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Certificate II in Tourism (SIT20116)

Course summary

This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, attractions, cultural and heritage sites, and any small tourism business.

Course details

Course Type Qualification
Student Availability
  • - Domestic
Fees www.cqu.edu.au/fees
Application Mode
  • Direct To University
How to Apply Please Enquire
Study Area
  • - Hospitality and Beauty
  • - VET in Schools
Skill Area
  • - Tourism
AQF Level Level 2: Certificate II

Entry Requirements

There are no entry requirements for this course.

Student Outcomes, Career Opportunities and Occupations

Possible job titles include: documentation clerk for a tour wholesaler or travel agency; museum attendant; office assistant for a tour operator; receptionist and office assistant for a professional conference organiser or event management business; receptionist and office assistant in a travel agency; retail sales assistant in an attraction; or ride attendant in an attraction.

Course Structures

Please select a Course Structure from the options below:

Standard Course Structure

Core Units
SITTIND001 Source and use information on the tourism and travel industry
SITXCCS003 Interact with customers
SITXCOM002 Show social and cultural sensitivity
SITXWHS001 Participate in safe work practices
Elective Units
BSBCMM201 Communicate in the workplace
BSBWOR203 Work effectively with others
SITHFAB002 Provide responsible service of alcohol
SITTTSL002 Access and interpret product information
SITTTSL005 Sell tourism products and services
SITXCCS002 Provide visitor information
SITXCOM001 Source and present information
Study Sequence
Students should enrol into one cluster of units at a time in the following order:

Information Research Unit Cluster
SITTIND001
SITXCCS002
SITXCOM001

Tourism Operations Unit Cluster
SITTTSL002
SITTTSL005

Customer Operions Unit Cluster
SITXCCS003
SITXCOM002
BSBWOR203
BSBCMM201

Compliance Unit Cluster
SITXWHS001
SITHFAB002

Course Assessment Information

Assessment Types
Written/Electronic Assessment
Third Party Verification
RPL

Course Availabilities

Distance Education

Timing
Enrolments are taken throughout the year on a continuous basis.

Duration and dates
12 months


Summary

Students require strong self-motivation and must allow 13 hours per week for study. This course is self-paced and delivered online through Futura, so students must have access to a computer and the internet. 

Students will need to demonstrate practical skills in a simulated and/or workplace environment.  For further information, please see the More Details tab.

Load
Eleven (11) units must be successfully completed – four (4) core and seven (7) electives.


Distance Education - VET in Schools (VETiS)

Timing
Enrolments are taken throughout the year on a continuous basis.

Duration and dates
12 months


Summary

Distance students require strong self-motivation and must allow 13 hours per week for study. This course is self-paced and delivered online through Futura, so students must have access to a computer and the internet. 

Students will need to demonstrate practical skills in a simulated and/or workplace environment. For further information, please see the More Details tab.

Course guides will be made available through School VET Coordinators and students will be given the opportunity to apply for a place in the course. VETiS Course Guide available here.

Load
Eleven (11) units must be successfully completed - seven (7) core units and four (4) elective units


2018 Course Availabilities List

Narrow the unit availabilities shown by adjusting the filters below.

Location
Attendance Mode
Load Category
Start Month

Location Attendance Mode Load Category Start Month
Rockhampton City Distance Full Time February
Rockhampton City Distance Full Time February
Rockhampton City Distance Full Time July
Rockhampton City Distance Full Time July

2018 Unit Availabilities

Narrow the unit availabilities shown by adjusting the filters below.

Location
Attendance Mode
Load Category
Start Month

BSBCMM201 - Communicate in the workplace
Location Attendance Mode Load Category Start Month Start Date
Rockhampton City Distance Full Time July 16/07/18
Rockhampton City Distance Full Time July 16/07/18
BSBWOR203 - Work effectively with others
Location Attendance Mode Load Category Start Month Start Date
Rockhampton City Distance Full Time July 16/07/18
Rockhampton City Distance Full Time July 16/07/18
SITHFAB002 - Provide responsible service of alcohol
Location Attendance Mode Load Category Start Month Start Date
Rockhampton City Distance Full Time July 16/07/18
Rockhampton City Distance Full Time July 16/07/18
SITTIND001 - Source and use information on the tourism and travel industry
Location Attendance Mode Load Category Start Month Start Date
Rockhampton City Distance Full Time February 29/01/18
Rockhampton City Distance Full Time February 29/01/18
SITTTSL002 - Access and interpret product information
Location Attendance Mode Load Category Start Month Start Date
Rockhampton City Distance Full Time February 29/01/18
Rockhampton City Distance Full Time February 29/01/18
SITTTSL005 - Sell tourism products and services
Location Attendance Mode Load Category Start Month Start Date
Rockhampton City Distance Full Time February 29/01/18
Rockhampton City Distance Full Time February 29/01/18
SITXCCS002 - Provide visitor information
Location Attendance Mode Load Category Start Month Start Date
Rockhampton City Distance Full Time February 29/01/18
Rockhampton City Distance Full Time February 29/01/18
SITXCCS003 - Interact with customers
Location Attendance Mode Load Category Start Month Start Date
Rockhampton City Distance Full Time July 16/07/18
Rockhampton City Distance Full Time July 16/07/18
SITXCOM001 - Source and present information
Location Attendance Mode Load Category Start Month Start Date
Rockhampton City Distance Full Time February 29/01/18
Rockhampton City Distance Full Time February 29/01/18
SITXCOM002 - Show social and cultural sensitivity
Location Attendance Mode Load Category Start Month Start Date
Rockhampton City Distance Full Time July 16/07/18
Rockhampton City Distance Full Time July 16/07/18
SITXWHS001 - Participate in safe work practices
Location Attendance Mode Load Category Start Month Start Date
Rockhampton City Distance Full Time July 16/07/18
Rockhampton City Distance Full Time July 16/07/18
Rockhampton City Distance Full Time July 16/07/18
Rockhampton City Distance Full Time July 16/07/18

Related Courses

Course code Course name Short Course
SIT20316 Certificate II in Hospitality No
SIT20416 Certificate II in Kitchen Operations No

VETiS Dual Qualification

VETiS students can choose to complete a dual qualification from two of the three qualifications listed below. The two courses will be completed over a period of two years:

  • SIT20316 - Certificate II in Hospitality
  • SIT20416 - Certificate II in Kitchen Operations
  • SIT20116 - Certificate II in Tourism.

Practical Skills Additional Information

Practical skills will need to be demonstrated in an industry or simulated environment such as a tourist provider, guided tours, tour activities and does not need to be purely based in an office environment. Students will need access to an environment where the planning, sale and supply of tourism and travel products and services are offered along with access to organisational policies and procedures. Students not currently working in the industry, or who don’t have access to workplace simulated environments will need to organise this in consultation with teaching staff.

Contact us

To apply, or to find out more about this course, contact the Student Advice Team on 13 27 86.

What else might I find useful?

Financial assistance with fees may be available through concessions or via ‘Time to Pay’ payment plan. This and other information such as student support, study and library assistance can be found at www.cqu.edu.au/current-student