Version Effective: 26th of March, 2018
Version Effective: 26th of March, 2018

HLT23215 - Certificate II in Health Support Services

Course Details

Course Summary

This qualification reflects the role of workers who provide support for the effective functioning of health services. At this level workers complete tasks under supervision involving known routines and procedures or complete routine but variable tasks in collaboration with others in a team environment. To achieve this qualification, the candidate must undertake work placement as detailed in the Assessment Requirements of the units of competency.

Course Details

Course Type Qualification
Student Availability
  • Domestic
Fees For detailed information on Course Fees, visit www.cqu.edu.au/fees
Application Mode
  • Direct To University
How to Apply Please Enquire
Study Area
  • Health
  • VET in Schools
Skill Area
  • Health
AQF Level Level 2: Certificate II

Admission Codes

International Students
CRICOS Codes
Not Applicable

Entry Requirements

There are no entry requirements for this course however, there are mandatory clinical placement requirements which need to be met. Mandatory Clinical Placement Requirements As per the CQU Immunisation Policy and for patient and student safety, the previously recommended checks are now mandatory for any placement commencing 1 January 2018 and onwards. Refer to the Clinical Placement Guidelines and Mandatory Checks Requirements for Clinical Placement for more details

Student Outcomes, Career Opportunities and Occupations

Occupational titles for these workers may include: administration support, assistant cook, clerk, cleaner, food service worker, food service assistant, domestic assistant, grounds maintenance worker, handyman, hospital assistant, housekeeping assistant, kitchen hand, laundry worker, maintenance assistant, orderly, courier (eg. pathology), porter, stores assistant, support services worker, ward assistant.

Delivery Agreement

Bowen State High School provides the following services on behalf of CQUniversity for this course: Recruitment of senior students enrolled at Bowen State High School Provision of educational or support services Senior students should email: principal@bowenshs.eq.edu.au

Course Structures

In order to complete this course, you must:

  1. Complete 4 core units
  2. Complete 8 elective units
Standard Course Structure

18 months full-time

  • Online
  • On-campus
  • Mixed Mode
Core
HLTINF001 Comply with infection prevention and control policies and procedures More Information Training.gov Details
CHCCOM005 Communicate and work in health or community services More Information Training.gov Details
CHCDIV001 Work with diverse people More Information Training.gov Details
HLTWHS001 Participate in workplace health and safety More Information Training.gov Details
Elective
BSBMED301 Interpret and apply medical terminology appropriately More Information Training.gov Details
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety More Information Training.gov Details
CHCCCS020 Respond effectively to behaviours of concern More Information Training.gov Details
BSBWOR204 Use business technology More Information Training.gov Details
BSBWOR203 Work effectively with others More Information Training.gov Details
BSBINM201 Process and maintain workplace information More Information Training.gov Details
BSBCUS201 Deliver a service to customers More Information Training.gov Details
BSBWOR202 Organise and complete daily work activities More Information Training.gov Details

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Sequence Unit
1 HLTINF001 - Comply with infection prevention and control policies and procedures
1 CHCCOM005 - Communicate and work in health or community services
1 BSBMED301 - Interpret and apply medical terminology appropriately
2 CHCDIV001 - Work with diverse people
2 CHCDIV002 - Promote Aboriginal and/or Torres Strait Islander cultural safety
3 HLTWHS001 - Participate in workplace health and safety
3 CHCCCS020 - Respond effectively to behaviours of concern
4 BSBWOR204 - Use business technology
4 BSBWOR203 - Work effectively with others
4 BSBINM201 - Process and maintain workplace information
5 BSBCUS201 - Deliver a service to customers
5 BSBWOR202 - Organise and complete daily work activities


Course Assessment Information

RPL - Students who have previous informal and formal learning need to advise their trainer/assessor prior to enrolment. If the student wishes to apply for an RPL they need to apply to the RPL Centre.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
Assessment Types
Written/Electronic Assessment
Practical Task
Third Party Verification
RPL
Course Learning Outcomes
Where and when can I start?
Please view the more details information for any additional information related to this course.

Domestic 2019 Availabilities

Standard Course Structure

Mixed Mode
Mixed Mode for this course may refer to on-campus workshops or residential schools located at Emerald.
Or it may refer to work placements which can be located anywhere. Please see the More Details section for more information.
February: Part Time
For individual class days and times for each intake please check the TAFE Timetable located here
More Details

More Details

Residential School Information / On-campus Learning Sessions
Students studying this course will need to attend one, compulsory one (1) day practical skills residential. Students will be required to have completed this residential school prior to attending a practical work placement. 

Residential schools are offered across several CQUniversity campuses including:
- Cairns
- Townsville
- Mackay
- Rockhampton
- Gladstone
- Bundaberg
- Noosa

Residential school details will be provided by your teacher and students must confirm workshop dates and attendance prior to booking travel and accommodation.  

Work Placement Requirements - Work Integrated Learning (WIL)
All students will be required to undertake a work placement component as a part of this qualification. This will be arranged by the University.

All students will need to comply with the CQUniversity Immunisation Policy, Mandatory Checks and relevant cut off dates.  

Third Party Services arrangement
Bowen State High School provides the following services on behalf of CQUniversity for this course:
  • Recruitment of senior students enrolled at Bowen State High School
  • Provision of educational or support services
Senior students should email: principal@bowenshs.eq.edu.au

Resource and Computing Requirements
It is a requirement of enrolment in this course that you have access to the CQUniversity website. You will be required to undertake various components of study in the course using email and the internet.

It is strongly recommended that you have access to a broadband connection or higher to access online resources that would include but are not limited to, email, internet, video streaming, electronic assessment submission. 

All submissions of assessment must be uploaded electronically to the VET Moodle platform.