Previous Version Version Effective: 1st of July, 2021
Version Effective: 1st of July, 2021

SIT20116 - Certificate II in Tourism

Course Details

Course Summary

This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision. This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, attractions, cultural and heritage sites, and any small tourism business.


Entry Requirements

Completion of the bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher level course.

There are no other entry requirements for this course.


Vocational Placement and Work Integrated Learning

Students must complete a Vocational Placement and/or Work Integrated Learning as part of this qualification.

Additional information

Practical skills will need to be demonstrated in an industry or simulated environment such as a tourist provider, guided tours, tour activities and does not need to be purely based in an office environment. Students will need access to an environment where the planning, sale and supply of tourism and travel products and services are offered along with access to organisational policies and procedures. Students not currently working in the industry, or who don’t have access to workplace simulated environments will need to organise this in consultation with teaching staff. To successfully complete the video recording assessment, you will need to participate in role plays or simulated activities, set up for the purpose of assessment in a simulated workplace environment.


Course Details

Course Type Qualification
Student Availability
  • International
  • Domestic
Fees For detailed information on Course Fees, visit www.cqu.edu.au/fees
Application Mode
  • Direct To University
How to Apply Please Enquire
Study Area
  • Hospitality and Beauty
Skill Area
  • Tourism
AQF Level Level 2: Certificate II

Admission Codes

Domestic Students
Tertiary Admission Centre Codes (TAC) Codes
Not Applicable
International Students
CRICOS Codes
Not Applicable

Student Outcomes, Career Opportunities and Occupations

Possible job titles include: documentation clerk for a tour wholesaler or travel agency; museum attendant; office assistant for a tour operator; receptionist and office assistant for a professional conference organiser or event management business; receptionist and office assistant in a travel agency; retail sales assistant in an attraction; or ride attendant in an attraction.

Delivery Agreement

Third Party Services arrangement: Yeppoon State High School provides the following services on behalf of CQUniversity for this course: Recruitment of senior students enrolled at Yeppoon State High School and Delivery and Assessment of Training under CQUniversity RTO 40939. A Third Party Agreement will be executed between CQUniversity and Yeppoon State High School

Course Structures

In order to complete this course, you must:

  1. Complete 4 core units
  2. Complete 7 elective units

Study Mode Definitions

  • Online: Online courses provide the flexibility to study without normally requiring a student to visit a campus. Course content is studied through a number of means including the use of online discussion forums, electronic library resources, by contacting lecturers and teachers, and receiving study materials online/electronically. Work integrated learning, including placements, may be included in some courses.
  • On-campus: Students studying in on-campus mode typically are expected to attend and participate in regular, structured on-campus teaching and learning activities throughout the University’s academic term. These activities may include lectures, tutorials, workshops and practice, online or other activities and normally will be timetabled at a CQUniversity campus or approved delivery site.
  • Mixed Mode: Students studying in mixed mode will participate in a combination of online learning activities in addition to site-specific learning activities, which may include residential schools, co-op placements and/or work-integrated learning as a compulsory requirement of a unit. The additional site-specific learning activities are what differentiates a mixed-mode unit from an online unit.

*All study modes may include Vocational placement and/or work integrated learning.

Select a course structure below to view the delivery details, including the different study modes offered for each structure.

Please select a course structure from the options below:
Online

6 months full time or 12 months part time

  • Online
  • RPL/RCC/Credit
Module 1 - Share, source, provide & present travel & tourism industry
SITXCCS002 Provide visitor information More Information Training.gov Details
SITXCOM001 Source and present information More Information Training.gov Details
SITTIND001 Source and use information on the tourism and travel industry More Information Training.gov Details
Module 2 - Tourism operations
SITTTSL004 Provide advice on Australian destinations More Information Training.gov Details
SITTTSL002 Access and interpret product information More Information Training.gov Details
Module 3 - Working as a global team
SITXCOM002 Show social and cultural sensitivity More Information Training.gov Details
BSBWOR203 Work effectively with others More Information Training.gov Details
Module 4 - Work safely & sustainably for the environment
BSBSUS201 Participate in Environmentally Sustainable Work Practices More Information Training.gov Details
SITXWHS001 Participate in safe work practices More Information Training.gov Details
Module 5 - Customer service practices
BSBCMM201 Communicate in the workplace More Information Training.gov Details
SITXCCS003 Interact with customers More Information Training.gov Details

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Sequence Unit
1 SITXCCS002 - Provide visitor information
1 SITXCOM001 - Source and present information
1 SITTIND001 - Source and use information on the tourism and travel industry
1 SITTTSL004 - Provide advice on Australian destinations
1 SITTTSL002 - Access and interpret product information
1 SITXCOM002 - Show social and cultural sensitivity
1 BSBWOR203 - Work effectively with others
2 BSBSUS201 - Participate in Environmentally Sustainable Work Practices
2 SITXWHS001 - Participate in safe work practices
2 BSBCMM201 - Communicate in the workplace
2 SITXCCS003 - Interact with customers


Start TAFE Now (STN) - Online

12 months part time

  • RPL/RCC/Credit
  • Online
Module 1 - Share, source, provide & present travel & tourism industry
SITXCCS002 Provide visitor information More Information Training.gov Details
SITXCOM001 Source and present information More Information Training.gov Details
SITTIND001 Source and use information on the tourism and travel industry More Information Training.gov Details
Module 2 - Tourism operations
SITTTSL004 Provide advice on Australian destinations More Information Training.gov Details
SITTTSL002 Access and interpret product information More Information Training.gov Details
Module 3 - Working as a global team
SITXCOM002 Show social and cultural sensitivity More Information Training.gov Details
BSBWOR203 Work effectively with others More Information Training.gov Details
Module 4 - Work safely & sustainably for the environment
BSBSUS201 Participate in Environmentally Sustainable Work Practices More Information Training.gov Details
SITXWHS001 Participate in safe work practices More Information Training.gov Details
Module 5 - Customer service practices
BSBCMM201 Communicate in the workplace More Information Training.gov Details
SITXCCS003 Interact with customers More Information Training.gov Details

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Sequence Unit
1 SITXCCS002 - Provide visitor information
1 SITXCOM001 - Source and present information
1 SITTIND001 - Source and use information on the tourism and travel industry
1 SITTTSL004 - Provide advice on Australian destinations
1 SITTTSL002 - Access and interpret product information
1 SITXCOM002 - Show social and cultural sensitivity
1 BSBWOR203 - Work effectively with others
2 BSBSUS201 - Participate in Environmentally Sustainable Work Practices
2 SITXWHS001 - Participate in safe work practices
2 BSBCMM201 - Communicate in the workplace
2 SITXCCS003 - Interact with customers


User Choice (Trainee)

6 months full time or 12 months part time

  • RPL/RCC/Credit
  • Online
Module 1 - Share, source, provide & present travel & tourism industry
SITXCOM001 Source and present information More Information Training.gov Details
SITXCCS002 Provide visitor information More Information Training.gov Details
SITTIND001 Source and use information on the tourism and travel industry More Information Training.gov Details
Module 2 - Tourism operations
SITTTSL002 Access and interpret product information More Information Training.gov Details
SITTTSL004 Provide advice on Australian destinations More Information Training.gov Details
Module 3 - Working as a global team
SITXCOM002 Show social and cultural sensitivity More Information Training.gov Details
BSBWOR203 Work effectively with others More Information Training.gov Details
Module 4 - Work safely & sustainably for the environment
SITXWHS001 Participate in safe work practices More Information Training.gov Details
BSBSUS201 Participate in Environmentally Sustainable Work Practices More Information Training.gov Details
Module 5 - Customer service practices
BSBCMM201 Communicate in the workplace More Information Training.gov Details
SITXCCS003 Interact with customers More Information Training.gov Details

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Sequence Unit
1 SITXCOM001 - Source and present information
1 SITXCCS002 - Provide visitor information
1 SITTIND001 - Source and use information on the tourism and travel industry
1 SITTTSL002 - Access and interpret product information
1 SITTTSL004 - Provide advice on Australian destinations
1 SITXCOM002 - Show social and cultural sensitivity
1 BSBWOR203 - Work effectively with others
2 SITXWHS001 - Participate in safe work practices
2 BSBSUS201 - Participate in Environmentally Sustainable Work Practices
2 BSBCMM201 - Communicate in the workplace
2 SITXCCS003 - Interact with customers


Course Assessment Information

RPL - Students who have previous informal and formal learning need to advise their trainer/assessor prior to enrolment. If the student wishes to apply for an RPL they need to apply to the RPL Centre.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
Assessment Types
Written/Electronic Assessment
Practical Task
Project
RPL
Course Learning Outcomes
Where and when can I start?
Please view the more details information for any additional information related to this course.

Domestic 2019 Availabilities

Online

There are currently no intakes scheduled for this course structure.

Start TAFE Now (STN) - Online

There are currently no intakes scheduled for this course structure.

User Choice (Trainee)

There are currently no intakes scheduled for this course structure.

Domestic 2020 Availabilities

Online

Online
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time

Start TAFE Now (STN) - Online

There are currently no intakes scheduled for this course structure.

User Choice (Trainee)

There are currently no intakes scheduled for this course structure.

Domestic 2021 Availabilities

Online

Online
January: Full Time/Part Time
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
December: Full Time/Part Time

Start TAFE Now (STN) - Online

Online
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time

User Choice (Trainee)

There are currently no intakes scheduled for this course structure.

Domestic 2022 Availabilities

Online

Online
January: Full Time/Part Time
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
December: Full Time/Part Time

Start TAFE Now (STN) - Online

Online
January: Full Time/Part Time
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
December: Full Time/Part Time

User Choice (Trainee)

There are currently no intakes scheduled for this course structure.

Domestic 2023 Availabilities

Online

Online
January: Full Time/Part Time
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time

Start TAFE Now (STN) - Online

Online
January: Full Time/Part Time
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time

User Choice (Trainee)

There are currently no intakes scheduled for this course structure.

International 2020 Availabilities

Online

There are currently no intakes scheduled for this course structure.

Start TAFE Now (STN) - Online

There are currently no intakes scheduled for this course structure.

User Choice (Trainee)

There are currently no intakes scheduled for this course structure.
For individual class days and times for each intake please check the TAFE Timetable located here
The availabilities shown above are for the current and future years. To view any historic availabilities please press "Show Historic Availabilities" below:

Show Historic Availabilities
More Details

More Details

Enrolment Sequence


Mainstream
Please refer to the VET Course Planners for the recommended study sequence of this course.  Please enrol in your units as per those instructions.  


Dual Qualification

Students can choose to complete a dual qualification from two of the three qualifications listed below.  The two courses will be completed over a period of two years:


  • SIT20316 - Certificate II in Hospitality
  • SIT20416 - Certificate II in Kitchen Operations
  • SIT20116 - Certificate II in Tourism.


Practical Skills Additional Information

Practical skills will need to be demonstrated in an industry or simulated environment such as a tourist provider, guided tours, tour activities and does not need to be purely based in an office environment. Students will need access to an environment where the planning, sale and supply of tourism and travel products and services are offered along with access to organisational policies and procedures. Students not currently working in the industry, or who don’t have access to workplace simulated environments will need to organise this in consultation with teaching staff.


Third Party Services arrangement

Chinchilla State High School provides the following services on behalf of CQUniversity for this course:

  • Recruitment of senior students enrolled at Chinchilla State High School
  • Provision of educational or support services

Senior students should email: admin@chinchilshs.eq.edu.au 


Assessment information

To successfully complete the video recording assessment, you will need to participate in role plays or simulated activities, set up for the purpose of assessment in a simulated workplace environment.  


A workplace simulated environment could include a café or bar setup and include additional customers, people ordering drinks, standard glass sizes and having water available.  


You must show signage (located at https://www.business.qld.gov.au/industries/hospitality-tourism-sport/liquor-gaming/liquor/harm-minimisation), alcohol measures used to serve standard drinks or samples.