CQUniversity Unit Profile
MGMT19126 Term 1 - 2021
Operations Management
All details in this unit profile for MGMT19126 have been officially approved by CQUniversity and represent a learning partnership between the University and you (our student).
The information will not be changed unless absolutely necessary and any change will be clearly indicated by an approved correction included in the profile.
General Information

Overview

This unit focuses on the production of goods and services in a multitude of operations that provide for the needs of people in our increasingly globalised economy. In this unit, you will gain insights on how output is achieved smoothly, efficiently, and profitably to meet the needs of organisational customers and clients. This unit will enable you to gain knowledge and skills to recognise the need for improvements within an organisation's business model and value chain. You will examine productivity management, quality control, facilities management, and project management. The unit will enable you to design and develop production and operating systems, while also applying a number of generic problem-solving techniques.

Details

Career Level: Undergraduate
Unit Level: Level 2
Credit Points: 6
Student Contribution Band: 10
Fraction of Full-Time Student Load: 0.125

Pre-requisites or Co-requisites

Completion of 48 credit points in the first year of equivalent full-time study.

Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).

Offerings For Term 1 - 2021

Brisbane
Melbourne
Online
Sydney

Attendance Requirements

All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Class and Assessment Overview

Recommended Student Time Commitment

Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Class Timetable

Bundaberg, Cairns, Emerald, Gladstone, Mackay, Rockhampton, Townsville
Adelaide, Brisbane, Melbourne, Perth, Sydney

Assessment Overview

1. Written Assessment
Weighting: 40%
2. Practical Assessment
Weighting: 60%

Assessment Grading

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University’s Grades and Results Policy for more details of interim results and final grades.

Previous Student Feedback

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Feedback from Have Your Say

Feedback

"Having video or audio recordings about the assessment guideline. To give us extra information about the assessment, and clearly identified what is expected from students and to prevent any confusion. I believe it makes us do well in our assessments."

Recommendation

Ensure additional assessment recordings are uploaded to Moodle.

Feedback from Have Your Say

Feedback

"More application to current organisations would improve the understanding."

Recommendation

Try to encompass case discussion of issues and operational aspects that are in current media coverage.

Unit Learning Outcomes
On successful completion of this unit, you will be able to:
  1. Analyse the role operations managers perform in an organisation
  2. Examine the interaction of operations management with other functional areas such as finance, marketing, and human resources
  3. Evaluate operational processes in the context of efficiency, effectiveness, flexibility, quality, cost management, responsiveness, and productivity
  4. Develop the ability to use qualitative and quantitative techniques to address and solve operations management problems
  5. Analyse recent and emerging trends in operations management and their potential impact on organisational performance.
Alignment of Learning Outcomes, Assessment and Graduate Attributes
N/A Level
Introductory Level
Intermediate Level
Graduate Level
Professional Level
Advanced Level

Alignment of Assessment Tasks to Learning Outcomes

Assessment Tasks Learning Outcomes
1 2 3 4 5
1 - Written Assessment - 40%
2 - Practical Assessment - 60%

Alignment of Graduate Attributes to Learning Outcomes

Graduate Attributes Learning Outcomes
1 2 3 4 5
1 - Communication
2 - Problem Solving
3 - Critical Thinking
4 - Information Literacy
5 - Team Work
6 - Information Technology Competence
7 - Cross Cultural Competence
8 - Ethical practice
9 - Social Innovation

Alignment of Assessment Tasks to Graduate Attributes

Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7 8 9
1 - Written Assessment - 40%
2 - Practical Assessment - 60%
Textbooks and Resources

Textbooks

Prescribed

OM6 ( Operations Management ) 6th edn (2017)

Authors: Collier, DA & Evans, JR
Cengage Learning
Florence Florence , KY , USA
ISBN: 9781305664791
Binding: Paperback

Additional Textbook Information

Copies can be purchased at the CQUni Bookshop here: http://bookshop.cqu.edu.au (search on the Unit code)

IT Resources

You will need access to the following IT resources:
  • CQUniversity Student Email
  • Internet
  • Unit Website (Moodle)
  • Zoom.us (invited as a guest)
Referencing Style

All submissions for this unit must use the referencing style: American Psychological Association 7th Edition (APA 7th edition)

For further information, see the Assessment Tasks.

Teaching Contacts
Swee Kuik Unit Coordinator
s.kuik@cqu.edu.au
Schedule
Week 1 Begin Date: 08 Mar 2021

Module/Topic

Operations, Value Chains, and Measuring Performance

Chapter

Ch. 1 Operations Management and Value Chains.
Ch. 2 Measuring Performance in Operations and Value Chains

Events and Submissions/Topic


Week 2 Begin Date: 15 Mar 2021

Module/Topic

Operational strategy and technology

Chapter

Ch. 3 Operations Strategy.
Ch. 4 Technology and Operations Management

Events and Submissions/Topic


Week 3 Begin Date: 22 Mar 2021

Module/Topic

Goods and Service Design

Chapter

Ch. 5 Goods and Service Design

Events and Submissions/Topic


Week 4 Begin Date: 29 Mar 2021

Module/Topic

Process, Selection, Design, and Analysis

Chapter

Ch. 7 Process, Selection, Design, and Analysis

Events and Submissions/Topic


Week 5 Begin Date: 05 Apr 2021

Module/Topic

Facility and work design

Chapter

Ch. 8 Facility and Work Design

Events and Submissions/Topic

Operations Management Assessment Due: Week 5 Friday (9 Apr 2021) 5:00 pm AEST
Vacation Week Begin Date: 12 Apr 2021

Module/Topic

Contact Free

Chapter

Events and Submissions/Topic


Week 6 Begin Date: 19 Apr 2021

Module/Topic

Supply chain design

Chapter

Ch. 6 Supply Chain Design

Events and Submissions/Topic


Week 7 Begin Date: 26 Apr 2021

Module/Topic

Forecasting, demand planning and capacity management

Chapter

Ch. 9 Forecasting and Demand Planning
Ch. 10 Capacity Management

Events and Submissions/Topic


Week 8 Begin Date: 03 May 2021

Module/Topic

Inventory management and supply chain logistics

Chapter

Ch. 11 Managing Inventories in Supply Chains.
Ch. 12 Supply Chain Management and Logistics

Events and Submissions/Topic


Week 9 Begin Date: 10 May 2021

Module/Topic

Scheduling and sequencing

Chapter

Ch. 13 Resource Management.
Ch. 14 Operations Scheduling and Sequencing

Events and Submissions/Topic

Operations Management Assessment: Task A - Online quiz starts at 9:00 AM AEST Monday, Week 9 Monday and closes at 5pm AEST Friday Week 12
Week 10 Begin Date: 17 May 2021

Module/Topic

Quality management and quality control

Chapter

Ch.15 Quality Management.
Ch.16 Quality Control and Statistical Process Control (SPC)

Events and Submissions/Topic


Week 11 Begin Date: 24 May 2021

Module/Topic

Lean operations

Chapter

Ch.17 Lean Operating Systems

Events and Submissions/Topic


Week 12 Begin Date: 31 May 2021

Module/Topic

Managing projects

Chapter

Ch.18 Project Management

Events and Submissions/Topic

Operations Management Assessment: Task A - Online Quiz (20%) and Task B - Written Report (40%) Due: Week 12 Friday (4 Jun 2021) 5:00 pm AEST
Review/Exam Week Begin Date: 07 Jun 2021

Module/Topic

Chapter

Events and Submissions/Topic

Exam Week Begin Date: 14 Jun 2021

Module/Topic

Chapter

Events and Submissions/Topic

Assessment Tasks

1 Written Assessment

Assessment Title
Operations Management Assessment

Task Description

The assessment is designed for students to apply operations management concepts, methods and tools. The assessment involves writing a 1800-word business report responding to assessment questions related to specific topics and/or case material provided by your Unit Coordinator. Submit your 1800-word report through Turnitin in Moodle with a cover sheet showing the unit name and number, assessment number, your name and student number.

Assessment details and guidance will be provided on the unit website. You can discuss your assessment ideas in the unit Discussion Forum #1, before you complete and submit the assessment.


Assessment Due Date

Week 5 Friday (9 Apr 2021) 5:00 pm AEST


Return Date to Students

Grades and feedback comments are released in Moodle. Feedback Studio and the Grade book are the designated platforms for reviewing outcomes from the assessment process


Weighting
40%

Assessment Criteria

Your report analysis, recommendations and presentation will be assessed according to the following criteria:

  • Demonstrated understanding of operations management concepts that are related to the questions posed: 20%
  • Able to evaluate and articulate practical implications, feasibility, justification and limitation: 20%
  • Critical evaluation and integration of relevant academic and literature to provide theoretical and practical aspects. Insights from a minimum of 10 academic journal articles must be incorporated in your critical analysis: 20%
  • Articulate appropriate and well-structured, concise and clear expression of operations management arguments in terms of theoretical and practical elements: 20%
  • Provide a clear flow of thought throughout the business report, evidenced by succinct Executive Summary, Introduction, and Conclusion: 10%
  • Adherence to APA Reference format: 5%
  • Clarity of written expression, grammar, spelling: 5%

Report length 1800-words (penalty of 1% per 100-words that exceed the maximum 1980-words). However, the summary, table of contents, reference list and appendices are excluded from a report’s word count.

Submissions must be in Business Report format using Word with 1.5 line spacing and Times Roman 12-point font. Late submissions will also be penalised at the rate of "five percent of the total marks available for the assessment each calendar day (full or part) it is overdue" (Policy: Assessment of Coursework section 3.2.4)


Referencing Style

Submission
Online

Submission Instructions
Submissions must be uploaded into Moodle (the unit website) per policy on or before the due date. Penalties apply for late submissions.

Learning Outcomes Assessed
  • Analyse the role operations managers perform in an organisation
  • Examine the interaction of operations management with other functional areas such as finance, marketing, and human resources
  • Evaluate operational processes in the context of efficiency, effectiveness, flexibility, quality, cost management, responsiveness, and productivity
  • Analyse recent and emerging trends in operations management and their potential impact on organisational performance.


Graduate Attributes
  • Communication
  • Problem Solving
  • Critical Thinking
  • Ethical practice

2 Practical Assessment

Assessment Title
Operations Management Assessment: Task A - Online Quiz (20%) and Task B - Written Report (40%)

Task Description

Assessment 2 comprises two principal tasks:

Task A: Online Quiz (20%)

The quiz includes 40 questions and has a time limit of 60 minutes.

Task B: Written Report (40%)

The assessment is designed for students to apply operations management concepts, methods and tools. The assessment involves writing a 1800-word business report responding to assessment questions related to specific topics and/or case material provided by your Unit Coordinator. Submit your 1800-word report through Turnitin in Moodle with a cover sheet showing the unit name and number, assessment number, your name and student number. Assessment details and guidance will be provided on the unit website. You can discuss your assessment ideas in the unit Discussion Forum #2, before you complete and submit the assessment.


    Assessment Due Date

    Week 12 Friday (4 Jun 2021) 5:00 pm AEST

    Task A: Online quiz starts at 9:00 AM AEST Monday Week 9 and closes at 5:00 PM AEST Friday Week 12 in Moodle. Task B: Written Report falls due in Week 12 Friday (5:00 PM AEST). Submissions must uploaded into Moodle per policy on or before the due date. Penalties apply for late submissions.


    Return Date to Students

    Assessment feedback and grades are to be released upon certification of grades (refer to assessment policy).


    Weighting
    60%

    Assessment Criteria

    Task A: Online Quiz: (20 marks)

    You will be given 60 minutes to complete the online quiz via Moodle Site. The total score for the quiz is 20 marks (40 questions x 0.5 mark per question = 20 marks)

    Task B: Written Report: (40 marks)

    Your report analysis, recommendations and presentation will be assessed according to the following criteria:

    • Demonstrated understanding of operations management concepts that are related to the questions posed: 20%
    • Able to evaluate and articulate practical implications, feasibility, justification and limitation: 20%
    • Critical evaluation and integration of relevant academic and literature to provide theoretical and practical aspects. Insights from a minimum of 10 academic journal articles must be incorporated in your critical analysis: 20%
    • Articulate appropriate and well-structured, concise and clear expression of operations management arguments in terms of theoretical and practical elements: 20%
    • Provide a clear flow of thought throughout the business report, evidenced by succinct Executive Summary, Introduction, and Conclusion: 10%
    • Adherence to APA Reference format: 5%
    • Clarity of written expression, grammar, spelling: 5%

    Report length 1800-words (penalty of 1% per 100-words that exceed the maximum 1980-words). However, the summary, table of contents, reference list and appendices are excluded from a report’s word count.

    Submissions must be in Business Report format using Word with 1.5 line spacing and Times Roman 12-point font. Late submissions will also be penalised at the rate of "five percent of the total marks available for the assessment each calendar day (full or part) it is overdue" (Policy: assessment of Coursework section 3.2.4)


    Referencing Style

    Submission
    Online

    Submission Instructions
    Submissions must be uploaded into Moodle (the unit website) per policy on or before the due date. Penalties apply for late submissions.

    Learning Outcomes Assessed
    • Analyse the role operations managers perform in an organisation
    • Examine the interaction of operations management with other functional areas such as finance, marketing, and human resources
    • Evaluate operational processes in the context of efficiency, effectiveness, flexibility, quality, cost management, responsiveness, and productivity
    • Develop the ability to use qualitative and quantitative techniques to address and solve operations management problems
    • Analyse recent and emerging trends in operations management and their potential impact on organisational performance.


    Graduate Attributes
    • Communication
    • Problem Solving
    • Critical Thinking
    • Information Literacy
    • Information Technology Competence
    • Cross Cultural Competence
    • Ethical practice

    Academic Integrity Statement

    As a CQUniversity student you are expected to act honestly in all aspects of your academic work.

    Any assessable work undertaken or submitted for review or assessment must be your own work. Assessable work is any type of work you do to meet the assessment requirements in the unit, including draft work submitted for review and feedback and final work to be assessed.

    When you use the ideas, words or data of others in your assessment, you must thoroughly and clearly acknowledge the source of this information by using the correct referencing style for your unit. Using others’ work without proper acknowledgement may be considered a form of intellectual dishonesty.

    Participating honestly, respectfully, responsibly, and fairly in your university study ensures the CQUniversity qualification you earn will be valued as a true indication of your individual academic achievement and will continue to receive the respect and recognition it deserves.

    As a student, you are responsible for reading and following CQUniversity’s policies, including the Student Academic Integrity Policy and Procedure. This policy sets out CQUniversity’s expectations of you to act with integrity, examples of academic integrity breaches to avoid, the processes used to address alleged breaches of academic integrity, and potential penalties.

    What is a breach of academic integrity?

    A breach of academic integrity includes but is not limited to plagiarism, self-plagiarism, collusion, cheating, contract cheating, and academic misconduct. The Student Academic Integrity Policy and Procedure defines what these terms mean and gives examples.

    Why is academic integrity important?

    A breach of academic integrity may result in one or more penalties, including suspension or even expulsion from the University. It can also have negative implications for student visas and future enrolment at CQUniversity or elsewhere. Students who engage in contract cheating also risk being blackmailed by contract cheating services.

    What can you do to act with integrity?

    Where can I get assistance?

    For academic advice and guidance, the Academic Learning Centre (ALC) can support you in becoming confident in completing assessments with integrity and of high standard.