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Certificate IV in Community Services (CHC42015)

Course summary

This qualification reflects the role of community service workers who design and deliver person-centred services to individuals and/or groups. Community workers act as a source of information and advice to individuals and communities. They advocate on behalf of their clients and work to develop community based services, advocating for improved individual and family wellbeing.

At this level, workers may be autonomous with limited responsibility within established parameters and may be required to supervise and lead other workers in projects or teams.

Course details

Course Type Qualification
Student Availability
  • - Domestic
Application Mode
  • Direct To University
How to Apply Please Enquire
Study Area
  • - Apprenticeships, Trades & Training
  • - Psychology, Social Work and Community Services
Skill Area
  • - Community Services
AQF Level Level 4: Certificate IV

Entry Requirements

There are no entry requirements for this course, however, it is highly recommended that students have completed Year 10 or equivalent.

Student Outcomes, Career Opportunities and Occupations

Work may take place in a range of community service areas such as mental health, domestic violence, alcohol and other drug, child protection, youth, case work and case management contexts.

Course Structures

Please select a Course Structure from the options below:

Standard Course Structure

To successfully complete this course, students must complete a total of 15 units, consisting of:
7 core units and 8 elective units.
Core Units
CHCADV001 Facilitate the interests and rights of clients
CHCCCS004 Assess co-existing needs
CHCCOM002 Use communication to build relationships
CHCDIV001 Work with diverse people
CHCLEG001 Work legally and ethically
CHCPRP001 Develop and maintain networks and collaborative partnerships
HLTWHS003 Maintain work health and safety
Elective Units
CHCCCS016 Respond to client needs
CHCCCS019 Recognise and respond to crisis situations
CHCCDE003 Work within a community development framework
CHCCOM001 Provide first point of contact
CHCMHS001 Work with people with mental health issues
CHCPRT001 Identify and respond to children and young people at risk
CHCYTH001 Engage respectfully with young people
HLTWHS006 Manage personal stressors in the work environment
Study Sequence
Students wanting to complete the course within 12-18 months should enrol into one group of units at a time, as per the following order.  However, students may enrol into one or more units at a time according to their study capacity, as per the following order:

  1. CHCLEG001 and CHCDIV001
  2. HLTWHS003 and CHCCOM002
  3. CHCCOM001 and CHCCCS016
  4. HLTWHS006 and CHCPRT001
  5. CHCYTH001 and CHCCCS019
  6. CHCMHS001 and CHCCDE003
  7. CHCADV001 and CHCPRP001
  8. CHCCCS004

Course Assessment Information

Assessment Types
Written/Electronic Assessment
Practical Task
Third Party Verification

Course Intakes


There are eight course intakes, available in February, March, April, May, June, August, September and October.

Duration and dates
12 - 18 months full-time


This course is delivered online and students must have approximately 23 hours per week available for study. Students will be supported through the VET Moodle platform, Zoom sessions, phone and email.

It is also expected that student’s will avail themselves of opportunities to engage with both teaching staff and other students through on-line discussions, forums and/or presentations.

For individual class days and times for each intake please check the TAFE Timetable located here

Related Courses

Course code Course name Short Course
CHC32015 Certificate III in Community Services No

Online timetable

Please refer to the online Timetable for the most up to date details for optional workshops. Please note that dates and locations are subject to change.

Work Placement Requirements

Students are required to complete the assessment conditions per unit of competency, which includes work placement, simulations and/or scenario assessments.

Depending on the work placement organisation, students may be required to obtain an Australian Federal Police (AFP) Check, WWCC (Blue Card) and/or a Positive Exemption Notice (Yellow Card).

It is recommended that you are able to complete at least one day per week in a practical work setting in a community services organisation.

Resource and Computing Requirements

It is a requirement of enrolment in this course that you have access to the CQUniversity website. You will be required to undertake various components of study in the course using email and the internet. 

It is strongly recommended that you have access to a broadband connection or higher to access online resources that would include but are not limited to, email, internet, video streaming, electronic assessment submission. 

All submissions of assessment must be uploaded electronically to the VET Moodle platform.