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Certificate II in Health Support Services (HLT23215)

Course summary

This qualification reflects the role of workers who provide support for the effective functioning of health services. At this level workers complete tasks under supervision involving known routines and procedures or complete routine but variable tasks in collaboration with others in a team environment.

To achieve this qualification, the candidate must undertake work placement as detailed in the Assessment Requirements of the units of competency.

Course details

Course Type Qualification
Student Availability
  • - Domestic
Application Mode
  • Direct To University
How to Apply Please Enquire
Study Area
  • - Health
  • - VET in Schools
Skill Area
  • - Health
AQF Level Level 2: Certificate II

Entry Requirements

There are no entry requirements for this course however, there are mandatory clinical placement requirements which need to be met. 

Mandatory Clinical Placement Requirements

As per the CQU Immunisation Policy and for patient and student safety, the previously recommended checks are now mandatory for any placement commencing 1 January 2018 and onwards. Refer to the Clinical Placement Guidelines and Mandatory Checks Requirements for Clinical Placement for more details

Student Outcomes, Career Opportunities and Occupations

Occupational titles for these workers may include: administration support, assistant cook, clerk, cleaner, food service worker, food service assistant, domestic assistant, grounds maintenance worker, handyman, hospital assistant, housekeeping assistant, kitchen hand, laundry worker, maintenance assistant, orderly, courier (eg. pathology), porter, stores assistant, support services worker, ward assistant.

Course Structures

Please select a Course Structure from the options below:

Standard Course Structure

To successfully complete this course, students must complete 12 units, consisting of:
4 core units and 8 elective units.
Core Units
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
HLTINF001 Comply with infection prevention and control policies and procedures
HLTWHS001 Participate in workplace health and safety
Elective Units
BSBCUS201 Deliver a service to customers
BSBINM201 Process and maintain workplace information
BSBMED301 Interpret and apply medical terminology appropriately
BSBWOR202 Organise and complete daily work activities
BSBWOR203 Work effectively with others
BSBWOR204 Use business technology
CHCCCS020 Respond effectively to behaviours of concern
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
Study Sequence

Enrol into one group of units at a time, as per the following order:

  1. CHCCOM005, BSBMED301 and HLTINF001
  2. CHCDIV001 and CHCDIV002
  3. CHCCCS020 and HLTWHS001
  4. BSBINM201, BSBWOR204 and BSBWOR203
  5. BSBWOR202 and BSBCUS201

Course Assessment Information

Assessment Types
Written/Electronic Assessment
Practical Task
Third Party Verification

Course Intakes

VET in Schools (VETiS) - Online

There is one course intake for 2018, available in February.

Duration and dates
18 months full-time


This course is delivered online and students must have approximately 9 hours per week available for study. Students will be supported through the VET Moodle platform, Zoom sessions, phone and email. 

Students wanting to complete the full course as a VETIS student will need to commence in Year 11.

For individual class days and times for each intake please check the TAFE Timetable located here

Related Courses

Course code Course name Short Course
HLT33115 Certificate III in Health Services Assistance No

Third Party Services arrangement

Bowen State High School provides the following services on behalf of CQUniversity for this course:

  • Recruitment of senior students enrolled at Bowen State High School
  • Provision of educational or support services

Senior students should email:

Resource and Computing Requirements

It is a requirement of enrolment in this course that you have access to the CQUniversity website. You will be required to undertake various components of study in the course using email and the internet. 

It is strongly recommended that you have access to a broadband connection or higher to access online resources that would include but are not limited to, email, internet, video streaming, electronic assessment submission. 

All submissions of assessment must be uploaded electronically to the VET Moodle platform.

Clinical Placement Requirements

Students are required to complete the assessment conditions per unit of competency, which includes work placement and/or simulated assessment.

IMPORTANT: Changes to Mandatory Check Requirements 

  • In compliance with CQU Immunisation Policy and for patient and student safety, there has been a number of changes for your mandatory check requirements. These changes take effect and are now mandatory for any placement commencing 1 January 2018 and onwards.   
  • Please click here for full details of your requirements or access these requirements via the Moodle Site.   
  • Please see Mandatory Cut-Off dates for submission dates of your mandatory checks. You will not be eligible to proceed to placement if you fail to meet the deadline; there are no extensions or exceptions.

Depending upon the capacity of the health care providers/facilities in the student’s geographical area, students will be expected to travel to an alternative location in order to complete their prescribed clinical placement. Students will only be offered one placement per student, per course, per term.

Any enquiries should be directed to the WIL (Work Integrated Learning) Team via email to or call (07) 4930 9124.