CQUniversity Unit Profile

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COIT20246 ICT Services Management
ICT Services Management
All details in this unit profile for COIT20246 have been officially approved by CQUniversity and represent a learning partnership between the University and you (our student).
The information will not be changed unless absolutely necessary and any change will be clearly indicated by an approved correction included in the profile.
General Information


Information and Communications Technology (ICT) services management concerns the activities related to designing, delivering and managing the way computers, networks and information systems are used in modern organisations. In this unit, you will discover 'what' needs management as well as 'how' those elements can best be deployed. You will learn about low-level computer hardware, operating systems and networking before gaining an understanding of how modern Information Systems are designed and implemented. Your studies will focus on technology use, governance, and management best practices. Additionally, you will be made aware of the legal, ethical, and professional implications of your actions in the workplace.


Career Level: Postgraduate
Unit Level: Level 8
Credit Points: 6
Student Contribution Band: 8
Fraction of Full-Time Student Load: 0.125

Pre-requisites or Co-requisites

There are no requisites for this unit.

Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).

Offerings For Term 1 - 2022


Attendance Requirements

All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Class and Assessment Overview

Recommended Student Time Commitment

Each 6-credit Postgraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Class Timetable

Bundaberg, Cairns, Emerald, Gladstone, Mackay, Rockhampton, Townsville
Adelaide, Brisbane, Melbourne, Perth, Sydney

Assessment Overview

1. Online Quiz(zes)
Weighting: 10%
2. Online Quiz(zes)
Weighting: 10%
3. Written Assessment
Weighting: 30%
4. Online Test
Weighting: 50%

Assessment Grading

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University’s Grades and Results Policy for more details of interim results and final grades.

Previous Student Feedback

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Feedback from Student Feedback


Some students do not see the relevance of the written assignment tasks in relation to emerging technology.


Make greater efforts to communicate the reasons for the tasks in the written assignment and how they benefit the students and their learning, in particular the skills in communicating complex technical ideas in simple ways and exploring emerging technology and ICT challenges.

Feedback from Student Feedback Teaching Team


The unit covers a variety of topics and it has been suggested that there should be a more specific focus.


Review the unit content.

Unit Learning Outcomes
On successful completion of this unit, you will be able to:
  1. Explain the foundational concepts and principles relating to the technology, security, management and organisational use of Information and Communications Technology (ICT)
  2. Describe the historical evolution and relationship between the key components of ICT
  3. Contrast various types of computer hardware, network infrastructure, databases and information systems
  4. Examine dimensions of data management and use, and the implications for individual privacy and organisational competitiveness
  5. Explain how Information Systems are modelled, built and implemented
  6. Summarise the legal, ethical and professional principles and practices that relate to the use of ICT.

Australian Computer Society (ACS) recognises the Skills Framework for the Information Age (SFIA). SFIA is in use in over 100 countries and provides a widely used and consistent definition of ICT skills. SFIA is increasingly being used when developing job descriptions and role profiles.

ACS members can use the tool MySFIA to build a skills profile at https://www.acs.org.au/professionalrecognition/mysfia-b2c.html

This unit contributes to the following workplace skills as defined by SFIA. The SFIA code is included:

  • Information Analysis (INAN)
  • Network Support (NTAS)
  • Applications Support (ASUP)
  • Problem Management (PBMG)
  • IT Operations (ITOP)
  • Service Level Management (SLMO)
  • Change Management (CHMG)

Alignment of Learning Outcomes, Assessment and Graduate Attributes
N/A Level
Introductory Level
Intermediate Level
Graduate Level
Professional Level
Advanced Level

Alignment of Assessment Tasks to Learning Outcomes

Assessment Tasks Learning Outcomes
1 2 3 4 5 6
1 - Online Quiz(zes) - 10%
2 - Online Quiz(zes) - 10%
3 - Written Assessment - 30%
4 - Online Test - 50%

Alignment of Graduate Attributes to Learning Outcomes

Graduate Attributes Learning Outcomes
1 2 3 4 5 6
1 - Knowledge
2 - Communication
3 - Cognitive, technical and creative skills
4 - Research
5 - Self-management
6 - Ethical and Professional Responsibility
7 - Leadership

Alignment of Assessment Tasks to Graduate Attributes

Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7
1 - Online Quiz(zes) - 10%
2 - Online Quiz(zes) - 10%
3 - Written Assessment - 30%
4 - Online Test - 50%
Textbooks and Resources



ICT Services Management 3rd edition (2016)

Authors: Brookshear & Brylow, Panko & Panko and Laudon & Laudon
Sydney Sydney , NSW , Australia
ISBN: 9781488612732
Binding: Paperback

IT Resources

You will need access to the following IT resources:
  • CQUniversity Student Email
  • Internet
  • Unit Website (Moodle)
Academic Integrity Statement

Information for Academic Integrity Statement has not been released yet.

This unit profile has not yet been finalised.