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Responsible Gambling Services (RSG) (ACC00004)

Course summary

This Short Course is suitable for prospective employees or those who are currently working in the service of gaming. It covers the skills and knowledge to satisfy legislative requirements, codes of practice and providing information and assistance to customers.

The cost of this short course will be $99.00.

Course details

Course Type Short Course (Accredited)
Student Availability
  • - Domestic
Application Mode
  • Direct To University
Study Area
  • - Hospitality and Beauty
Skill Area
  • - Hospitality
AQF Level

Entry Requirements

There is no minimum age required to undertake this course, however the minimum age to obtain a Gaming Employee Licence, which is required to work with gaming machines, is 18 years old.

Student Outcomes, Career Opportunities and Occupations

Potential employment outcomes may include: Gaming room attendant; Cashier; Croupier; Keno Operator; TAB Operator; Gaming Machine Technician; Casino Employee.

Statement of Attendance for this non-accredited short course.

Course Structures

Please select a Course Structure from the options below:

Standard Course Structure

This is a half day short course - duration may depend on location however will generally be 5 hours.

  • On-campus
  • Distance
SITHGAM001 Provide responsible gambling services

Course Availabilities

CQUniversity Mackay City

This accredited short course is available at CQUniversity Mackay City.

Duration and dates
1 class


Choose one of the following classes:

Tuesday, 25 July 2017.

Thursday, 19  October 2017.

Tuesday, 5 December 2017

All classes will commence from 9 am - 2 pm.

CQUniversity Rockhampton City

This accredited short course is available at CQUniversity Rockhampton City.

Duration and dates
1 class for 3 hours


Choose one of the following classes:

Tuesday, 25 July 2017

Tuesday, 15 August 2017

Tuesday, 12 September 2017

Tuesday, 17 October 2017

Thursday, 9 November 2017

All classes will commence from 9 am - 12 noon at Willby's Training Restaurant, Building B, Room 1.22.

Related Courses

No related course found.

Resource Requirements

Whilst on-campus, students must wear closed in shoes. Strictly no thongs or open sandals permitted. Students should also bring pen and paper to the class.

What licences could I apply for?

Prospective gaming employees are recommended to apply for a Gaming Employee Licence through the Queensland Office of Gaming Regulation. This application is to be completed and submitted by persons wishing to obtain a licence to perform gaming duties in a club or hotel. This licence will enable people to cover the scope of most gaming duties in clubs and hotels. Information about the licence will be covered by your trainer (although completion of this course is not a prerequisite to obtain the licence).

Contact Us

To apply, or to find out more about this course, contact the Student Advice Team on 13 27 86.