SIT50116 - Diploma in Travel and Tourism Management

Course Details

Course Summary

This qualification reflects the role of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. They operate independently, have responsibility for others, and make a range of operational business decisions. This qualification provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres, and other tourism businesses.

VET Student Loan Information

VET Student Loans may be available for eligible students in approved Diploma level qualifications. The loan can be used towards Tuition Fees only and does not cover additional expenses such as textbooks, uniforms, equipment, travel, tools, and accommodation or general living expenses. Loan limits or caps may apply for some eligible courses and where a loan limit is reached for a course, students may be required to pay upfront for any remaining units.

For more information or to check your eligibility for a VET Student Loan, please visit our VET Student Loans webpage or contact us .

Course Details

Course Type Qualification
Student Availability
  • Domestic
Fees
Full Fee $9292 (2018)
$9867 (2019)
Subsidised Full Fee $6164 (2018)
$6555 (2019)
Subsidised Concession Fee $5221 (2018)
$5543 (2019)
Fee for service per unit $429 (2019)
Fee for service (International) $13360 (2019)
Fee for service per unit (International) $580.86 (2019)
Subsidised full fee per unit $285 (2019)
Subsidised concession fee per unit $241 (2019)
For detailed information on Course Fees, visit www.cqu.edu.au/fees
Application Mode
  • Direct To University
How to Apply Please Enquire or Apply Online
Study Area
  • Hospitality and Beauty
Skill Area
  • Hospitality
AQF Level Level 5: Diploma

Admission Codes

International Students
CRICOS Codes
  • ROC - 098308C
  • MKC - 098308C

Entry Requirements

There are no entry requirements for this course.

Student Outcomes, Career Opportunities and Occupations

1. Students will receive a Result of Assessment within 21 days of completion of each unit/module or within 21 days of the ‘close of study’ date.
2. Students who successfully complete all required units/modules will receive their qualification and an Academic Statement itemising all units/modules successfully completed.
3. Following receipt of written advice from the student (or teacher) that the student does not intend to complete the full course, the student will be issued with a Statement of Attainment listing all units/modules successfully completed.

Possible job titles include: Inbound Groups Manager, Inbound Sales Manager, Incentives Manager, Tour Operations Manager, Marketing Manager, Product Development Manager, Reservations Manager, Travel Agency Manager, Sales Manager, Visitor Information Centre Manager.

Course Structures

In order to complete this course, you must:

  1. Complete 12 core units
  2. Complete 11 elective units
Standard Course Structure

12 months full-time

  • Mixed Mode
  • RPL/RCC/Credit
  • Online
Core
SITTIND001 Source and use information on the tourism and travel industry More Information
SITXWHS003 Implement and monitor work health and safety practices More Information
SITXMGT001 Monitor work operations More Information
SITXCCS007 Enhance customer service experiences More Information
SITXMGT002 Establish and conduct business relationships More Information
SITXCOM005 Manage conflict More Information
SITXCCS008 Develop and manage quality customer service practices More Information
SITXFIN004 Prepare and monitor budgets More Information
SITXFIN002 Interpret financial information More Information
SITXFIN003 Manage finances within a budget More Information
SITXHRM003 Lead and manage people More Information
BSBDIV501 Manage diversity in the workplace More Information
Elective - Group A
SITXCCS002 Provide visitor information More Information
SITTTSL005 Sell tourism products and services More Information
SITTTSL002 Access and interpret product information More Information
SITTTSL004 Provide advice on Australian destinations More Information
SITTTSL008 Book supplier products and services More Information
SITTTSL006 Prepare quotations More Information
Elective - Group B
Clusters (numbering as per Unit Sequence): 1. Information Research 2. Tourism Operations 3. Tourism Package 4. Compliance and Legislation 5. HR Management 6. Customer Service 7. Financial Practices 8. Management Enrol into one cluster of units at a time, as per the following order. If students have already completed a Certificate III in Tourism, commence from Cluster 4. All other students should commence from Cluster 1.
BSBRSK501 Manage risk More Information
SITXGLC001 Research and comply with regulatory requirements More Information
SITXHRM002 Roster staff More Information
SITXHRM004 Recruit, select and induct staff More Information
SITXHRM006 Monitor staff performance More Information

Unit Sequence

Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Sequence Unit
1 SITTIND001 - Source and use information on the tourism and travel industry
1 SITXCCS002 - Provide visitor information
2 SITTTSL004 - Provide advice on Australian destinations
2 SITTTSL002 - Access and interpret product information
2 SITTTSL005 - Sell tourism products and services
3 SITTTSL006 - Prepare quotations
3 SITTTSL008 - Book supplier products and services
4 SITXGLC001 - Research and comply with regulatory requirements
4 BSBRSK501 - Manage risk
4 SITXWHS003 - Implement and monitor work health and safety practices
5 SITXHRM004 - Recruit, select and induct staff
5 SITXHRM002 - Roster staff
5 SITXHRM006 - Monitor staff performance
5 SITXMGT001 - Monitor work operations
6 SITXCCS008 - Develop and manage quality customer service practices
6 SITXCOM005 - Manage conflict
6 SITXMGT002 - Establish and conduct business relationships
6 SITXCCS007 - Enhance customer service experiences
7 SITXFIN003 - Manage finances within a budget
7 SITXFIN002 - Interpret financial information
7 SITXFIN004 - Prepare and monitor budgets
8 SITXHRM003 - Lead and manage people
8 BSBDIV501 - Manage diversity in the workplace


Course Assessment Information

Assessment Types
Written/Electronic Assessment
Practical Task
Third Party Verification
Project
RPL
Course Learning Outcomes
Where and when can I start?
The availabilities listed here are for 2019 and beyond.
Please view the more details information for any additional information related to the intakes

Domestic 2019 Availabilities

Mixed-Mode Course Structure

Mixed Mode
Mixed Mode for this course may refer to on-campus workshops or residential schools located at Mackay City.
Or it may refer to work placements which can be located anywhere. Please see the More Details section for more information.
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
On-campus

Mackay City

February: Full Time
March: Full Time
April: Full Time
May: Full Time
June: Full Time
July: Full Time
August: Full Time
September: Full Time
October: Full Time
November: Full Time

International 2019 Availabilities

Mixed-Mode Course Structure

Mixed Mode
Mixed Mode for this course may refer to on-campus workshops or residential schools located at Mackay City.
Or it may refer to work placements which can be located anywhere. Please see the More Details section for more information.
February: Full Time/Part Time
March: Full Time/Part Time
April: Full Time/Part Time
May: Full Time/Part Time
June: Full Time/Part Time
July: Full Time/Part Time
August: Full Time/Part Time
September: Full Time/Part Time
October: Full Time/Part Time
November: Full Time/Part Time
On-campus

Mackay City

February: Full Time
March: Full Time
April: Full Time
May: Full Time
June: Full Time
July: Full Time
August: Full Time
September: Full Time
October: Full Time
November: Full Time
For individual class days and times for each intake please check the TAFE Timetable located here
2018 Intakes
The availabilities listed here are for 2018.

Mixed Mode

There are eleven course intakes, available monthly from February to December.
12 months full-time
This course is available online with teaching support available through discussion forums, email and telephone. Online students require self-motivation and must have 4 - 6 hours per week available for study and placement.
For individual class days and times for each intake please check the TAFE Timetable located here
More Details

More Details

Practical Placement Information
Students undertaking this course must be working in the tourism industry or have access to a tourism organisation to complete volunteer work. Students who are already working in a customer service environment such as business or retail may be recognised with their current skills and knowledge.