Aim 

This aim of this assessment is to familiarise yourself with the case management process of pre-planning and of developing reflective practice skills in social work practice. 

PART A INSTRUCTIONS: Pre-Planning Assessment 

• This is an individual assessment you will undertake in preparation for meeting the service user at the Intensive Teaching block.
• You are required to refer to the case study for this assessment which can be found in the Assessment Block on Moodle.  You will also use this case study for all your assessments and role play at the Teaching Intensive.  
• You will need to obtain the Bio-Psychosocial-Political Assessment in the Assessment Block om Moodle and use the assessment format for the pre-planning, completing the relevant areas of the assessment (listed below), and identify any information that is unfamiliar to you and needs further research before meeting the service user at the Teaching Intensive. 
• Identify the presenting issues outlined in the case study (please note that this is not necessarily what the client will think are their main issues of concern when you meet with them). 
• Research anything that you are unfamiliar with, or you think would be helpful to know further, before meeting the service user, health diagnosis, legislation, social issues. 
• Identify what the biological issues are such as mental health, physical health, disabilities. 
• Identify what the social issues are such as housing issues, finances, social and community exclusion or challenges,  family issues, work stressors, cultural barriers, stressors, race.   
• Identify what the psychological issues are such as issues such as low self-esteem, negative self-belief, trauma. 
• Identify whether there are any political and social injustices that are impacting on the lived experience of the person, such as discrimination, race, poverty, access to benefits, housing instability.
• Identify whether there are any protective factors that reduce the risk for the person, such as supportive family, job, religious faith, community participation.   
• Identify what the strengths of the individual are and how the person can be supported to develop their strengths further.  

PART B: Written Reflective Assessment 500 words 

This part of the assessment requires that you engage in reflective social work practice and undertake an analysis of your assumptions and beliefs about the case study and how this influences your practice.   

• Identify your own assumptions, values, and past experiences and how these influenced your attitude in pre-assessing the client. 
• Identify new insights about how dominant structures and systems create difficulties for service users, such as barriers, create stigma and social exclusion, and reinforce poverty. 

Requirements   

•  Use a conventional and legible size 12 font, such as Times New Roman or Arial, with 2.0 line spacing and 2.54 cm page margins (standard pre-set margin in Microsoft Word). 
• Include page numbers on the top right side of each page in a header. 
• You are to write a report format for PART A which can be located on Moodle. 
•  Use formal academic language. 
• Use the seventh edition American Psychological Association (APA) referencing style. The CQUniversity Academic Learning Centre has an online APA Referencing Style Guide.  

 Resources  

• You will refer to the case study.  This assessment does not require academic resources, but you are expected to develop an understanding of the processes and stages of case management from your textbook and unit content to be able to complete the requirements.
• Submit a draft before the due date to review your Turnitin Similarity Score before making a final submission. Instructions are available here.   

Generative AI 

Generative artificial intelligence (Gen-AI) includes a range of computer programs that use data sets and computer-generated information to create new content.   For this assessment you may use Gen-AI to help you to understand the question, explain research concepts and check references are in the correct format. If you use Gen-AI, you should include a statement that declares that you have used Gen-AI and how you have used Gen-AI. 

You should not use Gen-AI in the creation or critical analysis of the content or to write or rewrite any part of your assessment.   

You should be aware that Gen-AI output can be incorrect and can include fictitious references and sources.   

Please see marking criteria below. A rubric version of the assessment criteria can be located on the Moodle site.

Identifies the major presenting issues about the client. 4 marks

Identifies all presenting issues. 4 marks

Identifies most of the presenting issues. 3 marks

Identifies some of the presenting issues. 2.6 marks 

Identifies a satisfactory range of the issues. 2 marks

Does not identify any relevant presenting issues or misunderstands the requirements of the task and does not use the biopsychosocial-political assessment. <2 marks 

Identifies the current gaps in information about the client.  4 marks

Identifies all further information that is required. 4 marks

Identifies most of the information that needs to be obtained. 3 marks

Identifies some of the information that needs to be obtained. 2.6marks

Identifies a satisfactory assessment of the information that needs to be obtained. 2 marks

Does not identify any relevant further information that needs to be obtained or misunderstands the requirements of the task and does not use the biopsychosocial-political assessment. <2 marks

Demonstrates ability to use a biopsychosocial-political assessment. 4 marks

Can extrapolate relevant information from the case study and identify its inclusion in the relevant sections of the assessment. 4 marks 

Can extrapolate relevant information from the case study and identify its inclusion in most of the relevant sections of the assessment. 3 marks 

Can extrapolate relevant information from the case study and identify its inclusion in some of the relevant sections of the assessment. 2.6 marks 

Can extrapolate relevant information from the case study and demonstrates a satisfactory identification and inclusion in relevant sections of the assessment. 2 marks

Is not able to assess information and include it any relevant sections or misunderstand the requirement of the tasks and does not use the biopsychosocial-political assessment. <2 marks

Engages in reflective practice and demonstrates new insights and reflections. 8 marks  

The reflection demonstrates an excellent ability of examining beyond their description of their experience, to an analysis of how the experience informs the student’s self-understanding, others, dominant systems in the further oppression of  services users, and/or course concepts and demonstrates excellent new insights about themselves, the situation, and their own social work practice 8 marks 

The reflection demonstrates a very good ability to reflect on their actions and assumptions, and includes a very good ability to critically analyse dominant systems and their role in the oppression of service users and demonstrates very good insights about themselves, the situation, and their own social work practice. 6.75 marks 

The reflection demonstrates a good ability to reflect on their actions and assumptions, and includes a very good ability to critically analyse dominant systems and their role in the oppression of service users and demonstrates good insights about themselves, the situation, and their own social work practice.  6 marks

The reflection demonstrates a satisfactory ability to reflect on their actions and assumptions, and includes a very good ability to critically analyse dominant systems and their role in the oppression of service users and demonstrates good insights about themselves, the situation, and their own social work practice.  4 marks 

The student is not able to demonstrate reflection skills beyond their personal experience and/or misunderstands the task. <4 marks 

Aim: 

• To develop the ability to demonstrate the case management process which includes:
• Initiation of the case work session
• Assess the service users needs using the Biopsychosocial-political assessment. 
• Develop the service users goals collaboratively and identify the intervention plan to achieve these goals, with time lines and a review date specified.
• Summarise and close the case management session. 

Instructions: 

You are required to record a 15-minute simulated role playing using the case study you used for Assessment 1 , demonstrating the different stages of the case work process. 

Most of the learning for this assessment will be undertake at the 5-day Teaching Intensive.

You will be required to demonstrate the following skills in the audio-visual recording: 

• Knowledge regarding use of appropriate space. 
• Demonstration of the initial stage of the case management process with the service user.  Makes the service user feel comfortable, introduces themselves, their case management role, the limits of confidentiality, and opens the assessment stage sensitivity and with curiosity
•  Demonstrated ability to develop a positive and productive connection with the service user, which is empathetic, supportive, attentive, authentic (congruent), and non-judgemental (unconditional positive regard). 
• Demonstrates an excellent ability to ask meaningful questions that are relevant to the needs and interests of the service user with curiosity and sensitivity, using the bio-psychosocial-political assessment framework to inform their questions. 
• Demonstrated ability to utilise active listening skills (attending and following, reflection-content, feeling, reflection of meaning summative reflection) as part of the assessment stage, to convey that they have heard and understood the service user.  
• Demonstrated ability to identify the challenges and areas of support and the service user’s strengths, with a focus on self-determination. 
• Demonstrated ability to summarise assessment and needs of service user,  considering appropriate timing, and co-develop a  care plan with goals and an intervention plan.  
• Ability to close case management session with service user. 

In the submission area on Moodle, upload your AV PowerPoint presentation recording by choosing the Echo360 tab and a copy of the PowerPoint without the video embedded. Students are advised to upload their AV recording via Echo 360 to avoid problems associated with media file size and access. The unit Moodle Assessment tile includes instructions on submitting video assessments using Echo.  Alternatively, you can submit a coversheet with a link to your OneDrive file along with your PPT. All students have access to OneDrive through CQUniversity and should save their AV in One Drive. If you choose this option, please ensure this link is set to: 'accessible to anyone with the link".

Further instructions will be explained in an online Zoom session. If, after viewing the resources, you are unsure how to proceed, seek support from TaSAC. 

Documentation

A consent form must be signed by all participants (including the person who role plays the service user and uploaded to Moodle. An Assessment Cover Sheet must also be completed and attached to the audiovisual recording. Assessment Cover Sheets must include the submission link if uploaded to Moodle. 

Please note: An additional copy of the audio-visual recording must be retained by the student. 

Please refer to the marking criteria below. A rubric version of the assessment criteria can be located on the Moodle site.

Application of knowledge about appropriate use of space including venue, physical arrangement of furniture, choice of furniture, dress code, internal and environmental distractions. 5 marks 

Excellent application of knowledge regarding appropriate space. 5 marks  

Very good application of knowledge regarding appropriate space.  4 marks 

Good application of knowledge regarding appropriate space. 3.25 marks 

Satisfactory application of knowledge regarding appropriate space. 2.5 marks 

Inadequate application of knowledge regarding appropriate space, such as being noise, cramped and uncomfortable with a lack of appropriate personal space, lack of privacy and not facing the service user appropriately.  <2.5 marks 

Demonstrated competency of the initial stage of the case work management process.  5 marks 

Excellent demonstration of the initial stage of the case management process with the service user.  Makes the service user feel comfortable, introduces themselves, their case management role, the limits of confidentiality, and opens the assessment stage sensitivity and with curiosity. 5 marks

Very good demonstration of the initial stage of the case management process with the service user. 4 marks

Good demonstration of the initial stage of the case management process with the service user. 3.25 marks

Satisfactory demonstrate of the initial stage of the case management process with the service user. 2.5 marks

Inadequate demonstration of the initial stage of case management process with the service user.  <2.5 marks

Demonstrated ability to establish professional rapport and demonstrate ability to develop a working/therapeutic alliance with the service user.  5 marks 

Excellent demonstration of a positive and productive connection with the service user, empathetic, supportive, attentive, authentic (congruent), and non-judgemental (unconditional positive regard). (5 marks)

Very good demonstration of a positive and productive connection with the service user, empathetic, supportive, attentive, authentic (congruent), and non-judgemental (unconditional positive regard). 4 marks

Good demonstration of a positive and productive connection with the service user, empathetic, supportive, attentive, authentic (congruent), and non-judgemental (unconditional positive regard). 3.25

Satisfactory demonstration of a positive and productive connection with the service user, empathetic, supportive, attentive, authentic (congruent), and non-judgemental (unconditional positive regard). 2.5 marks

Inadequate demonstration of skills to sensitively connect with the client.  <2.5 marks

Demonstrated use of exploratory assessment skills. 7.5 marks 

Demonstrates an excellent ability to ask meaningful questions that are relevant to the needs and interests of the service user with curiosity and sensitivity, using the bio-pscyhosocial-political assessment framework to inform their questions. 7.5 marks 

Demonstrates a very good ability to ask meaningful questions that are relevant to the needs and interests of the service user with curiosity and sensitivity, using the bio-pscyhosocial-political assessment framework to inform their questions. 6.375 marks   

Demonstrates a good ability to ask meaningful questions that are relevant to the needs and interests of the service user with curiosity and sensitivity, using the bio-pscyhosocial-political assessment framework to inform their questions.  5.625 marks   

Demonstrates a satisfactory ability to ask meaningful questions that are relevant to the needs and interests of the service user with curiosity and sensitivity, using the bio-pscyhosocial-political assessment framework to inform their questions. 3.25 marks  marks  

Demonstrates an inadequate ability to ask questions that are meaningful, relevant, respectful, and does not consider the assessment framework to inform questions. <3.25 marks  

Demonstrated ability to use active listening skills in the assessment stage of the case management process. 5 marks 

Demonstrates excellent use and all of active listening skills (attending and following, reflection-content, feeling, reflection of meaning summative reflection) as part of the assessment stage, to convey that they have heard and understood the service user  5 marks

Demonstrates very good use and most of the active listening skills (attending and following, reflection-content, feeling, reflection of meaning summative reflection) as part of the assessment stage, to convey that they have heard and understood the service user 4 marks

Demonstrates good use and some of the active listening skills (attending and following, reflection-content, feeling, reflection of meaning summative reflection) as part of the assessment stage, to convey that they have heard and understood the service user.  3.25 marks

Demonstrates satisfactory use and   limited use of the range of active listening skills (attending and following, reflection-content, feeling, reflection of meaning summative reflection) as part of the assessment stage, to convey that they have heard and understood the service user.  2.5 marks

Demonstrates no active listening questions and uses and abuse questions. <2.5 marks

Demonstrate ability to identify the service user needs and a plan of how to address these needs and their strengths through the assessment process, ensuring a focus on the self-determination of the service user.  7.5 marks 

Demonstrates excellent ability to identify the challenges and areas of support and the service user’s strengths, with a focus on self-determination. 7.5 marks

Demonstrates very good ability to identify the challenges and areas of support and the service user’s strengths, with a focus on self-determination. 6.375 marks

Demonstrates good ability to identify the challenges and areas of support and the service user’s strengths, with a focus on self-determination. 5.625 marks

Demonstrates satisfactory ability to identify the challenges and areas of support and the service user’s strengths, with a focus on self-determination.  3.25  marks

Demonstrates an inadequate ability to identify goals and an intervention plan, and/or is paternalistic and does not support the service user’s self-determination and focuses on deficits. <3.25 marks

Demonstrated ability to summarise and close the case management process.   5 marks 

Demonstrates an excellent ability to summarise and close the case management assessment and planning, considering appropriate timing, identification of needs and a clear plan that has been developed with the service user, summaries the key issues identified in the assessment, and the plan developed, and provides information for follow up. 5 marks

Demonstrates a very good ability to summarise and close the case management assessment and planning, considering appropriate timing, identification of needs and a clear plan that has been developed with the service user, summaries the key issues identified in the assessment, and the plan developed, and provides information for follow up. 4 marks

Demonstrates a good ability to summarise and close the case management assessment and planning, considering appropriate timing, identification of needs and a clear plan that has been developed with the service user, summaries the key issues identified in the assessment, and the plan developed, and provides information for follow up. 3.25 marks

Demonstrates a satisfactory ability to summarise and close the case management assessment and planning, considering appropriate timing, identification of needs and a clear plan that has been developed with the service user, summaries the key issues identified in the assessment, and the plan developed, and provides information for follow up.  2.5 marks

Demonstrates an inadequate ability to summarise and close the case management process. <2.5 marks 

Aim

The aim of this assessment is to complete the  biopsychosocial-political assessment and the formulation,  clearly linking the issues identified in the assessment to the development of the goals and intervention plan.   In addition, you will reflect on the entire case management  process throughout  the unit, and identify the strengths and challenges and new insights that you have developed about your personal assumptions, dominant structures and systems, and what you need to develop further.  

Instructions:

PART A: Biopsychosocial-Political Assessment 1000 words (10 marks marks)

In this task you are required to complete the biopsychosocial-political assessment that you started in Assessment 1.  

You are required to complete all of the assessment domains with the additional information you obtained from the Teaching Intensive block.  

PART B: Assessment Formulation 500 words  (10 marks) 

In Part B  you are to present a final summary (formulation) of your assessment ensuring you consider the factors outlined in the bio-psyhcosocioal-political assessment.  You will obtain this information at the 5-day Teaching Intensive in your role plays to be able to complete this part of the case management process.  

The formulation is a summary of the key issues from your assessment that have been identified as priorities for support.  

PART C: Client Goals and Intervention Plan (Up to 500 words) (10 marks)

Please refer to the care plan format on Moodle.   The formulation informs the development of the goals and intervention plan (the services and actions needed to achieve the goals).  You will identify immediate, medium- and long-term goals and the interventions to achieve these goals, with a review date of 3 months. 

PART D: Written Reflective Assessment (500 words) (10 marks)

You are required to write a 500-word reflection for the entire case work process that you have undertaken during term.  You are to consider what you did well, what you found challenging, what you learnt about your own personal assumptions, what you learnt about dominant systems and structures that further oppress or maintains oppression of service users, and what skills, knowledge, and values you need to develop further. 

Requirements   

• Use a conventional and legible size 12 font, such as Times New Roman or Arial, with 2.0 line spacing and 2.54 cm page margins (standard pre-set margin in Microsoft Word).
• Include page numbers on the top right side of each page in a header.
• You are to write a report format for PART A which can be located on Moodle.
• Use formal academic language. 
• Use the seventh edition American Psychological Association (APA) referencing style. The CQUniversity Academic Learning Centre has an online APA Referencing Style Guide.  
   

Resources  

• You will refer to the case study and the information you obtained about the case from the intensive teaching block.  This assessment does not require academic resources, but you are expected to develop an understanding of the processes and stages of case management from your textbook and unit content to be able to complete the requirements.  You may also refer to academic content about social work critical reflection and reflective writing. 
• Submit a draft before the due date to review your Turnitin Similarity Score before making a final submission. Instructions are available here.   
   

Generative AI 

• Generative artificial intelligence (Gen-AI) includes a range of computer programs that use data sets and computer-generated information to create new content.   For this assessment you may use Gen-AI to help you to understand the question, explain research concepts and check references are in the correct format. If you use Gen-AI, you should include a statement that declares that you have used Gen-AI and how you have used Gen-AI. 
• You should not use Gen-AI in the creation or critical analysis of the content or to write or rewrite any part of your assessment.   
• You should be aware that Gen-AI output can be incorrect and can include fictitious references and sources.   

Please refer to the marking criteria below.  The rubric version of the criteria  can be located on Moodle. 

Identifies the major presenting issues about the client in the assessment. (Total 5 marks)

Identifies all presenting issues. 5 marks

Identifies most of the presenting issues. 3.75 marks

 Identifies some of the presenting issues. 3.25 marks

Identifies a satisfactory range of the issues. 2.5 marks

Does not identify any relevant presenting issues or misunderstands the requirements of the task and does not use the biopsychosocial-political assessment. 2.5-0 marks

Demonstrates ability to use a biopsychosocial-political assessment. (5 marks)

Can extrapolate relevant information from the case study and identify its inclusion in the relevant sections of the assessment. 5 marks

Can extrapolate relevant information from the case study and identify its inclusion in most of the relevant sections of the assessment. 3.75 marks

Can extrapolate relevant information from the case study and identify its inclusion in some of the relevant sections of the assessment. 3.25 marks

Can extrapolate relevant information from the case study and demonstrates a satisfactory identification and inclusion in relevant sections of the assessment. 2.5 marks

Is not able to assess information and include it any relevant sections or misunderstand the requirement of the tasks and does not use the biopsychosocial-political assessment. <2.5 marks

Demonstrates the ability to integrate the information obtained from the assessment in a succinct formulation which identifies the key issues and challenges that informs the intervention plan. 10 marks 

Demonstrates an excellent ability to write a clear and succinct formulation that identifies all of the key issues from the assessment which is clearly linked to a comprehensive intervention plan. 10 marks 

Demonstrates a very good ability to write a clear and succinct formulation that identifies most of the key issues from the assessment which is clearly linked to a near comprehensive intervention plan.  8.5 marks 

Demonstrates a good ability to write a clear and succinct formulation that identifies some of the key issues from the assessment which is clearly linked to a broad intervention plan.  7.5 marks 

Demonstrates a satisfactory ability to write a clear and succinct formulation that identifies some of the key issues from the assessment which is clearly linked to a narrow intervention plan. 5 marks 

Inadequate ability to write a formulation that includes relevant information from the assessment and intervention plan is not linked to any issues identified in the assessment and/or has misunderstood requirements of the task. <5 marks 

Demonstrates the ability to develop an intervention plan which identifies a Specific, Measurable, Achievable, Realistic, Timely (SMART) goals, developed in conjunction with the service user, and a time frame to achieve. 10 marks 

Demonstrates excellent identification of appropriate and meaningful goals with the service user, that are SMART, has identified the strategies to achieve the goal, and realistic time frames and review dates to achieve the goals.  10 marks 

Demonstrates very good identification of appropriate and meaningful goals with the service user, that are SMART, has identified the strategies to achieve the goal, and realistic time frames and review dates to achieve the goals. 8.5 marks  

Demonstrates good identification of appropriate and meaningful goals with the service user, that are SMART, has identified the strategies to achieve the goal, and realistic time frames and review dates to achieve the goals. 7.5 marks 

Demonstrates satisfactory identification of appropriate and meaningful goals with the service user, that are SMART, has identified the strategies to achieve the goal, and realistic time frames and review dates to achieve the goals. 5 marks 

Demonstrates inadequate goals that are not relevant, does not consider how to achieve goals, or misses the inclusion of timelines to achieve goals and/or has misunderstood the task. <5 marks 

Reflective Writing 10 marks 

Engages in reflective practice and demonstrates new insights and reflections. 

The reflection demonstrates an excellent ability of examining beyond their description of their experience to an analysis of how the experience informs the student’s self-understanding, others, dominant systems that further oppress services users, and/or course concepts and demonstrates excellent new insights about themselves, the situation, and their own social work practice. 10 marks 

The reflection demonstrates a very good ability to reflect on their actions and assumptions and includes a very good ability to critically analyse dominant systems and their role in the oppression of service users and demonstrates very good insights about themselves, the situation, and their own social work practice. 8.5 marks 

The reflection demonstrates a good ability to reflect on their actions and assumptions and includes a very good ability to critically analyse dominant systems and their role in the oppression of service users and demonstrates good insights about themselves, the situation, and their own social work practice. 7.5 marks 

The reflection demonstrates a satisfactory ability to reflect on their actions and assumptions and includes a very good ability to critically analyse dominant systems and their role in the oppression of service users and demonstrates good insights about themselves, the situation, and their own social work practice.  5 marks 

The student is not able to demonstrate reflection skills beyond their personal experience and/or misunderstands the task. <5 marks