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Diploma of Community Services (CHC52015)

Course summary

This qualification reflects the role of community service workers who design and deliver person-centered services to individuals and/or groups. Workers may provide support, advocacy or interventions to individual clients, groups or communities across a range of services.

At this level, workers may be autonomous within established parameters and may be required to supervise and lead other workers in projects or teams.
Work may take place in a range of community service, case work or case management contexts.

To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency.

VET Student Loan Information 
VET Student Loans may be available for eligible students in approved Diploma level qualifications. The loan can be used towards Tuition Fees only and does not cover additional expenses such as textbooks, uniforms, equipment, travel, tools, and accommodation or general living expenses. Loan limits or caps may apply for some eligible courses and where a loan limit is reached for a course, students may be required to pay upfront for any remaining units. 

For more information or to check your eligibility for a VET Student Loan, please visit our VET Student Loans webpage or contact us.

Course details

Course Type Qualification
Student Availability
  • - Domestic
Application Mode
  • Tertiary Admission Centre (TAC)
How to Apply Please Enquire
Study Area
  • - Psychology, Social Work and Community Services
Skill Area
  • - Community Services
AQF Level Level 5: Diploma

Entry Requirements

Domestic Students

If you are not born in Australia, Canada, New Zealand, United Kingdom, Ireland, or United States of America you are required to meet the English Language Proficiency requirements set by the University. Information on English Language Proficiency requirements is available here

Mandatory Clinical Placement Requirements
As per the CQU Immunisation Policy and for patient and student safety, the previously recommended checks are now mandatory for any placement commencing 1 January 2018 and onwards. Refer to the Clinical Placement Guidelines and Mandatory Checks Requirements for Clinical Placement for more details.

Student Outcomes, Career Opportunities and Occupations

Completion of the requirements for CHC52015 – Diploma of Community Services may lead to further study options in the Social Sciences including Bachelor of Social Work.

Career opportunities include work positions in the fields of Community Services, i.e. Mental Health services, Child Protection services, Alcohol and Other Drug services, Domestic Violence services, Youth Services.

Course Structures

Please select a Course Structure from the options below:

Standard Course Structure

To successfully complete this course, students must complete a total of 16 units, consisting of:
8 core units and 8 elective units.
Core Units
CHCCCS007 Develop and implement service programs
CHCCOM003 Develop workplace communication strategies
CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
CHCDIV003 Manage and promote diversity
CHCLEG003 Manage legal and ethical compliance
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
HLTWHS004 Manage work health and safety
Elective Units
CHCADV001 Facilitate the interests and rights of clients
CHCCCS004 Assess co-existing needs
CHCCCS019 Recognise and respond to crisis situations
CHCMHS001 Work with people with mental health issues
CHCPRP001 Develop and maintain networks and collaborative partnerships
CHCPRT001 Identify and respond to children and young people at risk
CHCYTH001 Engage respectfully with young people
HLTWHS006 Manage personal stressors in the work environment
Study Sequence
Part-time - enrol into one group of units at a time, as per the following order:
  1. CHCCCS007 and CHCCOM003
  2. CHCDIV003 and HLTWHS004
  3. CHCLEG003 and CHCDEV002
  4. HLTWHS006 and CHCPRT001 
  5. CHCYTH001 and CHCCCS019 
  6. CHCMHS001 and CHCMGT005
  7. CHCADV001 
  8. CHCPRP001
  9. CHCCCS004 
  10. CHCPRP003

Full-time - enrol into one group of units at a time, as per the following order:
  1. CHCCCS007 and CHCCOM003
  2. CHCDIV003 and HLTWHS004
  3. CHCLEG003 and CHCDEV002
  4. HLTWHS006 and CHCPRT001 
  5. CHCYTH001 and CHCCCS019 
  6. CHCMHS001 and CHCMGT005
  7. CHCADV001 and CHCPRP001
  8. CHCCCS004 and CHCPRP003

Course Assessment Information

Assessment Types
Written/Electronic Assessment
Practical Task
Third Party Verification

Course Intakes


There are three course intakes, available March, July and October.

Duration and dates
1 year full-time or 2 years part-time


QTAC Code: 895231

This course is delivered by distance education and students must have approximately 14 hours per week available for study. Students will be supported through the VET Moodle platform, Zoom sessions, phone and email.

For individual class days and times for each intake please check the TAFE Timetable located here

Related Courses

No related course found.

Online timetable

Please refer to the online Timetable for the most up to date details for optional workshops. Please note that dates and locations are subject to change.

Resource and Computing Requirements

It is a requirement of enrolment in this course that you have access to the CQUniversity website. You will be required to undertake various components of study in the course using email and the internet. 

It is strongly recommended that you have access to a broadband connection or higher to access online resources that would include but are not limited to, email, internet, video streaming, electronic assessment submission. 

All submissions of assessment must be uploaded electronically to the VET Moodle platform.

Work Placement Requirements

Students are required to complete:
  • mandatory work placement of at least 100 hours within a community services workplace, and
  • the assessment conditions per unit of competency, which includes work placement and/or simulations and/or scenario assessments

IMPORTANT: Changes to Mandatory Check Requirements 
  • In compliance with CQU Immunisation Policy and for patient and student safety, there has been a number of changes for your mandatory check requirements. These changes take effect and are now mandatory for any placement commencing 1 January 2018 and onwards.   
  • Please click here for full details of your requirements or access these requirements via the Moodle Site.   
  • Please see Mandatory Cut-Off dates for submission dates of your mandatory checks. You will not be eligible to proceed to placement if you fail to meet the deadline; there are no extensions or exceptions.
Depending upon the capacity of the health care providers/facilities in the student’s geographical area, students will be expected to travel to an alternative location in order to complete their prescribed clinical placement. Students will only be offered one placement per student, per course, per term.

Any enquiries should be directed to the WIL (Work Integrated Learning) Team via email to or call (07) 4930 9124.