Overview
Information and Communications Technology (ICT) services management concerns the activities related to designing, delivering and managing the way computers, networks and information systems are used in modern organisations. In this unit, you will discover 'what' needs management as well as 'how' those elements can best be deployed. You will learn about low-level computer hardware, operating systems and networking before gaining an understanding of how modern Information Systems are designed and implemented. Your studies will focus on technology use, governance, and management best practices. Additionally, you will be made aware of the legal, ethical, and professional implications of your actions in the workplace.
Details
Pre-requisites or Co-requisites
There are no requisites for this unit.
Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).
Offerings For Term 2 - 2020
Attendance Requirements
All on-campus students are expected to attend scheduled classes - in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).
Recommended Student Time Commitment
Each 6-credit Postgraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.
Class Timetable
Assessment Overview
Assessment Grading
This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of 'pass' in order to pass the unit. If any 'pass/fail' tasks are shown in the table above they must also be completed successfully ('pass' grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the 'assessment task' section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University's Grades and Results Policy for more details of interim results and final grades.
All University policies are available on the CQUniversity Policy site.
You may wish to view these policies:
- Grades and Results Policy
- Assessment Policy and Procedure (Higher Education Coursework)
- Review of Grade Procedure
- Student Academic Integrity Policy and Procedure
- Monitoring Academic Progress (MAP) Policy and Procedure - Domestic Students
- Monitoring Academic Progress (MAP) Policy and Procedure - International Students
- Student Refund and Credit Balance Policy and Procedure
- Student Feedback - Compliments and Complaints Policy and Procedure
- Information and Communications Technology Acceptable Use Policy and Procedure
This list is not an exhaustive list of all University policies. The full list of University policies are available on the CQUniversity Policy site.
Feedback, Recommendations and Responses
Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.
Feedback from Staff/Student performance data
The trial of online test was successful
The outcomes of the online test in Term 2, 2020 should be analysed and should it be deemed successful, the online test should permanently replace the traditional exam even when face-to-face classes resume.
Feedback from Staff/Students
The use of online (Zoom) tutorials limits engagement with students
While there are no alternatives at the moment, the use of these online tutorials needs to be closely monitored, as do the class sizes.
- Explain the foundational concepts and principles relating to the technology, security, management and organisational use of Information and Communications Technology (ICT)
- Describe the historical evolution and relationship between the key components of ICT
- Contrast various types of computer hardware, network infrastructure, databases and information systems
- Examine dimensions of data management and use, and the implications for individual privacy and organisational competitiveness
- Explain how Information Systems are modelled, built and implemented
- Summarise the legal, ethical and professional principles and practices that relate to the use of ICT.
Australian Computer Society (ACS) recognises the Skills Framework for the Information Age (SFIA). SFIA is in use in over 100 countries and provides a widely used and consistent definition of ICT skills. SFIA is increasingly being used when developing job descriptions and role profiles.
ACS members can use the tool MySFIA to build a skills profile at https://www.acs.org.au/professionalrecognition/mysfia-b2c.html
This unit contributes to the following workplace skills as defined by SFIA. The SFIA code is included:
- Information Analysis (INAN)
- Network Support (NTAS)
- Applications Support (ASUP)
- Problem Management (PBMG)
- IT Operations (ITOP)
- Service Level Management (SLMO)
- Change Management (CHMG)
Alignment of Assessment Tasks to Learning Outcomes
| Assessment Tasks | Learning Outcomes | |||||
|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | |
| 1 - Online Quiz(zes) - 10% | ||||||
| 2 - Online Quiz(zes) - 10% | ||||||
| 3 - Written Assessment - 30% | ||||||
| 4 - Online Test - 50% | ||||||
Alignment of Graduate Attributes to Learning Outcomes
| Graduate Attributes | Learning Outcomes | |||||
|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | |
| 1 - Knowledge | ||||||
| 2 - Communication | ||||||
| 3 - Cognitive, technical and creative skills | ||||||
| 4 - Research | ||||||
| 5 - Self-management | ||||||
| 6 - Ethical and Professional Responsibility | ||||||
| 7 - Leadership | ||||||
| 8 - First Nations Knowledges | ||||||
| 9 - Aboriginal and Torres Strait Islander Cultures | ||||||
Alignment of Assessment Tasks to Graduate Attributes
| Assessment Tasks | Graduate Attributes | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | |
| 1 - Online Quiz(zes) - 10% | |||||||||
| 2 - Online Quiz(zes) - 10% | |||||||||
| 3 - Written Assessment - 30% | |||||||||
| 4 - Online Test - 50% | |||||||||
Textbooks
ICT Services Management
- 3rd edition (2016)
- Authors: Brookshear & Brylow, Panko & Panko and Laudon & Laudon
- Pearson
- Sydney Sydney , NSW , Australia
- ISBN: 9781488612732
- Binding: Paperback
Additional Textbook Information
This unit has an Open Book exam, which means only paper texts are allowed in. Order your copy at the CQUni Bookshop here: http://bookshop.cqu.edu.au (search on the Unit code)
IT Resources
- CQUniversity Student Email
- Internet
- Unit Website (Moodle)
All submissions for this unit must use the referencing style: Harvard (author-date)
For further information, see the Assessment Tasks.
n.islam@cqu.edu.au
Week 1
Begin Date: 13 Jul 2020Module/Topic
Computer Architecture
Chapter
Textbook Week 1 (All sections except 1.5 - 1.8, 2.4 & 2.6)
Events and Submissions/Topic
Week 2
Begin Date: 20 Jul 2020Module/Topic
Operating Systems
Chapter
Textbook Week 2
Events and Submissions/Topic
Week 3
Begin Date: 27 Jul 2020Module/Topic
Network Concepts
Chapter
Textbook Week 3
Events and Submissions/Topic
Week 4
Begin Date: 03 Aug 2020Module/Topic
Network Standards
Chapter
Textbook Week 4
Events and Submissions/Topic
Week 5
Begin Date: 10 Aug 2020Module/Topic
Network security
Chapter
Textbook Week 5
Events and Submissions/Topic
Mid-Term Break
Begin Date: 17 Aug 2020Module/Topic
Mid-term break
Chapter
Events and Submissions/Topic
Week 6
Begin Date: 24 Aug 2020Module/Topic
Network Management
Chapter
Textbook Week 6
Events and Submissions/Topic
Week 7
Begin Date: 31 Aug 2020Module/Topic
Information Systems Concepts
Chapter
Textbook Week 7
Events and Submissions/Topic
Week 8
Begin Date: 07 Sep 2020Module/Topic
Databases
Chapter
Textbook Week 8
Events and Submissions/Topic
Week 9
Begin Date: 14 Sep 2020Module/Topic
Developing Information Systems
Chapter
Textbook Week 9
Events and Submissions/Topic
Week 10
Begin Date: 21 Sep 2020Module/Topic
Implementing Information Systems
Chapter
Textbook Week 10
Events and Submissions/Topic
Week 11
Begin Date: 28 Sep 2020Module/Topic
Legal, Ethical and Professional Issues
Chapter
Textbook Week 11 + Web resources
(see unit web site)
Events and Submissions/Topic
Written Assignment Due: Week 11 Thursday (1 Oct 2020) 2:00 pm AEST
Week 12
Begin Date: 05 Oct 2020Module/Topic
IT Service Management + Revision
Chapter
Web resources
(see unit web site)
Events and Submissions/Topic
Review/Exam Week
Begin Date: 12 Oct 2020Module/Topic
Chapter
Events and Submissions/Topic
Exam Week
Begin Date: 19 Oct 2020Module/Topic
Chapter
Events and Submissions/Topic
1 Online Quiz(zes)
You must complete an online Moodle quiz containing 30 multiple choice questions on topics from Week 1 to Week 5. You may attempt the quiz as many times as you wish, however your result will be based on your FINAL attempt. Details on the conditions, how and where you can complete the quiz will be available on the Moodle unit website. Note that assignment extensions are NOT possible for quizzes (i.e. you will not be able to attempt the quiz once the due date has passed).
1
Week 6 Thursday (27 Aug 2020) 2:00 pm AEST
Warning: the Quiz closes after this time and no further attempts are allowed.
Week 6 Thursday (27 Aug 2020)
Immediately after the quiz closes.
The quiz is automatically graded by the system based on the selection of correct or incorrect answers.
- Explain the foundational concepts and principles relating to the technology, security, management and organisational use of Information and Communications Technology (ICT)
- Describe the historical evolution and relationship between the key components of ICT
- Knowledge
- Communication
2 Online Quiz(zes)
You must complete an online Moodle quiz containing 30 multiple choice questions on topics from Week 6 to Week 10. You may attempt the quiz as many times as you wish, however your result will be based on your FINAL attempt. Details on the conditions, how and where you can complete the quiz will be available on the Moodle unit website. Note that assignment extensions are NOT possible for quizzes (i.e. you will not be able to attempt the quiz once the due date has passed).
1
Week 11 Thursday (1 Oct 2020) 2:00 pm AEST
Warning: the Quiz closes after this time and no further attempts are allowed.
Week 11 Thursday (1 Oct 2020)
Immediately after the quiz closes.
The quiz is automatically graded by the system based on the selection of correct or incorrect answers.
- Examine dimensions of data management and use, and the implications for individual privacy and organisational competitiveness
- Explain how Information Systems are modelled, built and implemented
- Knowledge
- Communication
3 Written Assessment
The purpose of this assignment is to select and discuss relevant online resources that exemplify the application of the topic(s) nominated each week (1 - 10). This assignment can (and should!) be completed progressively (i.e. each week). Details of the task and what you are required to submit will be available on the Moodle unit website.
Note that late penalties apply (5% of the total available marks per calendar day late or part thereof). Assignments received 14 days or more after the due date will not be marked and will receive zero. Students may apply for extensions but must provide documentary evidence to support their request. See the unit website for details.
Week 11 Thursday (1 Oct 2020) 2:00 pm AEST
Review/Exam Week Friday (16 Oct 2020)
You will be assessed on the relevance of the resources you select as well as the clarity and detail of your discussions. A detailed tabular marking criteria is provided as part of your submission template - please ensure you read it before attempting the assignment.
- Contrast various types of computer hardware, network infrastructure, databases and information systems
- Knowledge
- Communication
4 Online Test
Refer to the Moodle unit website for details.
The test will be held during the Term-2 examination period (Week 13-14)- Specific date and time to be advised
Grade/Mark will be released after certification
Refer to the Moodle unit website for details.
- Explain the foundational concepts and principles relating to the technology, security, management and organisational use of Information and Communications Technology (ICT)
- Describe the historical evolution and relationship between the key components of ICT
- Contrast various types of computer hardware, network infrastructure, databases and information systems
- Examine dimensions of data management and use, and the implications for individual privacy and organisational competitiveness
- Explain how Information Systems are modelled, built and implemented
- Summarise the legal, ethical and professional principles and practices that relate to the use of ICT.
- Knowledge
- Communication
- Ethical and Professional Responsibility
As a CQUniversity student you are expected to act honestly in all aspects of your academic work.
Any assessable work undertaken or submitted for review or assessment must be your own work. Assessable work is any type of work you do to meet the assessment requirements in the unit, including draft work submitted for review and feedback and final work to be assessed.
When you use the ideas, words or data of others in your assessment, you must thoroughly and clearly acknowledge the source of this information by using the correct referencing style for your unit. Using others’ work without proper acknowledgement may be considered a form of intellectual dishonesty.
Participating honestly, respectfully, responsibly, and fairly in your university study ensures the CQUniversity qualification you earn will be valued as a true indication of your individual academic achievement and will continue to receive the respect and recognition it deserves.
As a student, you are responsible for reading and following CQUniversity’s policies, including the Student Academic Integrity Policy and Procedure. This policy sets out CQUniversity’s expectations of you to act with integrity, examples of academic integrity breaches to avoid, the processes used to address alleged breaches of academic integrity, and potential penalties.
What is a breach of academic integrity?
A breach of academic integrity includes but is not limited to plagiarism, self-plagiarism, collusion, cheating, contract cheating, and academic misconduct. The Student Academic Integrity Policy and Procedure defines what these terms mean and gives examples.
Why is academic integrity important?
A breach of academic integrity may result in one or more penalties, including suspension or even expulsion from the University. It can also have negative implications for student visas and future enrolment at CQUniversity or elsewhere. Students who engage in contract cheating also risk being blackmailed by contract cheating services.
Where can I get assistance?
For academic advice and guidance, the Academic Learning Centre (ALC) can support you in becoming confident in completing assessments with integrity and of high standard.
What can you do to act with integrity?
