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Responsible Gambling Services (RSG) (ACC00004)

Course summary

This accredited short course is suitable for prospective employees or those who are currently working in the service of gaming. It covers the skills and knowledge to satisfy legislative requirements, codes of practice and providing information and assistance to customers.

Students undertaking this course will study the accredited unit SITHGAM001 - Provide responsible gambling services.


The fee for this short course will be $103.95

Course details

Course Type Short Course (Accredited)
Student Availability
  • - Domestic
Application Mode
  • Direct To University
How to Apply Please Enquire
Study Area
  • - Hospitality and Beauty
Skill Area
  • - Hospitality
AQF Level

Entry Requirements

There is no minimum age required to undertake this course, however the minimum age to obtain a Gaming Employee Licence, which is required to work with gaming machines, is 18 years old.

Student Outcomes, Career Opportunities and Occupations

Potential employment outcomes may include: Gaming room attendant; Cashier; Croupier; Keno Operator; TAB Operator; Gaming Machine Technician; Casino Employee. Upon successful completion of this accredited short course, students will receive a Statement of Attainment for the unit SITHGAM001 - Provide responsible gambling services.

Course Structures

Please select a Course Structure from the options below:

Standard Course Structure

This is a half day short course - duration may depend on location however will generally be 5 hours.

  • On-campus
  • Online
SITHGAM001 Provide responsible gambling services

Course Intakes


Various course intakes are available in 2018 which are specific to each CQUniversity campus.

Duration and dates
1 class for 4 hours


This course is available to study on-campus at the following locations:

CQUniversity Mackay City
Classes will be held from 9 am – 2 pm at the Fifth Floor Training Restaurant and will be available on the following dates:
  • Thursday, 7 June 2018
  • Thursday, 11 October 2018
CQUniversity Rockhampton City
Classes will be held from 9 am – 2 pm at Willby’s Training Restaurant and will be available on the following dates:
  • Thursday, 10 May 2018
  • Thursday, 11 October 2018

For individual class days and times for each intake please check the TAFE Timetable located here

Related Courses

No related course found.

Resource Requirements

Whilst on-campus, students must wear closed in shoes. Strictly no thongs or open sandals permitted. Students should also bring pen and paper to the class.

What licences could I apply for?

Prospective gaming employees are recommended to apply for a Gaming Employee Licence through the Queensland Office of Gaming Regulation. This application is to be completed and submitted by persons wishing to obtain a licence to perform gaming duties in a club or hotel. This licence will enable people to cover the scope of most gaming duties in clubs and hotels. Information about the licence will be covered by your trainer (although completion of this course is not a prerequisite to obtain the licence).