This unit introduces you to the theory and practice of case management in criminal justice and related human service contexts. The aim of case management is to provide a consistent quality service as offenders pass through the complex criminal justice system. Effective case management can reduce incarceration, reoffending (recidivism), manage integration of offenders and those with mental illness back into society with meaningful employment, reunite and support families and prevent substance abuse. Case management can involve dealing with parole conditions and monitoring and engagement with court-ordered diversion programs. You will consider client intake and assessment, identification and troubleshooting issues, creating a management plan, dealing with difficult or uncooperative clients, providing support whilst maintaining a safe working environment and monitoring systems.

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Feedback from Survey

Students appreciated the lived experienced perspective from the UC

Continue to maintain the lived experience aspect of the unit assuming appropriate staff are available.

Feedback from Survey

At times, the assessment instructions could be clearer

Revise the assessment guidelines and provide extra time in the workshops to enhance student understanding of the assessment instructions.

Feedback from Student communication

UC's perspectives were clear and useful and provided real world context

Teaching staff will maintain an open communication style and foreground the impact of the criminal justice system on individuals.