CQUniversity Unit Profile
MEDS20005 Advanced Communication in the Health Professions
Advanced Communication in the Health Professions
All details in this unit profile for MEDS20005 have been officially approved by CQUniversity and represent a learning partnership between the University and you (our student).
The information will not be changed unless absolutely necessary and any change will be clearly indicated by an approved correction included in the profile.
General Information

Overview

This unit provides a structured programme of study facilitating the development of increased competence in the critical application of advanced communication skills in clinical practice. You will learn about the theoretical principles underpinning advanced communication, undertake a review of literature in the field, develop advanced communication skills, and critically reflect on their application, in order to improve the information and support you provide to patients, students, peers and other health professionals. Areas covered will include responding to challenging situations, effective communication with students, self awareness when interacting with patients and report writing.

Details

Career Level: Postgraduate
Unit Level: Level 9
Credit Points: 6
Student Contribution Band: 8
Fraction of Full-Time Student Load: 0.125

Pre-requisites or Co-requisites

There are no requisites for this unit.

Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).

Offerings For Term 1 - 2019

Online

Attendance Requirements

All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Class and Assessment Overview

Recommended Student Time Commitment

Each 6-credit Postgraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Class Timetable

Bundaberg, Cairns, Emerald, Gladstone, Mackay, Rockhampton, Townsville
Adelaide, Brisbane, Melbourne, Perth, Sydney

Assessment Overview

1. Presentation and Written Assessment
Weighting: 60%
2. Portfolio
Weighting: 40%

Assessment Grading

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University’s Grades and Results Policy for more details of interim results and final grades.

Previous Student Feedback

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Feedback from Student feedback during zoom tutorials

Feedback

Students felt that they would benefit form additional exemplars of assessment items.

Recommendation

Additional examples of assessment items from previous years should be provided to students.

Feedback from Student feedback during zoom tutorials

Feedback

Assessment items were nicely staggered and manageable.

Recommendation

Current assessment items will be maintained.

Unit Learning Outcomes
On successful completion of this unit, you will be able to:
  1. Critically reflect upon and evaluate your own use of advanced communication within clinical practice.
  2. Create reasoned plans for advanced communication in challenging situations based on an analysis of the relevant literature.
  3. Apply knowledge of advanced communication to situations involving clients, students and other health professionals and discuss the outcome.
  4. Construct written reports which interpret patient findings and discuss recommendations based on information from case studies undertaken .

This masters unit does not lead to entry into the sonography or echocardiography profession. It is for advanced practice by qualified practitioners. As such it does not require external accreditation but we will be seeking approval for the course from the accrediting body, the ASAR.

Alignment of Learning Outcomes, Assessment and Graduate Attributes
N/A Level
Introductory Level
Intermediate Level
Graduate Level
Professional Level
Advanced Level

Alignment of Assessment Tasks to Learning Outcomes

Assessment Tasks Learning Outcomes
1 2 3 4
1 - Presentation and Written Assessment - 60%
2 - Portfolio - 40%

Alignment of Graduate Attributes to Learning Outcomes

Graduate Attributes Learning Outcomes
1 2 3 4
1 - Knowledge
2 - Communication
3 - Cognitive, technical and creative skills
4 - Research
5 - Self-management
6 - Ethical and Professional Responsibility
7 - Leadership
8 - Aboriginal and Torres Strait Islander Cultures

Alignment of Assessment Tasks to Graduate Attributes

Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7 8
1 - Presentation and Written Assessment - 60%
2 - Portfolio - 40%
Textbooks and Resources

Textbooks

Prescribed

Communication - core interpersonal skills for health professionals

Edition: 3rd (2017)
Authors: Gjyn O'Toole
Elsevier
Chatswood Chatswood , NSW , Australia
ISBN: 9780729542449
Binding: Other

Additional Textbook Information

Paper copies can be purchased at the CQUni Bookshop here: http://bookshop.cqu.edu.au search on the Unit code)

IT Resources

You will need access to the following IT resources:
  • CQUniversity Student Email
  • Internet
  • Unit Website (Moodle)
  • Microphone and camera for use with Zoom
Referencing Style

All submissions for this unit must use the referencing style: Vancouver

For further information, see the Assessment Tasks.

Teaching Contacts
Aamer Aziz Unit Coordinator
a.aziz@cqu.edu.au
Schedule
Week 1 Begin Date: 11 Mar 2019

Module/Topic

Welcome to advanced communications in health professions.

  • Introduction.
  • Need for effective communication
  • Therapeutic communication.

Chapter

Online readings
Video lectures

Events and Submissions/Topic

Zoom tutorial - Tuesday 12/3/19 - 7:00 pm AEST


Week 2 Begin Date: 18 Mar 2019

Module/Topic

Communication skills in dealing with patients.

Chapter

Online readings
Video lectures

Events and Submissions/Topic

Start work on portfolio

Start work on written assignment

Week 3 Begin Date: 25 Mar 2019

Module/Topic

The "difficult patient" and breaking bad news.

Chapter

Online readings
Video lectures

Events and Submissions/Topic

Zoom tutorial - Tuesday 26/3/19 - 7:00 pm AEST

Week 4 Begin Date: 01 Apr 2019

Module/Topic

Communication with other health professionals.

  • Radiologists
  • Referrers
  • Other sonographers
  • Other health professionals

Chapter

Online readings
Video lectures

Events and Submissions/Topic


Week 5 Begin Date: 08 Apr 2019

Module/Topic

Communication with general public, media and specific forums - ethical and legal issues.

Chapter

Online readings
Video lectures

Events and Submissions/Topic

Zoom tutorial - Tuesday 9/4/19 - 7:00 pm AEST

Vacation Week Begin Date: 15 Apr 2019

Module/Topic

Enjoy a vacation week but don't forget to keep revising 

Chapter

Events and Submissions/Topic

Week 6 Begin Date: 22 Apr 2019

Module/Topic

Communication with students.

  • Mentoring
  • Supervision

Chapter

Online readings
Video lectures

Events and Submissions/Topic


Week 7 Begin Date: 29 Apr 2019

Module/Topic

Effective communication as a supervisor

Chapter

Online readings
Video lectures

Events and Submissions/Topic

Zoom tutorial - Tuesday 30/4/19 - 7:00 pm AEST

Week 8 Begin Date: 06 May 2019

Module/Topic

Written communication:

  • Worksheets
  • Report writing
  • Verbal communicatio

Chapter

Online readings
Video lectures

Events and Submissions/Topic


Week 9 Begin Date: 13 May 2019

Module/Topic

Written communication:

  • Report writing

Chapter

Online readings
Video lectures

Events and Submissions/Topic

Zoom tutorial - Tuesday 14/5/19 - 7:00 pm AEST

Week 10 Begin Date: 20 May 2019

Module/Topic

Written communication and report writing:

  • Mandatory reporting
  • Ethical issues
  • Legal issues
  • Duty of care

Chapter

Online readings
Video lectures

Events and Submissions/Topic

Presentation and Written Assessment Due: Week 10 Monday (20 May 2019) 5:00 pm AEST
Week 11 Begin Date: 27 May 2019

Module/Topic

Written communication:

  • Publication
  • Journal articles
  • Case reports
  • Abstracts

Chapter

Online readings
Video lectures

Events and Submissions/Topic

Zoom tutorial - Tuesday 28/5/19 - 7:00 pm AEST
Week 12 Begin Date: 03 Jun 2019

Module/Topic

Miscommunication

  • Resolution of conflicts
  • Consequences
  • Case studies

Chapter

Online readings
Video lectures

Events and Submissions/Topic



Portfolio Due: Week 12 Friday (7 June 2019) 5:00 pm AEST
Review/Exam Week Begin Date: 10 Jun 2019

Module/Topic

Revision / Self study

Chapter

Events and Submissions/Topic


Exam Week Begin Date: 17 Jun 2019

Module/Topic

Chapter

Events and Submissions/Topic

Term Specific Information

The unit coordinator for MEDS20005 is Dr. Aamer Aziz who is based on the Mackay campus. The best way to contact Aamer is via email: a.aziz@cqu.edu.au. You may also phone: 07 4940 7478, however, some days he is busy in ultrasound labs on the Mackay campus. If not available, please leave a message or email for him to return your call.

Access to the internet is required to undertake this unit, as unit materials, tutorials and updates will be provided via Moodle, email, and zoom. Preferably a camera and a mic are needed to participate in zoom tutorials. It is important to check your student CQU emails regularly as emails will be sent each week to keep you on track, and if any supplementary material is required, this can be updated on Moodle site and emails will be sent to you to let you know if any changes have been made.

We are using the prescribed text for this unit:

  • O'Toole, Gjyn (2012). Communication: core interpersonal skills for health professionals (2nd ed). Chatswood, N.S.W. Elsevier Australia

Tutorials are scheduled throughout the term. These will be undertaken via zoom. Please note these are scheduled for 7:00 pm AEST QLD time (5:00 pm AWST WA time) on specified Tuesdays. All of the zoom tutorials will be recorded for later viewing but it is strongly recommended that you try to attend the live sessions. If there is something you would like discussed in the tutorials, please email in advance so we can allow time for your topic to be discussed.

There is no residential school for this unit. Students must successfully pass each individual assessment item in order to pass the unit. Minimum passing marks are 50%.

Assessment Tasks

1 Presentation and Written Assessment

Assessment Title
Presentation and Written Assessment

Task Description

Assessment task:

Critically reflect upon and evaluate your own use of advanced communication within clinical practice and create reasoned plans for advanced communication in challenging situations based on an analysis of the relevant literature. Apply knowledge of advanced communication to situations involving clients, students or other health professionals and discuss the outcome.

From your clinical experience take an example of a "difficult patient", a significant interaction with a problem student or with another health professional that you have encountered in the past and narrate your interaction and communication.

Narrate a significant conversation under the following headings (you can include more headings as you may deem necessary):

  • Describe the incident/event - What happened?
  • Identify emotions and issues - Why it happened?
  • Review the related literature to analyse what happened - Do other people have similar problems?
  • Suggest best practice in light of evidence - How did others solve the problem?
  • Create a reasoned plan for future communication in similar significant circumstances - How would you deal with it?

This is a written assessment with a maximum limit of 3000 words (excluding the title, abstract and references). This written part carries 90 marks.

One part of the assessment is the presentation. This can be a short video illustrating an aspect of the assessment (initial incident, final outcome etc). This can be oral audio or video narrative or a role play. You can also use a "voice over powerpoint" presentation or any other multimedia format you may find interesting. Be creative in your presentation. This part carries 10 marks and is an essential part of the assessment. Assessments without the presentation will be marked as fail.

Some of the files may be too big or in a format that cannot be uploaded on the moodle. Please don't leave it to the last minute and give yourself enough time for troubleshooting. If the files cannot be uploaded to the Moodle, contact the unit coordinator so that the file can be transferred by other means.


Assessment Due Date

Week 10 Monday (20 May 2019) 5:00 pm AEST

Online submission of all materials (or as negotiated with unit coordinator)


Return Date to Students

Week 12 Monday (3 June 2019)

Assessment returned in 2 weeks after due date


Weighting
60%

Minimum mark or grade
50%

Assessment Criteria

You must ask yourself the following:

  • Is the introduction to the case engaging to the audience?
  • Is the description of the case clear and concise whilst giving all the relevant background information?
  • Have you critically reflected upon and evaluated your own use of advanced communication within clinical practice?
  • Does the analysis of the case demonstrate academic rigour, depth and insight?
  • Do your reflections on your own performance, practice and any feedback received demonstrate insight? Have you described a plan for performance improvement?
  • Have you created reasoned plans for advanced communication in challenging situations based on an analysis of the relevant literature?
  • Have you applied knowledge of advanced communication to situations involving clients, students and other health professionals and discussed the outcome of strategies used in the communication? (You may have to apply knowledge of advanced communications to situations involving clients, students and other health professionals. Analyse how you have (or would) initiate the discussion using advanced communication strategies/knowledge/criteria. Evaluate the process and address problems encountered and things you perceived you did well. Discuss the outcome).
  • Is the conclusion concise and clear in its evaluation and summary of the significance of the communication pitfalls and in its vision for your performance development?
  • Last, but not the least, check the manuscript for spellings, grammar and appropriate use of language. You can take help from academic learning centre.

This assessment must be submitted with all client's identifying factors removed. Identifying factors include such things as patient name, date of birth and clinical site name (or the name of the student or other health practitioners) for example.

You must achieve a pass mark of 50% to pass this assessment, and you must pass this assessment to pass the unit.

Further details and marking rubric is available on the Moodle page.


Referencing Style

Submission
Online

Submission Instructions
Please contact your unit coordinator for uploading files not supported by Moodle.

Learning Outcomes Assessed
  • Critically reflect upon and evaluate your own use of advanced communication within clinical practice.
  • Create reasoned plans for advanced communication in challenging situations based on an analysis of the relevant literature.
  • Apply knowledge of advanced communication to situations involving clients, students and other health professionals and discuss the outcome.


Graduate Attributes
  • Knowledge
  • Communication
  • Cognitive, technical and creative skills
  • Research
  • Self-management
  • Ethical and Professional Responsibility

2 Portfolio

Assessment Title
Portfolio

Task Description

You will create a portfolio of clinical report writing in this assessment - you will construct written reports which effectively communicate an interpretation of patient findings to referrers and other health professionals.

Report Writing: Submit 3 normal and 7 abnormal cases with relevant key images in jpg format (not the whole study), referral, sonographer's worksheet and full written report (created by you). The reports should be professional, comprehensive, precise, discuss the clinical indications, relevant history, scanning techniques, imaging findings, probable diagnosis, differential diagnosis, recommendations and advice regarding other imaging modalities (Based on the RANZCR recommendations). You can use cases from your routine clinical practice, or borrow studies from other colleagues. There is no restriction on the type of patients. Please be sure to anonymize the patients completely. At least 2 of the cases should be "Urgent". Please note that these are not "case reports", but clinical interpretative reports that radiologists usually write as a result of a sonographic examination. Each written report (excluding the attachments) should not be more than 1000 words.


Assessment Due Date

Week 12 Friday (7 June 2019) 5:00 pm AEST

Online submission (or as negotiated with unit coordinator)


Return Date to Students

Exam Week Friday (21 June 2019)

Returned in 2 weeks after the due date.


Weighting
40%

Minimum mark or grade
50%

Assessment Criteria

The Assessment Criteria will address the following areas of your performance:

  • Patient care and communication.
  • Knowledge of duty of care and best practice as a sonographer.
  • Recognition and understanding of the relevant rules and laws governing effective communication.
  • Ability to recognize the need to extend the clinical communication where appropriate.
  • Accurate documentation and communication of findings.

Please check the manuscript for spelling and grammar mistakes and make sure that appropriate language has been used.

Marks are equally divided into 10 reports (3 normal and 7 abnormal cases - 10% each report).

Detailed Assessment Criteria and marking rubric will be available on this Unit's Moodle site.


Referencing Style

Submission
Online

Submission Instructions
Please contact the unit coordinator if the files cannot be uploaded on Moodle site.

Learning Outcomes Assessed
  • Apply knowledge of advanced communication to situations involving clients, students and other health professionals and discuss the outcome.
  • Construct written reports which interpret patient findings and discuss recommendations based on information from case studies undertaken .


Graduate Attributes
  • Knowledge
  • Communication
  • Cognitive, technical and creative skills
  • Ethical and Professional Responsibility

Academic Integrity Statement

As a CQUniversity student you are expected to act honestly in all aspects of your academic work.

Any assessable work undertaken or submitted for review or assessment must be your own work. Assessable work is any type of work you do to meet the assessment requirements in the unit, including draft work submitted for review and feedback and final work to be assessed.

When you use the ideas, words or data of others in your assessment, you must thoroughly and clearly acknowledge the source of this information by using the correct referencing style for your unit. Using others’ work without proper acknowledgement may be considered a form of intellectual dishonesty.

Participating honestly, respectfully, responsibly, and fairly in your university study ensures the CQUniversity qualification you earn will be valued as a true indication of your individual academic achievement and will continue to receive the respect and recognition it deserves.

As a student, you are responsible for reading and following CQUniversity’s policies, including the Student Academic Integrity Policy and Procedure. This policy sets out CQUniversity’s expectations of you to act with integrity, examples of academic integrity breaches to avoid, the processes used to address alleged breaches of academic integrity, and potential penalties.

What is a breach of academic integrity?

A breach of academic integrity includes but is not limited to plagiarism, self-plagiarism, collusion, cheating, contract cheating, and academic misconduct. The Student Academic Integrity Policy and Procedure defines what these terms mean and gives examples.

Why is academic integrity important?

A breach of academic integrity may result in one or more penalties, including suspension or even expulsion from the University. It can also have negative implications for student visas and future enrolment at CQUniversity or elsewhere. Students who engage in contract cheating also risk being blackmailed by contract cheating services.

Where can I get assistance?

For academic advice and guidance, the Academic Learning Centre (ALC) can support you in becoming confident in completing assessments with integrity and of high standard.

What can you do to act with integrity?