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MGMT19105 - Quality Management

General Information

Unit Synopsis

This course provides an overview of all the quality dimensions and elements in a process oriented management in the production of goods and services. It focuses on the theories of quality management and principal of total quality management with a practical setting of the real world environment. It includes global perspectives of competition, quality as a strategic mechanism, ethics, corporate responsibility, strategic alliances, organisational culture, customer satisfaction, ISO9000 system and various quality tools and techniques, and their implementation with special reference to procurement and supply management functions.

Details

Level Undergraduate
Unit Level 2
Credit Points 6
Student Contribution Band SCA Band 4
Fraction of Full-Time Student Load 0.125
Pre-requisites or Co-requisites

Prerequisite: Minimum of 24 Units

Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).

Class Timetable View Unit Timetable
Residential School No Residential School

Unit Availabilities from Term 3 - 2013

Term 2 - 2017 Profile
Brisbane
Distance
Melbourne
Sydney
Term 2 - 2018 Profile
Brisbane
Distance
Melbourne
Perth
Rockhampton
Sydney
Term 3 - 2018 Profile
Brisbane
Distance
Term 2 - 2019 Profile
Brisbane
Melbourne
Online
Perth
Rockhampton
Sydney
Term 3 - 2019 Profile
Brisbane
Online
Term 2 - 2020 Profile
Brisbane
Melbourne
Online
Perth
Rockhampton
Sydney
Term 3 - 2020 Profile
Brisbane
Online
Term 2 - 2021 Profile
Brisbane
Melbourne
Online
Sydney
Term 3 - 2021 Profile
Brisbane
Online
Term 2 - 2022 Profile
Brisbane
Melbourne
Online
Sydney
Term 3 - 2022 Profile
Brisbane
Online
Term 2 - 2023 Profile
Brisbane
Melbourne
Online
Rockhampton
Sydney
Term 3 - 2023 Profile
Brisbane
Online
Term 2 - 2024 Profile
Brisbane
Melbourne
Online
Rockhampton
Sydney
Term 3 - 2024 Profile
Brisbane
Online

Attendance Requirements

All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Assessment Overview

Recommended Student Time Commitment

Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Assessment Tasks

Assessment Task Weighting
1. Written Assessment 20%
2. Written Assessment 20%
3. Examination 60%

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%).

Consult the University’s Grades and Results Policy for more details of interim results and final grades

Past Exams

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Previous Feedback

Term 2 - 2023 : The overall satisfaction for students in the last offering of this course was 72.73% (`Agree` and `Strongly Agree` responses), based on a 28.21% response rate.

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Source: Students and Moodle data.
Feedback
Comprehensive and timely marking feedback has been consistently provided. However, in the latest unit delivery, only between 7% (A3) and 65% (A2) of students found and read the comprehensive and constructive marking feedback provided. Thus, students need to find and read it.
Recommendation
Although students are provided with guidance about how to find the comprehensive marking feedback, few students read it. Personalised CQU Success communication could inform students that they have not yet read the comprehensive constructive marking feedback provided.
Action Taken
Students were given written instructions to find assessment feedback in the Assessment tile, Moodle forums, and CQU Succes emails.
Source: Unit coordinator.
Feedback
The continuous update of contemporary Moodle materials should continue.
Recommendation
The continuous update of contemporary Quality Management materials on Moodle should continue.
Action Taken
The unit materials continue to be updated from term to term in Moodle.
Source: Unit Coordinator.
Feedback
Assessment update.
Recommendation
Assessment items will be revised and updated where necessary.
Action Taken
Nil.
Source: Students and Moodle data.
Feedback
Comprehensive and timely marking feedback has been consistently provided. However, in the latest unit delivery, only between 18% (A3) and 35% (A2) of students found and read the comprehensive and constructive marking feedback provided. Thus, students need to find and read it.
Recommendation
The unit website will provide a video about the importance of finding and reading assessment marking feedback.
Action Taken
Nil.
Unit learning Outcomes

On successful completion of this unit, you will be able to:

  1. Discuss and define all aspects of the importance of quality in organisations.
  2. Compare and contrast the key components of quality management and its relevance to organisations producing goods and services.
  3. Critically analyse the need for organisational change where necessary to refocus the organisation on producing quality products and services.
  4. Identify and critically discuss the strategic aspects of the principles and philosophy of total quality management.
  5. Critically analyse the need for human resource development as a major part of implementing quality management.
  6. Critically profile, measure, benchmark and implement a quality management program.

Alignment of Assessment Tasks to Learning Outcomes
Assessment Tasks Learning Outcomes
1 2 3 4 5 6
1 - Written Assessment • • •
2 - Written Assessment • • • •
3 - Examination • • • • • •
Alignment of Graduate Attributes to Learning Outcomes
• Introductory Level
• Intermediate Level
• Graduate Level
Graduate Attributes Learning Outcomes
1 2 3 4 5 6
1 - Communication • • • • • •
2 - Problem Solving • • • • •
4 - Information Literacy • • • •
6 - Information Technology Competence • • • • •
Alignment of Assessment Tasks to Graduate Attributes
• Introductory Level
• Intermediate Level
• Graduate Level
Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7 8 9 10
1 - Written Assessment • • • •
2 - Written Assessment • • • •
3 - Examination • • • •