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Certificate II in Tourism (SIT20116)

Course summary

This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, attractions, cultural and heritage sites, and any small tourism business.

Course details

Course Type Qualification
Student Availability
  • - Domestic
Fees www.cqu.edu.au/fees
Application Mode
  • Direct To University
How to Apply Please Enquire
Study Area
  • - Hospitality and Beauty
  • - VET in Schools
Skill Area
  • - Tourism
AQF Level Level 2: Certificate II

Entry Requirements

There are no entry requirements for this course.

Student Outcomes, Career Opportunities and Occupations

Possible job titles include: documentation clerk for a tour wholesaler or travel agency; museum attendant; office assistant for a tour operator; receptionist and office assistant for a professional conference organiser or event management business; receptionist and office assistant in a travel agency; retail sales assistant in an attraction; or ride attendant in an attraction.

Course Structures

Please select a Course Structure from the options below:

Standard Course Structure

Summary
To successfully complete this course, students must complete a total of 11 units, consisting of:
4 core units and 7 elective units.
Core Units
SITTIND001 Source and use information on the tourism and travel industry
SITXCCS003 Interact with customers
SITXCOM002 Show social and cultural sensitivity
SITXWHS001 Participate in safe work practices
Elective Units
BSBCMM201 Communicate in the workplace
BSBWOR203 Work effectively with others
SITHFAB002 Provide responsible service of alcohol
SITTTSL002 Access and interpret product information
SITTTSL005 Sell tourism products and services
SITXCCS002 Provide visitor information
SITXCOM001 Source and present information
Study Sequence
Mixed Mode:
Part Time – Enrol as per the following order:
  1. SITTIND001, SITXCCS002, SITXCOM001, SITTTSL002, SITTTSL005 (Feb)
  2. SITXCCS003, SITXCOM002, BSBWOR203, BSBCMM201, SITHFAB002, SITXWH001 (Jul)

VETIS – Enrol as per the following order:
  1. SITTIND001, SITXCCS002, SITXCOM001, SITTTSL002, SITTTSL005 (Feb)
  2. SITXCCS003, SITXCOM002, BSBWOR203, BSBCMM201, SITHFAB002, SITXWH001 (Jul)

Course Assessment Information

Assessment Types
Written/Electronic Assessment
Practical Task
Project

Course Intakes

Mixed Mode

Timing
There are two course intakes, available in February and July.

Duration and dates
6 months full-time


Summary

This course is available online with teaching support available through discussion forums, email and telephone. Online students require self-motivation and must have 13 hours per week available for study and placement. 

Remote locations where students are unable to attend face to face to SITHFAB002 workshops students will be required to complete and submit their assessment through video upload onto Futura.


VET in Schools (VETiS)

Timing
There are two course intakes, available in February and July.

Duration and dates
12 months part-time


Summary

Mixed Mode

This course is available online, through the VET in Schools program with teaching support available through discussion forums, email and telephone. Online students require self-motivation and must have 13 hours per week available for study and placement. 

Remote locations where students are unable to attend face to face to SITHFAB002 workshops students will be required to complete and submit their assessment through video upload onto Futura.


For individual class days and times for each intake please check the TAFE Timetable located here

Related Courses

Course code Course name Short Course
SIT20316 Certificate II in Hospitality No
SIT20416 Certificate II in Kitchen Operations No

Assessment information

To successfully complete the video recording assessment, you will need to participate in role plays or simulated activities, set up for the purpose of assessment in a simulated workplace environment.  
A workplace simulated environment could include a café or bar setup and include additional customers, people ordering drinks, standard glass sizes and having water available.  
You must show signage (located at https://www.business.qld.gov.au/industries/hospitality-tourism-sport/liquor-gaming/liquor/harm-minimisation), alcohol measures used to serve standard drinks or samples.

Third Party Services arrangement

Chinchilla State High School provides the following services on behalf of CQUniversity for this course:
  • Recruitment of senior students enrolled at Chinchilla State High School
  • Provision of educational or support services
Senior students should email: admin@chinchilshs.eq.edu.au 

VETiS Dual Qualification

VETiS students can choose to complete a dual qualification from two of the three qualifications listed below. The two courses will be completed over a period of two years:

  • SIT20316 - Certificate II in Hospitality
  • SIT20416 - Certificate II in Kitchen Operations
  • SIT20116 - Certificate II in Tourism.

Practical Skills Additional Information

Practical skills will need to be demonstrated in an industry or simulated environment such as a tourist provider, guided tours, tour activities and does not need to be purely based in an office environment. Students will need access to an environment where the planning, sale and supply of tourism and travel products and services are offered along with access to organisational policies and procedures. Students not currently working in the industry, or who don’t have access to workplace simulated environments will need to organise this in consultation with teaching staff.

Contact us

To apply, or to find out more about this course, contact the Student Advice Team on 13 27 86.

What else might I find useful?

Financial assistance with fees may be available through concessions or via ‘Time to Pay’ payment plan. This and other information such as student support, study and library assistance can be found at www.cqu.edu.au/current-student