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Certificate III in Retail (SIR30216)

Course summary

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

Course details

Course Type Qualification
Student Availability
  • - Domestic
Application Mode
  • Direct To University
How to Apply Please Enquire
Study Area
  • - Business, Accounting and Law
Skill Area
AQF Level Level 3: Certificate III

Entry Requirements

There are no entry requirements. 

Student Outcomes, Career Opportunities and Occupations

Possible job outcomes include a team leader, retail supervisor, senior sales assistant, frontline sales assistant, customer service representative, and shop assistant.

Course Structures

Please select a Course Structure from the options below:

Standard Course Structure

SIRXCEG001 Engage the customer
SIRXCEG002 Assist with customer difficulties
SIRXCEG003 Build customer relationships and loyalty
SIRXCOM002 Work effectively in a team
SIRXIND001 Work effectively in a service environment
SIRXRSK001 Identify and respond to security risks
SIRXSLS001 Sell to the retail customer
SIRXWHS002 Contribute to workplace health and safety
SIRRINV002 Control stock
SIRRRTF001 Balance and secure point-of-sale terminal
SIRXIND002 Organise and maintain the store environment
SIRXMGT001 Supervise and support frontline team members
SIRXTAD001 Supervise and support frontline team members
Study Sequence

Enrol in the following order:

  1. SIRXWHS002 
  2. SIRXCEG001 
  3. SIRXSLS001 
  4. SIRXCEG002
  5. SIRXCEG003 
  6. SIRXRSK001 
  7. SIRXCOM002 
  8. SIRXIND001 
  9. SIRXIND002 
  10. SIRRRTF001 
  11. SIRXMGT001 
  12. SIRXTAD001 
  13. SIRRINV002 

Course Assessment Information

Assessment Types
Written/Electronic Assessment
Practical Task
Third Party Verification

Course Availabilities

Distance Education

Enrolments are taken throughout the year on a continuous basis.

Duration and dates
6 - 12 months.

Thirteen (13) units must be successfully completed - eight (8) core units, five (5) elective units.


Distance students require strong self motivation and must have 4-6 hours per week available for study for each unit. This course is self paced so students must have sound literacy and numeracy skills. This course is delivered by distance education so students must have access to a computer and the internet. Students are allocated 13 weeks from enrolment to complete each unit.

There are Practical Placement requirements for this course. Please see the More Details tab for further information. 

2018 Unit Availabilities

Unit availabilities have not yet been finalised for this course.

Please check this page regularly for updates.

Related Courses

No related course found.

Practical Placement Information

It is a requirement of the course that if students are not working in the retail industry they will need to organise work in a volunteer capacity in a retail outlet for a minimum of three hours per shift for the duration of the course.

The voluntary placement will need to be in a retail position which allows access to activities, documents and systems to complete assessment tasks.