Overview
This unit provides an overview of all quality dimensions and elements in regards to production of goods and services. It focuses on the theories of quality management and principles of total quality management in a practical real world setting. This unit discusses the importance of global perspectives of competition, customer satisfaction, ethics and corporate social responsibility, organisational culture, employee empowerment and teams in relation to quality management and total quality systems. Selected quality tools and techniques for planning, controlling and improving quality such as statistical process control are addressed. Quality standards and ISO9000, implementation of total quality systems and continual improvement approaches are discussed.
Details
Pre-requisites or Co-requisites
Prerequisite: Minimum of 24 credit points
Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).
Offerings For Term 2 - 2018
Attendance Requirements
All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).
Recommended Student Time Commitment
Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.
Class Timetable
Assessment Overview
Assessment Grading
This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University’s Grades and Results Policy for more details of interim results and final grades.
All University policies are available on the CQUniversity Policy site.
You may wish to view these policies:
- Grades and Results Policy
- Assessment Policy and Procedure (Higher Education Coursework)
- Review of Grade Procedure
- Student Academic Integrity Policy and Procedure
- Monitoring Academic Progress (MAP) Policy and Procedure – Domestic Students
- Monitoring Academic Progress (MAP) Policy and Procedure – International Students
- Student Refund and Credit Balance Policy and Procedure
- Student Feedback – Compliments and Complaints Policy and Procedure
- Information and Communications Technology Acceptable Use Policy and Procedure
This list is not an exhaustive list of all University policies. The full list of University policies are available on the CQUniversity Policy site.
Feedback, Recommendations and Responses
Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.
Feedback from Unit coordinator, students and 'Have Your Say'.
Some students have requested more constructive assessment feedback to facilitate learning.
To facilitate learning, it is recommended that assessment moderators and markers identify opportunities for student improvement and constructively communicate those observations to students. Assessment marking must constructively provide information about how students can improve their performance in key areas of the assessment.
- Explain the importance of quality management to organisations in a global context.
- Discuss the principles and philosophy of quality management and total quality management.
- Apply quality management tools and techniques.
- Analyse the need for technical quality deployment (tools and techniques) and quality competence development (people) within organisations.
- Critically assess quality attributes of goods, services and processes.
- Design and appraise quality management programs.
Alignment of Assessment Tasks to Learning Outcomes
| Assessment Tasks | Learning Outcomes | |||||
|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | |
| 1 - Online Quiz(zes) - 20% | ||||||
| 2 - Written Assessment - 30% | ||||||
| 3 - Written Assessment - 50% | ||||||
Alignment of Graduate Attributes to Learning Outcomes
| Graduate Attributes | Learning Outcomes | |||||
|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | |
| 1 - Communication | ||||||
| 2 - Problem Solving | ||||||
| 3 - Critical Thinking | ||||||
| 4 - Information Literacy | ||||||
| 5 - Team Work | ||||||
| 6 - Information Technology Competence | ||||||
| 7 - Cross Cultural Competence | ||||||
| 8 - Ethical practice | ||||||
| 9 - Social Innovation | ||||||
| 10 - Aboriginal and Torres Strait Islander Cultures | ||||||
Alignment of Assessment Tasks to Graduate Attributes
| Assessment Tasks | Graduate Attributes | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | |
| 1 - Online Quiz(zes) - 20% | ||||||||||
| 2 - Written Assessment - 30% | ||||||||||
| 3 - Written Assessment - 50% | ||||||||||
Textbooks
Quality Management for Organizational Excellence: Introduction to Total Quality
Seventh New International Edition (2014)
Authors: Goetsch, D.L. & Davis, S.
Pearson Education
Harlow Harlow , England
Binding: Paperback
Your Business Degree 2
Second Edition (2015)
Authors: McCulloch, R. & Reid, A.
Pearson Australia
Melbourne Melbourne , Australia
Binding: Paperback
IT Resources
- CQUniversity Student Email
- Internet
- Unit Website (Moodle)
All submissions for this unit must use the referencing style: American Psychological Association 6th Edition (APA 6th edition)
For further information, see the Assessment Tasks.
t.andersson@cqu.edu.au
Module/Topic
Understanding Quality and Total Quality
Chapter
Chapter 1
Events and Submissions/Topic
Module/Topic
Quality, Competitiveness, Values and Ethics
Chapter
Chapter 2 and 3
Events and Submissions/Topic
Module/Topic
Quality, Culture and the Customer
Chapter
Chapter 4 and 7
Events and Submissions/Topic
Individual Assessment 1(a) - Online Quiz
Module/Topic
Quality, Empowerment and Teambuilding
Chapter
Chapter 8 and 10
Events and Submissions/Topic
Module/Topic
Tools for Total Quality Management
Chapter
Chapter 15
Events and Submissions/Topic
Individual Assessment 1(b) - Online Quiz
Module/Topic
Chapter
Events and Submissions/Topic
Module/Topic
Statistical Process Control
Chapter
Chapter 18
Events and Submissions/Topic
Module/Topic
Quality Problem Solving and Decision Making
Chapter
Chapter 16
Events and Submissions/Topic
Module/Topic
Quality Function Deployment
Chapter
Chapter 17
Events and Submissions/Topic
Module/Topic
ISO 9000 and Total Quality
Chapter
Chapter 14
Events and Submissions/Topic
Module/Topic
Implementing Total Quality Management
Chapter
Chapter 22
Events and Submissions/Topic
Module/Topic
Continual Improvement Methods
Chapter
Chapter 19
Events and Submissions/Topic
Module/Topic
Total Quality and Benchmarking
Chapter
Chapter 20
Events and Submissions/Topic
1 Online Quiz(zes)
The quiz(zes) are designed to engage students with the unit content at the start of the unit and prepare students for the larger written assessment tasks. Assessment details will be made available on the unit website.
2
Other
The assessments will be due in weeks 3 and 5. The exact due dates will be made available on the unit website.
Results will be made available on the unit website.
Correct quiz answers.
- Explain the importance of quality management to organisations in a global context.
- Discuss the principles and philosophy of quality management and total quality management.
- Critically assess quality attributes of goods, services and processes.
- Communication
- Information Literacy
- Ethical practice
2 Written Assessment
The assessment is designed for students to apply fundamental quality management tools and techniques. The assessment involves writing a 1000 word short business report responding to assessment tasks related to a real case. Assessment details, tasks, materials and guidance will be provided on the unit website. Submit your report with a cover sheet showing the unit name and number, assessment number, your name and student number. Feel free to discuss your assessment ideas in the unit discussion forum, before you complete and submit the assessment.
Week 8 Wednesday (5 Sept 2018) 1:00 pm AEST
Marked assessments will be returned to students in 2 weeks.
Your report will be assessed according to the following criteria.
Your report must demonstrate:
- Thorough understanding of relevant quality management concepts, principles, theories, tools and models in regards to the assessment tasks. 60%
- Appropriate and well structured, concise and clear expression of quality management arguments. 10%
- Clear flow of thought throughout the paper with a clear and succinct purpose described in the introduction and a clear and succinct conclusion. 10%
- Critical review skills and integration of relevant academic and profession literature. A minimum of five (5) academic journals must be used. 10%
- Appropriate in text referencing and reference list. Adherence to CQUniversity APA Reference Style. 5%
- Clarity of expression, grammar and spelling. Appropriate report format within (±10%) of the word limit: 1000 words. 5%
- Apply quality management tools and techniques.
- Critically assess quality attributes of goods, services and processes.
- Communication
- Problem Solving
- Critical Thinking
- Information Literacy
- Information Technology Competence
3 Written Assessment
The assessment is designed for students to apply quality management concepts, principles, theories, tools and models. The assessment involves writing a 2500 word short business report responding to assessment tasks related to a real case. Assessment details, tasks, materials and guidance will be provided on the unit website. Submit your report with a cover sheet showing the unit name and number, assessment number, your name and student number. Feel free to discuss your assessment ideas in the unit discussion forum, before you complete and submit the assessment.
Week 12 Wednesday (3 Oct 2018) 1:00 pm AEST
Marked assessments will be returned to students in 2 weeks.
Your report will be assessed according to the following criteria.
Your report must demonstrate:
- Thorough understanding of relevant quality management concepts, principles, theories, tools and models in regards to the assessment tasks. 60%
- Appropriate and well structured, concise and clear expression of quality management arguments. 10%
- Clear flow of thought throughout the paper with a clear and succinct purpose described in the introduction and a clear and succinct conclusion. 10%
- Critical review skills and integration of relevant academic and profession literature. A minimum of ten (10) academic journals must be used. 10%
- Appropriate in text referencing and reference list. Adherence to CQUniversity APA Reference Style. 5%
- Clarity of expression, grammar and spelling. Appropriate report format within (±10%) of the word limit: 2500 words. 5%
- Explain the importance of quality management to organisations in a global context.
- Discuss the principles and philosophy of quality management and total quality management.
- Analyse the need for technical quality deployment (tools and techniques) and quality competence development (people) within organisations.
- Critically assess quality attributes of goods, services and processes.
- Design and appraise quality management programs.
- Communication
- Problem Solving
- Critical Thinking
- Information Literacy
- Information Technology Competence
- Ethical practice
As a CQUniversity student you are expected to act honestly in all aspects of your academic work.
Any assessable work undertaken or submitted for review or assessment must be your own work. Assessable work is any type of work you do to meet the assessment requirements in the unit, including draft work submitted for review and feedback and final work to be assessed.
When you use the ideas, words or data of others in your assessment, you must thoroughly and clearly acknowledge the source of this information by using the correct referencing style for your unit. Using others’ work without proper acknowledgement may be considered a form of intellectual dishonesty.
Participating honestly, respectfully, responsibly, and fairly in your university study ensures the CQUniversity qualification you earn will be valued as a true indication of your individual academic achievement and will continue to receive the respect and recognition it deserves.
As a student, you are responsible for reading and following CQUniversity’s policies, including the Student Academic Integrity Policy and Procedure. This policy sets out CQUniversity’s expectations of you to act with integrity, examples of academic integrity breaches to avoid, the processes used to address alleged breaches of academic integrity, and potential penalties.
What is a breach of academic integrity?
A breach of academic integrity includes but is not limited to plagiarism, self-plagiarism, collusion, cheating, contract cheating, and academic misconduct. The Student Academic Integrity Policy and Procedure defines what these terms mean and gives examples.
Why is academic integrity important?
A breach of academic integrity may result in one or more penalties, including suspension or even expulsion from the University. It can also have negative implications for student visas and future enrolment at CQUniversity or elsewhere. Students who engage in contract cheating also risk being blackmailed by contract cheating services.
Where can I get assistance?
For academic advice and guidance, the Academic Learning Centre (ALC) can support you in becoming confident in completing assessments with integrity and of high standard.
What can you do to act with integrity?
