This qualification provides the skills and knowledge for an individual to be competent in a wide range of general information and communications technology (ICT) technical functions and to achieve a degree of self-sufficiency as an advanced ICT user. Persons working at this level will support information technology activities in the workplace across a wide range of ICT areas, including technical support, network administration, web technologies, software applications and digital media technologies.
|How to Apply||Please Enquire or Apply Online|
|AQF Level||Level 3: Certificate III|
There are no entry requirements for this course, however completion of Certificate II in Information, Digital Media & Technology is highly recommended.
1. Students will receive a Result of Assessment within 21 days of completion of each unit/module or within 21 days of the ‘close of study’ date.
2. Students who successfully complete all required units/modules will receive their qualification and an Academic Statement itemising all units/modules successfully completed.
3. Following receipt of written advice from the student (or teacher) that the student does not intend to complete the full course, the student will be issued with a Statement of Attainment listing all units/modules successfully completed.
Possible job titles relevant to this qualification include: help desk officer, help desk assistant, ICT operations support, ICT user support, PC support, technical support.
1 year full-time or 2 years part-time
|Advanced Documents Cluster|
|ICTICT301||Create user documentation||More Information|
|ICTICT308||Use advanced features of computer applications||More Information|
|Business Practices Cluster|
|BSBSUS401||Implement and monitor environmentally sustainable work practices||More Information|
|BSBWHS304||Participate effectively in WHS communication and consultation processes||More Information|
|Foundation Skills Cluster|
|ICTICT202||Work and communicate effectively in an ICT environment||More Information|
|ICTICT203||Operate application software packages||More Information|
|ICTWEB201||Use social media tools for collaboration and engagement||More Information|
|Large Business Networking Cluster|
|ICTNWK301||Provide network systems administration||More Information|
|ICTNWK302||Determine and action network problems||More Information|
|ICTNWK303||Configure and administer a network operating system||More Information|
|ICTNWK304||Administer network peripherals||More Information|
|ICTICT302||Install and optimise operating system software||More Information|
|ICTSAS304||Provide basic system administration||More Information|
|Small Business Networking Cluster|
|ICTNWK305||Install and manage network protocols||More Information|
|ICTSAS307||Install, configure and secure a small office or home office network||More Information|
|System Build and Test Cluster
Full-time students are to enrol into two clusters at a time and part-time students are to enrol into one cluster at a time. Enrol into the cluster/s available for the current intake.
|ICTICT303||Connect internal hardware components||More Information|
|ICTSAS301||Run standard diagnostic tests||More Information|
|Unit Code||Unit Name|
|ICTICT301||Create user documentation|
|ICTNWK303||Configure and administer a network operating system|
|ICTICT303||Connect internal hardware components|
|ICTSAS307||Install, configure and secure a small office or home office network|
|ICTNWK305||Install and manage network protocols|
|ICTSAS304||Provide basic system administration|
|ICTICT302||Install and optimise operating system software|
|ICTNWK304||Administer network peripherals|
|ICTNWK302||Determine and action network problems|
|ICTICT308||Use advanced features of computer applications|
|ICTNWK301||Provide network systems administration|
|ICTWEB201||Use social media tools for collaboration and engagement|
|ICTICT203||Operate application software packages|
|ICTICT202||Work and communicate effectively in an ICT environment|
|BSBWHS304||Participate effectively in WHS communication and consultation processes|
|BSBSUS401||Implement and monitor environmentally sustainable work practices|
|ICTSAS301||Run standard diagnostic tests|