Overview
In an increasingly complex and volatile business environment, efficient business processes are core to an organisation and its business partners in order to accomplish organisational goals. Managing business processes is vital to the designing and managing of organisations. This unit introduces you to the concepts of Business Process Management (BPM) and workflow within organisations. During the term, you are required to apply tools and techniques to assess and recommend organisational processes. In addition, you will evaluate current business processes and propose improvements that align with organisational strategy. This unit provides you with the skills required to develop a report that: defines and models streamlined business processes; recommends improvements and sustainable practices; and identifies potential organisational change issues. Note: If you have completed the unit COIT20235 (Business Process Modelling) then you cannot take this unit.
Details
Pre-requisites or Co-requisites
Pre-requisites: COIT20250 e-Business Systems
Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).
Offerings For Term 1 - 2017
Attendance Requirements
All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).
Recommended Student Time Commitment
Each 6-credit Postgraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.
Class Timetable
Assessment Overview
Assessment Grading
This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University’s Grades and Results Policy for more details of interim results and final grades.
All University policies are available on the CQUniversity Policy site.
You may wish to view these policies:
- Grades and Results Policy
- Assessment Policy and Procedure (Higher Education Coursework)
- Review of Grade Procedure
- Student Academic Integrity Policy and Procedure
- Monitoring Academic Progress (MAP) Policy and Procedure – Domestic Students
- Monitoring Academic Progress (MAP) Policy and Procedure – International Students
- Student Refund and Credit Balance Policy and Procedure
- Student Feedback – Compliments and Complaints Policy and Procedure
- Information and Communications Technology Acceptable Use Policy and Procedure
This list is not an exhaustive list of all University policies. The full list of University policies are available on the CQUniversity Policy site.
Feedback, Recommendations and Responses
Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.
Feedback from Student (Moodle Evaluation)
Students have expressed an overall high satisfaction with the course content and structure.
No specific requests for change.
No action was needed.
Feedback from Student (Moodle Evaluation) and Staff email
Incorporate presentations in the course based on BPM case studies/projects.
This will be researched and incorporated based on a feasibility analysis of best practices.
This is being investigated and will be incorporated by T1, 2018.
Feedback from Students (Moodle Evaluation)
Reduction in the number of blog posts and portfolios
The blog posts and portfolios have already been reduced from a previous total of 10 to 7 (4 ePortfolios and 3 blog posts).
No action was needed.
Feedback from Student (Moodle Evaluation) and Emails
Some students have cited the inability to participate in group assessments (Assessment 3).
Australian Computer Society encourages the development of soft skills that enable students to work as part of teams. However, if a student is unable to participate in a group, the Assessment provides consideration for this and arrangement/s should be discussed with the lecturer by the end of week 3.
A provision for this is incorporated in the assessment. Students can complete the assessment as a group with two to four members. If required because of personal circumstances, it may be possible to do the assessment alone. In order to do the assessment alone, students need to seek the approval of the campus lecturer and/or unit coordinator.
- Define and describe the core concepts of business process management in organisations.
- Model, analyse and design business processes.
- Distinguish between various methods, tools and techniques used for process identification, modelling and redesign.
- Apply appropriate methods and techniques to model and interpret existing 'as-is' against possible 'to-be' process scenarios.
- Identify and evaluate organisational change issues that may arise owing to implementing new business processes and propose solutions.
- Critique real-world organisation/s' business processes through case study analysis.
- Critically evaluate current research literature in business process management.
The Australian Computer Society (ACS) recognises the Skills Framework for the Information Age (SFIA). SFIA is in use in over 100 countries and provides a widely used and consistent definition of ICT skills. SFIA is increasingly being used when developing job descriptions and role profiles. ACS members can use the tool MySFIA to build a skills profile at https://www.acs.org.au/professionalrecognition/mysfia-b2c.html
This unit contributes to the following workplace skills as defined by SFIA (codes included):
- Information Analysis (INAN)
- Business Analysis (BUAN)
- Research (RSCH)
- Business Process Improvement (BPRE)
- Requirements Definition and Management (REQM)
- Business Modelling (BSMO)
- Change Management (CHMG)
- Technical Specialism (TECH)
- Stakeholder Relationship Management (RLMT)
- Business Risk Management (BURM)
Alignment of Assessment Tasks to Learning Outcomes
| Assessment Tasks | Learning Outcomes | ||||||
|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | |
| 1 - Written Assessment - 15% | |||||||
| 2 - Portfolio - 30% | |||||||
| 3 - Written Assessment - 55% | |||||||
Alignment of Graduate Attributes to Learning Outcomes
| Graduate Attributes | Learning Outcomes | ||||||
|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | |
| 1 - Knowledge | |||||||
| 2 - Communication | |||||||
| 3 - Cognitive, technical and creative skills | |||||||
| 4 - Research | |||||||
| 5 - Self-management | |||||||
| 6 - Ethical and Professional Responsibility | |||||||
| 7 - Leadership | |||||||
| 8 - Aboriginal and Torres Strait Islander Cultures | |||||||
Alignment of Assessment Tasks to Graduate Attributes
| Assessment Tasks | Graduate Attributes | |||||||
|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | |
| 1 - Written Assessment - 15% | ||||||||
| 2 - Portfolio - 30% | ||||||||
| 3 - Written Assessment - 55% | ||||||||
Textbooks
Business process change: a business process management guide for managers and process professionals
Edition: 3rd edn (2014)
Authors: Harmon, P
Morgan Kaufmann-Elsevier
Waltham Waltham , MA , USA
Binding: Hardcover
IT Resources
- CQUniversity Student Email
- Internet
- Unit Website (Moodle)
- Microsoft Visio
All submissions for this unit must use the referencing style: Harvard (author-date)
For further information, see the Assessment Tasks.
r.chugh@cqu.edu.au
Module/Topic
Introduction to Business Process Management
Chapter
1
Events and Submissions/Topic
Module/Topic
Business Process Strategy
Chapter
2
Events and Submissions/Topic
Module/Topic
Organisational Processes & Structure
Chapter
3
Events and Submissions/Topic
Module/Topic
Business Process Architecture
Chapter
4
Events and Submissions/Topic
ePortfolio 1: Organisational Processes & Structure (Friday 1pm)
Module/Topic
Business Process Performance Measurement
Chapter
5
Events and Submissions/Topic
Blog 1: Business Process Architecture (Friday 1pm)
Module/Topic
Chapter
Events and Submissions/Topic
Have a good break!
Module/Topic
Business Process Management
Chapter
6 & 7
Events and Submissions/Topic
ePortfolio 2: Business Process Performance Measurement (Friday 1pm)
Module/Topic
Business Process Analysis
Chapter
8
Events and Submissions/Topic
Blog 2: Business Process Management (Friday 1pm)
Module/Topic
Business Process Modelling
Chapter
9
Events and Submissions/Topic
ePortfolio 3: Business Process Analysis (Friday 1pm)
Module/Topic
Business Process Improvement Methodologies - Lean and Six Sigma
Chapter
12 & 13
Events and Submissions/Topic
Blog 3: Business Process Modelling (Friday 1pm)
Module/Topic
Business Process Software Tools & BPM Suites
Chapter
15 & 16
Events and Submissions/Topic
ePortfolio 4: Business Process Improvement Methodologies (Friday 1pm)
Module/Topic
Business Process Risk Evaluation & Change Integration
Chapter
Based on Additional Readings (refer to the Moodle unit site)
Events and Submissions/Topic
Module/Topic
Review - the next step
Chapter
Based on Additional Readings (refer to the Moodle unit site)
Events and Submissions/Topic
Module/Topic
Chapter
Events and Submissions/Topic
Module/Topic
Chapter
Events and Submissions/Topic
Unit Coordinator’s contact details
Dr Ritesh Chugh
Address: 120 Spencer Street, Melbourne VIC 3000.
Email: r.chugh@cqu.edu.au
Phone: +61 3 9616 0535
1 Written Assessment
A blog is a website where entries are made in reverse chronological order. It is perhaps the simplest and one of the most popular ways of producing a website. A blog is similar to an online diary/journal.
In this unit we use Mahara for creating the blogs. Please refer to the Moodle unit website for instructions on how to create a blog/journal and submit your blog posts/entries.
You are required to maintain an online reflective blog/journal and write blog posts/entries for the weekly topics 4, 6 and 8. For each blog post, you will select one of the listed articles from the Additional Readings section of the relevant week on the unit's Moodle site. After reading the article, you will write a reflective blog post describing how this article has helped you to learn the week's topic. Please refer to the unit Moodle site for detailed description of the task.
1pm Friday of the relevant week
Within two weeks of submission.
You can complete your blog posts before the due dates but feedback will not be released until 2 weeks after the due date of each blog post. Due date is 1pm Friday of the relevant week. Marks and feedback on your work will be returned to you via Moodle.
The blog posts will be assessed on your demonstration of insight and ability to compare and contrast ideas being presented. You will need to show an understanding of the paper and reflect upon the learning value. Your post should be correctly referenced and free from typographical, spelling and grammatical errors. Please refer to the Moodle unit website for specific marking criteria for this assessment.
If your work is found to be copied from another source, plagiarism penalties will be applied as per University policy. Therefore, it is in your best interests to do your own work.
- Define and describe the core concepts of business process management in organisations.
- Model, analyse and design business processes.
- Distinguish between various methods, tools and techniques used for process identification, modelling and redesign.
- Apply appropriate methods and techniques to model and interpret existing 'as-is' against possible 'to-be' process scenarios.
- Identify and evaluate organisational change issues that may arise owing to implementing new business processes and propose solutions.
- Critique real-world organisation/s' business processes through case study analysis.
- Critically evaluate current research literature in business process management.
- Knowledge
- Communication
- Cognitive, technical and creative skills
- Research
- Self-management
2 Portfolio
The purpose of this assessment is for you to develop a portfolio of your thinking and work around the discipline of business process management. An e-portfolio is a learning tool that enables students to accumulate evidence of learning achievement. In this unit, Mahara will be used as the learning tool. Please refer to the Moodle unit website for detailed instructions on how to create a Mahara portfolio.
Your portfolio should capture rich ideas, resources and innovative practice around business process management within the frame of the topics identified in the E-portfolio Assessment Details document in Moodle. Please refer to the unit's Moodle site for a detailed description of the task.
1pm Friday of the relevant week
Within two weeks of submission
The e-portfolio will be assessed on the demonstration of knowledge & understanding of the topic as depicted through the choice of relevant items, technical literacy, justification outlining summary and reasoning for choice of items, communication and information literacy skills and use of correct referencing. Please refer to the Moodle unit website for specific marking criteria for this assessment.
If your work is found to be copied from another source, plagiarism penalties will be applied as per University policy. Therefore, it is in your best interests to do your own work.
- Define and describe the core concepts of business process management in organisations.
- Model, analyse and design business processes.
- Distinguish between various methods, tools and techniques used for process identification, modelling and redesign.
- Apply appropriate methods and techniques to model and interpret existing 'as-is' against possible 'to-be' process scenarios.
- Identify and evaluate organisational change issues that may arise owing to implementing new business processes and propose solutions.
- Critique real-world organisation/s' business processes through case study analysis.
- Critically evaluate current research literature in business process management.
- Knowledge
- Communication
- Cognitive, technical and creative skills
- Research
- Self-management
3 Written Assessment
You are required (as a group with up to four members) to write a report based on a given case study. In this report, you are required to evaluate current processes and propose improvements. You need to demonstrate your analytical skills to evaluate the processes and utilise your communication skills to communicate the findings clearly.
Please refer to the Moodle unit website for more details relating to the case study for this term.
Note:
On campus students - Please contact your campus lecturer by Friday week 4, if you have a genuine problem and are unable to participate in a group. In some cases, group formation may not be possible.
Off campus (Distance) students - Please contact the unit coordinator by Friday week 4, if you have a genuine problem and are unable to participate in a group. In some cases, group formation may not be possible.
Week 12 Wednesday (31 May 2017) 1:00 pm AEST
Certification of Grades Day (7 July)
The report will be assessed according to the degree to which you demonstrate your capability in the selection and use of scholarly articles and books, understanding of the content and rational argument with critical evaluation, communication, presentation and referencing skills. Please refer to the Moodle unit website for specific marking criteria for this assessment.
If your work is found to be copied from another source, plagiarism penalties will be applied as per University policy. Therefore, it is in your best interests to do your own work.
- Define and describe the core concepts of business process management in organisations.
- Model, analyse and design business processes.
- Distinguish between various methods, tools and techniques used for process identification, modelling and redesign.
- Apply appropriate methods and techniques to model and interpret existing 'as-is' against possible 'to-be' process scenarios.
- Identify and evaluate organisational change issues that may arise owing to implementing new business processes and propose solutions.
- Critique real-world organisation/s' business processes through case study analysis.
- Critically evaluate current research literature in business process management.
- Knowledge
- Communication
- Cognitive, technical and creative skills
- Research
- Self-management
- Ethical and Professional Responsibility
- Leadership
As a CQUniversity student you are expected to act honestly in all aspects of your academic work.
Any assessable work undertaken or submitted for review or assessment must be your own work. Assessable work is any type of work you do to meet the assessment requirements in the unit, including draft work submitted for review and feedback and final work to be assessed.
When you use the ideas, words or data of others in your assessment, you must thoroughly and clearly acknowledge the source of this information by using the correct referencing style for your unit. Using others’ work without proper acknowledgement may be considered a form of intellectual dishonesty.
Participating honestly, respectfully, responsibly, and fairly in your university study ensures the CQUniversity qualification you earn will be valued as a true indication of your individual academic achievement and will continue to receive the respect and recognition it deserves.
As a student, you are responsible for reading and following CQUniversity’s policies, including the Student Academic Integrity Policy and Procedure. This policy sets out CQUniversity’s expectations of you to act with integrity, examples of academic integrity breaches to avoid, the processes used to address alleged breaches of academic integrity, and potential penalties.
What is a breach of academic integrity?
A breach of academic integrity includes but is not limited to plagiarism, self-plagiarism, collusion, cheating, contract cheating, and academic misconduct. The Student Academic Integrity Policy and Procedure defines what these terms mean and gives examples.
Why is academic integrity important?
A breach of academic integrity may result in one or more penalties, including suspension or even expulsion from the University. It can also have negative implications for student visas and future enrolment at CQUniversity or elsewhere. Students who engage in contract cheating also risk being blackmailed by contract cheating services.
Where can I get assistance?
For academic advice and guidance, the Academic Learning Centre (ALC) can support you in becoming confident in completing assessments with integrity and of high standard.
What can you do to act with integrity?
