Find Courses

Study Areas

Skill Areas

Certificate III in Tourism (SIT30116)

Course summary

This qualification reflects the role of individuals who use a range of well-developed tourism services sales or operational skills and sound knowledge of industry operations to coordinate tourism services. Using discretion and judgment, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities. 

This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and any small tourism business.

This qualification allows for multi-skilling and for specialisation in office-based roles involving the planning and coordination of tourism services, or roles in the field where products are delivered.

Course details

Course Type Qualification
Student Availability
  • - Domestic
Application Mode
  • Direct To University
Study Area
  • - Hospitality and Beauty
Skill Area
  • - Tourism
AQF Level Level 3: Certificate III

Entry Requirements

There are no entry requirements.

Student Outcomes, Career Opportunities and Occupations

Possible job titles include: Adventure tourism guide, Attendant or senior ride operator in an attraction or theme park, Booking agent, Cellar door salesperson and guide in a winery, Customer service agent, Guide and sales person in an Indigenous Cultural Centre, Inbound tour coordinator, Marine tourism guide or dive tour operator, Museum attendant, Operations consultant for a tour operator, Reservation sales agent,. Sales consultant, Visitor information officer.

Course Structures

Please select a Course Structure from the options below:

Standard Course Structure

SITTIND001 Source and use information on the tourism and travel industry
SITXCCS006 Provide service to customers
SITXCOM002 Show social and cultural sensitivity
SITXWHS001 Participate in safe work practices
BSBCMM201 Communicate in the workplace
BSBWOR203 Work effectively with others
SITHFAB002 Provide responsible service of alcohol
SITTTSL002 Access and interpret product information
SITTTSL005 Sell tourism products and services
SITTTSL006 Prepare quotations
SITTTSL008 Book supplier products and services
SITXCCS002 Provide visitor information
SITXCOM001 Source and present information
SITXFIN001 Process financial transactions
SITXHRM001 Coach others in job skills
Study Sequence
Information Research Unit Cluster 1 - SITTIND001, SITXCCS002, SITXCOM001
Tourism Operations Unit Cluster 2 - SITTTSL002, SITTTSL005
Tourism Package Unit Cluster 3 - SITXFIN001, SITTTSL006, SITTSL008, SITXHRM001
Customer Practices Unit Cluster 4 - SITXCCS006, SITXCOM002, BSBWOR203, BSBCMM201
Legislative Unit Cluster 5 - SITXWHS001, SITHFAB002

Course Availabilities

Distance Education

Enrolments are taken throughout the year on a continuous basis.

Duration and dates
12 months.

15 units to be completed - 4 Core and 11 Electives.


Distance students require strong self motivation and must have 4-6 hours per week available for study for each unit. This course is self paced so students must have sound literacy and numeracy skills. This course is delivered by distance education so students must have access to a computer and the internet. Students are allocated 13 weeks from enrolment to complete each unit.

Students studying by Distance Education will need to complete a practical placement if they're not currently working in the industry. For further information, please see Practical Placement Information under the More Details tab.

Related Courses

No related course found.

Contact Us

To apply, or to find out more about this course, contact the Student Advice Team on 13 27 86.

Is what I already know taken into account?

Yes. Your history of study, skills and experience does matter. Consideration is given to your prior life and work experiences as well as formal and informal training. This may be applied using the national standard for Mutual Recognition or through Recognition of Prior Learning (RPL). Documentary evidence will be requested.

What else might I find useful?

Financial assistance with fees may be available through concessions or via ‘Time to Pay’ payment plan. This and other information such as student support, study and library assistance can be found at

Practical Placement Information

Students will need to be working in the industry or undertaking a practical placement in order to access to organisational policies and procedures. The placement will need to be in an industry or simulated environment where the planning, sale and supply of tourism and travel products and services are offered. The placement does not need to be purely based in an office environment.