Previous Version Version Effective: 7th of September, 2022
Version Effective: 7th of September, 2022

HLT23215 - Certificate II in Health Support Services

Course Details

Course Summary

This qualification reflects the role of workers who provide support for the effective functioning of health services. At this level workers complete tasks under supervision involving known routines and procedures or complete routine but variable tasks in collaboration with others in a team environment. To achieve this qualification, the candidate must undertake work placement as detailed in the Assessment Requirements of the units of competency.


Entry Requirements

Completion of the bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher level course.

There are no entry requirements for this course however all students are required to collect and complete mandatory checks as per CQUniversity policy in preparation for the compulsory vocational placement. Please make yourself familiar with the Compulsory Pre-Placement Requirements.

These mandatory vocational placement requirements ensure patient and student safety. Also refer to the Clinical Placement Guidelines and Mandatory Checks Requirements for Vocational Placement requirements.



COVID-19 Vaccination Requirement

The COVID-19 vaccination is mandatory to be eligible to attend a WIL placement for this course. Students will be required to provide evidence of having completed a COVID-19 vaccination schedule by the closing date prior to a WIL placement. The vaccine received must be a vaccine approved by the Therapeutic Goods Administration (TGA) of Australia.


Vocational Placement and Work Integrated Learning

Students must complete a Vocational Placement and/or Work Integrated Learning as part of this qualification.

Additional information

Students are required to complete the assessment conditions per unit of competency, which includes work placement and/or simulated assessment. Every student is required to attend three (3) days vocational placement as scheduled by CQuniversity in conjunction with the school.

Students are required to complete Mandatory Checks prior to placement to comply with the Compulsory Pre-Placement Requirements and relevant cut off dates to be eligible for vocational placement.

Maryborough State High School ONLY

Students are required to attend Simulated Residential School - this will be delivered by CQU teacher in a "Health" room set up at the high school during nominated face-to-face time.

Vocational Placement is a requirement of this qualification - students will be attending Maryborough Hospital for three (3) days (school hours), and will be required to complete Mandatory Checks prior to placement. All theory and simulation assessments must be graded satisfactory in order for students to attend Vocational Placement.


Course Details

Course Type Qualification
Student Availability
  • Domestic
Fees
Full Fee $3,672.00 (2022)
$3,828.00 (2023)
Subsidised Full Fee $984.00 (2022)
$1,164.00 (2023)
Subsidised Concession Fee $324.00 (2022)
$492.00 (2023)
Fee for service per unit $306.00 (2022)
$319.00 (2023)
Subsidised full fee per unit $82.00 (2022)
$97.00 (2023)
Subsidised concession fee per unit $27.00 (2022)
$41.00 (2023)
TAFE Priority Training Program fee per unit $30.70 (2023)
For detailed information on Course Fees, visit www.cqu.edu.au/fees
Application Mode
  • Direct To University
How to Apply Please Enquire or Apply Now
Study Area
  • Health
  • Start TAFE Now
Skill Area
  • Health
AQF Level Level 2: Certificate II

Admission Codes

Domestic Students
Tertiary Admission Centre Codes (TAC) Codes
Not Applicable
International Students
CRICOS Codes
Not Applicable

Student Outcomes, Career Opportunities and Occupations

The qualification provides a foundation to the health sector to prepare for career pathways and entry into Higher Education qualifications e.g. nursing and allied health.

Course Structures

In order to complete this course, you must:

  1. Complete 4 core units
  2. Complete 8 elective units

Study Mode Definitions

  • Online: Online courses provide the flexibility to study without normally requiring a student to visit a campus. Course content is studied through a number of means including the use of online discussion forums, electronic library resources, by contacting lecturers and teachers, and receiving study materials online/electronically. Work integrated learning, including placements, may be included in some courses.
  • On-campus: Students studying in on-campus mode typically are expected to attend and participate in regular, structured on-campus teaching and learning activities throughout the University’s academic term. These activities may include lectures, tutorials, workshops and practice, online or other activities and normally will be timetabled at a CQUniversity campus or approved delivery site.
  • Mixed Mode: Students studying in mixed mode will participate in a combination of online learning activities in addition to site-specific learning activities, which may include residential schools, co-op placements and/or work-integrated learning as a compulsory requirement of a unit. The additional site-specific learning activities are what differentiates a mixed-mode unit from an online unit.

*All study modes may include Vocational placement and/or work integrated learning.

Select a course structure below to view the delivery details, including the different study modes offered for each structure.

START TAFE NOW (STN - Mixed Mode)

12 months as per academic/calendar year

  • RPL/RCC/Credit
  • Mixed Mode
HLT23215 Cluster 1 - Communicate and work safely (STN)
CHCCOM005 Communicate and work in health or community services More Information Training.gov Details
HLTWHS001 Participate in workplace health and safety More Information Training.gov Details
HLTINF001 Comply with infection prevention and control policies and procedures More Information Training.gov Details
HLT23215 Cluster 2 - Client Services (STN)
CHCCCS010 Maintain a high standard of service More Information Training.gov Details
CHCCCS012 Prepare and maintain beds More Information Training.gov Details
CHCCCS026 Transport individuals More Information Training.gov Details
HLT23215 Cluster 3 - Social and cultural diversity (STN)
CHCCCS020 Respond effectively to behaviours of concern More Information Training.gov Details
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety More Information Training.gov Details
CHCDIV001 Work with diverse people More Information Training.gov Details
HLT23215 Cluster 4 - Health administration (STN)
BSBMED301 Interpret and apply medical terminology appropriately More Information Training.gov Details
BSBWOR202 Organise and complete daily work activities More Information Training.gov Details
BSBWOR203 Work effectively with others More Information Training.gov Details

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Sequence Unit
1 CHCCOM005 - Communicate and work in health or community services
1 HLTWHS001 - Participate in workplace health and safety
1 HLTINF001 - Comply with infection prevention and control policies and procedures
2 CHCCCS010 - Maintain a high standard of service
2 CHCCCS012 - Prepare and maintain beds
2 CHCCCS026 - Transport individuals
3 CHCCCS020 - Respond effectively to behaviours of concern
3 CHCDIV002 - Promote Aboriginal and/or Torres Strait Islander cultural safety
3 CHCDIV001 - Work with diverse people
4 BSBMED301 - Interpret and apply medical terminology appropriately
4 BSBWOR202 - Organise and complete daily work activities
4 BSBWOR203 - Work effectively with others


Course Assessment Information

RPL - Students who have previous informal and formal learning need to advise their trainer/assessor prior to enrolment. If the student wishes to apply for an RPL they need to apply to the RPL Centre.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
Assessment Types
Written/Electronic Assessment
Practical Task
Third Party Verification
RPL
Course Learning Outcomes
Where and when can I start?
Please view the more details information for any additional information related to this course.

Domestic 2019 Availabilities

START TAFE NOW (STN - Mixed Mode)

There are currently no intakes scheduled for this course structure.

Domestic 2020 Availabilities

START TAFE NOW (STN - Mixed Mode)

There are currently no intakes scheduled for this course structure.

Domestic 2021 Availabilities

START TAFE NOW (STN - Mixed Mode)

There are currently no intakes scheduled for this course structure.

Domestic 2022 Availabilities

START TAFE NOW (STN - Mixed Mode)

Mixed Mode
Mixed Mode includes a combination of online learning activities and compulsory site-specific attendance at residential schools and/or workshops.
January: Full Time
February: Full Time

Domestic 2023 Availabilities

START TAFE NOW (STN - Mixed Mode)

Mixed Mode
Mixed Mode includes a combination of online learning activities and compulsory site-specific attendance at residential schools and/or workshops.
January: Full Time/Part Time
February: Full Time/Part Time
For individual class days and times for each intake please check the TAFE Timetable located here
The availabilities shown above are for the current and future years. To view any historic availabilities please press "Show Historic Availabilities" below:

Show Historic Availabilities
More Details

More Details

Residential School Information / On-campus Learning Sessions
Students must attend a Residential School as scheduled by CQUniversity to prepare for vocational placement.  The Residential School is facilitated over one day and is offered across several CQUniversity campuses, including:
- Townsville
- Mackay
- Rockhampton
- Gladstone


Residential school details will be provided by your teacher and students must confirm workshop dates and attendance prior to booking travel and accommodation.  

Assessment Requirements
To complete this qualification students MUST complete every assessment from all twelve units with a grade mark "satisfactory".  

Third Party Services arrangement
Bowen State High School provides the following services on behalf of CQUniversity for this course:
  • Recruitment of senior students enrolled at Bowen State High School
  • Provision of educational or support services
Senior students should email: principal@bowenshs.eq.edu.au

Resource and Computing Requirements
It is a requirement of enrolment in this course that you have access to the CQUniversity website. You will be required to undertake various components of study in the course using email and the internet.

It is strongly recommended that you have access to a broadband connection or higher to access online resources that would include but are not limited to, email, internet, video streaming, electronic assessment submission. 

All submissions of assessment must be uploaded electronically to the VET Moodle platform.