SOWK12009 - Casework and Case Management

General Information

Unit Synopsis

This unit provides students with an introduction to case management, how case work integrates within the framework of case management, and the structured steps in the case management process across a range of practice fields. The history, the policy and political framework and the implementation of case management across a range of practice fields will be critiqued. Students' will explore the lived experience of service users and the co-design of care plans using the case management process. It is an individualised service delivery model in which students will develop knowledge and skills in undertaking holistic social assessment, developing care plans, coordinating services for service users, monitoring and evaluating care plans, and transitioning service users to independent and interdependent living.


Level Undergraduate
Unit Level 2
Credit Points 6
Student Contribution Band SCA Band 4
Fraction of Full-Time Student Load 0.125
Pre-requisites or Co-requisites

pre-requisite SOWK11015 Professional Communication in Human Services

Co-requisite SOWK12008 Theories of Change for Professional Practice 1

Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).

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Residential School Compulsory Residential School
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Unit Availabilities from Term 1 - 2022

Term 1 - 2022 Profile
Mixed Mode

Attendance Requirements

All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Assessment Overview

Recommended Student Time Commitment

Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Assessment Tasks

Assessment Task Weighting
1. Written Assessment 20%
2. Case Study 40%
3. Report 40%

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%).

Consult the University’s Grades and Results Policy for more details of interim results and final grades

Past Exams

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Previous Feedback

Term 1 - 2020 : The overall satisfaction for students in the last offering of this course was 3.1 (on a 5 point Likert scale), based on a 34.55% response rate.

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Source: Have Your Say
Simulated delivery of the residential school was a highlight of the unit.
Attempt to continue to deliver this innovative and engaging simulation at the Noosa residential.
Action Taken
In 2020 the Residential was not able to be offered.
Source: UC observations
Identifying those students entering university in term 1 to ensure additional support is made available.
Students who have credited into the unit and are in their first term of university studies must be identified early in term to ensure adequate orientation to university processes is achieved in a timely manner.
Action Taken
The Academic Learning Centre was to offer a session at the Residential
Source: Have Your Say
Provide further direction around readings to enhance learning.
Provide a 'Recommended' section in the reading list to assist students to structure their research and reading.
Action Taken
I cannot say this was acted upon as the staff member who was the Unit Coordinator was on extended leave and a casual had to be appointed at the last moment to teach the unit
Source: Staff and students
This course resume as a mixed mode unit in 2021 with a 3 day residential
That the residential be run in 2021 with a high focus on skills development
Action Taken
Unit learning Outcomes

On successful completion of this unit, you will be able to:

  1. Conceptually map the major features, principles, structures, processes and roles of case management practice and systems relevant to diverse contexts
  2. Critically analyse the functions of case management in service delivery and its relevance for social work and human services policy and practice
  3. Demonstrate case management processes and skills in assessment, developing care plans and coordinating mutliple service organisations for complex and high need service users
  4. Apply appropriate cross cultural awareness skills and knowledge to case work and case management contexts with indigenous peoples
  5. Generate an evidence-informed intervention plan for complex and high need service users.

This unit addresses the AASW Practice Standards Objectives 3, 4, 5, 6 & 7.

Alignment of Assessment Tasks to Learning Outcomes
Assessment Tasks Learning Outcomes
1 2 3 4 5
1 - Written Assessment
2 - Case Study
3 - Report
Alignment of Graduate Attributes to Learning Outcomes
Introductory Level
Intermediate Level
Graduate Level
Graduate Attributes Learning Outcomes
1 2 3 4 5
1 - Communication
2 - Problem Solving
3 - Critical Thinking
4 - Information Literacy
5 - Team Work
6 - Information Technology Competence
7 - Cross Cultural Competence
8 - Ethical practice
Alignment of Assessment Tasks to Graduate Attributes
Introductory Level
Intermediate Level
Graduate Level
Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7 8 9 10
1 - Written Assessment
2 - Case Study
3 - Report