Overview
One of the most challenging tasks confronted by university graduates working in human resources is the management of conflict and effective practice of negotiation. Accordingly, as a graduate, you will required some fundamental skills from the very start of your career. These include the ability to apply basic psychological principles when dealing with people, the ability to prepare and conduct effective negotiations, and the ability find productive solutions in conflict situations. This unit is designed to provide you with the opportunity to build upon theory from earlier units, and to acquire conflict resolution skills that will be applicable in the workplace.
Details
Pre-requisites or Co-requisites
Pre-requisite: HRMT11011 In addition, a sound knowledge base demonstrated by 72 credit points (undergraduate units)
Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).
Offerings For Term 3 - 2018
Attendance Requirements
All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).
Recommended Student Time Commitment
Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.
Class Timetable
Assessment Overview
Assessment Grading
This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University’s Grades and Results Policy for more details of interim results and final grades.
All University policies are available on the CQUniversity Policy site.
You may wish to view these policies:
- Grades and Results Policy
- Assessment Policy and Procedure (Higher Education Coursework)
- Review of Grade Procedure
- Student Academic Integrity Policy and Procedure
- Monitoring Academic Progress (MAP) Policy and Procedure – Domestic Students
- Monitoring Academic Progress (MAP) Policy and Procedure – International Students
- Student Refund and Credit Balance Policy and Procedure
- Student Feedback – Compliments and Complaints Policy and Procedure
- Information and Communications Technology Acceptable Use Policy and Procedure
This list is not an exhaustive list of all University policies. The full list of University policies are available on the CQUniversity Policy site.
Feedback, Recommendations and Responses
Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.
Feedback from Student evaluations
Would have been good to material for final assessment earlier so i could manage my workloads.
Assessment 3 resources were not available at the beginning of term, mainly on account of the unit being delivered for the first time. Assessment materials will be available well in advance to ensure that students are able to manage their workload effectively.
Feedback from Student evaluations
The first two assessment pieces were the first time I had ever done something like that so I think some more information about how to approach them, how to set it out would have been great.
Further clarity will be provided on all assessment items, including written guidelines documents, and short videos that clarify expectations.
Feedback from Student evaluations
I really enjoyed this subject, the assessment was different in a good way. All three assignments had an element of reflection which I think was really good, I don't think I do enough of that during my studies. The lecturer we had was great and made the negotiation activity less stressful. I had a chance to chat with him beforehand and he gave really good advice and put my nerves to ease.
Assessment tasks will retain the reflective component. The support provided for students regarding their participation in the negotiation will also be maintained.
Feedback from Discussion forums
Minimal student engagement with discussion forums.
Additional efforts will be made to make the discussion forums engaging for students.
- Analyse the theory underpinning effective communication in an organisational environment
- Apply basic psychological principles of communication to workplace situations such as interviews, consultations, negotiations, and meetings
- Analyse the theory underpinning successful negotiation
- Use effective techniques to plan, prepare, and conduct negotiations
- Analyse the theory underpinning conflict resolution in the workplace
- Apply basic conflict resolution techniques and principles in practical scenarios
Alignment of Assessment Tasks to Learning Outcomes
| Assessment Tasks | Learning Outcomes | |||||
|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | |
| 1 - Practical Assessment - 25% | ||||||
| 2 - Reflective Practice Assignment - 35% | ||||||
| 3 - Report - 40% | ||||||
Alignment of Graduate Attributes to Learning Outcomes
| Graduate Attributes | Learning Outcomes | |||||
|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | |
| 1 - Communication | ||||||
| 2 - Problem Solving | ||||||
| 3 - Critical Thinking | ||||||
| 4 - Information Literacy | ||||||
| 5 - Team Work | ||||||
| 6 - Information Technology Competence | ||||||
| 7 - Cross Cultural Competence | ||||||
| 8 - Ethical practice | ||||||
| 9 - Social Innovation | ||||||
| 10 - Aboriginal and Torres Strait Islander Cultures | ||||||
Alignment of Assessment Tasks to Graduate Attributes
| Assessment Tasks | Graduate Attributes | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | |
| 1 - Practical Assessment - 25% | ||||||||||
| 2 - Reflective Practice Assignment - 35% | ||||||||||
| 3 - Report - 40% | ||||||||||
Textbooks
There are no required textbooks.
IT Resources
- CQUniversity Student Email
- Internet
- Unit Website (Moodle)
- Modern computer/laptop with sufficient hard drive & memory size, plus adequate Internet access and connection reliability to facilitate significant uploads/downloads/video streaming and sustained lengthy connections (e.g., for lecture downloads, real time oral presentations (using Zoom), Zoom tutorial sessions), with microphone and speakers (built-in or external) OR microphone+speaker headset (cheap '$20' set is suitable).
All submissions for this unit must use the referencing style: American Psychological Association 6th Edition (APA 6th edition)
For further information, see the Assessment Tasks.
g.chapman@cqu.edu.au
Module/Topic
Introduction to Conflict Communication
Chapter
See the Moodle site for details on weekly readings and resources.
Events and Submissions/Topic
Module/Topic
Principles of Persuasion
Chapter
See the Moodle site for details on weekly readings and resources.
Events and Submissions/Topic
Module/Topic
Personal Differences
Chapter
See the Moodle site for details on weekly readings and resources.
Events and Submissions/Topic
Module/Topic
Listening and Questioning Techniques
Chapter
See the Moodle site for details on weekly readings and resources.
Events and Submissions/Topic
Module/Topic
Chapter
Events and Submissions/Topic
Module/Topic
Introduction to Negotiation
Chapter
See the Moodle site for details on weekly readings and resources.
Events and Submissions/Topic
Module/Topic
Negotiation Styles
Chapter
See the Moodle site for details on weekly readings and resources.
Events and Submissions/Topic
Module/Topic
Chapter
Events and Submissions/Topic
Module/Topic
Mediation and Conciliation
Chapter
See the Moodle site for details on weekly readings and resources.
Events and Submissions/Topic
Module/Topic
Alternative Negotiation Strategies and Techniques
Chapter
See the Moodle site for details on weekly readings and resources.
Events and Submissions/Topic
Module/Topic
Introduction to Managing Conflict
Chapter
See the Moodle site for details on weekly readings and resources.
Events and Submissions/Topic
Module/Topic
The Shape and Causes of Conflict
Chapter
See the Moodle site for details on weekly readings and resources.
Events and Submissions/Topic
Module/Topic
Responses to Conflict
Chapter
See the Moodle site for details on weekly readings and resources.
Events and Submissions/Topic
Module/Topic
Best Practice Conflict Management
Chapter
See the Moodle site for details on weekly readings and resources.
Events and Submissions/Topic
Module/Topic
Chapter
Events and Submissions/Topic
1 Practical Assessment
You will complete four self-assessment tools across weeks 1-4. Based on the results of these tools, you will create a single page document that outlines 'how to get the best out of me as an employee'. There is no prescribed layout or design of this document, but it needs to give a clear indication of individual strengths and weaknesses, as well as suggested management strategies that will enable you to perform effectively in an organisational environment. You do not need to have in-text citations in this document, but you can include them if you choose to.
Following this single page document, you will need to provide a 1000 word justification that provides a theoretical justification for the information shown in your single page document. This justification should provide further information about the self-assessment tools, and review the literature supporting these tools.
This assignment will be worth 25% of your overall assessment. See Moodle for more information regarding this assessment task.
Week 4 Friday (30 Nov 2018) 11:45 pm AEST
Week 6 Friday (21 Dec 2018)
As per University policy, assessment tasks will be returned to students within two University scheduled weeks.
As the assignment is worth 25% of your assessment, it will be marked out of 25.
A full marking rubric will be available on the Moodle site. The following criteria will be the basis of this rubric:
Single Page Document
* Clear identification of strengths and weaknesses based on Self-Assessment results - 20% (5 marks)
* Provision of realistic and practical management strategies - 20% (5 marks)
* Effective layout and design of document - 10% (2.5 marks)
Justification
* Demonstrated understanding of key theories and concepts - 20% (5 marks)
* Demonstrated ability to apply research and analysis skills - 20% (5 marks)
* Effective use of APA style referencing, including a minimum number of sources - 5% (1.25 marks)
* Clarity of written communication - 5% (1.25 marks)
- Analyse the theory underpinning effective communication in an organisational environment
- Apply basic psychological principles of communication to workplace situations such as interviews, consultations, negotiations, and meetings
- Communication
- Problem Solving
- Critical Thinking
- Information Literacy
- Cross Cultural Competence
- Ethical practice
2 Reflective Practice Assignment
You will participate in an online negotiation activity with another student enrolled in this unit. Details of this activity will be provided on the Moodle site.
Following completion of the negotiation activity, you will be required to prepare a reflective essay that demonstrates critical analysis of negotiation theory and practice. Your essay should describe the process that occurred during your participation in the activity, highlighting specific instances where you are able to apply relevant theory and concepts. Regardless of whether you reach an agreement or not, you should still be able to apply relevant concepts to demonstrate how certain actions taken by either party may have had positive or negative effects on the negotiation. Following this analysis, your essay should include a reflection on what you have learnt about your personal negotiation skills from participating in this activity, and highlight some key areas that you could improve.
Further information about this task is available on the Moodle site.
Week 8 Friday (11 Jan 2019) 11:45 pm AEST
Students will be required to participate in a negotiation exercise via Zoom prior to submitting this task. Details for this negotiation exercise are available on the Moodle site.
Week 10 Friday (25 Jan 2019)
As per University policy, assessment tasks will be returned to students within two University scheduled weeks.
As the assignment is worth 35% of your assessment, it will be marked out of 35.
A full marking rubric will be available on the Moodle site. The following criteria will be the basis of this rubric:
Reflective Essay
* Demonstrated understanding of key theories and concepts - 20% (7 marks)
* Demonstrated ability to apply research and analysis skills - 20% (7 marks)
* Demonstrated understanding of the negotiation process - 20% (7 marks)
* Demonstrated ability to reflect on personal negotiation skills and identify areas for improvement - 20% (7 marks)
* Effective use of APA style referencing, including a minimum number of sources - 10% (3.5 marks)
* Clarity of written communication - 10% (3.5 marks)
- Analyse the theory underpinning successful negotiation
- Use effective techniques to plan, prepare, and conduct negotiations
- Communication
- Problem Solving
- Critical Thinking
- Information Literacy
- Team Work
- Cross Cultural Competence
- Ethical practice
3 Report
You will be required to review documents and videos that depict a conflict situation. After analysing this case information, you will be required to prepare a 2000 word report that demonstrates your understanding of the situation described in the case (with reference to relevant theory and concepts where appropriate), and provide practical recommendations that would help to improve the situation. Your recommendations need to be justified with appropriate sources.
The report should follow a conventional report structure, and be prepared as if it were going to be presented to the organisation.
Further information about this task is available on the Moodle site.
Week 12 Friday (8 Feb 2019) 11:45 pm AEST
As per university policy, the marks and feedback for this task will not be available until the official release of grades date for T3 2018.
As the assignment is worth 40% of your assessment, it will be marked out of 40.
A full marking rubric will be available on the Moodle site. The following criteria will be the basis of this rubric:
Case Analysis Report
* Description of the case, including key events and individuals - 20% (8 marks)
* Discussion and analysis of the situation, making reference to relevant concepts and theory - 25% (10 marks)
* Identification and justification of proposed conflict management strategies - 20% (8 marks)
* Clear methods of implementation for the suggested conflict management strategies - 15% (6 marks)
* Effective use of APA style referencing, including a minimum number of sources - 10% (4 marks)
* Clarity of written communication - 10% (4 marks)
- Analyse the theory underpinning conflict resolution in the workplace
- Apply basic conflict resolution techniques and principles in practical scenarios
- Communication
- Problem Solving
- Critical Thinking
- Information Literacy
- Cross Cultural Competence
- Ethical practice
As a CQUniversity student you are expected to act honestly in all aspects of your academic work.
Any assessable work undertaken or submitted for review or assessment must be your own work. Assessable work is any type of work you do to meet the assessment requirements in the unit, including draft work submitted for review and feedback and final work to be assessed.
When you use the ideas, words or data of others in your assessment, you must thoroughly and clearly acknowledge the source of this information by using the correct referencing style for your unit. Using others’ work without proper acknowledgement may be considered a form of intellectual dishonesty.
Participating honestly, respectfully, responsibly, and fairly in your university study ensures the CQUniversity qualification you earn will be valued as a true indication of your individual academic achievement and will continue to receive the respect and recognition it deserves.
As a student, you are responsible for reading and following CQUniversity’s policies, including the Student Academic Integrity Policy and Procedure. This policy sets out CQUniversity’s expectations of you to act with integrity, examples of academic integrity breaches to avoid, the processes used to address alleged breaches of academic integrity, and potential penalties.
What is a breach of academic integrity?
A breach of academic integrity includes but is not limited to plagiarism, self-plagiarism, collusion, cheating, contract cheating, and academic misconduct. The Student Academic Integrity Policy and Procedure defines what these terms mean and gives examples.
Why is academic integrity important?
A breach of academic integrity may result in one or more penalties, including suspension or even expulsion from the University. It can also have negative implications for student visas and future enrolment at CQUniversity or elsewhere. Students who engage in contract cheating also risk being blackmailed by contract cheating services.
Where can I get assistance?
For academic advice and guidance, the Academic Learning Centre (ALC) can support you in becoming confident in completing assessments with integrity and of high standard.
What can you do to act with integrity?
