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Certificate III in Community Services (CHC32015)

Course summary

This qualification reflects the role of entry level community services workers who support individuals through the provision of person-centred services. Work may include day-to-day support of individuals in community settings or support the implementation of specific community-based programs.

At this level, work takes place under the direction of others and supervision may be direct or indirect. Work may take place in a range of community services organisations.

Course details

Course Type Qualification
Student Availability
  • - Domestic
Fees www.cqu.edu.au/fees
Application Mode
  • Direct To University
How to Apply Please Enquire
Study Area
  • - Apprenticeships, Trades & Training
  • - Psychology, Social Work and Community Services
Skill Area
  • - Community Services
AQF Level Level 3: Certificate III

Entry Requirements

There are no entry requirements for this course.

It is highly recommended that students have completed Year 10 or equivalent.

Student Outcomes, Career Opportunities and Occupations

This level is appropriate for support workers, case workers and client contact officers and generally, these positions have direct contact with clients, identify presenting needs and refer to appropriate services and support.

Course Structures

Please select a Course Structure from the options below:

Standard Course Structure

This course requires a minimum of 1200 hours for completion which equates to approximately 25 hours per week of study. These hours will be comprised of practical experience in a community services organization and theoretical study hours.

  • On-campus
  • Distance
Core
CHCCCS016 Respond to client needs
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
HLTWHS002 Follow safe work practices for direct client care
HLTWHS006 Manage personal stressors in the work environment
Electives
CHCCCS019 Recognise and respond to crisis situations
CHCCDE003 Work within a community development framework
CHCCOM001 Provide first point of contact
CHCLEG001 Work legally and ethically
CHCMHS001 Work with people with mental health issues
CHCPRT001 Identify and respond to children and young people at risk
CHCYTH001 Engage respectfully with young people
Study Sequence - Internal
Students to enrol prior to the following start dates for classes:
CHCCOM005 - 18/07 & 20/07 
HLTWHS002 - 25/07 & 27/07
CHCLEG001 - 15/08 & 17/08
CHCDIV001 - 22/08 & 24/08
CHCCOM001 - 29/08 & 31/08
CHCCCS016 - 05/09 & 07/09
HLTWHS006 - 12/09 & 14/09
CHCCCS019 - 03/10 & 05/10
CHCCDE003 - 10/10 & 12/10
CHCPRT001 - 17/10 & 19/10
CHCYTH001 - 24/10 & 26/10
CHCMHS001 - 31/10 & 02/11
Study Sequence - Distance Education
Students should follow the below order of units as a recommended study sequence.
For part-time study, enrol into one or two units at a time.
For full-time study, enrol into three or four units at a time.

  1. CHCLEG001 - Work legally and ethically
  2. CHCDIV001 - Work with diverse people
  3. HLTWHS002 - Follow safe work practices for direct client care
  4. CHCCOM005 - Communicate and work in health or community services
  5. HLTWHS006 - Manage personal stressors in the workplace
  6. CHCPRT001 - Identify and respond to children and young people at risk
  7. CHCYTH001 - Engage respectfully with young people
  8. CHCMHS001 - Work with people with mental health issues
  9. CHCCDE003 - Work within a community development framework
  10. CHCCCS019 - Recognise and respond to crisis situations
  11. CHCCCS016 - Respond to client needs
  12. CHCCOM001 - Provide first point of contact

Course Assessment Information

Assessment Types
Written/Electronic Assessment
RPL

Course Availabilities

Distance Education

Timing
Enrolments are taken throughout the year on a continuous basis.

Duration and dates
12 months full time.


Load
Twelve (12) units must be successfully completed - five (5) core units and seven (7) elective units.

Notes

Distance students require self motivation and will need approximately 25 hours of study per week for each unit of competency, comprised of both practical and theoretical study. Students must have sound literacy and computer skills. Students must have access to a computer, the internet, and Microsoft Office software including Word and PowerPoint. Students must also be familiar with using USB devices and retrieving electronic material, and uploading and downloading documents to and from the online course.


CQUniversity Rockhampton City

Timing
Enrolments are taken throughout the year on a continuous basis.

Duration and dates
6 - 12 months.


Load
Twelve (12) units must be successfully completed - five (5) core units and seven (7) elective units.

Notes

An orientation day will be held Thursday, 13 July 2017 from 9 am at CQUniversity Rockhampton City. 

Classes are held on Tuesdays from 9 am – 3 pm and an additional day of study is offered on Thursday from 9 am – 1 pm. 
No classes will be held from 18 September 2017 to 29 September 2017 due to the term break.

Students must be self-motivated and have sound literacy and computer skills. Students must have access to a computer, the internet, and Microsoft Office software including Word and PowerPoint. Students must also be familiar with using USB devices and retrieving electronic material, and uploading and downloading documents to and from the online course.


2018 Unit Availabilities

Unit availabilities have not yet been finalised for this course.

Please check this page regularly for updates.

Related Courses

Course code Course name Short Course
CHC42015 Certificate IV in Community Services No

Contact Us

To apply, or to find out more about this course, contact the Student Advice Team on 13 27 86.

Resource Requirements

All resources will be provided on-line when you are enrolled into each individual unit. You will be provided with instructions on how to access the learning and assessment resources through your student email which is issued on enrolment. If you wish to purchase paper based versions of the electronic resources, you can do this at your own cost. Instructions on how to purchase will be provided with the on-line information for each unit of competency.

Practical Placement Information

Where a student is not currently working in the Community Services industry they will be required to obtain either paid or unpaid opportunities for suitable practical work in the form of volunteer work or paid employment.

Practical work for this program is not compulsory, however all community services training is delivered in a work related context and a number of assessments require that the learning has occurred in the work place. This requires that a supervisor from the workplace is able to sign off confirmation that you have completed assessment tasks to the level required to ensure that students are work ready and competent in the field they are training for.

Before you undertake any voluntary work you must undergo a working with children check that assesses a person’s eligibility to hold a blue card or exemption card based on their known past police and disciplinary information.

This process also disqualifies certain people upfront and prevents people from working with children whose past behaviour indicates they are not eligible to enter regulated child-related employment. You will know if you have been successful when you receive a current Blue Card, you may also be required to undergo a full criminal history check through your local police station.

Your teacher can assist you with the Blue Card process and you will not be able to commence paid or unpaid practical work in a community services organisation without a current Blue Card.

It is recommended that you are able to complete at least one day per week in a practical work setting in a community services organisation.

Course Requirements

There are a total of 12 units of competency in CHC32015 Certificate III in Community Services (5 core units and 7 elective units). You must successfully complete - that is achieve a Competency Achieved (CA) result in all 12 units of the course in order to achieve the full CHC32015 Certificate III in Community Services.

All units of competency will be delivered on-line through the Moodle VET application provided by CQUniversity Australia once you have enrolled. It is also expected that student’s will avail themselves of opportunities to engage with both teaching staff and other students through on-line discussions, forums and/or presentations.