recent advancements in the KM discipline
The lecture content will be revised to include contemporary content.
Feedback from Industry reviewers
The unit does not integrate industry tools for knowledge management
Update tutorials and assessments to include more tool usage, such as Confluence, Microsoft SharePoint 365, and Guru.
- Distinguish between data, information and knowledge
- Illustrate the main components of knowledge management solutions
- Demonstrate the functions of different knowledge management infrastructure, mechanisms and technologies
- Analyse the ethical, professional and social innovation issues affecting knowledge management in 21st century society
- Explain the impacts of knowledge management on organisational effectiveness and competitiveness.
Australian Computer Society (ACS) recognises the Skills Framework for the Information Age (SFIA). SFIA is in use in over 100 countries and provides a widely used and consistent definition of ICT skills. SFIA is increasingly being used when developing job descriptions and role profiles.
ACS members can use the tool MySFIA to build a skills profile at https://www.acs.org.au/professionalrecognition/mysfia-b2c.html
This unit contributes to the following workplace skills as defined by SFIA. The SFIA codes are included:
- Research (RSCH)
- Emerging Technology Monitoring (EMRG)
- Relationship Management (RLMT)
- Change Management (CHMG)
- Problem Management (PBMG).
Alignment of Assessment Tasks to Learning Outcomes
| Assessment Tasks | Learning Outcomes | ||||
|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | |
| 1 - Written Assessment - 20% | |||||
| 2 - Written Assessment - 30% | |||||
| 3 - Examination - 50% | |||||
Alignment of Graduate Attributes to Learning Outcomes
| Graduate Attributes | Learning Outcomes | ||||
|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | |
| 1 - Communication | |||||
| 2 - Problem Solving | |||||
| 3 - Critical Thinking | |||||
| 4 - Information Literacy | |||||
| 5 - Team Work | |||||
| 6 - Information Technology Competence | |||||
| 7 - Cross Cultural Competence | |||||
| 8 - Ethical practice | |||||
| 9 - Social Innovation | |||||
| 10 - First Nations Knowledges | |||||
| 11 - Aboriginal and Torres Strait Islander Cultures | |||||
Alignment of Assessment Tasks to Graduate Attributes
| Assessment Tasks | Graduate Attributes | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | |
| 1 - Written Assessment - 20% | |||||||||||
| 2 - Written Assessment - 30% | |||||||||||
| 3 - Examination - 50% | |||||||||||
Textbooks
Knowledge Management : Systems and Processes in the AI Era
- Third edition (2024)
- Authors: Irma Becerra-Fernandez, Rajiv Sabherwal and Ricahrd Kumi
- Routledge - Taylor & Francis
- ISBN: 9781003364375
IT Resources
- CQUniversity Student Email
- Internet
- Unit Website (Moodle)
- Office software (e.g. Microsoft Office, Open Office, etc)
All submissions for this unit must use the referencing style: Harvard (author-date)
For further information, see the Assessment Tasks.
a.neupane@cqu.edu.au
Week 1
Begin Date: 09 Mar 2026Module/Topic
Introducing Knowledge Management (KM)
Chapter
Chapter 1 (Prescribed Textbook)
Events and Submissions/Topic
Week 2
Begin Date: 16 Mar 2026Module/Topic
The Nature of Knowledge
Chapter
Chapter 2 (Prescribed Textbook)
Events and Submissions/Topic
Week 3
Begin Date: 23 Mar 2026Module/Topic
KM Foundations: Infrastructure, Mechanisms, and Technologies
Chapter
Chapter 3 (Prescribed Textbook)
Events and Submissions/Topic
Week 4
Begin Date: 30 Mar 2026Module/Topic
KM Solutions: Processes and Systems
Chapter
Chapter 4 (Prescribed Textbook)
Events and Submissions/Topic
Week 5
Begin Date: 06 Apr 2026Module/Topic
Organisational Impacts of KM
Chapter
Chapter 5 (Prescribed Textbook)
Events and Submissions/Topic
Week 6
Begin Date: 13 Apr 2026Module/Topic
Knowledge Application Systems Knowledge Capture Systems
Chapter
Chapter 6, 7 (Prescribed Textbook)
Events and Submissions/Topic
Vacation Week
Begin Date: 20 Apr 2026Module/Topic
Chapter
Events and Submissions/Topic
Week 7
Begin Date: 27 Apr 2026Module/Topic
Knowledge Sharing Systems
Chapter
Chapter 8 (Prescribed Textbook)
Events and Submissions/Topic
Week 8
Begin Date: 04 May 2026Module/Topic
Knowledge Discovery Systems
Chapter
Chapter 9 (Prescribed Textbook)
Events and Submissions/Topic
Week 9
Begin Date: 11 May 2026Module/Topic
Factors Influencing KM
Chapter
Chapter 10 (Prescribed Textbook)
Events and Submissions/Topic
Week 10
Begin Date: 18 May 2026Module/Topic
Leadership and Assessment of KM
Chapter
Chapter 11 (Prescribed Textbook)
Events and Submissions/Topic
Week 11
Begin Date: 25 May 2026Module/Topic
Emergent KM Practices
Chapter
Chapter 12, 13, 14 (Prescribed Textbook)
Events and Submissions/Topic
Week 12
Begin Date: 01 Jun 2026Module/Topic
The Future of KM
Chapter
Chapter 16 (Prescribed Textbook)
Events and Submissions/Topic
Exam Week
Begin Date: 08 Jun 2026Module/Topic
Chapter
Events and Submissions/Topic
This unit includes an examination that accounts for 50% of the final grade. The examination will take place during Exam Week. Please refer to your Exam Schedule for the specific date and time.
Vacation/Exam Week
Begin Date: 15 Jun 2026Module/Topic
Chapter
Events and Submissions/Topic
Unit Coordinator: Dr Arjun Neupane Building 30/G.09, Rockhampton Campus Email: a.neupane@cqu.edu.au (Preferred Contact) Telephone: (07) 49309558
1 Written Assessment
A key understanding within Knowledge Management (KM) is to be able to define and differentiate between data, information and knowledge. This assessment will help you to understand the differences among data, information, and knowledge; KM technologies; different types of knowledge and KM capture process; and direct organisational impacts of KM.
As part of this assessment, you are required to answer four questions (maximum 600 words of discussion for each question). The questions are based on the contents of Chapter 2 (The Nature of Knowledge), Chapter 3 (Knowledge Management Foundations: Infrastructure, Mechanisms, and Technologies), Chapter 4 (Knowledge Management Solutions: Processes and Systems), and Chapter 5 (Organisational Impacts of Knowledge Management) respectively of the prescribed textbook.
This assessment will be submitted online through the Moodle unit website.
The full specifications for this assessment and the marking criteria are available on the Moodle unit website.
AI Assessment Scale- AI Planning
You may use AI for planning, idea development, and research. Your final submission should show how you have developed and refined these ideas.
For example, you can use AI to explore key understanding of knowledge management fundamentals, case study scenarios, and related questions.
You must not use AI to write the answers or reflections.
Week 6 Friday (17 Apr 2026) 11:45 pm AEST
Within 2 weeks of the due date or within 2 weeks of submission (whichever is the later)
The assessment criteria include aspects such as the quality of your answers to the questions, document format, document content, and referencing mechanics. A detailed marking template will be available along with the assessment details on the unit website.
- Distinguish between data, information and knowledge
- Demonstrate the functions of different knowledge management infrastructure, mechanisms and technologies
- Analyse the ethical, professional and social innovation issues affecting knowledge management in 21st century society
- Communication
- Critical Thinking
- Information Literacy
- Information Technology Competence
2 Written Assessment
Case Study (2000 words, +/-10%)
The assignment is individually assessed. This assessment is worth 30% of the total available marks for this unit. As part of this assessment, you are to answer some questions from the given case study in a report format. Details of the case study, a description of the task and the requirements will be made available on the unit website.
Submission: Online - Individual
This assessment will be submitted online through the Moodle unit website.
The full specifications for this assessment and the marking criteria are available on the Moodle unit website.
AI Assessment Scale - AI Planning
You may use AI for planning, idea development, and research. Your final submission should show how you have developed and refined these ideas.
You must not use AI to write your project report, answers or reflections.
Week 10 Friday (22 May 2026) 11:45 pm AEST
Within 2 weeks of the due date or within 2 weeks of submission (whichever is the later)
The assessment criteria includes aspects such as the quality of your answers to the Case Study questions, report formatting, and referencing mechanics. A detailed marking template will be available along with the assessment details on the unit website.
- Illustrate the main components of knowledge management solutions
- Demonstrate the functions of different knowledge management infrastructure, mechanisms and technologies
- Analyse the ethical, professional and social innovation issues affecting knowledge management in 21st century society
- Explain the impacts of knowledge management on organisational effectiveness and competitiveness.
- Communication
- Problem Solving
- Critical Thinking
- Information Literacy
- Cross Cultural Competence
- Ethical practice
- Social Innovation
Examination
As a CQUniversity student you are expected to act honestly in all aspects of your academic work.
Any assessable work undertaken or submitted for review or assessment must be your own work. Assessable work is any type of work you do to meet the assessment requirements in the unit, including draft work submitted for review and feedback and final work to be assessed.
When you use the ideas, words or data of others in your assessment, you must thoroughly and clearly acknowledge the source of this information by using the correct referencing style for your unit. Using others’ work without proper acknowledgement may be considered a form of intellectual dishonesty.
Participating honestly, respectfully, responsibly, and fairly in your university study ensures the CQUniversity qualification you earn will be valued as a true indication of your individual academic achievement and will continue to receive the respect and recognition it deserves.
As a student, you are responsible for reading and following CQUniversity’s policies, including the Student Academic Integrity Policy and Procedure. This policy sets out CQUniversity’s expectations of you to act with integrity, examples of academic integrity breaches to avoid, the processes used to address alleged breaches of academic integrity, and potential penalties.
What is a breach of academic integrity?
A breach of academic integrity includes but is not limited to plagiarism, self-plagiarism, collusion, cheating, contract cheating, and academic misconduct. The Student Academic Integrity Policy and Procedure defines what these terms mean and gives examples.
Why is academic integrity important?
A breach of academic integrity may result in one or more penalties, including suspension or even expulsion from the University. It can also have negative implications for student visas and future enrolment at CQUniversity or elsewhere. Students who engage in contract cheating also risk being blackmailed by contract cheating services.
Where can I get assistance?
For academic advice and guidance, the Academic Learning Centre (ALC) can support you in becoming confident in completing assessments with integrity and of high standard.
What can you do to act with integrity?
