This qualification provides the skills and knowledge for an individual to be competent in a wide range of general information and communications technology (ICT) technical functions and to achieve a degree of self-sufficiency as an advanced ICT user.
Persons working at this level will support information technology activities in the workplace across a wide range of ICT areas, including technical support, network administration, web technologies, software applications and digital media technologies.
|How to Apply||Please Enquire|
|AQF Level||Level 3: Certificate III|
There are no entry requirements for this course, however completion of Certificate II in Information, Digital Media & Technology is highly recommended.
Student Outcomes, Career Opportunities and Occupations
Possible job titles relevant to this qualification include: help desk officer, help desk assistant, ICT operations support, ICT user support, PC support, technical support.
Standard Course Structure
To successfully complete this course, students must complete a total of 17 units, consisting of:
6 core units and 11 elective units.
Foundation Skills Cluster
|ICTICT202||Work and communicate effectively in an ICT environment|
|ICTICT203||Operate application software packages|
|ICTWEB201||Use social media tools for collaboration and engagement|
Business Practices Cluster
|BSBSUS401||Implement and monitor environmentally sustainable work practices|
|BSBWHS304||Participate effectively in WHS communication and consultation processes|
System Build and Test Cluster
|ICTICT303||Connect internal hardware components|
|ICTSAS301||Run standard diagnostic tests|
Small Business Networking Cluster
|ICTNWK305||Install and manage network protocols|
|ICTSAS307||Install, configure and secure a small office or home office network|
|ICTICT302||Install and optimise operating system software|
|ICTSAS304||Provide basic system administration|
Advanced Documents Cluster
|ICTICT301||Create user documentation|
|ICTICT308||Use advanced features of computer applications|
Large Business Networking Cluster
|ICTNWK301||Provide network systems administration|
|ICTNWK302||Determine and action network problems|
|ICTNWK303||Configure and administer a network operating system|
|ICTNWK304||Administer network peripherals|
2018 Study Sequence
Enrol into both clusters available for the current intake. Full-time students are to enrol into two clusters at a time and part-time students are to enrol into one cluster at a time.
Enrol into any available clusters that haven’t previously been completed.
Most clusters are only available once per calendar year:
Clusters offered at the February intake
Business Practices cluster and Small Business Networking cluster
Clusters offered at the April intake
Foundation Skills cluster and System Build & Test cluster
Clusters offered at the July intake
Large Business Networking cluster and Foundation Skills cluster
Clusters offered at the October intake
Linux cluster and Advanced Documents cluster
Course Assessment Information
There are four course intakes for 2018, available in February, April, July and October.
Duration and dates
1 year full-time or 2 years part-time
|Course code||Course name||Short Course|
|ICT20115||Certificate II in Information, Digital Media and Technology||No|
|ICT50115||Diploma of Information Technology||No|