Overview
This unit introduces you to the theory and practice of case management in criminal justice and related human service contexts. The aim of case management is to provide a consistent quality service as offenders pass through the complex criminal justice system. Effective case management can reduce incarceration, re offending (recidivism), manage integration of offenders and those with mental illness back into society with meaningful employment, reunite and support families and prevent substance abuse. Case management can involve dealing with parole conditions and monitoring and engagement with court-ordered diversion programs. You will consider client intake and assessment, identification and troubleshooting issues, creating a management plan, dealing with difficult or uncooperative clients, providing support whilst maintaining a safe working environment and monitoring systems.
Details
Pre-requisites or Co-requisites
There are no requisites for this unit.
Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).
Offerings For Term 1 - 2021
Attendance Requirements
All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).
Recommended Student Time Commitment
Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.
Class Timetable
Assessment Overview
Assessment Grading
This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University’s Grades and Results Policy for more details of interim results and final grades.
All University policies are available on the CQUniversity Policy site.
You may wish to view these policies:
- Grades and Results Policy
- Assessment Policy and Procedure (Higher Education Coursework)
- Review of Grade Procedure
- Student Academic Integrity Policy and Procedure
- Monitoring Academic Progress (MAP) Policy and Procedure – Domestic Students
- Monitoring Academic Progress (MAP) Policy and Procedure – International Students
- Student Refund and Credit Balance Policy and Procedure
- Student Feedback – Compliments and Complaints Policy and Procedure
- Information and Communications Technology Acceptable Use Policy and Procedure
This list is not an exhaustive list of all University policies. The full list of University policies are available on the CQUniversity Policy site.
Feedback, Recommendations and Responses
Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.
Feedback from Students' reflection assessment and feedback from students
Students enjoyed the opportunity to hone their interview skills through the use of a branching scenario. 'I found I had to change my interview style that I had picked up from my current employment'
This is a useful assessment which will be increased/upgrading with assistance from stakeholders
Feedback from Via email and Moodle sites
Students enjoyed knowing the assessments were real life examples of scenarios applied by stakeholders in their training 'Thank you also for a great semester'
Being able to use real world examples the students were able to gain some 'real world' experience on how difficult it can be to engage with clients.
- Discuss the theoretical and practical applications of case management
- Plan case management strategies for different types of client
- Identify and outline strategies to deal with ethical, safety, privacy and confidentiality issues in case management
- Identify, access and integrate various resources and networks to support case management plans.
Alignment of Assessment Tasks to Learning Outcomes
| Assessment Tasks | Learning Outcomes | |||
|---|---|---|---|---|
| 1 | 2 | 3 | 4 | |
| 1 - Written Assessment - 30% | ||||
| 2 - Written Assessment - 40% | ||||
| 3 - Online Test - 30% | ||||
Alignment of Graduate Attributes to Learning Outcomes
| Graduate Attributes | Learning Outcomes | |||
|---|---|---|---|---|
| 1 | 2 | 3 | 4 | |
| 1 - Communication | ||||
| 2 - Problem Solving | ||||
| 3 - Critical Thinking | ||||
| 4 - Information Literacy | ||||
| 5 - Team Work | ||||
| 6 - Information Technology Competence | ||||
| 7 - Cross Cultural Competence | ||||
| 8 - Ethical practice | ||||
| 9 - Social Innovation | ||||
| 10 - Aboriginal and Torres Strait Islander Cultures | ||||
Alignment of Assessment Tasks to Graduate Attributes
| Assessment Tasks | Graduate Attributes | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | |
| 1 - Written Assessment - 30% | ||||||||||
| 2 - Written Assessment - 40% | ||||||||||
| 3 - Online Test - 30% | ||||||||||
Textbooks
Indigenous People, Crime and Punishment
(2013)
Authors: Thalia Anthony
Routledge
Oxon OX14 4RN Oxon OX14 4RN , United Kingdom
ISBN: 978-0-203640296
Binding: eBook
Rethinking What Works with Offenders Probation, Social Context and Desistance from Crime
(2012)
Authors: Stephen Farrell
Routledge
Oxon OX14 4RN Oxon OX14 4RN , United Kingdom
ISBN: ISBN 13: 978-1-84392-102-8 (paperback)
Binding: Other
Therapeutic Correctional Relationships Theory, research and practice
(2016)
Authors: Sarah Lewis
Routledge
Oxon OX14 4RN Oxon OX14 4RN , United Kingdom
ISBN: 978-1-315-70885-0 (ebk)
Binding: eBook
Working with Involuntary Clients A Guide to Practice
Edition: 3rd (2015)
Authors: Chris Trotter
Routledge
Oxon, OX14 4RN Oxon, OX14 4RN , United Kingdom
ISBN: ISBN 978-1-315-88058-7 (e-book)
Binding: eBook
Additional Textbook Information
These are supplementary/ recommended text only. Can be accessed as e book or paperback
IT Resources
- CQUniversity Student Email
- Internet
- Unit Website (Moodle)
All submissions for this unit must use the referencing style: American Psychological Association 7th Edition (APA 7th edition)
For further information, see the Assessment Tasks.
k.e.buchanan@cqu.edu.au
Module/Topic
Introduction
Chapter
Alford C Fred (2000) What would it matter if everything Foucault said about prison were wrong? Discipline and Punish after twenty years, Theory and Society V29 pp 125-146, Kluwer Academic Publishers, Netherlands.
Tadros V., (1998) Between Governance and Discipline: The Law and Michel Foucault,Oxford Journal of Legal Studies, V 18:1, pp 75-103
Events and Submissions/Topic
Annotated Bibliography Assessment :
Opens Friday 12th March 9am
Module/Topic
Case management
Chapter
Kras KR,Dmello JR, Meyer KS, Butterfield AE,Rudes DS(2018) Attitudes Toward Punishment, Organizational Commitment, and Cynicism: A Multilevel Analysis of Staff Responses in a Juvenile Justice Agency, Criminal Justice and Behaviour, Sage Publications.
Schaefer L,Williams G C (2018) The Impact of Probation and Parole Officers’ Attitudes about Offenders on Professional Practices, Journal Corrections Policy Practice and Research, Taylor and Francis Online.
Viljoen J L,Shaffer C S,Muir N M,Cochrane D M, Brodersen E M(2018) Improving Case Plans and Interventions for Adolescents on Probation: The Implementation of the SAVRY and a Structured Case Planning Form, Criminal Justice and Behaviour V46:1,Sage Publications
Events and Submissions/Topic
On line quiz 1;
Opens-Monday 15th March 9am (Qld time)
Interview Part A :
Opens Monday 15th March 9am
Friday 19th March last day to add units
Module/Topic
Principles of Risk Assessment and Treatment
Chapter
Shlonsky A., Wagner D.(2005) The next step: Integrating actuarial risk assessment and clinical judgment into an evidence-based practice framework in CPS case management, Children and Youth Services Review,V27, pp 409-427,Elsevier,Amsterdam, Netherlands.
Viljoen JL,Shaffer CS,Muir NM,Cochrane DM, Brodersen EM(2018) Improving Case Plans and Interventions for Adolescents on Probation: The Implementation of the SAVRY and a Structured Case Planning Form, Criminal Justice and Behaviour V46:1,Sage Publications.
Events and Submissions/Topic
On line quiz 1:
Closes Monday 23/3 9am
Module/Topic
Interventions and Alternatives
Chapter
Moore D(2006) 'Translating justice and therapy: The drug treatment court networks' British Journal of Criminology, Vol47:1 pp42-60
Viljoen J L., Schaefer C S., Muir N M.,Cochrane D M., Brodersen EM.,(2018) Improving Case Plans and Interventions for Adolescents on Probation: The Implementation of the SAVRY and a Structured Case Planning Form, Criminal Justice and Behaviour Vol46:1, Sage Publications, Sydney
Events and Submissions/Topic
Interview Part A Submission:
Monday 29th March 9am
Census Date:30th March 2021
Module/Topic
Education and Crime
Chapter
Cherney A., Fitzgerald R.,(2106) Efforts by Offenders to Manage and Overcome Stigma: The Case of Employment, Current issues in Criminal Justice, Vol17,Sage Publications, Sydney.
Lochner L., Moretti E.,(2001)The Effect of Education on Crime: Evidence from Prison Inmates, Arrests and Self-Reports, National Bureau of Economic Research Working Paper 8605, Massachusetts
Events and Submissions/Topic
Annotated Bibliography
Submission Monday 5th April 9am
Annotated Bibliography Due: Week 5 Monday (5 Apr 2021) 9:00 am AEST
Module/Topic
Chapter
Events and Submissions/Topic
Module/Topic
Cognitive and Criminal Behaviour
Chapter
Draine J., Solomon P(1994) Jail Recidivism and the Intensity of case Management Services among Homeless Persons with Mental Illness Leaving Jail, Sage Journals
Manjunath A, Gillham R, Samele C, Taylor PJ(2018) Serving a community sentence with a mental health treatment requirement: Offenders' perspectives, Criminal Behaviour and Mental Health,V28:6,pp 492-502, Wiley On line Library.
Events and Submissions/Topic
On Line quiz 2:
Opens Monday 19th April 9am
Module/Topic
Substance Abuse and Crime
Chapter
Gibbs B R,Lytle R, Wakefield W(2018) Outcome Effects on Recidivism Among Drug Court Participants, Criminal Justice and Behaviour V46:1, Sage Publications
Events and Submissions/Topic
Online quiz 2
Closes Monday 26th April 9am
Interview Part B:
Opens Monday 26th April 9am
Module/Topic
Aggression Violence and Anger
Chapter
Events and Submissions/Topic
Module/Topic
Criminalising Indigenous People
Chapter
Cunneen, C. (2011)Postcolonial Perspectives for Criminology‘ in M Bosworth and C Hoyle (eds) What is Criminology Oxford University Press,Oxford. Chapter 17. UNSW Law Research Paper No. 2011-6
Hogg R(2001) Penality and Modes of Regulating Indigenous Peoples in Australia, Punishment and Society ,V3:3, pp 355-379, Sage Publications, London.
Events and Submissions/Topic
Module/Topic
Probation Parole and In Between
Chapter
Bunting AM, Staton M, Winston E,PangburnK(2018) Beyond the Employment Dichotomy: An Examination of Recidivism and Days Remaining in the Community by Post-Release Employment Status, International Journal of Offender Therapy and Comparative Criminology, Sage Publications
McNeil F(2018) Rehabilitation, Corrections and Society, Advancing Corrections Journal, ed 5, Distinguished Scholar Lecture, “Rehabilitation, Corrections and Society”: The 2017 ICPA
Meurer K.,Woessner G (2018) Does electronic monitoring as a means of release preparation reduce subsequent recidivism? A randomized controlled trial in Germany, European Journal of Criminology,Sage Publications
Strnadovd, I, Cumming TM,O’Neill S C(2017)Young People Transitioning from Juvenile Justice to the Community: Transition Planning to Interagency Collaboration, Current Issues in Criminal Justice, V29:1 pp19-39, HeinOnline
Wong, J S.,Bouchard J,Gushue K.Lee C,.(2018) Halfway Out: An Examination of the Effects of Halfway Houses on Criminal Recidivism, International Journal of Offender Therapy and Comparative Criminology, Sage
Events and Submissions/Topic
Module/Topic
Evaluation Ethics Accountability and Policy Decision
Chapter
Josi D A, Sechrest D K (1999) A pragmatic approach to parole aftercare: Evaluation of a community reintegration program for high-risk youthful offenders, Justice Quarterly V16: 1 pp51-80, Taylor and Francis Online
Marsh D McConnell A (2010) Towards a Framework for establishing Policy Success, Public Administration V88:2 ,pp 564-583, Online Wiley Publications
McConnell A,(2015)What is policy failure? A primer to help navigate the maze, Public Policy and Administration V 30:3-4,pp221-242, Sage Publications, London.
Events and Submissions/Topic
On line quiz 3
Opens Monday 24th May 9am
Interview Part B :
Submission Monday 24th May 9am
Module/Topic
Professionalism Workplace Safety and Self Care
Chapter
Events and Submissions/Topic
Online quiz 3:
Closes Monday 31st May 9am
Interview Part C:
Submission Monday 31st May 9am
Interview and Case Report Due: Week 12 Monday (31 May 2021) 9:00 am AEST
On Line Quizzes Due: Week 12 Monday (31 May 2021) 9:00 am AEST
Module/Topic
Chapter
Events and Submissions/Topic
Module/Topic
Chapter
Events and Submissions/Topic
1 Written Assessment
The aim of case management is to provide a consistent quality service as offender’s pass through the complex criminal justice system. Effective case management can reduce incarceration, re offending (recidivism), manage integration of offenders and those with mental illness back into society with meaningful employment, reunite and support families and prevent substance abuse. Case management can involve dealing with parole conditions and monitoring and engagement with court-ordered diversion programs.
This is a research based assessment ie you cannot use any articles which have provided to you .
Students are required to locate and evaluate 10 peer reviewed journal articles about the role case management plays in the criminal justice system.
An annotated bibliography is a list of citations to books, articles, and documents. Each citation is followed by a brief (usually about 150 words) descriptive and evaluative paragraph, the annotation. The purpose of the annotation is to inform the reader of the relevance, accuracy, and quality of the sources cited .All of the sources have to be connected or related to each other, usually around the topic or question you are answering or researching.
Word count for this assessment is 1500 words-
Referencing is to be strictly APA 7.
-
Reference list is to be commenced on a new page which is headed ‘References’.
-
Only include authoritative references that have an author (i.e., dictionary websites are not acceptable).Avoid non-authoritative sources such as dictionaries and Wikipedia.
- Lecture notes are not to be used as part of the reference list.
-
Each page is to be numbered,12pt font size, font is to be either Arial or New Times Roman,
-
Line spacing is to be double, margins are to be 2.54 cm (‘normal’ setting in Microsoft Word)
-
Additional information including exemplars will be made available on the MOODLE site for this unit.
Late penalties will be applied for late submission of this assessment item
Week 5 Monday (5 Apr 2021) 9:00 am AEST
Week 7 Monday (26 Apr 2021)
- Research Skills
- Location of appropriate research materials
- Critical thinking skills
- Application of research to issue/practice
- Discuss the theoretical and practical applications of case management
- Identify and outline strategies to deal with ethical, safety, privacy and confidentiality issues in case management
- Problem Solving
- Information Literacy
- Cross Cultural Competence
- Ethical practice
2 Written Assessment
The client interviewing process is an important skill for all case managers. As many of the clients you will encounter will be not voluntary participants this raises the question of how client managers deal with those clients - is there a common ground where client and Case Manager can meet ?
Sometimes, no matter how hard you try, you are not the right person so it is important a case manager recognizes and accepts the ‘fit’ with a client may not exist and it may be time to hand the client over to another case manager. Additionally, it is important for case managers to recognize what is in the best interest of the client and refer the client to various specialised people, groups or organisation. Following an interview it is vital to provide and maintain a report of the events/ issues discussed/raised during the interview.
This assessment has been designed with stakeholders in mind and is aimed at equipping students with the necessary skills to be 'job ready'.
Scenarios and report templates have been provided by stakeholders to provide an authentic experience.
This assessment item consists of 3 parts. ******All three parts must be submitted for this assessment to be considered as submitted****.
Part A
Students will access a video of an interview or an interview simulation. After watching/engaging with the video/simulation, you are then tasked with writing a 200 words reflection on what you have learnt from this interaction and what might you change.
Reflections can include but not limited to
- Were you prepared for the unexpected?
- Did you consider any possible safety issues for your own or your client ?
Word count for this task in 200 words.
Part B
Students will participate with an another student in a simulated interview, acting as either a client or case manager. These roles will be allocated randomly and made available to students 4 weeks prior to the due submission date. The session is to be recorded and links to be submitted to the participants' portfolio.
Scenarios have been provided by various stakeholders and will be allocated randomly.
After completing the interview process, you will then complete a report (template to be provided) .
Word count for this task is 1500 words
Part C
Once the interview and report have been completed take time to reflect on the actual interview process.
Reflect on but not limited to
- What you could have done better
- Would you have done something differently?
- Is there something you would no longer do or ask your client.
Reflect also on what you can take into your professional practice
- Would you take time to know your individual client?
- Send your client to a specialist for specific issues/problems?
- Be aware of your limitations
Word count for this task is 500 words
Week 12 Monday (31 May 2021) 9:00 am AEST
All three parts must be submitted on their specified due date.
- Interview skills
- Reflective practice
- Ability to write a report for an organisation
- Application of theories and practices discussed in this unit
No submission method provided.
- Plan case management strategies for different types of client
- Identify, access and integrate various resources and networks to support case management plans.
- Communication
- Information Technology Competence
- Cross Cultural Competence
- Social Innovation
3 Online Test
This assessment item will consist of three on line tests aimed at assessing students understanding of the weekly content.
This assessment item consists of three online quizzes all are weighted equally 30% in total.
The online tests may comprise of true/false, multiple choice or short answer questions.
Material for the tests will be drawn from the weekly lectures, tutorials, readings and unit directed internet resources (including the ones presented in the lectures and tutorials).
Week 12 Monday (31 May 2021) 9:00 am AEST
- Understanding of unit materials
- Internet literacy skills
- Critical thinking skills
- Application of concepts/theory to practice
- Discuss the theoretical and practical applications of case management
- Identify and outline strategies to deal with ethical, safety, privacy and confidentiality issues in case management
- Identify, access and integrate various resources and networks to support case management plans.
- Problem Solving
- Information Literacy
- Information Technology Competence
- Cross Cultural Competence
- Ethical practice
- Social Innovation
As a CQUniversity student you are expected to act honestly in all aspects of your academic work.
Any assessable work undertaken or submitted for review or assessment must be your own work. Assessable work is any type of work you do to meet the assessment requirements in the unit, including draft work submitted for review and feedback and final work to be assessed.
When you use the ideas, words or data of others in your assessment, you must thoroughly and clearly acknowledge the source of this information by using the correct referencing style for your unit. Using others’ work without proper acknowledgement may be considered a form of intellectual dishonesty.
Participating honestly, respectfully, responsibly, and fairly in your university study ensures the CQUniversity qualification you earn will be valued as a true indication of your individual academic achievement and will continue to receive the respect and recognition it deserves.
As a student, you are responsible for reading and following CQUniversity’s policies, including the Student Academic Integrity Policy and Procedure. This policy sets out CQUniversity’s expectations of you to act with integrity, examples of academic integrity breaches to avoid, the processes used to address alleged breaches of academic integrity, and potential penalties.
What is a breach of academic integrity?
A breach of academic integrity includes but is not limited to plagiarism, self-plagiarism, collusion, cheating, contract cheating, and academic misconduct. The Student Academic Integrity Policy and Procedure defines what these terms mean and gives examples.
Why is academic integrity important?
A breach of academic integrity may result in one or more penalties, including suspension or even expulsion from the University. It can also have negative implications for student visas and future enrolment at CQUniversity or elsewhere. Students who engage in contract cheating also risk being blackmailed by contract cheating services.
Where can I get assistance?
For academic advice and guidance, the Academic Learning Centre (ALC) can support you in becoming confident in completing assessments with integrity and of high standard.
What can you do to act with integrity?
