Viewing Unit History

The information below is relevant from 09/03/2015 to 10/07/2016
Click Here to view current information

BUSN20017 - Effective Business Communications

General Information

Unit Synopsis

Effective Business Communications develops an understanding of professional communication and behaviour in the workplace. The course introduces students to elements of effective oral communication for participation in business meetings, presenting training sessions and for constructing written communications to both internal and external clients. The course also considers the importance of non-verbal communication (body language) and its role in effective inter-personal communication. Self-reflection and peer assessment are emphasised as tools for self-management, and the development of team work and interpersonal skills appropriate for future success in a professional career are also a key focus. You will gain an understanding of Australian industry employer requirements and the skills required to competently participate in the selection process for graduate positions.

Details

Level Postgraduate
Unit Level 8
Credit Points 6
Student Contribution Band SCA Band 4
Fraction of Full-Time Student Load 0.125
Pre-requisites or Co-requisites There are no pre-requisites for the unit.

Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).

Class Timetable View Unit Timetable
Residential School No Residential School

Unit Availabilities from Term 3 - 2014

Term 1 - 2017 Profile
Brisbane
Distance
Melbourne
Sydney
Townsville
Term 2 - 2017 Profile
Brisbane
Distance
Melbourne
Sydney
Term 3 - 2017 Profile
Brisbane
Distance
Melbourne
Sydney
Term 1 - 2018 Profile
Brisbane
Distance
Melbourne
Sydney
Term 2 - 2018 Profile
Brisbane
Distance
Melbourne
Sydney
Term 3 - 2018 Profile
Brisbane
Distance
Melbourne
Sydney
Term 1 - 2019 Profile
Brisbane
Cairns
Melbourne
Online
Sydney
Term 2 - 2019 Profile
Brisbane
Melbourne
Online
Sydney
Term 3 - 2019 Profile
Brisbane
Melbourne
Online
Sydney
Term 1 - 2020 Profile
Brisbane
Cairns
Melbourne
Online
Sydney
Term 2 - 2020 Profile
Brisbane
Melbourne
Online
Sydney
Term 3 - 2020 Profile
Brisbane
Melbourne
Online
Sydney
Term 1 - 2021 Profile
Brisbane
Melbourne
Online
Sydney
Term 2 - 2021 Profile
Brisbane
Melbourne
Online
Sydney
Term 3 - 2021 Profile
Brisbane
Melbourne
Online
Sydney
Term 1 - 2022 Profile
Brisbane
Melbourne
Online
Sydney
Term 2 - 2022 Profile
Brisbane
Melbourne
Online
Sydney
Term 3 - 2022 Profile
Brisbane
Melbourne
Online
Sydney

Attendance Requirements

All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Assessment Overview

Recommended Student Time Commitment

Each 6-credit Postgraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Assessment Tasks

Assessment Task Weighting
1. Presentation and Written Assessment 40%
2. Practical and Written Assessment 40%
3. Online Quiz(zes) 20%

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%).

Consult the University’s Grades and Results Policy for more details of interim results and final grades

Past Exams

To view Past Exams, please login
Previous Feedback

Term 1 - 2020 : The overall satisfaction for students in the last offering of this course was 4.5 (on a 5 point Likert scale), based on a 29.1% response rate.

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Source: Qualitative feedback
Feedback
"More assessment detail should be provided".
Recommendation
All members of the teaching team must be clear about the requirement for the assessments. The Unit Coordinator needs to hold more teams meetings specifically covering these requirements
Action Taken
This action was undertaken.
Source: Qualitative feedback
Feedback
"The feedback needs to [be] provided especially for assessment which involve speaking such as presenation[s], so that the students like me can learn, improve and not make the same mistakes again.
Recommendation
The teaching team must undertake and provide instructive and supportive feedback to the students. Attention to both the quality and quantity of the feedback is required. The Unit Coordinator will articulate the expectations and provide examples to the markers.
Action Taken
This action was undertaken.
Source: Qualitative written evaluation
Feedback
Moodle site was confusing
Recommendation
Simplify the presentation of information on Moodle
Action Taken
Nil.
Unit learning Outcomes

On successful completion of this unit, you will be able to:

  1. construct logical and persuasive arguments employing a variety of sentence structures using effective communication skills;
  2. locate, evaluate, and synthesise primary and secondary sources into oral and written presentations for professional environments;
  3. apply active listening skills in interpersonal settings and lead and participate effectively in group discussions;
  4. recognise and evaluate the links between communication skills and interpersonal skills for professional networking and effective team work;
  5. deliver effective communications in a variety of settings. For oral presentations, speaking clearly and projecting the voice sufficiently, while employing appropriate verbal and nonverbal strategies and utilising visual aids effectively; for written reports using concise, well-structured language, presentating key points and developing logical arguments to build the case.

This course does not link to any specific external professional accreditation.

Alignment of Assessment Tasks to Learning Outcomes
Assessment Tasks Learning Outcomes
1 2 3 4 5
1 - Presentation and Written Assessment
2 - Practical and Written Assessment
3 - Online Quiz(zes)
Alignment of Graduate Attributes to Learning Outcomes
Advanced Level
Professional Level
Graduate Attributes Learning Outcomes
1 2 3 4 5
1 - Knowledge
2 - Communication
3 - Cognitive, technical and creative skills
4 - Research
5 - Self-management
6 - Ethical and Professional Responsibility
7 - Leadership
Alignment of Assessment Tasks to Graduate Attributes
Advanced Level
Professional Level
Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7
1 - Presentation and Written Assessment
2 - Practical and Written Assessment
3 - Online Quiz(zes)