Overview
This unit serves as an introduction to the management of many practical issues to be dealt with specifically in the production of goods and services and generally in the multitude of operations that provide for the needs of mankind in our modern globalised world. All organisations whether they be manufacturers or service providers are involved in some form of operations management. This unit will select areas of interest and importance from a vast area of knowledge and skills which have been developed since the industrial revolution. In particular the areas of productivity management, quality control, facilities management and project management will be covered. The material presented will provide managers with assistance in the development and design of production and operating systems, while also providing a number of generic problem solving techniques.
Details
Pre-requisites or Co-requisites
There are no requisites for this unit.
Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).
Offerings For Term 1 - 2017
Attendance Requirements
All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).
Recommended Student Time Commitment
Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.
Class Timetable
Assessment Overview
Assessment Grading
This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University’s Grades and Results Policy for more details of interim results and final grades.
All University policies are available on the CQUniversity Policy site.
You may wish to view these policies:
- Grades and Results Policy
- Assessment Policy and Procedure (Higher Education Coursework)
- Review of Grade Procedure
- Student Academic Integrity Policy and Procedure
- Monitoring Academic Progress (MAP) Policy and Procedure – Domestic Students
- Monitoring Academic Progress (MAP) Policy and Procedure – International Students
- Student Refund and Credit Balance Policy and Procedure
- Student Feedback – Compliments and Complaints Policy and Procedure
- Information and Communications Technology Acceptable Use Policy and Procedure
This list is not an exhaustive list of all University policies. The full list of University policies are available on the CQUniversity Policy site.
Feedback, Recommendations and Responses
Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.
Feedback from Course Evaluation Survey
Several students commented on the brevity of formative feedback for both Assignment 1 and Assignment 2.
It is recommended that the Turnitin marking process be adopted in the course, and that the Course Coordinator develop a set of common comments that can be efficiently attached to student papers.
Marking matrices were used with specific criteria established.
Feedback from Course Evaluation Survey
It was suggested that the ten step process used for Assignment 1 be also extended to Assignment 2.
It is recommended that an abbreviated version of the Assignment 1 'ten step process' be developed to guide students in relation to Assignment 2.
The assignment criteria were completely rewritten, reducing the complexity that had previously existed.
Feedback from Course Evaluation Survey
Several students commented on inconsistency in grading of assignments.
It is recommended that moderation processes be strengthened to ensure that all marking is consistent.
Moderation of marking was undertaken and some facilitators were asked to increase the amount of feedback provided.
- understand how the role of operations managers conform in an organisation
- examine the interaction of operations management with other activities of an organisation such as finance, marketing, human resources
- evaluate operation processes in the context of efficiency, effectiveness, flexibility quality, costs, responsiveness and productivity
- develop the ability to use qualitative and quantitative techniques to address and solve operations management problems
- discuss recent operations trends and gain insights from academic peer reviewed journal as well as practitioner magazines.
Alignment of Graduate Attributes to Learning Outcomes
| Graduate Attributes | Learning Outcomes | ||||
|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | |
| 1 - Communication | |||||
| 2 - Problem Solving | |||||
| 3 - Critical Thinking | |||||
| 4 - Information Literacy | |||||
| 5 - Team Work | |||||
| 6 - Information Technology Competence | |||||
| 7 - Cross Cultural Competence | |||||
| 8 - Ethical practice | |||||
| 9 - Social Innovation | |||||
| 10 - Aboriginal and Torres Strait Islander Cultures | |||||
Alignment of Assessment Tasks to Graduate Attributes
| Assessment Tasks | Graduate Attributes | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | |
| 1 - Written Assessment - 30% | ||||||||||
| 2 - Written Assessment - 30% | ||||||||||
| 3 - Examination - 40% | ||||||||||
Textbooks
Operations Management
Edition: 5th (2015)
Authors: Collier, DA & Evans, JR
South-Western, Cengage Learning
Mason Mason , OH , USA
ISBN: 9781285451374
Binding: Paperback
Your Business Degree
Edition: 2nd (2014)
Authors: McCulloch, R & Reid, A
Pearson Australia
Frenchs Forest Frenchs Forest , NSW , Australia
ISBN: 9781486006366
Binding: Paperback
Additional Textbook Information
This text provides a foundation for those students planning to get the best out of their investment of time and money studying a business degree.
The book may be purchased through the CQUni Bookshop: http://bookshop.cqu.edu.au
IT Resources
- CQUniversity Student Email
- Internet
- Unit Website (Moodle)
- Zoom.us (invited as a guest)
All submissions for this unit must use the referencing style: American Psychological Association 6th Edition (APA 6th edition)
For further information, see the Assessment Tasks.
m.n.johnson@cqu.edu.au
Module/Topic
Goods, services and value
Chapter
Chapters 1 & 2
Events and Submissions/Topic
Zoom Workshop: Welcome to the unit
Module/Topic
Operational strategy and performance
Chapter
Chapters 3 & 4
Events and Submissions/Topic
Module/Topic
Technology and product design
Chapter
Chapters 5 & 6
Events and Submissions/Topic
Zoom Workshop: Discussion of Assignment #1
Module/Topic
Operational processes
Chapter
Chapter 7
Events and Submissions/Topic
Module/Topic
Facility and work design
Chapter
Chapter 8
Events and Submissions/Topic
Module/Topic
Chapter
Events and Submissions/Topic
Module/Topic
Supply chain design
Chapter
Chapter 9
Events and Submissions/Topic
Module/Topic
Managing demand and capacity
Chapter
Chapters 10 & 11
Events and Submissions/Topic
Zoom Workshop: Discussion of Assignment #2
Module/Topic
Inventory and resource management
Chapter
Chapters 12 & 13
Events and Submissions/Topic
Module/Topic
Scheduling and sequencing
Chapter
Chapter 14
Events and Submissions/Topic
Module/Topic
Quality management and quality control
Chapter
Chapters 15 & 16
Events and Submissions/Topic
Module/Topic
Lean operations
Chapter
Chapter 17
Events and Submissions/Topic
Module/Topic
Managing projects
Chapter
Chapter 18
Events and Submissions/Topic
Zoom Workshop: Discussion of Exam
Module/Topic
Chapter
Events and Submissions/Topic
Module/Topic
Chapter
Events and Submissions/Topic
To contact the Unit Coordinator:
Dr Malcolm Johnson
Email: MGMT19126-admin@cqu.edu.au
If sending an email, please:
1. Include the Unit code in the Subject line
2. Ensure your questions are succinct.
Phone: 07-40374731
Please leave a message: clearly state the unit code, your name, your question, and then a contact number (please repeat your contact number S-L-O-W-L-Y at the end of the message).
Campus Lecturers:
Mackay: Dr Laura Baker (l.e.baker@cqu.edu.a)
Rockhampton: Jim Jensen (j.jensen@cqu.edu.a)
Brisbane: Brian Carr (b.carr@cqu.edu.a)
Sydney: Ajay Kumar (a.kumar1@cqu.edu.a)
Melbourne: Dr Maria Mullin(m.mullin@cqu.edu.au)
1 Written Assessment
This 1500 word essay requires identification and discussion of the operational problems highlighted in a short case study. It will enable you to provide insights that demonstrate your understanding of the foundation theories and practices covered during the first four weeks of the unit.
Please ensure that your submission conforms to an essay format with endnotes (citations in APA format).
Week 4 Friday (31 Mar 2017) 5:00 pm AEST
Week 5 Friday (7 Apr 2017)
| Assessment of content: | Weighting |
|
20% |
|
20% |
|
20% |
|
10% |
|
15% |
| Assessment of format: | |
|
5% |
|
5% |
|
5% |
- Communication
- Problem Solving
- Critical Thinking
- Information Literacy
- Team Work
- Information Technology Competence
- Ethical practice
2 Written Assessment
The operations management report is designed to help you combine skills in preparing a business report for management with appropriate principles, theories and models covered in this unit. It involves analysis of current practices highlighted in a short case study, and the development of recommendations designed to overcome any perceived problems.
Week 8 Friday (5 May 2017) 5:00 pm AEST
Please ensure your assignment is saved as a Word document and submitted through Turnitin in Moodle.
Week 10 Friday (19 May 2017)
| Assessment of content | Marks |
|
15% |
|
15% |
|
15% |
|
15% |
|
10% |
|
15% |
| Assessment of format | |
|
5% |
|
5% |
|
5% |
- Communication
- Problem Solving
- Critical Thinking
- Information Literacy
- Team Work
- Information Technology Competence
- Cross Cultural Competence
- Ethical practice
Examination
Dictionary - non-electronic, concise, direct translation only (dictionary must not contain any notes or comments).
As a CQUniversity student you are expected to act honestly in all aspects of your academic work.
Any assessable work undertaken or submitted for review or assessment must be your own work. Assessable work is any type of work you do to meet the assessment requirements in the unit, including draft work submitted for review and feedback and final work to be assessed.
When you use the ideas, words or data of others in your assessment, you must thoroughly and clearly acknowledge the source of this information by using the correct referencing style for your unit. Using others’ work without proper acknowledgement may be considered a form of intellectual dishonesty.
Participating honestly, respectfully, responsibly, and fairly in your university study ensures the CQUniversity qualification you earn will be valued as a true indication of your individual academic achievement and will continue to receive the respect and recognition it deserves.
As a student, you are responsible for reading and following CQUniversity’s policies, including the Student Academic Integrity Policy and Procedure. This policy sets out CQUniversity’s expectations of you to act with integrity, examples of academic integrity breaches to avoid, the processes used to address alleged breaches of academic integrity, and potential penalties.
What is a breach of academic integrity?
A breach of academic integrity includes but is not limited to plagiarism, self-plagiarism, collusion, cheating, contract cheating, and academic misconduct. The Student Academic Integrity Policy and Procedure defines what these terms mean and gives examples.
Why is academic integrity important?
A breach of academic integrity may result in one or more penalties, including suspension or even expulsion from the University. It can also have negative implications for student visas and future enrolment at CQUniversity or elsewhere. Students who engage in contract cheating also risk being blackmailed by contract cheating services.
Where can I get assistance?
For academic advice and guidance, the Academic Learning Centre (ALC) can support you in becoming confident in completing assessments with integrity and of high standard.
What can you do to act with integrity?
