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Certificate III in Community Services (CHC32015)

Course summary

This qualification reflects the role of entry level community services workers who support individuals through the provision of person-centred services. Work may include day-to-day support of individuals in community settings or support the implementation of specific community-based programs.

At this level, work takes place under the direction of others and supervision may be direct or indirect. Work may take place in a range of community services organisations.

Course details

Course Type Qualification
Student Availability
  • - Domestic
Application Mode
  • Direct To University
How to Apply Please Enquire
Study Area
  • - Apprenticeships, Trades & Training
  • - Psychology, Social Work and Community Services
Skill Area
  • - Community Services
AQF Level Level 3: Certificate III

Entry Requirements

There are no entry requirements for this course, however, it is highly recommended that students have completed Year 10 or equivalent.

Student Outcomes, Career Opportunities and Occupations

This level is appropriate for support workers, case workers and client contact officers and generally, these positions have direct contact with clients, identify presenting needs and refer to appropriate services and support.

Course Structures

Please select a Course Structure from the options below:

Standard Course Structure

To successfully complete this course, students must complete a total of 12 units, consisting of:
5 core units and 7 elective units.
Core Units
CHCCCS016 Respond to client needs
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
HLTWHS002 Follow safe work practices for direct client care
HLTWHS006 Manage personal stressors in the work environment
Elective Units
CHCCCS019 Recognise and respond to crisis situations
CHCCDE003 Work within a community development framework
CHCCOM001 Provide first point of contact
CHCLEG001 Work legally and ethically
CHCMHS001 Work with people with mental health issues
CHCPRT001 Identify and respond to children and young people at risk
CHCYTH001 Engage respectfully with young people
Study Sequence
Students wanting to complete the course within 12 months should enrol into one group of units at a time, as per the following order.  However, students may enrol into one or more units at a time according to their study capacity, as per the following order:

  1. CHCLEG001, CHCDIV001 and HLTWHS002
  2. CHCCOM005, CHCCOM001 and CHCCCS016
  3. HLTWHS006 and CHCPRT001
  4. CHCYTH001 and CHCCCS019
  5. CHCMHS001 and CHCCDE003

Course Assessment Information

Assessment Types
Written/Electronic Assessment
Practical Task
Third Party Verification

Course Intakes


There are eight course intakes, available in February, March, April, May, June, August, September and October.

Duration and dates
12 months full-time


This course is delivered online and students must have approximately 36 hours per week available for study. Students will be supported through the VET Moodle platform, Zoom sessions, phone and email.

It is also expected that student’s will avail themselves of opportunities to engage with both teaching staff and other students through on-line discussions, forums and/or presentations.

For individual class days and times for each intake please check the TAFE Timetable located here

Related Courses

Course code Course name Short Course
CHC42015 Certificate IV in Community Services No

Online timetable

Please refer to the online Timetable for the most up to date details for optional workshops. Please note that dates and locations are subject to change.

Skilling Queenslanders for Work Initiative

Community organisations successful in their application with the Queensland Government have access to the Skilling Queenslanders for Work initiative. This funding can assist students, who meet the eligibility criteria, apply for a place in their community organisation’s project. Further information about the initiative can be found at

The following community organisations have a partnership agreement in place with CQUni, as the preferred Registered Training Organisation. This partnership gives these organisations the ability to recruit students within their community who meet the eligibility criteria set by the Department of Education and Training, and send through documentation to enable CQUni to process the pre-enrolments. 

They are:
Students currently studying or wanting to enquire about eligibility with the funding or for this course can contact the community organisation.

Resource and Computing Requirements

It is a requirement of enrolment in this course that you have access to the CQUniversity website. You will be required to undertake various components of study in the course using email and the internet.

It is strongly recommended that you have access to a broadband connection or higher to access online resources that would include but are not limited to, email, internet, video streaming, electronic assessment submission. 

All submissions of assessment must be uploaded electronically to the VET Moodle platform. 

Work Placement Requirements

Students are required to complete the assessment conditions per unit of competency, which includes work placement, simulations and/or scenario assessments.

Depending on the work placement organisation, students may be required to obtain an Australian Federal Police (AFP) Check, WWCC (Blue Card) and/or a Positive Exemption Notice (Yellow Card).

It is recommended that you are able to complete at least one day per week in a practical work setting in a community services organisation.