Course History

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Version Effective: 2nd of February, 2018 Next Version
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SIT50116 - Diploma of Travel and Tourism Management

Course Details

Course Summary

This qualification reflects the role of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. They operate independently, have responsibility for others, and make a range of operational business decisions. This qualification provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres, and other tourism businesses.

Entry Requirements

There are no entry requirements for this course.

Vocational Placement and Work Integrated Learning

Students must complete a Vocational Placement and/or Work Integrated Learning as part of this qualification.

Additional information

Practical Placement Information Students undertaking this course must be working in the tourism industry or have access to a tourism organisation to complete volunteer work. Students who are already working in a customer service environment such as business or retail may be recognised with their current skills and knowledge.

VET Student Loan Information

VET Student Loans may be available for eligible students in approved Diploma level qualifications. The loan can be used towards Tuition Fees only and does not cover additional expenses such as textbooks, uniforms, equipment, travel, tools, and accommodation or general living expenses. Loan limits or caps may apply for some eligible courses and where a loan limit is reached for a course, students may be required to pay upfront for any remaining units.

For more information or to check your eligibility for a VET Student Loan, please visit our VET Student Loans webpage or contact us .

Course Details

Course Type Qualification
Student Availability
  • Domestic
Fees
Full Fee $12,029.00 (2024)
Subsidised Full Fee $8,464.00 (2024)
Subsidised Concession Fee $7,406.00 (2024)
Fee for service per unit $523.00 (2024)
Fee for service (International) $11,845.00 (2024)
Fee for service per unit (International) $515.00 (2024)
Subsidised full fee per unit $368.00 (2024)
RPL Fee for service per Unit $262.00 (2024)
For detailed information on Course Fees, visit www.cqu.edu.au/fees
Application Mode
  • Direct To University
How to Apply Please Enquire
Study Area
  • Hospitality and Beauty
Skill Area
  • Hospitality
AQF Level Level 5: Diploma

Admission Codes

Domestic Students
Tertiary Admission Centre Codes (TAC) Codes 		Not Applicable
International Students
CRICOS Codes
  • MKC - 098308C
  • ROC - 098308C

Student Outcomes, Career Opportunities and Occupations

Possible job titles include: Inbound Groups Manager, Inbound Sales Manager, Incentives Manager, Tour Operations Manager, Marketing Manager, Product Development Manager, Reservations Manager, Travel Agency Manager, Sales Manager, Visitor Information Centre Manager.

Course Structures

In order to complete this course, you must:

  1. Complete 12 core units
  2. Complete 11 elective units

Study Mode Definitions

  • Online: Online courses provide the flexibility to study without normally requiring a student to visit a campus. Course content is studied through a number of means including the use of online discussion forums, electronic library resources, by contacting lecturers and teachers, and receiving study materials online/electronically. Work integrated learning, including placements, may be included in some courses.
  • On-campus: Students studying in on-campus mode typically are expected to attend and participate in regular, structured on-campus teaching and learning activities throughout the University’s academic term. These activities may include lectures, tutorials, workshops and practice, online or other activities and normally will be timetabled at a CQUniversity campus or approved delivery site.
  • Mixed Mode: Students studying in mixed mode will participate in a combination of online learning activities in addition to site-specific learning activities, which may include residential schools, co-op placements and/or work-integrated learning as a compulsory requirement of a unit. The additional site-specific learning activities are what differentiates a mixed-mode unit from an online unit.

*All study modes may include Vocational placement and/or work integrated learning.

Select a course structure below to view the delivery details, including the different study modes offered for each structure.

Standard Course Structure

12 months full-time

  • Online
  • RPL/RCC/Credit
  • Mixed Mode
Core
SITTIND001 Source and use information on the tourism and travel industry More Information Training.gov Details
SITXWHS003 Implement and monitor work health and safety practices More Information Training.gov Details
SITXMGT001 Monitor work operations More Information Training.gov Details
SITXCOM005 Manage conflict More Information Training.gov Details
SITXCCS008 Develop and manage quality customer service practices More Information Training.gov Details
SITXCCS007 Enhance customer service experiences More Information Training.gov Details
SITXMGT002 Establish and conduct business relationships More Information Training.gov Details
SITXFIN003 Manage finances within a budget More Information Training.gov Details
SITXFIN002 Interpret financial information More Information Training.gov Details
SITXFIN004 Prepare and monitor budgets More Information Training.gov Details
SITXHRM003 Lead and manage people More Information Training.gov Details
BSBDIV501 Manage diversity in the workplace More Information Training.gov Details
Elective - Group A
SITXCCS002 Provide visitor information More Information Training.gov Details
SITTTSL002 Access and interpret product information More Information Training.gov Details
SITTTSL005 Sell tourism products and services More Information Training.gov Details
SITTTSL004 Provide advice on Australian destinations More Information Training.gov Details
SITTTSL006 Prepare quotations More Information Training.gov Details
SITTTSL008 Book supplier products and services More Information Training.gov Details
Elective - Group B
Clusters (numbering as per Unit Sequence): 1. Information Research 2. Tourism Operations 3. Tourism Package 4. Compliance and Legislation 5. HR Management 6. Customer Service 7. Financial Practices 8. Management Enrol into one cluster of units at a time, as per the following order. If students have already completed a Certificate III in Tourism, commence from Cluster 4. All other students should commence from Cluster 1.
BSBRSK501 Manage risk More Information Training.gov Details
SITXGLC001 Research and comply with regulatory requirements More Information Training.gov Details
SITXHRM002 Roster staff More Information Training.gov Details
SITXHRM006 Monitor staff performance More Information Training.gov Details
SITXHRM004 Recruit, select and induct staff More Information Training.gov Details

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Sequence Unit
1 SITTIND001 - Source and use information on the tourism and travel industry
1 SITXCCS002 - Provide visitor information
2 SITTTSL002 - Access and interpret product information
2 SITTTSL005 - Sell tourism products and services
2 SITTTSL004 - Provide advice on Australian destinations
3 SITTTSL006 - Prepare quotations
3 SITTTSL008 - Book supplier products and services
4 SITXWHS003 - Implement and monitor work health and safety practices
4 BSBRSK501 - Manage risk
4 SITXGLC001 - Research and comply with regulatory requirements
5 SITXMGT001 - Monitor work operations
5 SITXHRM002 - Roster staff
5 SITXHRM006 - Monitor staff performance
5 SITXHRM004 - Recruit, select and induct staff
6 SITXCOM005 - Manage conflict
6 SITXCCS008 - Develop and manage quality customer service practices
6 SITXCCS007 - Enhance customer service experiences
6 SITXMGT002 - Establish and conduct business relationships
7 SITXFIN003 - Manage finances within a budget
7 SITXFIN002 - Interpret financial information
7 SITXFIN004 - Prepare and monitor budgets
8 SITXHRM003 - Lead and manage people
8 BSBDIV501 - Manage diversity in the workplace


Course Assessment Information

RPL - Students who have previous informal and formal learning need to advise their trainer/assessor prior to enrolment. If the student wishes to apply for an RPL they need to apply to the RPL Centre.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
Assessment Types
Written/Electronic Assessment
Practical Task
Third Party Verification
Project
RPL
Course Learning Outcomes
Where and when can I start?
Please view the more details information for any additional information related to this course.

Domestic 2019 Availabilities

Standard Course Structure

There are currently no intakes scheduled for this course structure.

Domestic 2020 Availabilities

Standard Course Structure

There are currently no intakes scheduled for this course structure.

Domestic 2021 Availabilities

Standard Course Structure

There are currently no intakes scheduled for this course structure.

Domestic 2022 Availabilities

Standard Course Structure

There are currently no intakes scheduled for this course structure.

Domestic 2023 Availabilities

Standard Course Structure

There are currently no intakes scheduled for this course structure.

International 2019 Availabilities

Standard Course Structure

There are currently no intakes scheduled for this course structure.

International 2021 Availabilities

Standard Course Structure

There are currently no intakes scheduled for this course structure.

International 2022 Availabilities

Standard Course Structure

There are currently no intakes scheduled for this course structure.
For individual class days and times for each intake please check the TAFE Timetable located here
The availabilities shown above are for the current and future years. To view any historic availabilities please press "Show Historic Availabilities" below:

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Practical Placement Information
Students undertaking this course must be working in the tourism industry or have access to a tourism organisation to complete volunteer work. Students who are already working in a customer service environment such as business or retail may be recognised with their current skills and knowledge.