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BUSN20017 - Effective Business Communications

General Information

Unit Synopsis

Effective business communications develops your understanding of professional communication and behaviour in the workplace. The unit introduces you to elements of effective oral communication for participation in business meetings, presenting training sessions and cross-cultural and team/group interaction and for constructing written communications to both internal and external clients. The unit also considers the importance of non-verbal communication (body language) and listening for effective inter-personal communication. Self-reflection and peer assessment are emphasised as tools for self-management appropriate for future success in a professional career. You will gain an understanding of Australian industry employer requirements and the skills required to competently participate in the selection process for graduate positions.

Details

Level Postgraduate
Unit Level 8
Credit Points 6
Student Contribution Band SCA Band 4
Fraction of Full-Time Student Load 0.125
Pre-requisites or Co-requisites There are no pre-requisites for the unit.

Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).

Class Timetable View Unit Timetable
Residential School No Residential School

Unit Availabilities from Term 2 - 2016

Term 1 - 2017 Profile
Brisbane
Distance
Melbourne
Sydney
Townsville
Term 2 - 2017 Profile
Brisbane
Distance
Melbourne
Sydney
Term 3 - 2017 Profile
Brisbane
Distance
Melbourne
Sydney
Term 1 - 2018 Profile
Brisbane
Distance
Melbourne
Sydney
Term 2 - 2018 Profile
Brisbane
Distance
Melbourne
Sydney
Term 3 - 2018 Profile
Brisbane
Distance
Melbourne
Sydney
Term 1 - 2019 Profile
Brisbane
Cairns
Melbourne
Online
Sydney
Term 2 - 2019 Profile
Brisbane
Melbourne
Online
Sydney
Term 3 - 2019 Profile
Brisbane
Melbourne
Online
Sydney
Term 1 - 2020 Profile
Brisbane
Cairns
Melbourne
Online
Sydney
Term 2 - 2020 Profile
Brisbane
Melbourne
Online
Sydney
Term 3 - 2020 Profile
Brisbane
Melbourne
Online
Sydney
Term 1 - 2021 Profile
Brisbane
Melbourne
Online
Sydney
Term 2 - 2021 Profile
Brisbane
Melbourne
Online
Sydney
Term 3 - 2021 Profile
Brisbane
Melbourne
Online
Sydney
Term 1 - 2022 Profile
Brisbane
Melbourne
Online
Sydney
Term 2 - 2022 Profile
Brisbane
Melbourne
Online
Sydney
Term 3 - 2022 Profile
Brisbane
Melbourne
Online
Sydney
Term 1 - 2023 Profile
Brisbane
Melbourne
Online
Sydney
Term 2 - 2023 Profile
Brisbane
Melbourne
Online
Sydney
Term 3 - 2023 Profile
Brisbane
Melbourne
Online
Sydney
Term 1 - 2024 Profile
Brisbane
Melbourne
Online
Sydney
Term 2 - 2024 Profile
Brisbane
Melbourne
Online
Sydney
Term 3 - 2024 Profile
Brisbane
Melbourne
Online
Sydney

Attendance Requirements

All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Assessment Overview

Recommended Student Time Commitment

Each 6-credit Postgraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Assessment Tasks

Assessment Task Weighting
0. Presentation and Written Assessment 50%
2. Written Assessment 50%

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%).

Consult the University’s Grades and Results Policy for more details of interim results and final grades

Past Exams

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Previous Feedback

Term 1 - 2023 : The overall satisfaction for students in the last offering of this course was 79.01% (`Agree` and `Strongly Agree` responses), based on a 21.24% response rate.

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Source: Student evaluations
Feedback
Provide feedback earlier in the term.
Recommendation
The assessment items have been re-arranged (Term 2, 2022 on-wards) so that the students can receive feedback before the end of the term.
Action Taken
This action has been undertaken. Once the Term has ended I will consult with Dr. Pagon Lo regarding the efficacy of this undertaking.
Source: This concern arises from the student evaluations.
Feedback
The quality of the feedback and the timely provision of this feedback.
Recommendation
This issue has been raised at a school level and the unit coordinator will endeavour to follow the guidance provided. The unit coordinator will continue to speak with the teaching team and provide examples of good feedback. All assessment will be scheduled in a manner that maximises the usefulness of the assessment for student learning.
Action Taken
Nil.
Source: This is a schoolwide requirement.
Feedback
The teaching and learning activities and resources need to be reviewed for relevancy and recency.
Recommendation
The unit coordinator will undertake a review of the teaching and learning activities and resources for Term Three, 2023.
Action Taken
Nil.
Unit learning Outcomes

On successful completion of this unit, you will be able to:

  1. assess verbal and nonverbal communication processes.
  2. analyse interpersonal communication within a professional context.
  3. evaluate the links between communication and professional networks and networking.
  4. effectively select the appropriate communication medium for the given professional context.
  5. deliver a variety of oral and written professional communication genres including training presentations, interviews and team/group and cross cultural interaction; business writing and academic writing.

This unit does not link to any specific external professional accreditation.

Alignment of Assessment Tasks to Learning Outcomes
Assessment Tasks Learning Outcomes
1 2 3 4 5
0 - Presentation and Written Assessment
2 - Written Assessment
Alignment of Graduate Attributes to Learning Outcomes
Advanced Level
Professional Level
Graduate Attributes Learning Outcomes
1 2 3 4 5
1 - Knowledge
2 - Communication
3 - Cognitive, technical and creative skills
5 - Self-management
6 - Ethical and Professional Responsibility
7 - Leadership
Alignment of Assessment Tasks to Graduate Attributes
Advanced Level
Professional Level
Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7 8
0 - Presentation and Written Assessment
2 - Written Assessment