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Certificate II in Hospitality (SIT20316)

Course summary

Learn basic skills and knowledge in a range of activities and functions required in hospitality. Work would be undertaken in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafes and coffee shops. This program can be completed as part of a traineeship.

This qualification reflects the role of individuals who use a defined and limited range of hospitality operational skills. They are involved in mainly routine and repetitive tasks using practical skills and basic industry knowledge. They work under direct supervision.

Course details

Course Type Qualification
Student Availability
  • - Domestic
Fees www.cqu.edu.au/fees
Application Mode
  • Direct To University
How to Apply Please Enquire
Study Area
  • - Hospitality and Beauty
  • - VET in Schools
Skill Area
  • - Hospitality
AQF Level Level 2: Certificate II

Entry Requirements

There are no entry requirements for this qualification.

CRICOS: 094900G

Mackay City and Rockhampton City

Student Outcomes, Career Opportunities and Occupations

This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. Possible job titles include a bar attendant, café attendant, catering assistant, food and beverage attendant, front office assistant, porter, room attendant.


Course Structures

Please select a Course Structure from the options below:

Standard Course Structure

Core Units
BSBWOR203 Work effectively with others
SITHIND002 Source and use information on the hospitality industry
SITHIND003 Use hospitality skills effectively
SITXCCS003 Interact with customers
SITXCOM002 Show social and cultural sensitivity
SITXWHS001 Participate in safe work practices
Elective Units
SITHCCC003 Prepare and present sandwiches
SITHFAB001 Clean and tidy bar areas
SITHFAB002 Provide responsible service of alcohol
SITHFAB004 Prepare and serve non-alcoholic beverages
SITHFAB005 Prepare and serve espresso coffee
SITHFAB007 Serve food and beverage
SITHGAM001 Provide responsible gambling services
SITXFSA001 Use hygienic practices for food safety
Study Sequence - Rockhampton
Internal students are to enrol into all units at once.

Legislative Unit Cluster - SITHFAB002, SITHGAM001, SITHIND002
Bar Operations Unit Cluster - SITXFSA001, SITXWHS001, SITHFAB001, SITHFAB004, SITHFAB007
Hospitality Practices Unit Cluster - BSBWOR203, SITHIND003, SITXCCS003, SITXCOM002
Study Sequence - Mackay
Internal students are to enrol into all units at once.

Legislative Unit Cluster - SITHFAB002, SITHGAM001, SITHIND002
Bar Operations Unit Cluster - SITXFSA001, SITXWHS001, SITHFAB001, SITHFAB004, SITHFAB005
Hospitality Practices Unit Cluster - BSBWOR203, SITHIND003, SITXCCS003, SITXCOM002
Study Sequence - Gladstone
Internal students are to enrol into all units at once.

Legislative Unit Cluster - SITHFAB002, SITHGAM001, SITHIND002
Bar Operations Unit Cluster - SITXFSA001, SITXWHS001, SITHFAB001, SITHFAB004, 
Hospitality Practices Unit Cluster - BSBWOR203, SITHIND003, SITXCCS003, SITXCOM002, SITHCCC003
Study Sequence - Distance Education
Distance students are to enrol into one cluster at a time in the following order:

Legislative Unit Cluster - SITHFAB002, SITHGAM001, SITHIND002
Bar Operations Unit Cluster - SITXFSA001, SITXWHS001, SITHFAB001, SITHFAB004, SITHFAB005 
Hospitality Practices Unit Cluster – BSBWOR203, SITHIND003, SITXCCS003, SITXCOM002

Course Assessment Information

Assessment Types
Written/Electronic Assessment
Practical Task
RPL

Course Availabilities

CQUniversity Mackay City

Timing
There are two intakes per year for this course - one intake for Term 1 2017 and one intake for Term 2 2017.

Duration and dates
12 months


Summary

Term 2 commences Monday, 10 July 2017. Classes are held Mondays, Tuesdays and Wednesdays from 9 am - 3 pm at the Fifth Floor Training Restaurant, Building 1, Room 4.35.

Students are required to complete additional study in their own time to complete online assessment requirements.

Load
Twelve (12) units must be successfully completed – six (6) core units and six (6) electives.


CQUniversity Rockhampton City

Timing
There are two intakes per year for this course - one intake for Term 1 2017 and one intake for Term 2 2017.

Duration and dates
12 months


Summary

Term 2 commences Tuesday, 11 July 2017. Classes are held on Wednesdays from 8.30 am - 4.30 pm at Willby's Training Restaurant. 

Students are required to complete additional study in their own time to complete online assessment requirements.

Load
Twelve (12) units must be successfully completed – six (6) core units and six (6) electives.


CQUniversity Mackay City - VET in Schools (VETiS)

Timing
There are two intakes per year for this course - one intake for Term 1 2017 and one intake for Term 2 2017.

Duration and dates
12 months


Summary

Term 2 commences Monday, 10 July 2017. Classes are held one day per week in consultation with teaching staff. Classes are held from 8.30 am - 3 pm at the Fifth Floor Training Restaurant.

Students are required to complete additional study in their own time to complete online assessment requirements.

Course guides will be made available through School VET Coordinators and students will be given the opportunity to apply for a place in the course. VETiS Course Guide available here.

Load
Twelve (12) units must be successfully completed – six (6) core units and six (6) electives.


CQUniversity Rockhampton City - VET in Schools (VETiS)

Timing
There are two intakes per year for this course - one intake for Term 1 2017 and one intake for Term 2 2017.

Duration and dates
12 months


Summary

Term 2 commences Wednesday, 12 July 2017. Classes are held on Wednesdays from 8.30 am - 4.30 pm at Willby's Training Restaurant. 

Students are required to complete additional study in their own time to complete online assessment requirements.

Course guides will be made available through School VET Coordinators and students will be given the opportunity to apply for a place in the course. VETiS Course Guide available here.

Load
Twelve (12) units must be successfully completed – six (6) core units and six (6) electives.


CQUniversity Gladstone Marina - VET in Schools (VETiS)

Timing
There are two intakes per year for this course - one intake for Term 1 2017 and one intake for Term 2 2017.

Duration and dates
6 months


Summary

Term 2 2017 commences on Thursday, 13 July 2017 and classes will be held weekly on Thursdays from 8.30 am - 3 pm.

Students are required to complete additional study in their own time to complete online assessment requirements.

Course guides will be made available through School VET Coordinators and students will be given the opportunity to apply for a place in the course. VETiS Course Guide available here.

Load
Twelve (12) units must be successfully completed – six (6) core units and six (6) electives.


2018 Course Availabilities List

Narrow the unit availabilities shown by adjusting the filters below.

Location
Attendance Mode
Load Category
Start Month

Location Attendance Mode Load Category Start Month
Gladstone Marina On-campus Full Time February
Gladstone Marina On-campus Full Time July
Mackay City On-campus Full Time February
Mackay City On-campus Full Time February
Mackay City On-campus Full Time March
Mackay City On-campus Full Time March
Mackay City On-campus Full Time April
Mackay City On-campus Full Time May
Mackay City On-campus Full Time June
Mackay City On-campus Full Time June
Mackay City On-campus Full Time July
Mackay City On-campus Full Time July
Mackay City On-campus Full Time August
Mackay City On-campus Full Time October
Rockhampton City On-campus Full Time February
Rockhampton City On-campus Full Time February
Rockhampton City On-campus Full Time March
Rockhampton City On-campus Full Time March
Rockhampton City On-campus Full Time April
Rockhampton City On-campus Full Time May
Rockhampton City On-campus Full Time June
Rockhampton City On-campus Full Time June
Rockhampton City On-campus Full Time July
Rockhampton City On-campus Full Time July
Rockhampton City On-campus Full Time August
Rockhampton City On-campus Full Time October

2018 Unit Availabilities

Unit availabilities have not yet been finalised for this course.

Please check this page regularly for updates.

Related Courses

Course code Course name Short Course
SIT20116 Certificate II in Tourism No
SIT20416 Certificate II in Kitchen Operations No

Practical Skills Additional Information

Practical skills will need to be demonstrated in the hospitality industry or simulated Training environments at CQUniversity Mackay City or CQUniversity Rockhampton City. 

Students not currently working in the industry, or who don’t have access to workplace simulated environments will need to organise this in consultation with teaching staff.

SITHIND003 - Use hospitality skills effectively requires evidence of a minimum of 12 service periods (shifts). Each service period is to be recorded in a service logbook, clearly numbered and dated. Service logbooks will be provided by teaching staff after enrolment.

Uniform Requirements

All students are required to wear a uniform for this course.

  • Black skirt or pants (not jeans) must be worn on restaurant operation days.
  • Black enclosed dress shoes are mandatory when working in the restaurant. 
  •  Covered footwear is required on campus at all times. 

Rockhampton students are required to purchase a 'Willby's Training Restaurant' polo shirts from The Uniform Centre at Shop 2/ 74 High St, North Rockhampton QLD 4701. Phone 07 4928 3314.

Mackay students are required to purchase a black “Hospitality Polo” from the CQUniversity Mackay Bookshop. The teachers will supply students with a sizing chart on the first day of class. 

VETiS Dual Qualification

VETiS students can choose to complete a dual qualification from two of the three qualifications listed below. The two courses will be completed over a period of two years:

  • SIT20316 - Certificate II in Hospitality
  • SIT20416 - Certificate II in Kitchen Operations
  • SIT20116 - Certificate II in Tourism

What else might I find useful?

Financial assistance with fees may be available through concessions or via ‘Time to Pay’ payment plan. This and other information such as student support, study and library assistance can be found at www.cqu.edu.au/current-student

Contact Us

To apply, or to find out more about this course, contact the Student Advice Team on 13 27 86.