Overview
Managers work with and through others in a variety of organisational structures, each with a set of internal contextual factors. In this unit you will critically examine the role of individuals, groups and managers in the performance outcomes of organisations in a dynamic environment. You will examine the context of organisations as structural frames and the different cultures, political networks and human resource processes that emerge and how these affect the management of people. The unit addresses specific aspects of the emotional intelligence model that will allow you to identify the key competencies required of managers to effectively work with and through others. Using reflective practice as the basis for personal development, you will be required to examine, develop and acquire the conceptual knowledge, behavioural skills and attitudinal components specific to managing others competencies including: social awareness, teamwork, conflict, and empathy and managing change.
Details
Pre-requisites or Co-requisites
There are no requisites for this unit.
Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).
Offerings For Term 3 - 2017
Attendance Requirements
All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).
Residential Schools
This unit has a Optional Residential School for distance mode students and the details are:
Click here to see your Residential School Timetable.
Recommended Student Time Commitment
Each 6-credit Postgraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.
Class Timetable
Assessment Overview
Assessment Grading
This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University’s Grades and Results Policy for more details of interim results and final grades.
All University policies are available on the CQUniversity Policy site.
You may wish to view these policies:
- Grades and Results Policy
- Assessment Policy and Procedure (Higher Education Coursework)
- Review of Grade Procedure
- Student Academic Integrity Policy and Procedure
- Monitoring Academic Progress (MAP) Policy and Procedure – Domestic Students
- Monitoring Academic Progress (MAP) Policy and Procedure – International Students
- Student Refund and Credit Balance Policy and Procedure
- Student Feedback – Compliments and Complaints Policy and Procedure
- Information and Communications Technology Acceptable Use Policy and Procedure
This list is not an exhaustive list of all University policies. The full list of University policies are available on the CQUniversity Policy site.
Feedback, Recommendations and Responses
Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.
Feedback from Unit evaluation
The best thing about the unit was the presentation part that helped a lot for us to understand...
Continue to incorporate presentation tasks that promote students to apply the learning from this unit.
- Critically evaluate organisational context as evidenced by structure, culture, systems and political processes and how these affect the management of people
- Critically analyse, reflect on and develop the key competencies , such as social awareness, conflict, teamwork and empathy and change, required to successfully manage others in an emotionally intelligent manner
- Research and apply established theories, both as independent learners and as members of work groups, related to individual behaviour and organisational systems to effectively identify and diagnose performance management problems
- Analyse critically and reflect on the factors that lead individuals to resist or accept change and to successfully apply established theories to address these challenges
- Interpret and successfully transmit knowledge, skills and ideas related to organisational context and managing people to a range of internal and external stakeholders.
Alignment of Assessment Tasks to Learning Outcomes
| Assessment Tasks | Learning Outcomes | ||||
|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | |
| 1 - Presentation - 30% | |||||
| 2 - Reflective Practice Assignment - 40% | |||||
| 3 - Examination - 30% | |||||
Alignment of Graduate Attributes to Learning Outcomes
| Graduate Attributes | Learning Outcomes | ||||
|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | |
| 1 - Knowledge | |||||
| 2 - Communication | |||||
| 3 - Cognitive, technical and creative skills | |||||
| 4 - Research | |||||
| 5 - Self-management | |||||
| 6 - Ethical and Professional Responsibility | |||||
| 7 - Leadership | |||||
| 8 - Aboriginal and Torres Strait Islander Cultures | |||||
Alignment of Assessment Tasks to Graduate Attributes
| Assessment Tasks | Graduate Attributes | |||||||
|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | |
| 1 - Presentation - 30% | ||||||||
| 2 - Reflective Practice Assignment - 40% | ||||||||
| 3 - Examination - 30% | ||||||||
Textbooks
Developing management skills
Edition: 5th edn (2012)
Authors: Carlopio, G & Andrawartha, JR
Pearson Australia
Sydney Sydney , NSW , Australia
Binding: Paperback
Reframing organizations
Edition: 5th edn (2013)
Authors: Bolman, LG & Deal
Jossey Bass
San Fransisco San Fransisco , CA , USA
Binding: Paperback
Additional Textbook Information
This unit does not have a prescribed text however two are highly recommended:
Bolman, L.G. and Deal, T.E. (2013) Reframing Organizations: Artistry, Choice, and Leadership, 5e, Jossey-Bass, San Fransisco, or later edition
(This is available as an ebook through the CQU library, or if a paper version is preferred, see the CQUni Bookshop here.)
Carlopio, G. and Andrawartha, J.R. (2012). Developing Management Skills, 5e, Pearson, Australia or later edition.
(This book can be purchased as an ebook through Pearson direct, or if a paper version is preferred, see the CQUni Bookshop here.)
IT Resources
- CQUniversity Student Email
- Internet
- Unit Website (Moodle)
All submissions for this unit must use the referencing style: American Psychological Association 6th Edition (APA 6th edition)
For further information, see the Assessment Tasks.
g.chapman@cqu.edu.au
Module/Topic
Topic 0A - The Competent Manager
Topic 0B - Understanding Social Competence
Chapter
Events and Submissions/Topic
Groups for Assessment 1 will be formed in the Introductory Session, so it is vital that all students attend.
Groups for distance students will be formed via the discussion forum and consultation with the unit coordinator.
Module/Topic
Topic 1 - Understanding Organisational Context
1A - The Structural Frame
1B - The Human Resources Frame
1C - The Symbolic Frame
1D - The Political Frame
Chapter
Events and Submissions/Topic
Module/Topic
Topic 2 - The Individual Level
2A - Personality, Motivation, and Difficult People
2B - Empathy and Trust
Chapter
Events and Submissions/Topic
Module/Topic
Topic 3 - The Group Level
3A - Conflict and Negotiation
3B - Managing Teams, Coaching, and Mentoring
Chapter
Events and Submissions/Topic
Module/Topic
Topic 4 - The Organisational Level
4A - Delegation
4B - Managing Performance
Chapter
Events and Submissions/Topic
Module/Topic
Chapter
Events and Submissions/Topic
This unit will be running in intensive mode this term, meaning that instead of weekly classes, there will be an introductory session on Friday morning of Week 2, then 4 full day sessions on the Fridays of week 4, 6, 8 and 10.
Attendance at all 5 of these sessions is mandatory for on campus students.
1 Presentation
You will be allocated into groups during the introductory session. On campus students will be required to deliver a presentation as a group at each of the four full day sessions. Distance students will also be required to deliver four group presentations via Zoom, but the format of these will be arranged via consultation with the unit coordinator. Further details on each of the four presentation tasks will be provided in class and on Moodle, but in general, they will focus on a particular organisation or leader, and will required your group to present an analysis with appropriate reference to theories and models discussed in this unit. Each member of the group is required to contribute to the preparation and delivery of each of the four presentations. On campus students are also required to be in class for all presentations.
Each presentation will be given a mark out of 10, and the total mark of the four presentations will be added together, then converted to a mark out of 30 for this assessment task.
On campus students will deliver one presentation in each of the four full day sessions. Distance students will deliver presentations as per consultation with unit coordinator.
Feedback for presentations will be available immediately following the presentations for that session. Marks will usually be available within a week following each presentation.
1. Ability to deliver concise, structured, and accurate analysis with introduction, main presentation and conclusion. 30%
2. Ability to use key theories, concepts, and models to analyse an organisation or leader. 30%
3. Ability to meet professional standards in the use of audio visuals and verbal communication, and deliver the presentation within the time allocation. 20%
4. Ability to work in a collaborative and effective manner as a team. 20%
- Analyse critically and reflect on the factors that lead individuals to resist or accept change and to successfully apply established theories to address these challenges
- Interpret and successfully transmit knowledge, skills and ideas related to organisational context and managing people to a range of internal and external stakeholders.
- Knowledge
- Communication
- Cognitive, technical and creative skills
- Research
- Self-management
- Ethical and Professional Responsibility
- Leadership
2 Reflective Practice Assignment
This individual reflection activity requires you to:
(a) choose one of the three(3) topics provided,
(b) carry out a review of literature on the chosen topic,
(c) reflect on your competencies in the chosen area based on at least three(3) of the diagnostic tools provided, and
(d) based on the results of the diagnostic tests, prepare a plan for improving your weaknesses in the chosen area.
Week 11 Friday (2 Feb 2018) 11:45 pm AEST
Exam Week Friday (16 Feb 2018)
1. Understanding of key terms, theories, capabilities and concepts presented. 25%
2. Inclusion and understanding of the diagnostic tools completed in class. 15%
3. Demonstration of self-analysis, including reflection on personal results directly linked to examples of own behaviour and relevant literature. 20%
4. Presentation of a development plan that identifies specific activities and appropriate timeframes for implementation. 20%
5. Breadth and quality of research, using a minimum of 12-16 academic sources. 10%
- Critically evaluate organisational context as evidenced by structure, culture, systems and political processes and how these affect the management of people
- Critically analyse, reflect on and develop the key competencies , such as social awareness, conflict, teamwork and empathy and change, required to successfully manage others in an emotionally intelligent manner
- Research and apply established theories, both as independent learners and as members of work groups, related to individual behaviour and organisational systems to effectively identify and diagnose performance management problems
- Knowledge
- Communication
- Cognitive, technical and creative skills
- Research
- Self-management
- Ethical and Professional Responsibility
Examination
No calculators permitted
As a CQUniversity student you are expected to act honestly in all aspects of your academic work.
Any assessable work undertaken or submitted for review or assessment must be your own work. Assessable work is any type of work you do to meet the assessment requirements in the unit, including draft work submitted for review and feedback and final work to be assessed.
When you use the ideas, words or data of others in your assessment, you must thoroughly and clearly acknowledge the source of this information by using the correct referencing style for your unit. Using others’ work without proper acknowledgement may be considered a form of intellectual dishonesty.
Participating honestly, respectfully, responsibly, and fairly in your university study ensures the CQUniversity qualification you earn will be valued as a true indication of your individual academic achievement and will continue to receive the respect and recognition it deserves.
As a student, you are responsible for reading and following CQUniversity’s policies, including the Student Academic Integrity Policy and Procedure. This policy sets out CQUniversity’s expectations of you to act with integrity, examples of academic integrity breaches to avoid, the processes used to address alleged breaches of academic integrity, and potential penalties.
What is a breach of academic integrity?
A breach of academic integrity includes but is not limited to plagiarism, self-plagiarism, collusion, cheating, contract cheating, and academic misconduct. The Student Academic Integrity Policy and Procedure defines what these terms mean and gives examples.
Why is academic integrity important?
A breach of academic integrity may result in one or more penalties, including suspension or even expulsion from the University. It can also have negative implications for student visas and future enrolment at CQUniversity or elsewhere. Students who engage in contract cheating also risk being blackmailed by contract cheating services.
Where can I get assistance?
For academic advice and guidance, the Academic Learning Centre (ALC) can support you in becoming confident in completing assessments with integrity and of high standard.
What can you do to act with integrity?
