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Diploma of Travel and Tourism Management (SIT50116)

Course summary

This qualification reflects the role of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. They operate independently, have responsibility for others, and make a range of operational business decisions.

This qualification provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres, and other tourism businesses.

VET Student Loan Eligibility
VET Student Loans may be available for eligible students in approved Diploma level qualifications. The loan can be used towards Tuition Fees only and does not cover additional expenses such as textbooks, uniforms, equipment, travel, tools, and accommodation or general living expenses.

For more information or to check your eligibility for a VET Student Loan, please visit our VET Student Loans webpage or contact us.

Course details

Course Type Qualification
Student Availability
  • - Domestic
Fees www.cqu.edu.au/fees
Application Mode
  • Direct To University
How to Apply Please Enquire
Study Area
  • - Hospitality and Beauty
Skill Area
  • - Tourism
AQF Level Level 5: Diploma

Entry Requirements

There are no entry requirements for this course.

Student Outcomes, Career Opportunities and Occupations

Possible job titles include: Inbound Groups Manager, Inbound Sales Manager, Incentives Manager, Tour Operations Manager, Marketing Manager, Product Development Manager, Reservations Manager, Travel Agency Manager, Sales Manager, Visitor Information Centre Manager.

Course Structures

Please select a Course Structure from the options below:

Standard Course Structure

Core Units
BSBDIV501 Manage diversity in the workplace
SITTIND001 Source and use information on the tourism and travel industry
SITXCCS007 Enhance customer service experiences
SITXCCS008 Develop and manage quality customer service practices
SITXCOM005 Manage conflict
SITXFIN002 Interpret financial information
SITXFIN003 Manage finances within a budget
SITXFIN004 Prepare and monitor budgets
SITXGLC001 Research and comply with regulatory requirements
SITXHRM002 Roster staff
SITXHRM004 Recruit, select and induct staff
SITXHRM006 Monitor staff performance
SITXMGT002 Establish and conduct business relationships
SITXWHS003 Implement and monitor work health and safety practices
Elective Units
BSBRSK501 Manage risk
SITTTSL002 Access and interpret product information
SITTTSL004 Provide advice on Australian destinations
SITTTSL005 Sell tourism products and services
SITTTSL006 Prepare quotations
SITTTSL008 Book supplier products and services
SITXCCS002 Provide visitor information
SITXMGT001 Monitor work operations
Study Sequence
New Students should enrol into Clusters 1 and 2 to begin with. Students who have already completed Cert III in Hospitality should enrol into Clusters 4 and 5.

Information Research Unit Cluster 1 - SITTIND001, SITXCCS002
Tourism Operations Unit Cluster 2 - SITTTSL002, SITTTSL004, SITTTSL005
Tourism Package Unit Cluster 3 - SITTTSL006, SITTSL008
Compliance and Legislation Unit Cluster 4 - SITXGLC001, SITXWHS003, BSBRSK501
Human Resource Management Unit Cluster 5 - SITXHRM002, SITXHRM004, SITXHRM006, SITXMGT001, 
Customer Service Unit Cluster 6 - SITXCOM005, SITXCCS007, SITXCCS008, SITXMGT002
Financial Practices Unit Cluster 7 - SITXFIN002, SITXFIN003, SITXFIN004
Management Unit Cluster 8 - BSBDIV501, SITXHRM003

Course Assessment Information

Assessment Types
Written/Electronic Assessment
Practical Task

Course Availabilities

Distance Education

Timing
Enrolment for this course will be consistent with CQUniversity census dates.

Duration and dates
12 months.


Load
23 units to be completed - 12 Core Units and 11 Elective Units.

Notes

Distance students require strong self motivation and must have 4-6 hours per week available for study for each unit. This course is self paced so students must have sound literacy and numeracy skills. This course is delivered by distance education so students must have access to a computer and the internet. 

This course includes a Practical Placement. See More Details tab for further information.


Enrolment Dates

VFH 1 (30 January - 23 June 2017) last date for enrolment is 28 February 2017

VFH 2 (6 March - 28 July 2017) last date for enrolment 4 April 2017

VFH 3 (10 April – 1 September 2017) last date for enrolment 9 May 2017

VFH 4 (15 May – 6 October 2017) last date for enrolment 13 June 2017

VFH 5 (10 July – 1 December 2017) last date for enrolment 8 August 2017

VFH 6 (14 August  2017– 5 January 2018) last date for enrolment 12 September 2017

VFH 7 (18 September 2017- 9 February 2018) last date for enrolment 31 October 2017

VFH 8 (6 November 2017 – 13 April 2018) last date for enrolment 5 December 2017


2018 Unit Availabilities

Narrow the unit availabilities shown by adjusting the filters below.

Location
Attendance Mode
Load Category
Start Month

BSBDIV501
Location Attendance Mode Load Category Start Month Start Date
Mackay City Distance Full Time February 29/01/18
Mackay City Distance Full Time March 05/03/18
Mackay City Distance Full Time April 02/04/18
Mackay City Distance Full Time May 07/05/18
Mackay City Distance Full Time June 04/06/18
Mackay City Distance Full Time July 16/07/18
Mackay City Distance Full Time August 06/08/18
Mackay City Distance Full Time September 03/09/18
Mackay City Distance Full Time October 01/10/18
Mackay City Distance Full Time November 05/11/18
Mackay City Distance Full Time December 03/12/18
BSBRSK501 - Manage risk
Location Attendance Mode Load Category Start Month Start Date
Mackay City Distance Full Time February 29/01/18
Mackay City Distance Full Time March 05/03/18
Mackay City Distance Full Time April 02/04/18
Mackay City Distance Full Time May 07/05/18
Mackay City Distance Full Time June 04/06/18
Mackay City Distance Full Time July 16/07/18
Mackay City Distance Full Time August 06/08/18
Mackay City Distance Full Time September 03/09/18
Mackay City Distance Full Time October 01/10/18
Mackay City Distance Full Time November 05/11/18
Mackay City Distance Full Time December 03/12/18
SITTIND001 - Source and use information on the tourism and travel industry
Location Attendance Mode Load Category Start Month Start Date
Mackay City Distance Full Time February 29/01/18
Mackay City Distance Full Time March 05/03/18
Mackay City Distance Full Time April 02/04/18
Mackay City Distance Full Time May 07/05/18
Mackay City Distance Full Time June 04/06/18
Mackay City Distance Full Time July 16/07/18
Mackay City Distance Full Time August 06/08/18
Mackay City Distance Full Time September 03/09/18
Mackay City Distance Full Time October 01/10/18
Mackay City Distance Full Time November 05/11/18
Mackay City Distance Full Time December 03/12/18
SITTTSL002 - Access and interpret product information
Location Attendance Mode Load Category Start Month Start Date
Mackay City Distance Full Time February 29/01/18
Mackay City Distance Full Time March 05/03/18
Mackay City Distance Full Time April 02/04/18
Mackay City Distance Full Time May 07/05/18
Mackay City Distance Full Time June 04/06/18
Mackay City Distance Full Time July 16/07/18
Mackay City Distance Full Time August 06/08/18
Mackay City Distance Full Time September 03/09/18
Mackay City Distance Full Time October 01/10/18
Mackay City Distance Full Time November 05/11/18
Mackay City Distance Full Time December 03/12/18
SITTTSL004 - Provide advice on Australian destinations
Location Attendance Mode Load Category Start Month Start Date
Mackay City Distance Full Time February 29/01/18
Mackay City Distance Full Time March 05/03/18
Mackay City Distance Full Time April 02/04/18
Mackay City Distance Full Time May 07/05/18
Mackay City Distance Full Time June 04/06/18
Mackay City Distance Full Time July 16/07/18
Mackay City Distance Full Time August 06/08/18
Mackay City Distance Full Time September 03/09/18
Mackay City Distance Full Time October 01/10/18
Mackay City Distance Full Time November 05/11/18
Mackay City Distance Full Time December 03/12/18
SITTTSL005 - Sell tourism products and services
Location Attendance Mode Load Category Start Month Start Date
Mackay City Distance Full Time February 29/01/18
Mackay City Distance Full Time March 05/03/18
Mackay City Distance Full Time April 02/04/18
Mackay City Distance Full Time May 07/05/18
Mackay City Distance Full Time June 04/06/18
Mackay City Distance Full Time July 16/07/18
Mackay City Distance Full Time August 06/08/18
Mackay City Distance Full Time September 03/09/18
Mackay City Distance Full Time October 01/10/18
Mackay City Distance Full Time November 05/11/18
Mackay City Distance Full Time December 03/12/18
SITTTSL006 - Prepare quotations
Location Attendance Mode Load Category Start Month Start Date
Mackay City Distance Full Time February 29/01/18
Mackay City Distance Full Time March 05/03/18
Mackay City Distance Full Time April 02/04/18
Mackay City Distance Full Time May 07/05/18
Mackay City Distance Full Time June 04/06/18
Mackay City Distance Full Time July 16/07/18
Mackay City Distance Full Time August 06/08/18
Mackay City Distance Full Time September 03/09/18
Mackay City Distance Full Time October 01/10/18
Mackay City Distance Full Time November 05/11/18
Mackay City Distance Full Time December 03/12/18
SITTTSL008 - Book supplier products and services
Location Attendance Mode Load Category Start Month Start Date
Mackay City Distance Full Time February 29/01/18
Mackay City Distance Full Time March 05/03/18
Mackay City Distance Full Time April 02/04/18
Mackay City Distance Full Time May 07/05/18
Mackay City Distance Full Time June 04/06/18
Mackay City Distance Full Time July 16/07/18
Mackay City Distance Full Time August 06/08/18
Mackay City Distance Full Time September 03/09/18
Mackay City Distance Full Time October 01/10/18
Mackay City Distance Full Time November 05/11/18
Mackay City Distance Full Time December 03/12/18
SITXCCS002 - Provide visitor information
Location Attendance Mode Load Category Start Month Start Date
Mackay City Distance Full Time February 29/01/18
Mackay City Distance Full Time March 05/03/18
Mackay City Distance Full Time April 02/04/18
Mackay City Distance Full Time May 07/05/18
Mackay City Distance Full Time June 04/06/18
Mackay City Distance Full Time July 16/07/18
Mackay City Distance Full Time August 06/08/18
Mackay City Distance Full Time September 03/09/18
Mackay City Distance Full Time October 01/10/18
Mackay City Distance Full Time November 05/11/18
Mackay City Distance Full Time December 03/12/18
SITXCCS007 - Enhance customer service experiences
Location Attendance Mode Load Category Start Month Start Date
Mackay City Distance Full Time February 29/01/18
Mackay City Distance Full Time March 05/03/18
Mackay City Distance Full Time April 02/04/18
Mackay City Distance Full Time May 07/05/18
Mackay City Distance Full Time June 04/06/18
Mackay City Distance Full Time July 16/07/18
Mackay City Distance Full Time August 06/08/18
Mackay City Distance Full Time September 03/09/18
Mackay City Distance Full Time October 01/10/18
Mackay City Distance Full Time November 05/11/18
Mackay City Distance Full Time December 03/12/18
SITXCCS008 - Develop and manage quality customer service practices
Location Attendance Mode Load Category Start Month Start Date
Mackay City Distance Full Time February 29/01/18
Mackay City Distance Full Time March 05/03/18
Mackay City Distance Full Time April 02/04/18
Mackay City Distance Full Time May 07/05/18
Mackay City Distance Full Time June 04/06/18
Mackay City Distance Full Time July 16/07/18
Mackay City Distance Full Time August 06/08/18
Mackay City Distance Full Time September 03/09/18
Mackay City Distance Full Time October 01/10/18
Mackay City Distance Full Time November 05/11/18
Mackay City Distance Full Time December 03/12/18
SITXCOM005 - Manage conflict
Location Attendance Mode Load Category Start Month Start Date
Mackay City Distance Full Time February 29/01/18
Mackay City Distance Full Time March 05/03/18
Mackay City Distance Full Time April 02/04/18
Mackay City Distance Full Time May 07/05/18
Mackay City Distance Full Time June 04/06/18
Mackay City Distance Full Time July 16/07/18
Mackay City Distance Full Time August 06/08/18
Mackay City Distance Full Time September 03/09/18
Mackay City Distance Full Time October 01/10/18
Mackay City Distance Full Time November 05/11/18
Mackay City Distance Full Time December 03/12/18
SITXFIN002 - Interpret financial information
Location Attendance Mode Load Category Start Month Start Date
Mackay City Distance Full Time February 29/01/18
Mackay City Distance Full Time March 05/03/18
Mackay City Distance Full Time April 02/04/18
Mackay City Distance Full Time May 07/05/18
Mackay City Distance Full Time June 04/06/18
Mackay City Distance Full Time July 16/07/18
Mackay City Distance Full Time August 06/08/18
Mackay City Distance Full Time September 03/09/18
Mackay City Distance Full Time October 01/10/18
Mackay City Distance Full Time November 05/11/18
Mackay City Distance Full Time December 03/12/18
SITXFIN003 - Manage finances within a budget
Location Attendance Mode Load Category Start Month Start Date
Mackay City Distance Full Time February 29/01/18
Mackay City Distance Full Time March 05/03/18
Mackay City Distance Full Time April 02/04/18
Mackay City Distance Full Time May 07/05/18
Mackay City Distance Full Time June 04/06/18
Mackay City Distance Full Time July 16/07/18
Mackay City Distance Full Time August 06/08/18
Mackay City Distance Full Time September 03/09/18
Mackay City Distance Full Time October 01/10/18
Mackay City Distance Full Time November 05/11/18
Mackay City Distance Full Time December 03/12/18
SITXFIN004 - Prepare and monitor budgets
Location Attendance Mode Load Category Start Month Start Date
Mackay City Distance Full Time February 29/01/18
Mackay City Distance Full Time March 05/03/18
Mackay City Distance Full Time April 02/04/18
Mackay City Distance Full Time May 07/05/18
Mackay City Distance Full Time June 04/06/18
Mackay City Distance Full Time July 16/07/18
Mackay City Distance Full Time August 06/08/18
Mackay City Distance Full Time September 03/09/18
Mackay City Distance Full Time October 01/10/18
Mackay City Distance Full Time November 05/11/18
Mackay City Distance Full Time December 03/12/18
SITXGLC001 - Research and comply with regulatory requirements
Location Attendance Mode Load Category Start Month Start Date
Mackay City Distance Full Time February 29/01/18
Mackay City Distance Full Time March 05/03/18
Mackay City Distance Full Time April 02/04/18
Mackay City Distance Full Time May 07/05/18
Mackay City Distance Full Time June 04/06/18
Mackay City Distance Full Time July 16/07/18
Mackay City Distance Full Time August 06/08/18
Mackay City Distance Full Time September 03/09/18
Mackay City Distance Full Time October 01/10/18
Mackay City Distance Full Time November 05/11/18
Mackay City Distance Full Time December 03/12/18
SITXHRM002 - Roster staff
Location Attendance Mode Load Category Start Month Start Date
Mackay City Distance Full Time February 29/01/18
Mackay City Distance Full Time March 05/03/18
Mackay City Distance Full Time April 02/04/18
Mackay City Distance Full Time May 07/05/18
Mackay City Distance Full Time June 04/06/18
Mackay City Distance Full Time July 16/07/18
Mackay City Distance Full Time August 06/08/18
Mackay City Distance Full Time September 03/09/18
Mackay City Distance Full Time October 01/10/18
Mackay City Distance Full Time November 05/11/18
Mackay City Distance Full Time December 03/12/18
SITXHRM004 - Recruit, select and induct staff
Location Attendance Mode Load Category Start Month Start Date
Mackay City Distance Full Time February 29/01/18
Mackay City Distance Full Time March 05/03/18
Mackay City Distance Full Time April 02/04/18
Mackay City Distance Full Time May 07/05/18
Mackay City Distance Full Time June 04/06/18
Mackay City Distance Full Time July 16/07/18
Mackay City Distance Full Time August 06/08/18
Mackay City Distance Full Time September 03/09/18
Mackay City Distance Full Time October 01/10/18
Mackay City Distance Full Time November 05/11/18
Mackay City Distance Full Time December 03/12/18
SITXHRM006 - Monitor staff performance
Location Attendance Mode Load Category Start Month Start Date
Mackay City Distance Full Time February 29/01/18
Mackay City Distance Full Time March 05/03/18
Mackay City Distance Full Time April 02/04/18
Mackay City Distance Full Time May 07/05/18
Mackay City Distance Full Time June 04/06/18
Mackay City Distance Full Time July 16/07/18
Mackay City Distance Full Time August 06/08/18
Mackay City Distance Full Time September 03/09/18
Mackay City Distance Full Time October 01/10/18
Mackay City Distance Full Time November 05/11/18
Mackay City Distance Full Time December 03/12/18
SITXMGT001 - Monitor work operations
Location Attendance Mode Load Category Start Month Start Date
Mackay City Distance Full Time February 29/01/18
Mackay City Distance Full Time March 05/03/18
Mackay City Distance Full Time April 02/04/18
Mackay City Distance Full Time May 07/05/18
Mackay City Distance Full Time June 04/06/18
Mackay City Distance Full Time July 16/07/18
Mackay City Distance Full Time August 06/08/18
Mackay City Distance Full Time September 03/09/18
Mackay City Distance Full Time October 01/10/18
Mackay City Distance Full Time November 05/11/18
Mackay City Distance Full Time December 03/12/18
SITXMGT002 - Establish and conduct business relationships
Location Attendance Mode Load Category Start Month Start Date
Mackay City Distance Full Time February 29/01/18
Mackay City Distance Full Time February 29/01/18
Mackay City Distance Full Time March 05/03/18
Mackay City Distance Full Time March 05/03/18
Mackay City Distance Full Time April 02/04/18
Mackay City Distance Full Time April 02/04/18
Mackay City Distance Full Time May 07/05/18
Mackay City Distance Full Time May 07/05/18
Mackay City Distance Full Time June 04/06/18
Mackay City Distance Full Time June 04/06/18
Mackay City Distance Full Time July 16/07/18
Mackay City Distance Full Time July 16/07/18
Mackay City Distance Full Time August 06/08/18
Mackay City Distance Full Time August 06/08/18
Mackay City Distance Full Time September 03/09/18
Mackay City Distance Full Time September 03/09/18
Mackay City Distance Full Time October 01/10/18
Mackay City Distance Full Time October 01/10/18
Mackay City Distance Full Time November 05/11/18
Mackay City Distance Full Time November 05/11/18
Mackay City Distance Full Time December 03/12/18
Mackay City Distance Full Time December 03/12/18
SITXWHS003 - Implement and monitor work health and safety practices
Location Attendance Mode Load Category Start Month Start Date
Mackay City Distance Full Time February 29/01/18
Mackay City Distance Full Time March 05/03/18
Mackay City Distance Full Time April 02/04/18
Mackay City Distance Full Time May 07/05/18
Mackay City Distance Full Time June 04/06/18
Mackay City Distance Full Time July 16/07/18
Mackay City Distance Full Time August 06/08/18
Mackay City Distance Full Time September 03/09/18
Mackay City Distance Full Time October 01/10/18
Mackay City Distance Full Time November 05/11/18
Mackay City Distance Full Time December 03/12/18

Related Courses

No related course found.

Practical Placement Information

Students undertaking this course must be working in the tourism industry or have access to a tourism organisation to complete volunteer work. Students who are already working in a customer service environment such as business or retail may be recognised with their current skills and knowledge.