CQUniversity Unit Profile
COIT20249 Professional Skills in Information Communication Technology
Professional Skills in Information Communication Technology
All details in this unit profile for COIT20249 have been officially approved by CQUniversity and represent a learning partnership between the University and you (our student).
The information will not be changed unless absolutely necessary and any change will be clearly indicated by an approved correction included in the profile.
General Information

Overview

This unit is designed to introduce you to the professional skills required of an information and communication technology (ICT) professional: written, oral and interpersonal communication skills; ethical behaviour; and teamwork. The unit also examines some aspects of workplace culture. You will explore the ways in which ICT staff use their professional skills when working in the information communication technologies industry. You will be introduced to emerging technologies that enable new forms of communication and collaboration. Note: If you have completed unit COIT20233 then you cannot take this unit.

Details

Career Level: Postgraduate
Unit Level: Level 8
Credit Points: 6
Student Contribution Band: 8
Fraction of Full-Time Student Load: 0.125

Pre-requisites or Co-requisites

There are no requisites for this unit.

Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).

Offerings For Term 1 - 2018

Brisbane
Distance
Melbourne
Rockhampton
Sydney

Attendance Requirements

All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Class and Assessment Overview

Recommended Student Time Commitment

Each 6-credit Postgraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Class Timetable

Bundaberg, Cairns, Emerald, Gladstone, Mackay, Rockhampton, Townsville
Adelaide, Brisbane, Melbourne, Perth, Sydney

Assessment Overview

1. Practical and Written Assessment
Weighting: 20%
2. Presentation
Weighting: 20%
3. Written Assessment
Weighting: 30%
4. Portfolio
Weighting: 30%

Assessment Grading

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University’s Grades and Results Policy for more details of interim results and final grades.

Previous Student Feedback

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Feedback from Unit evaluations.

Feedback

The materials in this unit are very helpful for students to improve their written and verbal communication skills. The content will help achieve a job as an ICT professional.

Recommendation

Keep reminding students of the value that employers give to professional skills when they are looking for new employees.

Feedback from Unit evaluations.

Feedback

More interactive work and use of video resources.

Recommendation

Will explore how to increase the interactive work and number of video resources.

Feedback from Unit evaluations.

Feedback

More material on working with different cultures.

Recommendation

Will explore using the assessment items to get students to create resources about working in their own culture. After marking will seek students' permission to share their assessment items through the Moodle site.

Feedback from Unit evaluations.

Feedback

Students are very positive about the ALC involvement in the classes.

Recommendation

Keep working with the ALC and running the embedded literacy classes.

Unit Learning Outcomes
On successful completion of this unit, you will be able to:
  1. Describe the basic principles and importance of effective interpersonal communication, active listening and reading for meaning.
  2. Demonstrate teamwork skills.
  3. Communicate ideas effectively both verbally and in written form using appropriate language.
  4. Create and deliver effective oral presentations.
  5. Argue the importance of ethics, codes of behaviour, and societal, privacy and legal issues within the ICT industry.
  6. Demonstrate an understanding of common work practices and values operating in the Australian workplace.
  7. Assess how ICT can be used to improve organisational processes.
  8. Evaluate the application of emerging technologies to communication and collaboration.

The Australian Computer Society (ACS) recognises the Skills Framework for the Information Age (SFIA). SFIA is used in over 100 countries and provides a consistent definition of ICT skills. SFIA is increasingly being used when developing job descriptions and role profiles.

ACS members can use the tool MySFIA at https://www.acs.org.au/professionalrecognition/mysfia-b2c.html to build a skills profile.

This unit contributes to the following workplace skills as defined by SFIA:

  • Information Analysis (INAN)
  • Research (RSCH)
  • Business Analysis (BUAN)
  • Requirements Definition and Management (REQM)
  • Problem Management (PBMG)
  • Client Services Management (CSMG)

Alignment of Learning Outcomes, Assessment and Graduate Attributes
N/A Level
Introductory Level
Intermediate Level
Graduate Level
Professional Level
Advanced Level

Alignment of Assessment Tasks to Learning Outcomes

Assessment Tasks Learning Outcomes
1 2 3 4 5 6 7 8
1 - Practical and Written Assessment - 20%
2 - Presentation - 20%
3 - Written Assessment - 30%
4 - Portfolio - 30%

Alignment of Graduate Attributes to Learning Outcomes

Graduate Attributes Learning Outcomes
1 2 3 4 5 6 7 8
1 - Knowledge
2 - Communication
3 - Cognitive, technical and creative skills
4 - Research
5 - Self-management
6 - Ethical and Professional Responsibility
7 - Leadership

Alignment of Assessment Tasks to Graduate Attributes

Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7
1 - Practical and Written Assessment - 20%
2 - Presentation - 20%
3 - Written Assessment - 30%
4 - Portfolio - 30%
Textbooks and Resources

Textbooks

Prescribed

Your Business Degree 2 2nd (2015)

Authors: Rosalind McCulloch & Andrea Reid
Pearson Australia
Frenchs Forest Frenchs Forest , NSW , Australia
ISBN: 9781486006366
Binding: Spiral
Supplementary

Studying in English: Strategies for Success in Higher Education 2nd (2017)

Authors: Hayo Reinders, Marilyn Lewis & Linh Phung
Palgrave Macmillan Education
London London , England
ISBN: 9781137594051
Binding: Paperback

Additional Textbook Information

It is imperative that you purchase a copy of the 'Your Business Degree 2' textbook as you will need to refer to it every week in class and it is necessary to complete the major assessment items. This textbook is a book that will be helpful to you throughout your degree. It can be purchased in hard copy from the CQUni bookshop or as an e-book from the publisher. To purchase an e-copy of the text you should go to the Publisher's website and follow the directions. The direct link is: http://www.pearson.com.au/9781486011674 The Supplementary textbook is a very good reference book for students who are new to studying in English. It is very easy to read and has good practical advice for students.

IT Resources

You will need access to the following IT resources:
  • CQUniversity Student Email
  • Internet
  • Unit Website (Moodle)
Referencing Style

All submissions for this unit must use the referencing style: American Psychological Association 6th Edition (APA 6th edition)

For further information, see the Assessment Tasks.

Teaching Contacts
Ruchira De Silva Unit Coordinator
r.desilva2@cqu.edu.au
Schedule
Week 1 Begin Date: 05 Mar 2018

Module/Topic

Professional Skills for the Information and Communication Technology Industry

Chapter

1

Events and Submissions/Topic

A one minute self-introduction for internal students to introduce yourself to the class. Distance students and any students who missed in-class self-introductions can post a short self-introduction on the General Discussion Forum. This is not a graded activity but a good starting point for PA1 assessment.

Week 2 Begin Date: 12 Mar 2018

Module/Topic

Higher Order Thinking Skills

Chapter

2

Events and Submissions/Topic

Discuss Participation Activity (PA1) - written submission. Discuss presentation group formation for internal students .
Week 3 Begin Date: 19 Mar 2018

Module/Topic

Information Literacy Skills Annotated Bibliography

Chapter

3 and 6

Events and Submissions/Topic

Submit Participation Activity (PA1) - written submission. Obtain approval for Presentation topic and date of delivery for all students.
Week 4 Begin Date: 26 Mar 2018

Module/Topic

Presentation Skills and Technologies

Chapter

7

Events and Submissions/Topic

Participation Activity (PA2) - Online Quiz opens in Moodle.
Week 5 Begin Date: 02 Apr 2018

Module/Topic

Written Communication Skills

Chapter

4

Events and Submissions/Topic

Presentations commence in class for internal students. Complete Participation Activity 2 (PA2) - Online Quiz. Discuss Portfolio_1
Vacation Week Begin Date: 09 Apr 2018

Module/Topic

Note students may have make-up classes this week. Your local lecturer will advise of any rescheduled workshops and activities.

Chapter


Events and Submissions/Topic


Week 6 Begin Date: 16 Apr 2018

Module/Topic

Report Writing

Chapter

5

Events and Submissions/Topic

Presentations - in class for internal students. Complete Participation Activity 3 (PA3) - written submission. Internal students must complete and submit online in class time. Discuss Portfolio_1
Week 7 Begin Date: 23 Apr 2018

Module/Topic

Professional Documents

Chapter

6

Events and Submissions/Topic

Presentations - in class for internal students. Submit Portfolio_1 (online submission).
Week 8 Begin Date: 30 Apr 2018

Module/Topic

Working in a Team

Chapter

8

Events and Submissions/Topic

Presentations - in class for internal students.
Week 9 Begin Date: 07 May 2018

Module/Topic

Professional and Ethical Conduct

Chapter

9

Events and Submissions/Topic

Final week of Presentations - in class for internal students. Submission deadline of Presentation materials for Distance (DST) students - must be completed this week.
Week 10 Begin Date: 14 May 2018

Module/Topic

Work and Cultural Issues

Chapter

10

Events and Submissions/Topic

Participation Activity 4 (PA4) - Online Quiz opens in Moodle. Finalise Report (Assessment 3) for submission.
Report Due: Week 10 Friday (18 May 2018) 4:00 pm AEST
Week 11 Begin Date: 21 May 2018

Module/Topic

Use of Web 2.0 and Other Innovative Technologies in ICT

Chapter

Unit readings

Events and Submissions/Topic

Complete Participation Activity 4 (PA4) - Online Quiz. 
Complete unit feedback survey in Moodle - the red "Have your say" button.
Week 12 Begin Date: 28 May 2018

Module/Topic

Use of ICT to Improve Communications in Organisations

Chapter

Unit readings

Events and Submissions/Topic

Submit Portfolios 2, 3 and 4 (3 files) - online submission. Complete unit feedback survey in Moodle - the red "Have your say" button.
Review/Exam Week Begin Date: 04 Jun 2018

Module/Topic

No exams in COIT20249.

Chapter

Events and Submissions/Topic

Exam Week Begin Date: 11 Jun 2018

Module/Topic

No exams in COIT20249.

Chapter

Events and Submissions/Topic

Term Specific Information

Unit Coordinator's contact details:
Dr Jo Luck
Email: j.luck@cqu.edu.au
Telephone: +61 7 4930 9550
Address: Building 32, Rockhampton North.
Skype: jo.luck

Please submit general questions about the unit through the Q&A discussion forum in Moodle so that everyone can benefit from your question and my answers.

If you have any individual or personal queries, please email me. Note: it may take up to two working days for me to respond as this unit has a very large enrolment. I prefer you contact me via email but if necessary you may ring me during work hours.

Moodle and the unit coordinator are based in Queensland and work to Australian Eastern Standard Time (AEST). Students located outside Queensland should check the time difference against Australian Eastern Standard Time (AEST) when submitting assessment through Moodle or contacting the unit coordinator.

Assessment Tasks

1 Practical and Written Assessment

Assessment Title
Participation Activities

Task Description

Please note that all times in Moodle are Australian Eastern Standard Time you will need to adjust the submission times if living outside Queensland.

During the term students will be asked to complete four participation activities related to the unit content. They are:

PA1 - an email;

PA2 - online quiz;

PA3 - in class assessment of skills relating to the Report (Assessment 3);

PA4 - online quiz.

Requirements for each activity are posted on the Moodle unit website. NO EXTENSIONS can be granted for the Quizzes. If students do NOT complete each Quiz before the due date and time they will receive 0 marks. Students should ensure that they complete the quizzes well ahead of the due date and time to avoid last minute problems with technology preventing them from completing the Quizzes on time.

PA3 is an in-class supervised assessment for internal students. Students must be present in their scheduled class on the allocated day to complete and submit the assessment. Distance students will be contacted by the unit coordinator about completing the assessment at an allocated time. Late submissions will NOT be accepted for marking. Extensions will be given in EXCEPTIONAL circumstances only and MUST BE supported by evidence. Students granted an extension may have to sit an alternate assessment task.


Assessment Due Date

Check the Assessment Specifications and Moodle website for the due date of each participation activity. Please note that NO late submissions will be allowed for PA2 and PA4. Internal students must complete PA3 in a supervised environment.


Return Date to Students

Participation Activities PA1 and PA3 will be returned after they have been marked by local teaching staff and moderated by the Unit Coordinator. The results of the two on-line quizzes will be released after each quiz closes.


Weighting
20%

Assessment Criteria

The criteria and marks vary for each participation activity. For more information, refer to the assessment details and assessment criteria which can be found on the Moodle unit website.

All assessments must be based on valid sources and must comply with the university's referencing guidelines and academic misconduct procedures. This includes the need for self-referencing where needed. Any assessments that breach these procedures and guidelines could be subjected to academic misconduct charges.

Assessments provide the opportunity for students to demonstrate their knowledge and skills to achieve the required standard. To do this, assessment responses need to be both clear and easy to understand. If not, the University cannot determine that students have demonstrated their knowledge and skills. Assessments will, therefore, be marked accordingly including the potential for 0 marks where relevant.

Please note that students may be required to provide proof that they completed the assessment themselves.


Referencing Style

Submission
Online

Submission Instructions
Submit as per instructions on the Moodle unit website.

Learning Outcomes Assessed
  • Describe the basic principles and importance of effective interpersonal communication, active listening and reading for meaning.
  • Communicate ideas effectively both verbally and in written form using appropriate language.
  • Demonstrate an understanding of common work practices and values operating in the Australian workplace.
  • Evaluate the application of emerging technologies to communication and collaboration.


Graduate Attributes
  • Knowledge
  • Communication
  • Cognitive, technical and creative skills

2 Presentation

Assessment Title
Presentation

Task Description

Internal students will form small groups within their workshops and will present a topic to their tutorial groups. Local lecturers will finalise topics and presentation schedules for internal groups.

Distance students can present individually. Distance students need to contact the Unit Coordinator before the beginning of Week 3 to discuss how they will complete their presentations.

A list of possible topic categories will be made available through the assessment specification document. Students can consider suitable topic areas from these categories. It is not essential to be restricted to this list. Students should discuss other potential topics with their local lecturer. To achieve high outcomes in this assessment, all students are encouraged to select innovative, useful and interesting topics that demonstrate their presentation skills and meet the assessment requirements and marking criteria. The topic and date of presentation must be approved by the local lecturer by the end of Week 3.

Presentations MUST proceed on the allocated day. If one person in the group is NOT present on the day, the other students MUST proceed with the presentation. This will be taken into account when marking. If a student cannot present on the allocated day, they will need to apply for an extension AS SOON AS POSSIBLE and need to supply evidence. The application for an extension should be completed BEFORE the allocated date of the presentation. If an individual student in a group is granted an extension the rest of the group will still have to present on the allocated day. The individual with an extension may have to present on a different topic as an individual presenter at a later date.


Assessment Due Date

Internal - Week 5, 6, 7, 8 or 9 of term. Presentation materials must be uploaded into Moodle by ALL students (all group members where relevant) before they deliver their presentation. Distance - by arrangement with Unit Coordinator. Last date is the end of Week 9.


Return Date to Students

Internal student presentations will be marked by the local lecturer in class and moderated by the Unit Coordinator. For distance students, the timing of marking will depend on how and when presentation is completed.


Weighting
20%

Assessment Criteria

The marking criteria are based on:

  • speaker/presenter's appearance and other first impressions;
  • presentation structure and content to meet the presentation needs;
  • referencing including the use of valid references, citations and referencing style/formatting;
  • coping with questions and facilitating discussion during and at the end of the presentation;
  • delivery including time management;
  • visual aids, activities and handouts;
  • target and audience.

For more information, refer to the assessment details and assessment criteria which can be found on the Moodle unit website.

All assessments must be based on valid sources and must comply with the university's referencing guidelines and academic misconduct procedures. Presentations that breach referencing guidelines and academic misconduct procedures could be subjected to academic misconduct charges for all members in the group.

Assessments provide the opportunity for students to demonstrate their knowledge and skills to achieve the required standard. To do this, assessment responses need to be both clear and easy to understand. If not, the University cannot determine that students have demonstrated their knowledge and skills. Assessments will, therefore, be marked accordingly including the potential for 0 marks where relevant.

Note: students must deliver the presentation on the allocated day to have their assessment marked. Submission of the file(s) alone is not acceptable as having completed the assessment requirements. Students MUST present their assessment.

Students must create the presentation materials themselves. You may be asked to prove that you have written the presentation yourself or in a team. You should keep copies of early drafts of your presentation.


Referencing Style

Submission
Online

Submission Instructions
Copies of the visual aids and any handouts used must be uploaded to Moodle by all students as per the instructions on the Moodle unit website. All these files must be submitted by all group members (if in a group). All files must be submitted before the presentation.

Learning Outcomes Assessed
  • Demonstrate teamwork skills.
  • Communicate ideas effectively both verbally and in written form using appropriate language.
  • Create and deliver effective oral presentations.


Graduate Attributes
  • Knowledge
  • Communication
  • Cognitive, technical and creative skills
  • Self-management
  • Leadership

3 Written Assessment

Assessment Title
Report

Task Description

Students will be required to research a current topic in ICT (Information and Communication Technologies) as provided in the Report specifications document on Moodle website, and write a formal academic report on that topic. Reports that do not focus on that topic will be given 0 marks and will not be provided with any additional feedback.


Assessment Due Date

Week 10 Friday (18 May 2018) 4:00 pm AEST


Return Date to Students

Reports will be returned after they have been marked by local teaching staff and moderated by the Unit Coordinator.


Weighting
30%

Assessment Criteria

The marking criteria are based on:

  • correct topic as provided in the assessment specifications;
  • correct style and content of executive summary;
  • appropriate table of contents;
  • linkage of introduction,
  • discussion (body of report), conclusion and recommendations;
  • addressing the problem described in the case study;
  • organisation of ideas and paragraph structure;
  • using an appropriate referencing style (APA) including citations and formatting;
  • use of valid references (based on the Triple R framework) to support arguments and ideas;
  • presentation of the report including grammar,
  • spelling and punctuation; and
  • keeping within the word count.

For more information, including a detailed marking rubric, refer to the assessment details and assessment criteria which can be found on the Moodle unit website. All assessments must be based on valid sources and must comply with the university's referencing guidelines and academic misconduct procedures. Any assessments that breach these procedures and guidelines could be subjected to academic misconduct charges.

Assessments provide the opportunity for students to demonstrate their knowledge and skills to achieve the required standard. To do this, assessment responses need to be both clear and easy to understand. If not, the University cannot determine that students have demonstrated their knowledge and skills. Assessments will, therefore, be marked accordingly including the potential for 0 marks where relevant.

Students must write the Report themselves. You may be asked to prove that you have written the Report. You should keep evidence that you have written the Report yourself, for example, early drafts of your Report, annotated copies of references and notes of using the Triple R technique to evaluate the references.


Referencing Style

Submission
Online

Submission Instructions
Submit as per instructions on the Moodle unit website.

Learning Outcomes Assessed
  • Communicate ideas effectively both verbally and in written form using appropriate language.
  • Argue the importance of ethics, codes of behaviour, and societal, privacy and legal issues within the ICT industry.
  • Assess how ICT can be used to improve organisational processes.


Graduate Attributes
  • Knowledge
  • Communication
  • Cognitive, technical and creative skills
  • Research
  • Ethical and Professional Responsibility

4 Portfolio

Assessment Title
Portfolio

Task Description

Students will be required to develop a portfolio of resources. The compilation and submission of the portfolio items are progressive throughout the term. Each portfolio must be submitted as a separate file to the correct location on Moodle website.


Assessment Due Date

Portfolio 1 is due on Friday week 7. Portfolios 2, 3 and 4 are due on Friday week 12.


Return Date to Students

Portfolio 1 marks will be released during the Term after they have been marked and moderated. Marks for Portfolio 2, 3 and 4 will be released at the Certification of Grades.


Weighting
30%

Assessment Criteria

The portfolio is made up of four documents which are developed and submitted in different weeks during the term. The criteria and the available marks are different for each document. For more information, refer to the assessment specifications and marking criteria which can be found on the Moodle unit website.

All assessments must be based on valid sources and must comply with the university's referencing guidelines and academic misconduct procedures. Any assessments that breach these procedures and guidelines could be subjected to academic misconduct charges.

Assessments provide the opportunity for students to demonstrate their knowledge and skills to achieve the required standard. To do this, assessment responses need to be both clear and easy to understand. If not, the University cannot determine that students have demonstrated their knowledge and skills. Assessments will, therefore, be marked accordingly including the potential for 0 marks where relevant.

Students must write the Portfolio items themselves. You may be asked to prove that you have written the Portfolio items. You should keep evidence that you have written the Portfolio items yourself, for example, early drafts of your Portfolio items.


Referencing Style

Submission
Online

Submission Instructions
Submit as per instructions on the Moodle unit website.

Learning Outcomes Assessed
  • Describe the basic principles and importance of effective interpersonal communication, active listening and reading for meaning.
  • Communicate ideas effectively both verbally and in written form using appropriate language.
  • Argue the importance of ethics, codes of behaviour, and societal, privacy and legal issues within the ICT industry.
  • Demonstrate an understanding of common work practices and values operating in the Australian workplace.
  • Assess how ICT can be used to improve organisational processes.
  • Evaluate the application of emerging technologies to communication and collaboration.


Graduate Attributes
  • Knowledge
  • Communication
  • Cognitive, technical and creative skills
  • Self-management
  • Ethical and Professional Responsibility

Academic Integrity Statement

As a CQUniversity student you are expected to act honestly in all aspects of your academic work.

Any assessable work undertaken or submitted for review or assessment must be your own work. Assessable work is any type of work you do to meet the assessment requirements in the unit, including draft work submitted for review and feedback and final work to be assessed.

When you use the ideas, words or data of others in your assessment, you must thoroughly and clearly acknowledge the source of this information by using the correct referencing style for your unit. Using others’ work without proper acknowledgement may be considered a form of intellectual dishonesty.

Participating honestly, respectfully, responsibly, and fairly in your university study ensures the CQUniversity qualification you earn will be valued as a true indication of your individual academic achievement and will continue to receive the respect and recognition it deserves.

As a student, you are responsible for reading and following CQUniversity’s policies, including the Student Academic Integrity Policy and Procedure. This policy sets out CQUniversity’s expectations of you to act with integrity, examples of academic integrity breaches to avoid, the processes used to address alleged breaches of academic integrity, and potential penalties.

What is a breach of academic integrity?

A breach of academic integrity includes but is not limited to plagiarism, self-plagiarism, collusion, cheating, contract cheating, and academic misconduct. The Student Academic Integrity Policy and Procedure defines what these terms mean and gives examples.

Why is academic integrity important?

A breach of academic integrity may result in one or more penalties, including suspension or even expulsion from the University. It can also have negative implications for student visas and future enrolment at CQUniversity or elsewhere. Students who engage in contract cheating also risk being blackmailed by contract cheating services.

Where can I get assistance?

For academic advice and guidance, the Academic Learning Centre (ALC) can support you in becoming confident in completing assessments with integrity and of high standard.

What can you do to act with integrity?