This qualification reflects the role of community service workers who design and deliver person-centred services to individuals and/or groups. Community workers act as a source of information and advice to individuals and communities. They advocate on behalf of their clients and work to develop community based services, advocating for improved individual and family wellbeing.
At this level, workers may be autonomous with limited responsibility within established parameters and may be required to supervise and lead other workers in projects or teams.
|AQF Level||Level 4: Certificate IV|
There are no entry requirements for this course.
It is highly recommended that students have completed Year 10 or equivalent.
Student Outcomes, Career Opportunities and Occupations
Work may take place in a range of community service areas such as mental health, domestic violence, alcohol and other drug, child protection, youth, case work and case management contexts.
Standard Course Structure
The duration of the program will be over a 6-12 month period and will require between 12-20 hours of study per week depending on the individual student study load.
|CHCADV001||Facilitate the interests and rights of clients|
|CHCCCS004||Assess co-existing needs|
|CHCCOM002||Use communication to build relationships|
|CHCDIV001||Work with diverse people|
|CHCLEG001||Work legally and ethically|
|CHCPRP001||Develop and maintain networks and collaborative partnerships|
|HLTWHS003||Maintain work health and safety|
|CHCCCS016||Respond to client needs|
|CHCCCS019||Recognise and respond to crisis situations|
|CHCCDE003||Work within a community development framework|
|CHCCOM001||Provide first point of contact|
|CHCMHS001||Work with people with mental health issues|
|CHCPRT001||Identify and respond to children and young people at risk|
|CHCYTH001||Engage respectfully with young people|
|HLTWHS006||Manage personal stressors in the work environment|
Study Sequence - Internal
Students to enrol prior to the following start dates for classes:
CHCCCS004 - 11/07 & 13/07
CHCADV001 - 18/07 & 20/07
CHCPRP001 - 25/07 & 27/07
CHCCOM002 - 01/08 & 03/08
HLTWHS003 - 08/08 & 10/08
CHCLEG001 - 15/08 & 17/08
CHCDIV001 - 22/08 & 24/08
CHCCOM001 - 29/08 & 31/08
CHCCCS016 - 05/09 & 07/09
HLTWHS006 - 12/09 & 14/09
CHCCCS019 - 03/10 & 05/10
CHCCDE003 - 10/10 & 12/10
CHCPRT001 - 17/10 & 19/10
CHCYTH001 - 24/10 & 26/10
CHCMHS001 - 31/10 & 02/11
Study Sequence - External Delivery (Online)
CHCLEG001 Work legally and ethically
|CQUniversity Rockhampton City|
Duration and dates
An orientation day will be held Thursday, 13 July from 9 am at CQUniversity Rockhampton City.
Classes are held on Tuesdays from 9 am – 3 pm and an additional day of study is offered on Thursday from 9 am – 1 pm.
No classes will be held from 18 September 2017 to 29 September 2017 due to the term break.
Students must be self-motivated and have sound literacy and computer skills. Students must have access to a computer, the internet, and Microsoft Office software including Word and PowerPoint. Students must also be familiar with using USB devices and retrieving electronic material, and uploading and downloading documents to and from the online course.
Duration and dates
|Course code||Course name||Short Course|
|CHC32015||Certificate III in Community Services||No|
Practical Placement Information
Where a student is not currently working in the Community
Services industry they will be required to obtain either paid or unpaid opportunities
for suitable practical work in the form of volunteer work or paid employment. Practical work for this program is not
compulsory, however all community services training is delivered in a work
related context and a number of assessments require that learning has occurred
in the work place. This requires that a
supervisor from the workplace is able to sign off confirmation that you have
completed assessment tasks to the level required to ensure that students are
work ready and competent in the field they are training for. Before commencing any voluntary work you must
be willing to undergo a National Police check and apply for Positive Notice blue card for child related employment and or
Disability services positive exemption notice card if relevant. Your
teacher can assist you with the Blue Card process and you will not be able to
commence paid or unpaid practical work in a community services organization
without a current Blue Card.
It is recommended that you are able to complete at least one day per week in a practical work setting in a community services organization.