Overview
This unit focuses on the production of goods and services in a multitude of operations that provide for the needs of people in our increasingly globalised economy. In this unit, you will gain insights on how output is achieved smoothly, efficiently, and profitably to meet the needs of organisational customers and clients. This unit will enable you to gain knowledge and skills to recognise the need for improvements within an organisation's business model and value chain. You will examine productivity management, quality control, facilities management, and project management. The unit will enable you to design and develop production and operating systems, while also applying a number of generic problem-solving techniques.
Details
Pre-requisites or Co-requisites
Completion of 48 credit points in the first year of equivalent full-time study.
Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).
Offerings For Term 1 - 2022
Attendance Requirements
All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).
Recommended Student Time Commitment
Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.
Class Timetable
Assessment Overview
Assessment Grading
This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University’s Grades and Results Policy for more details of interim results and final grades.
All University policies are available on the CQUniversity Policy site.
You may wish to view these policies:
- Grades and Results Policy
- Assessment Policy and Procedure (Higher Education Coursework)
- Review of Grade Procedure
- Student Academic Integrity Policy and Procedure
- Monitoring Academic Progress (MAP) Policy and Procedure – Domestic Students
- Monitoring Academic Progress (MAP) Policy and Procedure – International Students
- Student Refund and Credit Balance Policy and Procedure
- Student Feedback – Compliments and Complaints Policy and Procedure
- Information and Communications Technology Acceptable Use Policy and Procedure
This list is not an exhaustive list of all University policies. The full list of University policies are available on the CQUniversity Policy site.
Feedback, Recommendations and Responses
Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.
Feedback from Have Your Say
"The bests aspects behind this course would be insights into how there is a substantial effort that goes behind operational management. Especially in terms of capacity, forecasting, facility designs, and layouts were interesting to read and learn about."
Continue using current examples occurring in industry as well as discussing those being reported in the media.
Feedback from Have Your Say
The vast quantity of online resources help students in complete weekly activities and assessments.
Continue to update online resource to include more case studies from different industry sectors.
- Analyse the role operations managers perform in an organisation
- Examine the interaction of operations management with other functional areas such as finance, marketing, and human resources
- Evaluate operational processes in the context of efficiency, effectiveness, flexibility, quality, cost management, responsiveness, and productivity
- Develop the ability to use qualitative and quantitative techniques to address and solve operations management problems
- Analyse recent and emerging trends in operations management and their potential impact on organisational performance.
Alignment of Assessment Tasks to Learning Outcomes
Assessment Tasks | Learning Outcomes | ||||
---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | |
1 - Written Assessment - 40% | |||||
2 - Practical Assessment - 60% |
Alignment of Graduate Attributes to Learning Outcomes
Graduate Attributes | Learning Outcomes | ||||
---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | |
1 - Communication | |||||
2 - Problem Solving | |||||
3 - Critical Thinking | |||||
4 - Information Literacy | |||||
5 - Team Work | |||||
6 - Information Technology Competence | |||||
7 - Cross Cultural Competence | |||||
8 - Ethical practice | |||||
9 - Social Innovation | |||||
10 - Aboriginal and Torres Strait Islander Cultures |
Alignment of Assessment Tasks to Graduate Attributes
Assessment Tasks | Graduate Attributes | |||||||||
---|---|---|---|---|---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | |
1 - Written Assessment - 40% | ||||||||||
2 - Practical Assessment - 60% |
Textbooks
OM6 ( Operations Management )
Edition: 6th edn (2017)
Authors: Collier, DA & Evans, JR
Cengage Learning
Florence Florence , KY , USA
ISBN: 9781305664791
Binding: Paperback
IT Resources
- CQUniversity Student Email
- Internet
- Unit Website (Moodle)
- Zoom.us (invited as a guest)
All submissions for this unit must use the referencing style: American Psychological Association 7th Edition (APA 7th edition)
For further information, see the Assessment Tasks.
t.andersson@cqu.edu.au
Module/Topic
Operations, Value Chains, and Measuring Performance
Chapter
Ch. 1 Operations Management and Value Chains.
Ch. 2 Measuring Performance in Operations and Value Chains
Events and Submissions/Topic
Module/Topic
Operational strategy and technology
Chapter
Ch. 3 Operations Strategy.
Ch. 4 Technology and Operations Management
Events and Submissions/Topic
Module/Topic
Goods and Service Design
Chapter
Ch. 5 Goods and Service Design
Events and Submissions/Topic
Module/Topic
Process, Selection, Design, and Analysis
Chapter
Ch. 7 Process, Selection, Design, and Analysis
Events and Submissions/Topic
Module/Topic
Facility and work design
Chapter
Ch. 8 Facility and Work Design
Events and Submissions/Topic
Module/Topic
Contact Free
Chapter
Events and Submissions/Topic
Module/Topic
Supply chain design
Chapter
Ch. 6 Supply Chain Design
Events and Submissions/Topic
Module/Topic
Forecasting, demand planning and capacity management
Chapter
Ch. 9 Forecasting and Demand Planning
Ch. 10 Capacity Management
Events and Submissions/Topic
Module/Topic
Inventory management and supply chain logistics
Chapter
Ch. 11 Managing Inventories in Supply Chains.
Ch. 12 Supply Chain Management and Logistics
Events and Submissions/Topic
Module/Topic
Scheduling and sequencing
Chapter
Ch. 13 Resource Management.
Ch. 14 Operations Scheduling and Sequencing
Events and Submissions/Topic
Module/Topic
Quality management and quality control
Chapter
Ch.15 Quality Management.
Ch.16 Quality Control and Statistical Process Control (SPC)
Events and Submissions/Topic
Module/Topic
Lean operations
Chapter
Ch.17 Lean Operating Systems
Events and Submissions/Topic
Module/Topic
Managing projects
Chapter
Ch.18 Project Management
Events and Submissions/Topic
1 Written Assessment
The assessment is designed for students to apply operations management concepts, methods and tools. The assessment involves writing a 1800-word business report responding to assessment questions related to specific topics and/or case material provided by your Unit Coordinator. Submit your 1800-word report through Turnitin in Moodle with a cover sheet showing the unit name and number, assessment number, your name and student number.
Assessment details and guidance will be provided on the unit website. You can discuss your assessment ideas in the unit Discussion Forum before you complete and submit the assessment.
Week 6 Tuesday (19 Apr 2022) 5:00 pm AEST
Grades and feedback comments are released in Moodle. Feedback Studio and the Grade book are the designated platforms for reviewing outcomes from the assessment process
Your report analysis, recommendations and presentation will be assessed according to the following criteria:
- Demonstrated understanding of operations management concepts that are related to the questions posed: 20%
- Able to evaluate and articulate practical implications, feasibility, justification and limitation: 20%
- Critical evaluation and integration of relevant academic and literature to provide theoretical and practical aspects. Insights from a minimum of 10 academic journal articles must be incorporated in your critical analysis: 20%
- Articulate appropriate and well-structured, concise and clear expression of operations management arguments in terms of theoretical and practical elements: 20%
- Provide a clear flow of thought throughout the business report, evidenced by succinct Executive Summary, Introduction, and Conclusion: 10%
- Adherence to APA Reference format: 5%
- Clarity of written expression, grammar, spelling: 5%
Report length 1800-words (penalty of 1% per 100-words that exceed the maximum 1980-words). However, the summary, table of contents, reference list and appendices are excluded from a report’s word count.
Submissions must be in Business Report format using Word with 1.5 line spacing and Times Roman 12-point font. Late submissions will also be penalised at the rate of "five percent of the total marks available for the assessment each calendar day (full or part) it is overdue" (Policy: Assessment of Coursework section 3.2.4)
- Analyse the role operations managers perform in an organisation
- Examine the interaction of operations management with other functional areas such as finance, marketing, and human resources
- Evaluate operational processes in the context of efficiency, effectiveness, flexibility, quality, cost management, responsiveness, and productivity
- Analyse recent and emerging trends in operations management and their potential impact on organisational performance.
- Communication
- Problem Solving
- Critical Thinking
- Ethical practice
2 Practical Assessment
Assessment 2 comprises two principal tasks:
Task A: Online Quiz (20%)
The quiz includes 40 questions and has a time limit of 60 minutes.
Task B: Written Report (40%)
The assessment is designed for students to apply operations management concepts, methods and tools. The assessment involves writing a 1800-word business report responding to assessment questions related to specific topics and/or case material provided by your Unit Coordinator. Submit your 1800-word report through Turnitin in Moodle with a cover sheet showing the unit name and number, assessment number, your name and student number. Assessment details and guidance will be provided on the unit website. You can discuss your assessment ideas in the unit Discussion Forum, before you complete and submit the assessment.
Week 12 Friday (3 June 2022) 5:00 pm AEST
Task A: The Online Quiz starts Monday Week 9 (at 9:00 AM AEST) and closes Friday Week 12 (at 5:00 PM AEST) in Moodle. Task B: The Written Report is due Friday Week 12 (5:00 PM AEST). Submissions must be uploaded to Moodle before the due deadline. Penalties apply for late submissions as per the university policies and procedures.
Assessment feedback and grades are to be released upon certification of grades (refer to assessment policy).
Task A: Online Quiz: (20 marks)
You will be given 60 minutes to complete the online quiz via Moodle Site. The total score for the quiz is 20 marks (40 questions x 0.5 mark per question = 20 marks)
Task B: Written Report: (40 marks)
Your report analysis, recommendations and presentation will be assessed according to the following criteria:
- Demonstrated understanding of operations management concepts that are related to the questions posed: 20%
- Able to evaluate and articulate practical implications, feasibility, justification and limitation: 20%
- Critical evaluation and integration of relevant academic and literature to provide theoretical and practical aspects. Insights from a minimum of 10 academic journal articles must be incorporated in your critical analysis: 20%
- Articulate appropriate and well-structured, concise and clear expression of operations management arguments in terms of theoretical and practical elements: 20%
- Provide a clear flow of thought throughout the business report, evidenced by succinct Executive Summary, Introduction, and Conclusion: 10%
- Adherence to APA Reference format: 5%
- Clarity of written expression, grammar, spelling: 5%
Report length 1800-words (penalty of 1% per 100-words that exceed the maximum 1980-words). However, the summary, table of contents, reference list and appendices are excluded from a report’s word count.
Submissions must be in Business Report format using Word with 1.5 line spacing and Times Roman 12-point font. Late submissions will also be penalised at the rate of "five percent of the total marks available for the assessment each calendar day (full or part) it is overdue" (Policy: assessment of Coursework section 3.2.4)
- Analyse the role operations managers perform in an organisation
- Examine the interaction of operations management with other functional areas such as finance, marketing, and human resources
- Evaluate operational processes in the context of efficiency, effectiveness, flexibility, quality, cost management, responsiveness, and productivity
- Develop the ability to use qualitative and quantitative techniques to address and solve operations management problems
- Analyse recent and emerging trends in operations management and their potential impact on organisational performance.
- Communication
- Problem Solving
- Critical Thinking
- Information Literacy
- Information Technology Competence
- Cross Cultural Competence
- Ethical practice
As a CQUniversity student you are expected to act honestly in all aspects of your academic work.
Any assessable work undertaken or submitted for review or assessment must be your own work. Assessable work is any type of work you do to meet the assessment requirements in the unit, including draft work submitted for review and feedback and final work to be assessed.
When you use the ideas, words or data of others in your assessment, you must thoroughly and clearly acknowledge the source of this information by using the correct referencing style for your unit. Using others’ work without proper acknowledgement may be considered a form of intellectual dishonesty.
Participating honestly, respectfully, responsibly, and fairly in your university study ensures the CQUniversity qualification you earn will be valued as a true indication of your individual academic achievement and will continue to receive the respect and recognition it deserves.
As a student, you are responsible for reading and following CQUniversity’s policies, including the Student Academic Integrity Policy and Procedure. This policy sets out CQUniversity’s expectations of you to act with integrity, examples of academic integrity breaches to avoid, the processes used to address alleged breaches of academic integrity, and potential penalties.
What is a breach of academic integrity?
A breach of academic integrity includes but is not limited to plagiarism, self-plagiarism, collusion, cheating, contract cheating, and academic misconduct. The Student Academic Integrity Policy and Procedure defines what these terms mean and gives examples.
Why is academic integrity important?
A breach of academic integrity may result in one or more penalties, including suspension or even expulsion from the University. It can also have negative implications for student visas and future enrolment at CQUniversity or elsewhere. Students who engage in contract cheating also risk being blackmailed by contract cheating services.
Where can I get assistance?
For academic advice and guidance, the Academic Learning Centre (ALC) can support you in becoming confident in completing assessments with integrity and of high standard.