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Certificate III in Tourism (SIT30116)

Course summary

This qualification reflects the role of individuals who use a range of well-developed tourism services sales or operational skills and sound knowledge of industry operations to coordinate tourism services. Using discretion and judgment, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities. 

This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and any small tourism business.

This qualification allows for multi-skilling and for specialisation in office-based roles involving the planning and coordination of tourism services, or roles in the field where products are delivered.

Course details

Course Type Qualification
Student Availability
  • - Domestic
Application Mode
  • Direct To University
How to Apply Please Enquire
Study Area
  • - Hospitality and Beauty
Skill Area
  • - Tourism
AQF Level Level 3: Certificate III

Entry Requirements

There are no entry requirements for this course.

Student Outcomes, Career Opportunities and Occupations

Possible job titles include: Adventure tourism guide, Attendant or senior ride operator in an attraction or theme park, Booking agent, Cellar door salesperson and guide in a winery, Customer service agent, Guide and sales person in an Indigenous Cultural Centre, Inbound tour coordinator, Marine tourism guide or dive tour operator, Museum attendant, Operations consultant for a tour operator, Reservation sales agent,. Sales consultant, Visitor information officer.

Course Structures

Please select a Course Structure from the options below:

Standard Course Structure

To successfully complete this course, students must complete 15 units, consisting of:
4 core units and 11 elective units.
Core Units
SITTIND001 Source and use information on the tourism and travel industry
SITXCCS006 Provide service to customers
SITXCOM002 Show social and cultural sensitivity
SITXWHS001 Participate in safe work practices
Elective Units
BSBCMM201 Communicate in the workplace
BSBWOR203 Work effectively with others
SITHFAB002 Provide responsible service of alcohol
SITTTSL002 Access and interpret product information
SITTTSL005 Sell tourism products and services
SITTTSL006 Prepare quotations
SITTTSL008 Book supplier products and services
SITXCCS002 Provide visitor information
SITXCOM001 Source and present information
SITXFIN001 Process financial transactions
SITXHRM001 Coach others in job skills
Study Sequence

Enrol into one cluster of units at a time, as per the following order:


Course Assessment Information

Assessment Types
Written/Electronic Assessment
Practical Task
Third Party Verification

Course Intakes


Enrolments are taken throughout the year on a continuous basis.

Duration and dates
12 months full-time


This course is available online with teaching support available through discussion forums, email and telephone. Online students require self-motivation and must have 4 - 6 hours per week available for study and placement.

For individual class days and times for each intake please check the TAFE Timetable located here

Related Courses

No related course found.

Contact Us

To apply, or to find out more about this course, contact the Student Advice Team on 13 27 86.

Is what I already know taken into account?

Yes. Your history of study, skills and experience does matter. Consideration is given to your prior life and work experiences as well as formal and informal training. This may be applied using the national standard for Mutual Recognition or through Recognition of Prior Learning (RPL). Documentary evidence will be requested.

What else might I find useful?

Financial assistance with fees may be available through concessions or via ‘Time to Pay’ payment plan. This and other information such as student support, study and library assistance can be found at

Practical Placement Information

Students will need to be working in the industry or undertaking a practical placement in order to access to organisational policies and procedures. The placement will need to be in an industry or simulated environment where the planning, sale and supply of tourism and travel products and services are offered. The placement does not need to be purely based in an office environment.