CQUniversity Unit Profile

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Please note that this Unit Profile is still in progress. The content below is subject to change.
COIT20246 ICT Services Management
ICT Services Management
All details in this unit profile for COIT20246 have been officially approved by CQUniversity and represent a learning partnership between the University and you (our student).
The information will not be changed unless absolutely necessary and any change will be clearly indicated by an approved correction included in the profile.
General Information


Information and Communications Technology (ICT) services management concerns the activities related to designing, delivering and managing the way computers, networks and information systems are used in modern organisations. In this unit, you will discover 'what' needs management as well as 'how' those elements can best be deployed. You will learn about low-level computer hardware, operating systems and networking before gaining an understanding of how modern Information Systems are designed and implemented. Your studies will focus on technology use, governance, and management best practices. Additionally, you will be made aware of the legal, ethical, and professional implications of your actions in the workplace.


Career Level: Postgraduate
Unit Level: Level 8
Credit Points: 6
Student Contribution Band: 8
Fraction of Full-Time Student Load: 0.125

Pre-requisites or Co-requisites

There are no requisites for this unit.

Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).

Offerings For Term 3 - 2022


Attendance Requirements

All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Class and Assessment Overview

Information for Class and Assessment Overview has not been released yet.

This information will be available on Monday 12 September 2022
Previous Student Feedback

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Feedback from Student Feedback


Some students do not see the relevance of the written assignment tasks in relation to emerging technology.


Make greater efforts to communicate the reasons for the tasks in the written assignment and how they benefit the students and their learning, in particular the skills in communicating complex technical ideas in simple ways and exploring emerging technology and ICT challenges.

Feedback from Student Feedback Teaching Team


The unit covers a variety of topics and it has been suggested that there should be a more specific focus.


Review the unit content.

Unit Learning Outcomes

Information for Unit Learning Outcomes has not been released yet.

This information will be available on Monday 12 September 2022
Alignment of Learning Outcomes, Assessment and Graduate Attributes

Information for Alignment of Learning Outcomes, Assessment and Graduate Attributes has not been released yet.

This information will be available on Monday 12 September 2022
Textbooks and Resources

Information for Textbooks and Resources has not been released yet.

This information will be available on Monday 12 September 2022
Academic Integrity Statement

Information for Academic Integrity Statement has not been released yet.

This unit profile has not yet been finalised.