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Diploma of Travel and Tourism Management (SIT50116)

Course summary

This qualification reflects the role of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. They operate independently, have responsibility for others, and make a range of operational business decisions.

This qualification provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres, and other tourism businesses.

VET Student Loan Eligibility
VET Student Loans may be available for eligible students in approved Diploma level qualifications. The loan can be used towards Tuition Fees only and does not cover additional expenses such as textbooks, uniforms, equipment, travel, tools, and accommodation or general living expenses.Loan limits or caps may apply for some eligible courses and where a loan limit is reached for a course, students may be required to pay upfront for any remaining units. 

For more information or to check your eligibility for a VET Student Loan, please visit our VET Student Loans webpage or contact us.

Course details

Course Type Qualification
Student Availability
  • - Domestic
Application Mode
  • Direct To University
How to Apply Please Enquire
Study Area
  • - Hospitality and Beauty
Skill Area
  • - Tourism
AQF Level Level 5: Diploma

Entry Requirements

There are no entry requirements for this course.

Student Outcomes, Career Opportunities and Occupations

Possible job titles include: Inbound Groups Manager, Inbound Sales Manager, Incentives Manager, Tour Operations Manager, Marketing Manager, Product Development Manager, Reservations Manager, Travel Agency Manager, Sales Manager, Visitor Information Centre Manager.

Course Structures

Please select a Course Structure from the options below:

Standard Course Structure

To successfully complete this course, students must complete 23 units, consisting of:
12 core units and 11 elective units.
Core Units
BSBDIV501 Manage diversity in the workplace
SITTIND001 Source and use information on the tourism and travel industry
SITXCCS007 Enhance customer service experiences
SITXCCS008 Develop and manage quality customer service practices
SITXCOM005 Manage conflict
SITXFIN002 Interpret financial information
SITXFIN003 Manage finances within a budget
SITXFIN004 Prepare and monitor budgets
SITXGLC001 Research and comply with regulatory requirements
SITXHRM002 Roster staff
SITXHRM004 Recruit, select and induct staff
SITXHRM006 Monitor staff performance
SITXMGT002 Establish and conduct business relationships
SITXWHS003 Implement and monitor work health and safety practices
Elective Units
BSBRSK501 Manage risk
SITTTSL002 Access and interpret product information
SITTTSL004 Provide advice on Australian destinations
SITTTSL005 Sell tourism products and services
SITTTSL006 Prepare quotations
SITTTSL008 Book supplier products and services
SITXCCS002 Provide visitor information
SITXMGT001 Monitor work operations
Study Sequence
Enrol into one cluster of units at a time, as per the following order.
If students have already completed a Certificate III in Tourism, commence from Cluster 4. All other students should commence from Cluster 1.

  1. Information Research Unit Cluster 1 - SITTIND001, SITXCCS002
  2. Tourism Operations Unit Cluster 2 - SITTTSL002, SITTTSL004, SITTTSL005
  3. Tourism Package Unit Cluster 3 - SITTTSL006, SITTSL008
  4. Compliance and Legislation Unit Cluster 4 - SITXGLC001, SITXWHS003, BSBRSK501
  5. Human Resource Management Unit Cluster 5 - SITXHRM002, SITXHRM004, SITXHRM006, SITXMGT001, 
  6. Customer Service Unit Cluster 6 - SITXCOM005, SITXCCS007, SITXCCS008, SITXMGT002
  7. Financial Practices Unit Cluster 7 - SITXFIN002, SITXFIN003, SITXFIN004
  8. Management Unit Cluster 8 - BSBDIV501, SITXHRM003

Course Assessment Information

Assessment Types
Written/Electronic Assessment
Practical Task
Third Party Verification

Course Intakes

Mixed Mode

There are ten course intakes, available monthly from February to November.

Duration and dates
12 months full-time

This course is available online with teaching support available through discussion forums, email and telephone. Online students require self-motivation and must have 4 - 6 hours per week available for study and placement.

For individual class days and times for each intake please check the TAFE Timetable located here

Related Courses

Course code Course name Short Course
SIT30116 Certificate III in Tourism No

Practical Placement Information

Students undertaking this course must be working in the tourism industry or have access to a tourism organisation to complete volunteer work. Students who are already working in a customer service environment such as business or retail may be recognised with their current skills and knowledge.