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Certificate II in Hospitality (SIT20316)

Course summary

Learn basic skills and knowledge in a range of activities and functions required in hospitality. Work would be undertaken in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafes and coffee shops. This program can be completed as part of a traineeship.

This qualification reflects the role of individuals who use a defined and limited range of hospitality operational skills. They are involved in mainly routine and repetitive tasks using practical skills and basic industry knowledge. They work under direct supervision.

Course details

Course Type Qualification
Student Availability
  • - Domestic
Fees www.cqu.edu.au/fees
Application Mode
  • Direct To University
Study Area
  • - Hospitality and Beauty
  • - VET in Schools
Skill Area
  • - Hospitality
AQF Level Level 2: Certificate II

Entry Requirements

There are no entry requirements for this qualification.

CRICOS: 094900G

Mackay City and Rockhampton City

Student Outcomes, Career Opportunities and Occupations

This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.

 Possible job titles include a bar attendant, café attendant, catering assistant, food and beverage attendant, front office assistant, porter, room attendant.


Course Structures

Please select a Course Structure from the options below:

Standard Course Structure

Core

BSBWOR203 Work effectively with others
SITHIND002 Source and use information on the hospitality industry
SITHIND003 Use hospitality skills effectively
SITXCCS003 Interact with customers
SITXCOM002 Show social and cultural sensitivity
SITXWHS001 Participate in safe work practices
Electives

SITHFAB001 Clean and tidy bar areas
SITHFAB002 Provide responsible service of alcohol
SITHFAB004 Prepare and serve non-alcoholic beverages
SITHFAB005 Prepare and serve espresso coffee
SITHFAB007 Serve food and beverage
SITHGAM001 Provide responsible gambling services
SITXFSA001 Use hygienic practices for food safety
Study Sequence - Rockhampton
Internal students are to enrol into all units at once.

Legislative Unit Cluster - SITHFAB002, SITHGAM001, SITHIND002
Bar Operations Unit Cluster - SITXFSA001, SITXWHS001, SITHFAB001, SITHFAB004, SITHFAB007
Hospitality Practices Unit Cluster - BSBWOR203, SITHIND003, SITXCCS003, SITXCOM002
Study Sequence - Mackay
Internal students are to enrol into all units at once.

Legislative Unit Cluster - SITHFAB002, SITHGAM001, SITHIND002
Bar Operations Unit Cluster - SITXFSA001, SITXWHS001, SITHFAB001, SITHFAB004, SITHFAB005
Hospitality Practices Unit Cluster - BSBWOR203, SITHIND003, SITXCCS003, SITXCOM002
Study Sequence - Gladstone
Internal students are to enrol into all units at once.

Legislative Unit Cluster - SITHFAB002, SITHGAM001, SITHIND002
Bar Operations Unit Cluster - SITXFSA001, SITXWHS001, SITHFAB001, SITHFAB004, 
Hospitality Practices Unit Cluster - BSBWOR203, SITHIND003, SITXCCS003, SITXCOM002, SITHCCC003
Study Sequence - Distance Education
Distance students are to enrol into one cluster at a time in the following order:

Legislative Unit Cluster - SITHFAB002, SITHGAM001, SITHIND002
Bar Operations Unit Cluster - SITXFSA001, SITXWHS001, SITHFAB001, SITHFAB004, SITHFAB005 
Hospitality Practices Unit Cluster – BSBWOR203, SITHIND003, SITXCCS003, SITXCOM002

Course Availabilities

CQUniversity Mackay City

Timing
Enrolments are taken throughout the year on a continuous basis.

Duration and dates
Three days a week for 5 months.

Summary
This course is available at CQUniversity Mackay City campus.

Load
Twelve (12) units must be successfully completed – six (6) core units and six (6) electives.

Notes

Term 1 commences Monday, 30 January 2017.

Term 2 commences Monday, 10 July 2017.

Classes are held Mondays, Tuesdays and Wednesdays from 9 am - 3 pm at the Fifth Floor Training Restaurant, Building 1, Room 4.35.

CQUniversity Rockhampton City

Timing
Enrolments are taken throughout the year on a continuous basis.

Duration and dates
Three days a week for 5 months.

Load
Twelve (12) units must be successfully completed – six (6) core units and six (6) electives.

Notes

Term 1 commences Monday, 30 January 2017.

Classes are held on Tuesdays from 4 pm - 8 pm at Building B, Room 1.22.

Distance Education

Timing
Enrolments are taken throughout the year on a continuous basis

Duration and dates
6 - 12 months.

Summary
This course is available by Distance Education.

Load
Twelve (12) units must be successfully completed – six (6) core units and six (6) electives.

Notes

CQUniversity Mackay City VET in SCHOOLS (VETiS)

Timing
Next intake for this course is Term 1, February 2017

Duration and dates
One (1) day per week for 12 months.

Summary
This course is available as part of the VET in Schools Program at Mackay City Campus.

Load
Twelve (12) units must be successfully completed – six (6) core units and six (6) electives.

Notes

Course guides will be made available through School VET Coordinators and students will be given the opportunity to apply for a place in the course. VETiS Course Guide available here.

CQUniversity Rockhampton City VET IN SCHOOLS (VETiS)

Timing
Next intake for this course is Term 1 2017 commencing February 2017.

Duration and dates
One (1) day per week for 12 months.

Summary
This course is available as part of the VET in Schools Program at Rockhampton City Campus.

Load
Twelve (12) units must be successfully completed – six (6) core units and six (6) electives.

Notes

Term 1 classes commence in February 2017 and Term 2 classes commence from Wednesday, 12 July 2017.

Classes are held every Wednesday from 8.30 am to 4.30 pm at Willby's Restaurant. 

Students are required to complete additional study in their own time to complete the Online assessment component.

Course guides will be made available through School VET Coordinators and students will be given the opportunity to apply for a place in the course. VETiS Course Guide available here.

CQUniversity Gladstone Marina - VET in Schools (VETiS)

Timing
The next intake for this course is for Term 1 2018.

Duration and dates
One (1) day per week for 6 months.

Summary

This course is available as part of the VET in Schools Program at CQUniversity, Gladstone Marina.

Load
Twelve (12) units must be successfully completed – six (6) core units and six (6) electives.

Notes

Course guides will be made available through School VET Coordinators and students will be given the opportunity to apply for a place in the course. VETiS Course Guide available here.

Related Courses

No related course found.

Is what I already know taken into account?

Yes. Your history of study, skills and experience does matter. Consideration is given to your prior life and work experiences as well as formal and informal training. This may be applied using the national standard for Mutual Recognition or through Recognition of Prior Learning (RPL). Documentary evidence will be requested.

What else might I find useful?

Financial assistance with fees may be available through concessions or via ‘Time to Pay’ payment plan. This and other information such as student support, study and library assistance can be found at www.cqu.edu.au/current-student

Contact Us

To apply, or to find out more about this course, contact the Student Advice Team on 13 27 86.

Uniform Requirements

All students are required to wear a uniform for this course.

  • Black skirt or pants (not jeans) must be worn on restaurant operation days.
  • Black enclosed dress shoes are mandatory when working in the restaurant. 
  •  Covered footwear is required on campus at all times. 
  • Rockhampton students are required to purchase a 'Willby's Training Restaurant' polo shirts from The Uniform Centre at Shop 2/ 74 High St, North Rockhampton QLD 4701. Phone 07 4928 3314.
  • Mackay students are required to purchase a black “Hospitality Polo” from the CQUniversity Mackay Bookshop. The teachers will supply students with a sizing chart on the first day of class. 

Practical Placement Information

SITHIND004 Work effectively in hospitality service requires evidence of a minimum of 36 service periods (shifts). The services can be completed at the CQUniversity Training Restaurants at Mackay City campus and/or Rockhampton City campus, in a food and beverage establishment that students may already work at, or at one of the one off functions that meet the Assessment Guidelines of this unit.

Each service period or shift is to be recorded in a log book, clearly numbered and dated on at least 36 occasions. Students will receive the logbook after the first restaurant service.

VETiS Dual Qualification

VETiS students can choose to complete a dual qualification from two of the three qualifications listed below. The two courses will be completed over a period of two years:

  • SIT20316 - Certificate II in Hospitality
  • SIT20416 - Certificate II in Kitchen Operations
  • SIT20116 - Certificate II in Tourism. 
 
Continuing VETiS students have the option to commence a dual qualification from Term 2. 

New VETiS students in Year 11 and commencing a dual qualification from Term 2, will only have 18 months to complete the course so must undertake a vocational placement to meet the required training outcomes.