This qualification reflects the role of individuals who use a range of well-developed tourism services sales or operational skills and sound knowledge of industry operations to coordinate tourism services. Using discretion and judgment, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities. This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and any small tourism business. This qualification allows for multi-skilling and for specialisation in office-based roles involving the planning and coordination of tourism services, or roles in the field where products are delivered.
|How to Apply||Please Enquire or Apply Online|
|AQF Level||Level 3: Certificate III|
There are no entry requirements for this course.
Possible job titles include: Adventure tourism guide, Attendant or senior ride operator in an attraction or theme park, Booking agent, Cellar door salesperson and guide in a winery, Customer service agent, Guide and sales person in an Indigenous Cultural Centre, Inbound tour coordinator, Marine tourism guide or dive tour operator, Museum attendant, Operations consultant for a tour operator, Reservation sales agent,. Sales consultant, Visitor information officer.
12 months full-time
|SITTIND001||Source and use information on the tourism and travel industry||More Information|
|SITXCCS006||Provide service to customers||More Information|
|SITXCOM002||Show social and cultural sensitivity||More Information|
|SITXWHS001||Participate in safe work practices||More Information|
|SITXCCS002||Provide visitor information||More Information|
|SITXCOM001||Source and present information||More Information|
|SITXFIN001||Process financial transactions||More Information|
|SITTTSL002||Access and interpret product information||More Information|
|SITTTSL005||Sell tourism products and services||More Information|
|SITTTSL006||Prepare quotations||More Information|
|SITTTSL008||Book supplier products and services||More Information|
|BSBCMM201||Communicate in the workplace||More Information|
|BSBITU211||Produce digital text documents||More Information|
|BSBWOR203||Work effectively with others||More Information|
|SITXHRM001||Coach others in job skills||More Information|
|1||SITTIND001 - Source and use information on the tourism and travel industry|
|1||SITXCCS002 - Provide visitor information|
|1||SITXCOM001 - Source and present information|
|1||SITXFIN001 - Process financial transactions|
|1||SITTTSL002 - Access and interpret product information|
|1||SITTTSL005 - Sell tourism products and services|
|1||SITTTSL006 - Prepare quotations|
|1||SITTTSL008 - Book supplier products and services|
|2||SITXCCS006 - Provide service to customers|
|2||SITXCOM002 - Show social and cultural sensitivity|
|2||SITXWHS001 - Participate in safe work practices|
|2||BSBCMM201 - Communicate in the workplace|
|2||BSBITU211 - Produce digital text documents|
|2||BSBWOR203 - Work effectively with others|
|2||SITXHRM001 - Coach others in job skills|
|Third Party Verification|
To apply, or to find out more about this course, contact the Student Advice Team on 13 27 86.
Is what I already know taken into account?
Yes. Your history of study, skills and experience does matter. Consideration is given to your prior life and work experiences as well as formal and informal training. This may be applied using the national standard for Mutual Recognition or through Recognition of Prior Learning (RPL). Documentary evidence will be requested.
What else might I find useful?
Financial assistance with fees may be available through concessions or via ‘Time to Pay’ payment plan. This and other information such as student support, study and library assistance can be found at www.cqu.edu.au/student-life/new-students
Practical Placement Information
Students will need to be working in the industry or undertaking a practical placement in order to access to organisational policies and procedures. The placement will need to be in an industry or simulated environment where the planning, sale and supply of tourism and travel products and services are offered. The placement does not need to be purely based in an office environment.