Overview
This unit focuses on the production of goods and services in a multitude of operations that provide for the needs of people in our increasingly globalised economy. In this unit, you will gain insights on how output is achieved smoothly, efficiently, and profitably to meet the needs of organisational customers and clients. This unit will enable you to gain knowledge and skills to recognise the need for improvements within an organisation's business model and value chain. You will examine productivity management, quality control, facilities management, and project management. The unit will enable you to design and develop production and operating systems, while also applying a number of generic problem-solving techniques.
Details
Pre-requisites or Co-requisites
Completion of 48 credit points in the first year of equivalent full-time study.
Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).
Offerings For Term 1 - 2018
Attendance Requirements
All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).
Recommended Student Time Commitment
Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.
Class Timetable
Assessment Overview
Assessment Grading
This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University’s Grades and Results Policy for more details of interim results and final grades.
All University policies are available on the CQUniversity Policy site.
You may wish to view these policies:
- Grades and Results Policy
- Assessment Policy and Procedure (Higher Education Coursework)
- Review of Grade Procedure
- Student Academic Integrity Policy and Procedure
- Monitoring Academic Progress (MAP) Policy and Procedure – Domestic Students
- Monitoring Academic Progress (MAP) Policy and Procedure – International Students
- Student Refund and Credit Balance Policy and Procedure
- Student Feedback – Compliments and Complaints Policy and Procedure
- Information and Communications Technology Acceptable Use Policy and Procedure
This list is not an exhaustive list of all University policies. The full list of University policies are available on the CQUniversity Policy site.
Feedback, Recommendations and Responses
Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.
Feedback from Have Your Say
(All) "lecturers provided good real life examples of each part of the OM material" ... "extensive industry experience is priceless"
Continue using current examples occurring in industry as well as discussing those being reported in the media.
Feedback from Have Your Say
"The model site was presented well and easy to find my way around. All relevant documents were placed at the top of the page which was helpful"
Use 'lean principles' to assist navigation to relevant documents.
Feedback from Have Your Say
"Video discussions of assessments were very helpful"
Maintain this activity and encourage greater participation.
Feedback from Have Your Say
"I would have liked to participate in the Zoom sessions but the time allocated was during work hours (lunchtime), although I understand it is challenging catering to a diverse range of students"
Students have been polled for more convenient time; sessions are now being run after 7:00PM
Feedback from Have Your Say
"The best aspect was the extra resources supplied on Moodle"
Continue to revise materials with current research papers, TED and You Tube presentations, and emerging aspects being reported by the media. discussion.
Feedback from Have Your Say
"Tutorial activities added value to the learning contexts"
Maintain the connection between research and evidence-based best-practice.
- Analyse the role operations managers perform in an organisation
- Examine the interaction of operations management with other functional areas such as finance, marketing, and human resources
- Evaluate operational processes in the context of efficiency, effectiveness, flexibility, quality, cost management, responsiveness, and productivity
- Develop the ability to use qualitative and quantitative techniques to address and solve operations management problems
- Analyse recent and emerging trends in operations management and their potential impact on organisational performance.
Alignment of Assessment Tasks to Learning Outcomes
| Assessment Tasks | Learning Outcomes | ||||
|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | |
| 1 - Written Assessment - 40% | |||||
| 2 - Practical Assessment - 60% | |||||
Alignment of Graduate Attributes to Learning Outcomes
| Graduate Attributes | Learning Outcomes | ||||
|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | |
| 1 - Communication | |||||
| 2 - Problem Solving | |||||
| 3 - Critical Thinking | |||||
| 4 - Information Literacy | |||||
| 5 - Team Work | |||||
| 6 - Information Technology Competence | |||||
| 7 - Cross Cultural Competence | |||||
| 8 - Ethical practice | |||||
| 9 - Social Innovation | |||||
| 10 - Aboriginal and Torres Strait Islander Cultures | |||||
Alignment of Assessment Tasks to Graduate Attributes
| Assessment Tasks | Graduate Attributes | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | |
| 1 - Written Assessment - 40% | ||||||||||
| 2 - Practical Assessment - 60% | ||||||||||
Textbooks
OM6 ( Operations Management )
Edition: 6th edn (2016)
Authors: Collier, DA & Evans, JR
Cengage Learning
Florence Florence , KY , USA
ISBN: 9781305664791
Binding: Paperback
Additional Textbook Information
IT Resources
- CQUniversity Student Email
- Internet
- Unit Website (Moodle)
- Zoom.us (invited as a guest)
All submissions for this unit must use the referencing style: American Psychological Association 6th Edition (APA 6th edition)
For further information, see the Assessment Tasks.
j.callan@cqu.edu.au
Module/Topic
Operations, Value Chains, and Measuring Performance
Chapter
Ch. 1 Operations Management and Value Chains.
Ch. 2 Measuring Performance in Operations and Value Chains
Events and Submissions/Topic
Interactive Seminar 1:
Welcome to the unit -- learning outcomes
Introduction to learning log requirements, and learning objectives
Module/Topic
Operational strategy and technology
Chapter
Ch. 3 Operations Strategy.
Ch. 4 Technology and Operations Management
Events and Submissions/Topic
Interactive Seminar 2:
Learning Log 1 due 12 March 2018 (5:00 PM AEST)
Module/Topic
Goods and Service Design
Chapter
Ch. 5 Goods and Service Design
Events and Submissions/Topic
Interactive Seminar 3:
Learning Log 2 due 19 March 2018 (5:00 PM AEST)
Module/Topic
Process, Selection, Design, and Analysis
Chapter
Ch. 7 Process, Selection, Design, and Analysis
Events and Submissions/Topic
Interactive Seminar 4:
Learning Log 3 due 26 March 2018 (5:00 PM AEST)
Module/Topic
Facility and work design
Chapter
Ch. 8 Facility and Work Design
Events and Submissions/Topic
Interactive Seminar 5:
Learning Log 4 due 2 April 2018 (5:00 PM AEST)
Module/Topic
Contact Free
Chapter
Events and Submissions/Topic
Module/Topic
Supply chain design
Chapter
Ch. 6 Supply Chain Design
Events and Submissions/Topic
Interactive Seminar 6:
Learning Log 5 due 16 April 2018 (5:00 PM AEST)
Module/Topic
Forecasting, demand planning and capacity management
Chapter
Ch. 9 Forecasting and Demand Planning
Ch. 10 Capacity Management
Events and Submissions/Topic
Interactive Seminar 7:
Learning Log 6 due 23 April 2018 (5:00 PM AEST)
Operations Management Essay Due: Week 7 Tuesday (24 Apr 2018) 5:00 pm AEST
Module/Topic
Inventory management and supply chain logistics
Chapter
Ch. 11 Managing Inventories in Supply Chains.
Ch. 12 Supply Chain Management and Logistics
Events and Submissions/Topic
Interactive Seminar 8:
Learning Log 7 due 30 April 2018 (5:00 PM AEST)
Module/Topic
Scheduling and sequencing
Chapter
Ch. 13 Resource Management.
Ch. 14 Operations Scheduling and Sequencing
Events and Submissions/Topic
Interactive Seminar 9:
Learning Log 8 due 7 May 2018 (5:00 PM AEST)
Module/Topic
Quality management and quality control
Chapter
Ch.15 Quality Management.
Ch. 16 Quality Control and Statistical Process Control (SPC)
Events and Submissions/Topic
Interactive Seminar 10
Module/Topic
Lean operations
Chapter
Ch.17 Lean Operating Systems
Events and Submissions/Topic
Interactive Seminar 11
Module/Topic
Managing projects
Chapter
Ch. 18 Project Management
Events and Submissions/Topic
Interactive Seminar 12:
Unit review and evaluation
Operations Management Capability Assessment: (i) Learning Logs 1-8 (20%) and (ii) Written Report II (40%) Due: Week 12 Monday (28 May 2018) 5:00 pm AEST
1 Written Assessment
Write an essay (1500-1800 words) that addresses problems specific to a designated operations management scenario.
The assessment requires you to provide insights that demonstrate understanding of operations management stemming from theoretical and conceptual content covered during the first 6 weeks of the unit.
Assessment details are provided in the form of briefing notes as well as in-class guidance and clarification as required.
Week 7 Tuesday (24 Apr 2018) 5:00 pm AEST
Use file (.doc, .docx to .pdf) converter and submit the essay.
Week 9 Tuesday (8 May 2018)
Grades and feedback comments are released in Moodle. Feedback Studio and the Grade book are the designated platforms for reviewing outcomes from the assessment process
Assessment of content: |
Marks |
Interpretation, understanding, and explanation of an operations management problem. |
10 |
| Assessment of logic and analytical reasoning: | |
Appropriateness of data including suggested requirement for calculations and analysis |
20 |
| Assessment of referencing standards, language conventions, and usage. | |
Use of the APA referencing and citation standards for third-party content (i) in-text referencing (ii) capitalization and layout (iii) Turn-it-in similarity rate (threshold). |
10 |
- Analyse the role operations managers perform in an organisation
- Examine the interaction of operations management with other functional areas such as finance, marketing, and human resources
- Evaluate operational processes in the context of efficiency, effectiveness, flexibility, quality, cost management, responsiveness, and productivity
- Analyse recent and emerging trends in operations management and their potential impact on organisational performance.
- Communication
- Problem Solving
- Critical Thinking
- Ethical practice
2 Practical Assessment
Assessment 2 comprises two principal tasks:
(i) Learning Logs 1-8 (20%)
Learning logs (100-150 words) draw on content specific to the week preceding the date of submission.
Each exercise addresses a topic of importance to your overall appreciation of Industry 4.0 issues, and your chief role is to identify implications (positive or negative) concerning operational management capability. Learning logs enable you to work on subject matter of relevance to Written Report II, since the topics, as listed in Moodle, equate with key aspects of importance to operations management theory and practice.
(ii) Written Report II (40%)
Develop and submit a concise report (1500-1800 words) that assesses and evaluates anticipated discontinuities and disruptions (imminent failure) to a key aspect of operations management. The key aspect you select must also feature a problem of some importance. Pay particular attention to briefing notes provided in the assessment block in Moodle, as preparation for the report starts in week 2. Critical insight rather than a descriptive account of operations management is a specific assessment requirement for the report. Appropriately structured reports demonstrate not only a working appreciation of particular theories and concepts specific to operations management, but also make the case for or against a need to contemplate contingency planning—a course of action intended to offset the prospect of a significant future event derailing a firm's operating status or capability. .
To successfully complete the assessment:
- Make use of the lectures
- Participate in the weekly seminars (workshops)
- Fulfill the assigned reading for each week
- Complete the required Learning Log entries
- Refer to the assessment criteria and apply the agreed standards
Assessment details are provided in the form of briefing notes as well as in-class guidance and clarification as required.
Week 12 Monday (28 May 2018) 5:00 pm AEST
Learning Logs submissions may not extend beyond Monday 7 May (5:00 PM AEST). Written Report II falls due 28 May (5:00 PM AEST) Use file converter (.doc, .docx to .pdf) and submit the written report. Submissions must uploaded into Moodle per policy on or before the due date. Penalties apply for late submissions.
Week 9 Friday (11 May 2018)
Final grades for learning logs are reported in the gradebook. Written Report II feedback and grades are to be released upon certification of grades (refer to assessment policy).
Learning Logs: (20 marks)
Each learning log entry or posting is rated to a maximum of 5 points (see rubric in Moodle). The total of ratings is scaled to provide a grade of up to 20 marks (refer to the grade book)
Each of the 8 learning log postings provides an account or personal insight or reflection of learning and understanding. Learning logs a written statements confirming learning and understanding acquired through guided reading, instruction, and interaction. The contents, attachments, and reflections you post are not for publication. As a collection of notes to oneself each post is graded in terms of its capacity to assist you in structuring and developing the final written report.
Written feedback and ratings are provided on or before Friday (5:00 pm) of the week each learning log falls due.
Written Report: (40 marks)
Develop and submit a concise report that assesses and evaluates anticipated discontinuities and disruptions to a key aspect of operations management.
| Assessment of content: | Marks |
|
Interpretation, understanding, and explanation of an operations management problem. Integration and application of the textbook and refereed academic sources pertinent to the stated problem |
10 |
| Assessment of analytical reasoning: | |
|
Appropriateness of worked data including calculations, analysis, and interpretation if needed Critical discussion of relevant theoretical issues The development of theoretical propositions or claims and counter claims (points of argument) Problem resolution and justification |
20 |
| Assessment of referencing standards, language conventions, and usage. | |
|
Use of the APA referencing and citation standards for third-party content (i) in text referencing (ii) capitalization and layout (iii) Turn-it-in similarity rate (threshold). Appropriate presentation essay structure, and word count (10% +/-) Addresses language conventions: (i) paragraph structure (ii) spelling (iii) grammar (iv) terminology Addresses language usage (i) word order (ii) report flow/structure (iii) paraphrasing and quotations limits (iv) tense (past or present) (v) subject and verb agreement |
10 |
- Analyse the role operations managers perform in an organisation
- Examine the interaction of operations management with other functional areas such as finance, marketing, and human resources
- Evaluate operational processes in the context of efficiency, effectiveness, flexibility, quality, cost management, responsiveness, and productivity
- Develop the ability to use qualitative and quantitative techniques to address and solve operations management problems
- Analyse recent and emerging trends in operations management and their potential impact on organisational performance.
- Communication
- Problem Solving
- Critical Thinking
- Information Literacy
- Information Technology Competence
- Cross Cultural Competence
- Ethical practice
As a CQUniversity student you are expected to act honestly in all aspects of your academic work.
Any assessable work undertaken or submitted for review or assessment must be your own work. Assessable work is any type of work you do to meet the assessment requirements in the unit, including draft work submitted for review and feedback and final work to be assessed.
When you use the ideas, words or data of others in your assessment, you must thoroughly and clearly acknowledge the source of this information by using the correct referencing style for your unit. Using others’ work without proper acknowledgement may be considered a form of intellectual dishonesty.
Participating honestly, respectfully, responsibly, and fairly in your university study ensures the CQUniversity qualification you earn will be valued as a true indication of your individual academic achievement and will continue to receive the respect and recognition it deserves.
As a student, you are responsible for reading and following CQUniversity’s policies, including the Student Academic Integrity Policy and Procedure. This policy sets out CQUniversity’s expectations of you to act with integrity, examples of academic integrity breaches to avoid, the processes used to address alleged breaches of academic integrity, and potential penalties.
What is a breach of academic integrity?
A breach of academic integrity includes but is not limited to plagiarism, self-plagiarism, collusion, cheating, contract cheating, and academic misconduct. The Student Academic Integrity Policy and Procedure defines what these terms mean and gives examples.
Why is academic integrity important?
A breach of academic integrity may result in one or more penalties, including suspension or even expulsion from the University. It can also have negative implications for student visas and future enrolment at CQUniversity or elsewhere. Students who engage in contract cheating also risk being blackmailed by contract cheating services.
Where can I get assistance?
For academic advice and guidance, the Academic Learning Centre (ALC) can support you in becoming confident in completing assessments with integrity and of high standard.
What can you do to act with integrity?
