Overview
This unit is designed to extend the way in which the principles of modern marketing theory and practice are applied. Emphasis is placed on the legitimate role of marketing within the context of electronic commerce, interactive marketing and electronic marketing. In an age of increasing interactivity, the concept of a defined market space is addressed. Exchanges and transactions within a virtual world comprising customers, service providers stakeholders, and competitors underline the unit's emphasis on web-based value propositions and key elements contributing to both the traditional and 'new' marketing mix. Other electronic marketing areas such as database marketing and aspects of direct marketing are also addressed.
Details
Pre-requisites or Co-requisites
There are no requisites for this unit.
Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).
Offerings For Term 1 - 2017
Attendance Requirements
All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).
Recommended Student Time Commitment
Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.
Class Timetable
Assessment Overview
Assessment Grading
This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University’s Grades and Results Policy for more details of interim results and final grades.
All University policies are available on the CQUniversity Policy site.
You may wish to view these policies:
- Grades and Results Policy
- Assessment Policy and Procedure (Higher Education Coursework)
- Review of Grade Procedure
- Student Academic Integrity Policy and Procedure
- Monitoring Academic Progress (MAP) Policy and Procedure – Domestic Students
- Monitoring Academic Progress (MAP) Policy and Procedure – International Students
- Student Refund and Credit Balance Policy and Procedure
- Student Feedback – Compliments and Complaints Policy and Procedure
- Information and Communications Technology Acceptable Use Policy and Procedure
This list is not an exhaustive list of all University policies. The full list of University policies are available on the CQUniversity Policy site.
Feedback, Recommendations and Responses
Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.
Feedback from Student feedback (big red button)
The use of the collaborative learning spaces in the library proved challenging due to the system's complexity. Students were challenged by technology mediated tasks
Standard computer labs will be used to reduce the complexity of the working interface
Feedback from Student feedback (big red button)
The inclusion of internet and social media as a focus was well received
The arrangement of course materials has been altered to accomodate student interest in this vital area of marketing.
Feedback from Student feeback (big red button)
Students found the thinking pieces too difficult because of the requirement for critical thinking and reflection
The aspect of thinking pieces has been removed and consolidation quizzes have been implemented
- Explain and evaluate the main concepts, principles, issues and applications of interactive and Internet marketing.
- Discuss our current knowledge of how consumers and organisation customers use the Internet and other interactive media.
- Critically analyse the range of online marketing strategies presently used as well as those possible in terms of customer demand and technological capacity.
Alignment of Assessment Tasks to Learning Outcomes
Assessment Tasks | Learning Outcomes | ||
---|---|---|---|
1 | 2 | 3 | |
1 - Online Quiz(zes) - 20% | |||
2 - Presentation - 30% | |||
3 - Written Assessment - 50% |
Alignment of Graduate Attributes to Learning Outcomes
Graduate Attributes | Learning Outcomes | ||
---|---|---|---|
1 | 2 | 3 | |
1 - Communication | |||
2 - Problem Solving | |||
3 - Critical Thinking | |||
4 - Information Literacy | |||
5 - Team Work | |||
6 - Information Technology Competence | |||
7 - Cross Cultural Competence | |||
8 - Ethical practice | |||
9 - Social Innovation | |||
10 - Aboriginal and Torres Strait Islander Cultures |
Alignment of Assessment Tasks to Graduate Attributes
Assessment Tasks | Graduate Attributes | |||||||||
---|---|---|---|---|---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | |
1 - Online Quiz(zes) - 20% | ||||||||||
2 - Presentation - 30% | ||||||||||
3 - Written Assessment - 50% |
Textbooks
Internet Marketing: Integrating Online and Offline Strategies
Edition: 3rd edn (2013)
Authors: Roberts, ML & Zahay, D
Cengage
Mason Mason , OH , USA
ISBN: 9781133625902
Binding: Paperback
IT Resources
- CQUniversity Student Email
- Internet
- Unit Website (Moodle)
- Microsoft Office
All submissions for this unit must use the referencing style: American Psychological Association 6th Edition (APA 6th edition)
For further information, see the Assessment Tasks.
e.li@cqu.edu.au
Module/Topic
Internet Marketing as Part of the Marketing Communications Mix
Chapter
1
Events and Submissions/Topic
Module/Topic
The Internet Value Chain
Chapter
2
Events and Submissions/Topic
Module/Topic
Business Models and Strategies
Chapter
3
Events and Submissions/Topic
Module/Topic
Online Branding and Video Marketing
Chapter
5
Events and Submissions/Topic
Module/Topic
Display Advertising and Other Customer Acquisition Techniques
Chapter
6
Events and Submissions/Topic
Online Quiz Opens Monday (03 Apr 17) 09:00 AM AEST
Module/Topic
Chapter
Events and Submissions/Topic
Module/Topic
Email Marketing to Build Consumer and Business Relationships
Chapter
7
Events and Submissions/Topic
Module/Topic
Social Media Marketing
Chapter
9
Events and Submissions/Topic
Module/Topic
Customer Relationship Development and Retention Marketing
Chapter
11
Events and Submissions/Topic
Module/Topic
Customer Service and Support in Web Space
Chapter
13
Events and Submissions/Topic
Module/Topic
Measuring and Evaluating Web Marketing Programs
Chapter
14
Events and Submissions/Topic
Module/Topic
Social and Regulatory Issues: Privacy, Security, and Intellectual Property
Chapter
15
Events and Submissions/Topic
Module/Topic
Mobile Marketing and Related Developments
Chapter
16
Events and Submissions/Topic
Module/Topic
Chapter
Events and Submissions/Topic
Module/Topic
Chapter
Events and Submissions/Topic
1 Online Quiz(zes)
Assessment 1 consists of an online quiz that includes 20 questions and has a time limit of 30 minutes. This quiz covers Chapters 3, 5, 6, and 7 from the prescribed textbook, and it will open Week 5 Monday 09:00 AM AEST and close Week 7 Monday 05:00 PM AEST.
Instructions and advice
- This quiz can only be attempted ONCE so do not open the quiz until you are ready to complete the entire quiz.
- Responsibility for the browser, Internet connection and the computer you use remains with the student.
- Refer system access problems (e.g. Moodle login or password issues) to the Technology and Services Assistance Centre (tasac@cqu.edu.au) as soon as possible.
- "My computer has frozen up during the online quiz - what do I do?” The first thing to do is "don't panic”! Contact the Unit Coordinator immediately for assistance identifying the nature of the problem, your full name, student number and campus. Any omissions of this required information may delay a response.
- If a student requests a reset of the quiz and the Unit Coordinator agrees to that request, but subsequently the student does not complete the quiz within the deadline, it will be deemed that the quiz has not been completed and a score of zero will apply. Note that the determination of whether the quiz result was affected by technical difficulties will be solely the prerogative of the Unit Coordinator. Simply doing poorly in the quiz and then asking for a reset will not be considered.
1
Other
Week 7 Monday (24 Apr 2017) 5:00 pm AEST
Marks on completion of the quiz
- Each question is worth 1 mark.
- The total score for Assessment 1 is 20 marks (20 questions x 1 mark = 20 marks).
- Explain and evaluate the main concepts, principles, issues and applications of interactive and Internet marketing.
- Problem Solving
- Critical Thinking
- Information Literacy
- Information Technology Competence
- Ethical practice
2 Presentation
Assessment 2 requires you to demonstrate your ability to explain and apply a digital marketing theory through a 3-minute presentation.
Imagine that you are applying for a senior analyst position at a digital marketing firm. As part of your job interview, you are required to give a brief presentation on an important digital marketing theory.
Firstly, please identify a digital marketing theory you have learned from this unit so far. Please briefly explain this theory by using your own words.
Secondly, please find a real-world organisation and introduce its background.
Lastly, please apply the digital marketing theory to this organisation. That is, you will provide recommendations on how the organisation could benefit from applying the theory.
This presentation should be made within 3 minutes and through 5 PowerPoint slides. The slides should follow the subsequent structure:
- Student information and presentation title;
- Explanation of a digital marketing theory;
- Introduction of a real-world organisation;
- Recommendations for the organisation;
- Reference list.
You will also prepare a script (i.e., a Word document) in which you will write out or at least outline what you intend to say in your presentation.
Please pay attention to the following details on presentation and submission methods:
- On-campus students will deliver their presentation in class, and submit their PowerPoint file and script on Moodle.
- Distance education students will record their presentation through PowerPoint's "Record Slide Show” function, and submit their PowerPoint file (with recording) and script on Moodle.
For all students, the Moodle submission of PowerPoint file and script will be due at 05:00 PM AEST Friday Week 8. However, on-campus students may present in class prior to, during, or after Week 8, depending on their local lecturer/tutor's scheduling.
Week 8 Friday (5 May 2017) 5:00 pm AEST
Week 11 Friday (26 May 2017)
- PowerPoint design - 5 marks
- Presentation clarity - 3 marks
- Explanation of a digital marketing theory - 5 marks
- Introduction of a real-world organisation - 5 marks
- Recommendations for the organisation - 10 marks
- Referencing - 2 marks
- Total - 30 marks
- Explain and evaluate the main concepts, principles, issues and applications of interactive and Internet marketing.
- Discuss our current knowledge of how consumers and organisation customers use the Internet and other interactive media.
- Critically analyse the range of online marketing strategies presently used as well as those possible in terms of customer demand and technological capacity.
- Communication
- Problem Solving
- Critical Thinking
- Information Literacy
- Information Technology Competence
- Ethical practice
3 Written Assessment
Assessment 3 requires you to write a social media marketing report of 1500 words maximum.
Choose one of the following companies:
- Westpac
- Qantas
- Woolworths
- Ray White
Your task in Assessment 3 is to write a social media marketing report for the senior management of your chosen company.
You will need to address the following in your report:
- Use the four steps model for developing a social media marketing strategy as the basis for researching and analysing your company's use of social media. This will help to summarise your chosen company’s history with and current use of social media;
- List and explain which social media platforms (e.g. Facebook, YouTube, Instagram, Twitter etc.) are being used by your chosen company and assess the overall use of and effectiveness of each of these platforms; and
- Make 3 recommendations to improve and enhance your chosen company's social media marketing efforts.
Instructions
- The social media marketing report should be presented as a formal business report.
- Please use size 12 font with 1.5 line spacing in a Word document (no PDF).
- Your argument and analysis in this report requires theoretical support from a minimum of 10 journal article references.
Week 12 Friday (2 June 2017) 5:00 pm AEST
As this unit has no exam, the formal results for this last piece of assessment can only be released to students on the Certification of Grades date (07-Jul-2017).
- Report structure, writing style, and referencing - 5 marks
- Use of the four steps model - 10 marks
- Analysis of social media platforms used - 10 marks
- Recommendations - 15 marks
- Theoretical support (from at least 10 journal articles) - 10 marks
- Total - 50 marks
- Explain and evaluate the main concepts, principles, issues and applications of interactive and Internet marketing.
- Discuss our current knowledge of how consumers and organisation customers use the Internet and other interactive media.
- Critically analyse the range of online marketing strategies presently used as well as those possible in terms of customer demand and technological capacity.
- Communication
- Problem Solving
- Critical Thinking
- Information Literacy
- Information Technology Competence
- Cross Cultural Competence
- Ethical practice
As a CQUniversity student you are expected to act honestly in all aspects of your academic work.
Any assessable work undertaken or submitted for review or assessment must be your own work. Assessable work is any type of work you do to meet the assessment requirements in the unit, including draft work submitted for review and feedback and final work to be assessed.
When you use the ideas, words or data of others in your assessment, you must thoroughly and clearly acknowledge the source of this information by using the correct referencing style for your unit. Using others’ work without proper acknowledgement may be considered a form of intellectual dishonesty.
Participating honestly, respectfully, responsibly, and fairly in your university study ensures the CQUniversity qualification you earn will be valued as a true indication of your individual academic achievement and will continue to receive the respect and recognition it deserves.
As a student, you are responsible for reading and following CQUniversity’s policies, including the Student Academic Integrity Policy and Procedure. This policy sets out CQUniversity’s expectations of you to act with integrity, examples of academic integrity breaches to avoid, the processes used to address alleged breaches of academic integrity, and potential penalties.
What is a breach of academic integrity?
A breach of academic integrity includes but is not limited to plagiarism, self-plagiarism, collusion, cheating, contract cheating, and academic misconduct. The Student Academic Integrity Policy and Procedure defines what these terms mean and gives examples.
Why is academic integrity important?
A breach of academic integrity may result in one or more penalties, including suspension or even expulsion from the University. It can also have negative implications for student visas and future enrolment at CQUniversity or elsewhere. Students who engage in contract cheating also risk being blackmailed by contract cheating services.
Where can I get assistance?
For academic advice and guidance, the Academic Learning Centre (ALC) can support you in becoming confident in completing assessments with integrity and of high standard.