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Certificate II in Business (BSB20115)

Course summary

Students wishing to develop a basic understanding in office skills and also provides a pathway to Certificate III Business Administration. Students completing this program will complete 6 of the 13 competencies required for Certificate III in Business Administration

Student will develop skills in contributing to a safe work environment, customer service, working effectively in a business environment including innovation and communication, as well as technology skills of word processing, keyboarding and spreadsheets.

Course details

Course Type Qualification
Student Availability
  • - Domestic
Application Mode
  • Direct To University
How to Apply Please Enquire
Study Area
  • - Business, Accounting and Law
  • - VET in Schools
Skill Area
  • - Business Services
AQF Level

Entry Requirements

There are no entry requirements for this qualification, however it is recommended that students have basic computer, numeracy and literacy skills. 

Student Outcomes, Career Opportunities and Occupations

Possible career outcomes could lead to roles as a Clerk, Data Entry Operator, Receptionist, Office Administration Assistant, Word Processing Operator. 

Course Structures

Please select a Course Structure from the options below:

Standard Course Structure

Approximately 160 hours of study time will be involved however, the training duration will depend on the study mode selected.

  • Distance
BSBWHS201 Contribute to health and safety of self and others

BSBCMM201 Communicate in the workplace
BSBCUS201 Deliver a service to customers
BSBINM201 Process and maintain workplace information
BSBINM202 Handle Mail
BSBINN201 Contribute to workplace innovation
BSBITU201 Produce simple word processed documents
BSBITU202 Create and use spreadsheets
BSBITU303 Design and produce text documents
BSBITU304 Produce spreadsheets
BSBITU307 Develop keyboarding speed and accuracy
BSBSUS201 Participate in environmentally sustainable work practices
BSBWOR204 Use business technology
Study Sequence

The following study sequence is recommended:

  1. BSBWHS201 
  2. BSBCUS201 
  3. BSBINN201 
  4. BSBWOR204 
  5. BSBSUS201 
  6. BSBITU201 
  7. BSBITU303
  8. BSBITU202 
  9. BSBITU304 
  10. BSBCMM201 
  11. BSBINM201 
  12. BSBINM202 

Course Assessment Information

Assessment Types
Written/Electronic Assessment
Practical Task
Third Party Verification

Course Availabilities

Distance Education

Enrolment for this offering is for Continuing Students only. Any new students should consider enrolling into BSB30115 or BSB30415.

Duration and dates
12 months.


Enrolments are taken throughout the year on a continuous basis.

One (1) core unit and eleven (11) elective units.


Distance students require strong self motivation and must have 2-4 hours per week available for study for each unit. This course is self paced so students must have sound literacy and numeracy skills.

Distance Education - VET in Schools (VETiS)

There is one intake for this course in Term 1 2017.

Duration and dates
12 months.

Twelve (12) units must be completed - One (1) core unit and eleven (11) elective units.


Students will need to apply for this delivery mode through their High School VET Coordinator. 

2018 Unit Availabilities

Unit availabilities have not yet been finalised for this course.

Please check this page regularly for updates.

Related Courses

Course code Course name Short Course
BSB30415 Certificate III in Business Administration No

Resource Requirements

This course is delivered by distance education so students must have access to a computer and the internet. Students are provided access to an online eLearning site where resource materials are available.

Contact Us

To apply, or to find out more about this course, contact the Student Advice Team on 13 27 86.

What else might I find useful?

Financial assistance with fees may be available through concessions or via ‘Time to Pay’ payment plan. This and other information such as student support, study and library assistance can be found at

Is what I already know taken into account?

Yes. Your history of study, skills and experience does matter. Consideration is given to your prior life and work experiences as well as formal and informal training. This may be applied using the national standard for Mutual Recognition or through Recognition of Prior Learning (RPL). Documentary evidence will be requested.