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Certificate II in Tourism (SIT20116)

Course summary

This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, attractions, cultural and heritage sites, and any small tourism business.

Course details

Course Type Qualification
Student Availability
  • - Domestic
Fees www.cqu.edu.au/fees
Application Mode
  • Direct To University
Study Area
  • - Hospitality and Beauty
  • - VET in Schools
Skill Area
  • - Tourism
AQF Level Level 2: Certificate II

Entry Requirements

There are no entry requirements

Student Outcomes, Career Opportunities and Occupations

Possible job titles include: documentation clerk for a tour wholesaler or travel agency; museum attendant; office assistant for a tour operator; receptionist and office assistant for a professional conference organiser or event management business; receptionist and office assistant in a travel agency; retail sales assistant in an attraction; or ride attendant in an attraction.

Course Structures

Please select a Course Structure from the options below:

Standard Course Structure

Approximately 262 hours of study time will be involved however, the training duration will depend on the electives and study mode selected.

  • Distance
Core

SITTIND001 Source and use information on the tourism and travel industry
SITXCCS003 Interact with customers
SITXCOM002 Show social and cultural sensitivity
SITXWHS001 Participate in safe work practices
Electives

BSBCMM201 Communicate in the workplace
BSBWOR203 Work effectively with others
SITHFAB002 Provide responsible service of alcohol
SITTTSL002 Access and interpret product information
SITTTSL005 Sell tourism products and services
SITXCCS002 Provide visitor information
SITXCOM001 Source and present information

Course Availabilities

Distance Education

Timing
Enrolments are taken throughout the year on a continuous basis.

Duration and dates
12 months.

Load
Eleven (11) units must be successfully completed – four (4) core and seven (7) electives.

Notes

Distance students require strong self motivation and must have 4-6 hours per week available for study for each unit. This course is self paced so students must have sound literacy and numeracy skills. This course is delivered by distance education so students must have access to a computer and the internet. Students are allocated 13 weeks from enrolment to complete each unit.

Students studying by Distance Education will need to complete a practical placement if they're not currently working in the industry. For further information, please see Practical Placement Information under the More Details tab.

Distance Education - VET in Schools (VETiS)

Timing
Enrolments are taken throughout the year on a continuous basis.

Duration and dates
12 months.

Load
Eleven (11) units must be successfully completed – four (4) core and seven (7) electives.

Notes

Students studying by Distance Education will need to complete a practical placement if they're not currently working in the industry. For further information, please see Practical Placement Information under the More Details tab.

VETiS students in Year 12 who are interested in commencing this course from Term 2 2017, can complete the course within six (6) months, but will be required to undertake a practical work placement and dedicate extra hours to study to meet the required training outcomes. 

Course guides will be made available through School VET Coordinators and students will be given the opportunity to apply for a place in the course. VETiS Course Guide available here.

Related Courses

Course code Course name Short Course

Contact us

To apply, or to find out more about this course, contact the Student Advice Team on 13 27 86.

Is what I already know taken into account?

Yes. Your history of study, skills and experience does matter. Consideration is given to your prior life and work experiences as well as formal and informal training. This may be applied using the national standard for Mutual Recognition or through Recognition of Prior Learning (RPL). Documentary evidence will be requested.

What else might I find useful?

Financial assistance with fees may be available through concessions or via ‘Time to Pay’ payment plan. This and other information such as student support, study and library assistance can be found at www.cqu.edu.au/current-student

Practical Placement Information

Students will need to be working in the industry or undertaking a practical placement in order to access to organisational policies and procedures. The placement will need to be in an industry or simulated environment where the planning, sale and supply of tourism and travel products and services are offered. The placement does not need to be purely based in an office environment.

VETiS Dual Qualification

VETiS students can choose to complete a dual qualification from two of the three qualifications listed below. The two courses will be completed over a period of two years:

  • SIT20316 - Certificate II in Hospitality
  • SIT20416 - Certificate II in Kitchen Operations
  • SIT20116 - Certificate II in Tourism. 
 
Continuing VETiS students have the option to commence a dual qualification from Term 2. 

New VETiS students in Year 11 and commencing a dual qualification from Term 2, will only have 18 months to complete the course so must undertake a vocational placement to meet the required training outcomes.