Introduction

You have been given the task to organise the FIFA 2018 World Cup football tournament (https://www.fifa.com/worldcup).

(For those not familiar with football, you may change the event to the recently concluded 2018 Gold Coast Commonwealth Games: https://gc2018.com/).

Your tasks

This assessment item requires you to work INDIVIDUALLY.

1. As the project manager in charge of delivering such as an important world sporting event:

i. Identify and elaborate the following terms with regards to the event.

a. Voice of the Customer (VOC)

b. Critical to Customer Requirements (CCR)

c. Critical to Quality parameters (CTQ)

ii. In what ways would you have implemented lean project management for this event?

iii. Identify and elaborate processes from PMBOK, PRINCE2, Organisational Project Management Agile Practices and Lean Six Sigma (DMAIC Methodology) that could support your lean project implementation.

2. Your submission should be made using Microsoft Office documents and the ESSAY submitted as a separate 2,500 - 3,000 word Microsoft WORD document. Text beyond the 3000 word limit WILL NOT BE MARKED. Text length less than 2500 words will be penalised by 5% of the total available marks.

3. Supporting diagrams / figures may be presented in other formats - Excel, PowerPoint slides, PDF documents, as part of the appendix and will not count towards the essay’s word limit. The reference list will also not be included in the word count.

4. Tables should be placed in the essay and shall be included in the word count.

5. Your submission should be a properly constructed to an academic standard. It should contain an effective introduction, body and conclusion. The introduction should introduce the essay and include your argument. The body should present the justification to support your recommendations, provide your assumptions and finally, provide a conclusion that should restate your recommendations on a high level.

6. The submission should contain a coherent, but necessarily restricted review of the academic literature on the project management topics in question. The literature review should be integrated into the essay, not a separate section. Do not include an executive summary or an abstract.

7. This assessment item involves researching your assigned topic to enhance your understanding of lean project management concepts and utilisation of academic literature. Whilst you use the recommended textbooks and lecture materials, you may also refer to relevant peer reviewed, academic journal articles. A reference list (comprising between 5 – 10 references) formatted in the prescribed APA style is compulsory.

Marking Criteria:

Your assignment will be assessed on the extent and quality to which it meets each of the following criteria:

Introduction

Precision Engineering Works Private Limited (PEW) is an original equipment manufacturer specialising in plastic moulding parts for the telecommunication industry. They have been servicing the industry for almost 30 years and their customers include major telecommunication service providers. Due to its reputation, PEW have become a very successful company.

The crack is appearing

However, as this industry is seen as a very lucrative market, many new suppliers have begun to emerge. This is having serious implications for PEW. It is more difficult to win new contracts as their customers are able to explore options with other suppliers. Additionally, the competitors are also providing better pricing than PEW. These factors combined have eroded PEW’s profitability by almost 45%. As more suppliers are flooding the market, many of PEW’s experienced employees have opted to join the new players.

Management response

PEW’s senior management are concerned with the recent developments and are looking at ways to improve and once again become the preferred supplier to their customers. To this effect, PEW has engaged your company to provide some advice on overcoming the above issues. The management team is willing to provide all necessary support to turnaround the situation. They want all issues to be resolved within three (3) months.

Your tasks

This assessment item requires you to work in a GROUP (no more than 3 students)

1. As a business improvement consultant, you and your team (including members from PEW) have only three (3) months to correct the situation. You would need to:

i. Identify the root cause(s) that lead to the problems using appropriate tools and techniques.

ii. Develop a continuous improvement plan to ensure the problems and issues are not repeated.

iii. Elaborate on the competencies required from PEW management and employees to effectively bring about the change.

2. You must show evidence of using at least seven (7) tools and techniques that you have learnt from this unit to address question (i) above.

3. You may refer to the Project Quality Management from PMBOK, PRINCE2 or any other quality management systems such as ISO9000 series, TQM (Total Quality Management), Six Sigma / Lean Six Sigma etc to devise your continuous improvement plan.

4. Your submission should be made using Microsoft Office documents and submitted as a separate 2,500 - 3,000 word Microsoft WORD document. Text beyond the 3000 word limit WILL NOT BE MARKED. Text length less than 2500 words will be penalised by 5% of the total available marks.

5. Supporting diagrams / figures may be presented in other formats - Excel, PowerPoint slides, PDF documents, as part of the appendix and will not count towards the word limit. The reference list will also not be included in the word count.

6. Tables shall be included in the word count.

7. Your submission should be a properly constructed to an academic standard. It should contain an effective introduction, body and conclusion. The body should present the justification to support your recommendations, provide your assumptions and finally, provide a conclusion that should restate your recommendations on a high level.

8. The submission should contain a coherent, but necessarily restricted review of the academic literature on the project management topics in question. The literature review should be integrated into the, not a separate section. Do not include an executive summary or an abstract.

9. This assessment item involves researching your assigned topic to enhance your understanding of lean project management concepts and utilisation of academic literature. Whilst you use the recommended textbooks and lecture materials, you may also refer to relevant peer reviewed, academic journal articles. A reference list (comprising between 5 – 10 references) formatted in the prescribed APA style is compulsory.

Marking Criteria:

Your assignment will be assessed on the extent and quality to which it meets each of the following criteria:

You will be required to complete a set of multiple choice quiz questions related to all learning outcomes of this unit. Purpose

The primary purpose of this assessment item is to help you to identify factors associated with leading lean projects. The secondary purpose of this assignment is to give you the opportunity to enhance your analysis and critical thinking skills.

Notes:

The quiz will be based on the learning from lectures Week 1 - 12

In order for you to complete the quiz it is necessary for you to complete all learning activities prescribed in the unit

• The percentage of correct answers
• No penalty deduction for wrong answers