Overview
In this unit, you will examine the role and importance of marketing in an organisation. The theories and concepts of marketing are examined and you will assess how the marketing process works in an increasingly complex and competitive business environment. You will analyse marketing planning, strategy, digital communications and evaluate various tools and techniques used by professional marketers. The increasing attention to social media and the digital space as a means of connecting organisations to customers and stakeholders is also an underlying theme addressed in this unit.
Details
Pre-requisites or Co-requisites
There are no requisites for this unit.
Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).
Offerings For Term 1 - 2024
Attendance Requirements
All on-campus students are expected to attend scheduled classes - in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).
Recommended Student Time Commitment
Each 6-credit Postgraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.
Class Timetable
Assessment Overview
Assessment Grading
This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of 'pass' in order to pass the unit. If any 'pass/fail' tasks are shown in the table above they must also be completed successfully ('pass' grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the 'assessment task' section (note that in some instances, the minimum mark for a task may be greater than 50%). Consult the University's Grades and Results Policy for more details of interim results and final grades.
All University policies are available on the CQUniversity Policy site.
You may wish to view these policies:
- Grades and Results Policy
- Assessment Policy and Procedure (Higher Education Coursework)
- Review of Grade Procedure
- Student Academic Integrity Policy and Procedure
- Monitoring Academic Progress (MAP) Policy and Procedure - Domestic Students
- Monitoring Academic Progress (MAP) Policy and Procedure - International Students
- Student Refund and Credit Balance Policy and Procedure
- Student Feedback - Compliments and Complaints Policy and Procedure
- Information and Communications Technology Acceptable Use Policy and Procedure
This list is not an exhaustive list of all University policies. The full list of University policies are available on the CQUniversity Policy site.
Feedback, Recommendations and Responses
Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.
Feedback from Feedback from workshop leaders and students within the workshops.
Students found the workshop skill building exercises useful in developing their skills.
Continue to have these skill building exercises in the set workshops.
Feedback from Feedback received from students in the workshops.
Students enjoyed the practical application of marketing concepts within their authentic assessments throughout the term.
Continue to use new authentic cases for the assessments.
- Research and analyse the marketing environment and evaluate marketing opportunities
- Analyse marketing concepts and theories in relation to business challenges, reflect upon the issues and synthesise complex information to develop solutions
- Critically assess the key role of marketing management including digital and traditional communications in the business environment
- Research, develop and communicate a comprehensive marketing plan
- Effectively communicate marketing knowledge in general business contexts.
Alignment of Assessment Tasks to Learning Outcomes
Assessment Tasks | Learning Outcomes | ||||
---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | |
1 - Portfolio - 20% | |||||
2 - Report - 40% | |||||
3 - Written Assessment - 40% |
Alignment of Graduate Attributes to Learning Outcomes
Graduate Attributes | Learning Outcomes | ||||
---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | |
1 - Knowledge | |||||
2 - Communication | |||||
3 - Cognitive, technical and creative skills | |||||
4 - Research | |||||
5 - Self-management | |||||
6 - Ethical and Professional Responsibility | |||||
7 - Leadership | |||||
8 - Aboriginal and Torres Strait Islander Cultures |
Alignment of Assessment Tasks to Graduate Attributes
Assessment Tasks | Graduate Attributes | |||||||
---|---|---|---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | |
1 - Portfolio - 20% | ||||||||
2 - Report - 40% | ||||||||
3 - Written Assessment - 40% |
Textbooks
Marketing Management: an Asian Perspective
Edition: 7th (2017)
Authors: Philip Kotler, Kevin Lane Keller, Swee Hoon Ang, Chin Tiong Tan and Siew Meng Leong
Pearson
ISBN: 978-1-292-08958-4
Binding: Paperback
IT Resources
- CQUniversity Student Email
- Internet
- Unit Website (Moodle)
- Microsoft Office
All submissions for this unit must use the referencing style: American Psychological Association 7th Edition (APA 7th edition)
For further information, see the Assessment Tasks.
n.nabi@cqu.edu.au
j.ban@cqu.edu.au
Module/Topic
Defining marketing for new realities.
Chapter
Chapter 1
Events and Submissions/Topic
Module/Topic
Developing marketing strategies and plans.
Chapter
Chapter 2
Events and Submissions/Topic
Module/Topic
Gathering information and forecasting demand.
Chapter
Chapter 3
Events and Submissions/Topic
Module/Topic
Conducting marketing research.
Chapter
Chapter 4
Events and Submissions/Topic
Module/Topic
Creating customer value, satisfaction, and loyalty; Analyzing consumer markets; Identifying market segments and targeting.
Chapter
Chapters 5, 6, and 8
Events and Submissions/Topic
Module/Topic
Chapter
Events and Submissions/Topic
Module/Topic
Setting product strategies; Designing and managing services; Introducing new product offerings.
Chapter
Chapters 12, 13 and 21
Events and Submissions/Topic
Module/Topic
Developing pricing strategies and programs.
Chapter
Chapter 14
Events and Submissions/Topic
Module/Topic
Designing and managing marketing channels and value networks; Managing retailing, wholesaling and logistics.
Chapter
Chapters 15 and 16
Events and Submissions/Topic
Module/Topic
Designing and managing integrated marketing communications; Managing mass communications; Managing personal communications.
Chapter
Chapters 17, 18 and 20
Events and Submissions/Topic
Module/Topic
Managing digital communications.
Chapter
Chapter 19
Events and Submissions/Topic
Module/Topic
Creating brand equity; Crafting the brand positioning.
Chapter
Chapters 9 and 10
Events and Submissions/Topic
Assessment 3 Online Exercise Opens Monday (20 May 2024) 9am AEST
Module/Topic
Managing a holistic marketing organisation.
Chapter
Chapter 23
Events and Submissions/Topic
Assessment 3 Online Exercise Closes Monday (27 May 2024) 9am AEST
Module/Topic
Chapter
Events and Submissions/Topic
Module/Topic
Chapter
Events and Submissions/Topic
1 Portfolio
For this individual assessment, each student is required to choose a news article (from two articles to be provided on Moodle) that focuses on selected United Nations Sustainable Development Goals (UNSDGs) and answer a set of questions exploring marketing implications of the article. The specific questions students need to answer include: (1) Which of the UNSDGs does the news article relate to?; (2) Who are the important stakeholders?; (3) What potential marketing issues can be identified from the article?; and (4) How would you respond to these issues and why? Lastly, (5) reflect on what you have learned from this assessment and consider how your learning could be applied in the future. A minimum of 5 references must be included to support the answers to these questions.
This is an individual assessment with a maximum of 1000 words. Please note that only references used in text should be included in your reference list. Any assessment with a 'Turnitin' score of more than 25% will be checked by the marker for potential plagiarism issues although it may not necessarily mean that you have plagiarised. If there is a substantial similarity score in the 'Turnitin' report, your assessment may be forwarded to an appropriate office/authority.
Week 5 Friday (5 Apr 2024) 11:00 pm AEST
Week 7 Friday (26 Apr 2024)
Results will be released after marking and moderation is completed.
- Identification of the appropriate UNSDG from the article (10%)
- Identification of the important stakeholders (20%)
- Identifying potential marketing issues and responses to these issues (40%)
- Self-reflection (10%)
- Writing style (i.e. spelling, grammar, etc.) (10%)
- Referencing (10%)
- Research and analyse the marketing environment and evaluate marketing opportunities
- Analyse marketing concepts and theories in relation to business challenges, reflect upon the issues and synthesise complex information to develop solutions
- Critically assess the key role of marketing management including digital and traditional communications in the business environment
- Effectively communicate marketing knowledge in general business contexts.
- Knowledge
- Communication
- Cognitive, technical and creative skills
2 Report
Assessment 2 requires students to work in groups of up to five (5) students on the company Kogan.com (www.kogan.com/au/) in order to prepare a comprehensive marketing audit. The aim of this assessment is to conduct a systematic, comprehensive and objective analysis of the marketing activities undertaken by the company. In addition, you are also required to provide two recommendations for the company, and to reflect on what you have learned from this piece of assessment, and how your learning could be applied in the future. The marketing audit should be a maximum of 2000 words in length.
All groups are required to be ready to present the Executive Summary of their report in their week 10 workshops, any remaining presentations will be completed in the week 11 workshops. Each presentation should not be more than 5 minutes in duration with a maximum of 6 slides.
Your submission should show an application of relevant marketing concepts, theories, and analytic tools learnt in the unit. The marks for this assessment will depend primarily on presenting appropriate and supporting evidence and also, on the ability to critically write and present the marketing audit report. You are strongly encouraged to use the Academic Learning Centre (ALC) facilities to assist you in preparing a professional report and presentation.
This is a group assessment (maximum group size is 5 students). All group members must be from the same workshop. Workshop facilitators will provide additional information about forming groups in the workshop classes. Please note that once you are placed in a group, you are not allowed to change groups (i.e. join another group) without prior permission from the teaching staff (workshop facilitator).
Changing groups without informing the teaching staff will result in substantial delay and erroneous mark allocation to group members. As this is a group effort, all group members must participate in the presentation. If any group member does not participate in the presentation without prior notice, or if other group members inform the unit coordinator of group members' lack of contribution, then that group member will receive a zero.
Both the marketing audit (in .doc or .docx format) and the associated PowerPoint slides (in .ppt or .pptx format) need to be submitted through Moodle by the due time (only one member per group is required to submit both the Word and PowerPoint files). Any assessment with a 'Turnitin' score of more than 25% will be checked by the marker for potential plagiarism issues although it may not necessarily mean that you have plagiarised. If there is a substantial similarity score in the 'Turnitin' report, your assessment may be forwarded to an appropriate office/authority.
Week 9 Friday (10 May 2024) 11:00 pm AEST
Week 11 Friday (24 May 2024)
Results will be released after marking and moderation is completed.
- Executive summary (3%)
- Introduction (2%)
- Situation analysis (20%)
- Segmenting, targeting, and positioning (STP) (20%)
- Marketing mix strategy (30%)
- Recommendation and group-reflection (10%)
- Report format and writing style (mechanics) (3%)
- Referencing (2%)
- Presentation (10%)
Penalties apply for exceeding the word limit (1% deduction from the total marks for every 100 words over the 2000 word limit), and for late submission (5% mark will be deducted from the total marks per day unless an approved extension has been granted).
- Research and analyse the marketing environment and evaluate marketing opportunities
- Analyse marketing concepts and theories in relation to business challenges, reflect upon the issues and synthesise complex information to develop solutions
- Critically assess the key role of marketing management including digital and traditional communications in the business environment
- Research, develop and communicate a comprehensive marketing plan
- Effectively communicate marketing knowledge in general business contexts.
- Knowledge
- Communication
- Cognitive, technical and creative skills
- Research
- Self-management
- Ethical and Professional Responsibility
- Leadership
3 Written Assessment
This online exercise comprises of two questions. Students need to answer both questions. Each question is worth 20 marks and the whole exercise is worth 40 marks. Answer format will be in short-answer format to be answered within the allocated space that follows the questions in Moodle.
This online exercise should be completed individually (no groups). The exercise link will open at 9:00 am AEST Monday Week 11 and close at 9:00 am AEST Monday Week 12. Students need to complete this online exercise in one sitting. Students cannot exit and re-enter the Moodle site once the exercise starts. The online exercise will log students out as soon as the maximum time allowance of 2 hours has been reached.
Please note that the responsibility for access, Internet Service Provider, browsers, Internet connection and the computer you use remains with the student. Refer system access problems (e.g. Moodle login or password issues) to the Technology and Services Assistance Centre (tasac@cqu.edu.au) as soon as possible identifying the unit, your full name, student number, campus and approximate time the problem occurred. Students are encouraged to provide their own timer and not solely (added) rely on the computer.
Please submit your answers through the Assessment 3 online exercise link. The online exercise will open at 9:00 am AEST Monday Week 11 and close at 9:00 am AEST Monday Week 12
Results for this assessment will be provided to students after certification of grades (Friday 5th July 2024).
Ability to define and apply marketing concepts/theories as learned in the unit.
- Analyse marketing concepts and theories in relation to business challenges, reflect upon the issues and synthesise complex information to develop solutions
- Critically assess the key role of marketing management including digital and traditional communications in the business environment
- Effectively communicate marketing knowledge in general business contexts.
- Knowledge
- Communication
- Cognitive, technical and creative skills
- Ethical and Professional Responsibility
As a CQUniversity student you are expected to act honestly in all aspects of your academic work.
Any assessable work undertaken or submitted for review or assessment must be your own work. Assessable work is any type of work you do to meet the assessment requirements in the unit, including draft work submitted for review and feedback and final work to be assessed.
When you use the ideas, words or data of others in your assessment, you must thoroughly and clearly acknowledge the source of this information by using the correct referencing style for your unit. Using others’ work without proper acknowledgement may be considered a form of intellectual dishonesty.
Participating honestly, respectfully, responsibly, and fairly in your university study ensures the CQUniversity qualification you earn will be valued as a true indication of your individual academic achievement and will continue to receive the respect and recognition it deserves.
As a student, you are responsible for reading and following CQUniversity’s policies, including the Student Academic Integrity Policy and Procedure. This policy sets out CQUniversity’s expectations of you to act with integrity, examples of academic integrity breaches to avoid, the processes used to address alleged breaches of academic integrity, and potential penalties.
What is a breach of academic integrity?
A breach of academic integrity includes but is not limited to plagiarism, self-plagiarism, collusion, cheating, contract cheating, and academic misconduct. The Student Academic Integrity Policy and Procedure defines what these terms mean and gives examples.
Why is academic integrity important?
A breach of academic integrity may result in one or more penalties, including suspension or even expulsion from the University. It can also have negative implications for student visas and future enrolment at CQUniversity or elsewhere. Students who engage in contract cheating also risk being blackmailed by contract cheating services.
Where can I get assistance?
For academic advice and guidance, the Academic Learning Centre (ALC) can support you in becoming confident in completing assessments with integrity and of high standard.