CQUniversity Unit Profile
HRMT19023 Term 3 - 2020
Conflict and Negotiation
All details in this unit profile for HRMT19023 have been officially approved by CQUniversity and represent a learning partnership between the University and you (our student).
The information will not be changed unless absolutely necessary and any change will be clearly indicated by an approved correction included in the profile.
General Information

Overview

One of the most challenging tasks confronted by university graduates working in human resources is the management of conflict and effective practice of negotiation. Accordingly, as a graduate, you will required some fundamental skills from the very start of your career. These include the ability to apply basic psychological principles when dealing with people, the ability to prepare and conduct effective negotiations, and the ability find productive solutions in conflict situations. This unit is designed to provide you with the opportunity to build upon theory from earlier units, and to acquire conflict resolution skills that will be applicable in the workplace.

Details

Career Level: Undergraduate
Unit Level: Level 3
Credit Points: 6
Student Contribution Band: 10
Fraction of Full-Time Student Load: 0.125

Pre-requisites or Co-requisites

Pre-requisite: HRMT11011 In addition, a sound knowledge base demonstrated by 72 credit points (undergraduate units)

Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).

Offerings For Term 3 - 2020

Online

Attendance Requirements

All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Class and Assessment Overview

Recommended Student Time Commitment

Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Class Timetable

Bundaberg, Cairns, Emerald, Gladstone, Mackay, Rockhampton, Townsville
Adelaide, Brisbane, Melbourne, Perth, Sydney

Assessment Overview

1. Practical Assessment
Weighting: 25%
2. Reflective Practice Assignment
Weighting: 35%
3. Report
Weighting: 40%

Assessment Grading

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University’s Grades and Results Policy for more details of interim results and final grades.

Previous Student Feedback

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Feedback from Student feedback

Feedback

Opportunities to interact with the unit coordinator online were useful.

Recommendation

Regular 'drop-in' sessions will be used to ensure students always have an opportunity to interact with the uni coordinator.

Feedback from Student feedback and personal reflection

Feedback

The online negotiation simulation again received very positive responses from students, and was an effective way to develop practical skills

Recommendation

Maintain the online negotiation simulation activity.

Unit Learning Outcomes
On successful completion of this unit, you will be able to:
  1. Analyse the theory underpinning effective communication in an organisational environment
  2. Apply basic psychological principles of communication to workplace situations such as interviews, consultations, negotiations, and meetings
  3. Analyse the theory underpinning successful negotiation
  4. Use effective techniques to plan, prepare, and conduct negotiations
  5. Analyse the theory underpinning conflict resolution in the workplace
  6. Apply basic conflict resolution techniques and principles in practical scenarios
Alignment of Learning Outcomes, Assessment and Graduate Attributes
N/A Level
Introductory Level
Intermediate Level
Graduate Level
Professional Level
Advanced Level

Alignment of Assessment Tasks to Learning Outcomes

Assessment Tasks Learning Outcomes
1 2 3 4 5 6
1 - Practical Assessment - 25%
2 - Reflective Practice Assignment - 35%
3 - Report - 40%

Alignment of Graduate Attributes to Learning Outcomes

Graduate Attributes Learning Outcomes
1 2 3 4 5 6
1 - Communication
2 - Problem Solving
3 - Critical Thinking
4 - Information Literacy
5 - Team Work
6 - Information Technology Competence
7 - Cross Cultural Competence
8 - Ethical practice
9 - Social Innovation

Alignment of Assessment Tasks to Graduate Attributes

Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7 8 9
1 - Practical Assessment - 25%
2 - Reflective Practice Assignment - 35%
3 - Report - 40%
Textbooks and Resources

Textbooks

There are no required textbooks.

IT Resources

You will need access to the following IT resources:
  • CQUniversity Student Email
  • Internet
  • Unit Website (Moodle)
  • Zoom Capacity (webcam and microphone)
Referencing Style

All submissions for this unit must use the referencing style: American Psychological Association 7th Edition (APA 7th edition)

For further information, see the Assessment Tasks.

Teaching Contacts
Geoffrey Chapman Unit Coordinator
g.chapman@cqu.edu.au
Schedule
Week 1 Begin Date: 09 Nov 2020

Module/Topic

Introduction to Conflict Communication

Chapter

See the Moodle site for details on weekly readings and resources.

Events and Submissions/Topic

Week 2 Begin Date: 16 Nov 2020

Module/Topic

Principles of Persuasion

Chapter

See the Moodle site for details on weekly readings and resources.

Events and Submissions/Topic

Week 3 Begin Date: 23 Nov 2020

Module/Topic

Personal Differences

Chapter

See the Moodle site for details on weekly readings and resources.

Events and Submissions/Topic

Week 4 Begin Date: 30 Nov 2020

Module/Topic

Listening and Questioning Techniques

Chapter

See the Moodle site for details on weekly readings and resources.

Events and Submissions/Topic

Vacation Week Begin Date: 07 Dec 2020

Module/Topic

Chapter

Events and Submissions/Topic

Self-Assessment and Analysis Due: Vacation Week Monday (7 Dec 2020) 11:55 pm AEST
Week 5 Begin Date: 14 Dec 2020

Module/Topic

Introduction to Negotiation

Chapter

See the Moodle site for details on weekly readings and resources.

Events and Submissions/Topic

Week 6 Begin Date: 21 Dec 2020

Module/Topic

Negotiation Styles

Chapter

See the Moodle site for details on weekly readings and resources.

Events and Submissions/Topic

The online negotiation activity will take place this week.

Vacation Week Begin Date: 28 Dec 2020

Module/Topic

Chapter

Events and Submissions/Topic

Week 7 Begin Date: 04 Jan 2021

Module/Topic

Mediation and Conciliation

Chapter

See the Moodle site for details on weekly readings and resources.

Events and Submissions/Topic

Week 8 Begin Date: 11 Jan 2021

Module/Topic

Alternative Negotiation Strategies and Techniques

Chapter

See the Moodle site for details on weekly readings and resources.

Events and Submissions/Topic

Week 9 Begin Date: 18 Jan 2021

Module/Topic

Introduction to Managing Conflict

Chapter

See the Moodle site for details on weekly readings and resources.

Events and Submissions/Topic

Reflection on Negotiation Exercise Due: Week 9 Monday (18 Jan 2021) 11:55 pm AEST
Week 10 Begin Date: 25 Jan 2021

Module/Topic

The Shape and Causes of Conflict

Chapter

See the Moodle site for details on weekly readings and resources.

Events and Submissions/Topic

Week 11 Begin Date: 01 Feb 2021

Module/Topic

Responses to Conflict

Chapter

See the Moodle site for details on weekly readings and resources.

Events and Submissions/Topic

Week 12 Begin Date: 08 Feb 2021

Module/Topic

Best Practice Conflict Management

Chapter

See the Moodle site for details on weekly readings and resources.

Events and Submissions/Topic

Assessment Tasks

1 Practical Assessment

Assessment Title
Self-Assessment and Analysis

Task Description

You will complete four self-assessment tools across weeks 1-4. Based on the results of these tools, you will create a "user manual" that outlines how to get the best out of you as an employee. The idea of this document is that it will form a resource that you will be able to use in the workplace, giving your manager insight into your working styles and preferences. There is no prescribed layout or design for the user manual, but it needs to give a clear indication of individual working preferences, as well as suggested management strategies that will enable you to perform effectively in an organisational environment. You do not need to have in-text citations in the user manual itself, but you can include them if you choose to. As you are developing a resource for use in the workplace, you want it to be well-designed, and engaging for a prospective manager who could use it to adjust the way they manage you.

In addition, you will need to provide a 1000 word justification that provides a theoretical justification for the information shown in the user manual. This justification should provide further information about the self-assessment tools that were used to determine the information shown in your user manual, and review the literature supporting the management strategies you have suggested.

This assignment will be worth 25% of your overall assessment. See Moodle for more information regarding this assessment task.


Assessment Due Date

Vacation Week Monday (7 Dec 2020) 11:55 pm AEST


Return Date to Students

Week 6 Monday (21 Dec 2020) 12:00 am AEST

As per University policy, assessment tasks will be returned to students within two University scheduled weeks.


Weighting
25%

Assessment Criteria

As the assignment is worth 25% of your assessment, it will be marked out of 25.

A full marking rubric will be available on the Moodle site. The following criteria will be the basis of this rubric:

'User Manual' Document

* Clear identification of personal working preferences based on Self-Assessment results - 20% (5 marks)
* Provision of realistic and practical management strategies - 20% (5 marks)
* Effective layout and design of document - 10% (2.5 marks)

Justification

* Demonstrated understanding of key theories and concepts - 20% (5 marks)
* Demonstrated ability to apply research and analysis skills - 20% (5 marks)
* Effective use of APA style referencing, including a minimum number of sources - 5% (1.25 marks)
* Clarity of written communication - 5% (1.25 marks)


Referencing Style

Submission
Online

Submission Instructions
All assignments must be submitted through the Moodle site. No email submissions will be accepted. Please contact SDesk (https://sdesk.cqu.edu.au) if you have difficulty accessing the Moodle site.

Learning Outcomes Assessed
  • Analyse the theory underpinning effective communication in an organisational environment
  • Apply basic psychological principles of communication to workplace situations such as interviews, consultations, negotiations, and meetings


Graduate Attributes
  • Communication
  • Problem Solving
  • Critical Thinking
  • Information Literacy
  • Cross Cultural Competence
  • Ethical practice

2 Reflective Practice Assignment

Assessment Title
Reflection on Negotiation Exercise

Task Description

You will participate in an online negotiation activity with another student enrolled in this unit. The activity will be conducted via Zoom videoconferencing, and you will need to nominate your availability for this activity by responding to the email that the unit coordinator will send. Further details of this activity will be provided on the Moodle site.

Following completion of the negotiation activity, the reflective practice assignment requires you to write an essay that demonstrates critical analysis of negotiation theory and practice. Your essay should briefly describe the process that occurred during your participation in the activity, highlighting specific instances where you are able to apply relevant theory and concepts. Regardless of whether you reach an agreement or not, you should still be able to apply relevant concepts to demonstrate how certain actions taken by either party may have had positive or negative effects on the negotiation. Following this analysis, your essay should include a reflection on what you have learnt about your personal negotiation skills from participating in this activity, and highlight some key areas that you could improve.

Further information about this task is available on the Moodle site.


Assessment Due Date

Week 9 Monday (18 Jan 2021) 11:55 pm AEST

Students will be required to participate in a negotiation exercise via Zoom prior to submitting this task. Details for this negotiation exercise are available on the Moodle site.


Return Date to Students

Week 11 Monday (1 Feb 2021) 12:00 am AEST

As per University policy, assessment tasks will be returned to students within two University scheduled weeks.


Weighting
35%

Assessment Criteria

As the assignment is worth 35% of your assessment, it will be marked out of 35.

A full marking rubric will be available on the Moodle site. The following criteria will be the basis of this rubric:

Reflective Practice Assignment

* Demonstrated understanding of key theories and concepts - 20% (7 marks)
* Demonstrated ability to apply research and analysis skills - 20% (7 marks)
* Demonstrated understanding of the negotiation process - 20% (7 marks)
* Demonstrated ability to reflect on personal negotiation skills and identify areas for improvement - 20% (7 marks)
* Effective use of APA style referencing, including a minimum number of sources - 10% (3.5 marks)
* Clarity of written communication - 10% (3.5 marks)


Referencing Style

Submission
Online

Submission Instructions
All assignments must be submitted through the Moodle site. No email submissions will be accepted. Please contact SDesk (https://sdesk.cqu.edu.au) if you have difficulty accessing the Moodle site.

Learning Outcomes Assessed
  • Analyse the theory underpinning successful negotiation
  • Use effective techniques to plan, prepare, and conduct negotiations


Graduate Attributes
  • Communication
  • Problem Solving
  • Critical Thinking
  • Information Literacy
  • Team Work
  • Cross Cultural Competence
  • Ethical practice

3 Report

Assessment Title
Case Analysis Report

Task Description

While this assessment task is a case analysis, you will not be provided with a written case study. Instead, you will need to develop an understanding of the workplace conflict situation using a variety of information provided on the Moodle site. You will be required to review documents (such as emails between coworkers) and videos (such as excerpts from interviews) that will all relate to a conflict situation occurring in a fictional organisation. After analysing this case information, you will be required to prepare a 2000 word report that demonstrates your understanding of the situation described in the case (with reference to relevant theory and concepts where appropriate), and provide practical recommendations that would help to improve the situation. Your recommendations need to be justified with appropriate sources.

The report should follow a conventional report structure, and be prepared as if it were going to be presented to a senior manager of the organisation described in the case information.

Further information about this task is available on the Moodle site.


Assessment Due Date

Exam Week Monday (15 Feb 2021) 11:55 pm AEST


Return Date to Students

As per university policy, the marks and feedback for this task will not be available until the official release of grades date for T3 2020.


Weighting
40%

Assessment Criteria

As the assignment is worth 40% of your assessment, it will be marked out of 40.

A full marking rubric will be available on the Moodle site. The following criteria will be the basis of this rubric:

Case Analysis Report

* Description of the case, including key events and individuals - 20% (8 marks)
* Discussion and analysis of the situation, making reference to relevant concepts and theory - 25% (10 marks)
* Identification and justification of proposed conflict management strategies - 20% (8 marks)
* Clear methods of implementation for the suggested conflict management strategies - 15% (6 marks)
* Effective use of APA style referencing, including a minimum number of sources - 10% (4 marks)
* Clarity of written communication - 10% (4 marks)


Referencing Style

Submission
Online

Submission Instructions
All assignments must be submitted through the Moodle site. No email submissions will be accepted. Please contact SDesk (https://sdesk.cqu.edu.au) if you have difficulty accessing the Moodle site.

Learning Outcomes Assessed
  • Analyse the theory underpinning conflict resolution in the workplace
  • Apply basic conflict resolution techniques and principles in practical scenarios


Graduate Attributes
  • Communication
  • Problem Solving
  • Critical Thinking
  • Information Literacy
  • Cross Cultural Competence
  • Ethical practice

Academic Integrity Statement

As a CQUniversity student you are expected to act honestly in all aspects of your academic work.

Any assessable work undertaken or submitted for review or assessment must be your own work. Assessable work is any type of work you do to meet the assessment requirements in the unit, including draft work submitted for review and feedback and final work to be assessed.

When you use the ideas, words or data of others in your assessment, you must thoroughly and clearly acknowledge the source of this information by using the correct referencing style for your unit. Using others’ work without proper acknowledgement may be considered a form of intellectual dishonesty.

Participating honestly, respectfully, responsibly, and fairly in your university study ensures the CQUniversity qualification you earn will be valued as a true indication of your individual academic achievement and will continue to receive the respect and recognition it deserves.

As a student, you are responsible for reading and following CQUniversity’s policies, including the Student Academic Integrity Policy and Procedure. This policy sets out CQUniversity’s expectations of you to act with integrity, examples of academic integrity breaches to avoid, the processes used to address alleged breaches of academic integrity, and potential penalties.

What is a breach of academic integrity?

A breach of academic integrity includes but is not limited to plagiarism, self-plagiarism, collusion, cheating, contract cheating, and academic misconduct. The Student Academic Integrity Policy and Procedure defines what these terms mean and gives examples.

Why is academic integrity important?

A breach of academic integrity may result in one or more penalties, including suspension or even expulsion from the University. It can also have negative implications for student visas and future enrolment at CQUniversity or elsewhere. Students who engage in contract cheating also risk being blackmailed by contract cheating services.

What can you do to act with integrity?

Where can I get assistance?

For academic advice and guidance, the Academic Learning Centre (ALC) can support you in becoming confident in completing assessments with integrity and of high standard.