This qualification reflects the role of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. They operate independently, have responsibility for others, and make a range of operational business decisions. This qualification provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres, and other tourism businesses.
VET Student Loans may be available for eligible students in approved Diploma level qualifications. The loan can be used towards Tuition Fees only and does not cover additional expenses such as textbooks, uniforms, equipment, travel, tools, and accommodation or general living expenses. Loan limits or caps may apply for some eligible courses and where a loan limit is reached for a course, students may be required to pay upfront for any remaining units.
|How to Apply||Please Enquire or Apply Online|
|AQF Level||Level 5: Diploma|
There are no entry requirements for this course.
1. Students will receive a Result of Assessment within 21 days of completion of each unit/module or within 21 days of the ‘close of study’ date.
2. Students who successfully complete all required units/modules will receive their qualification and an Academic Statement itemising all units/modules successfully completed.
3. Following receipt of written advice from the student (or teacher) that the student does not intend to complete the full course, the student will be issued with a Statement of Attainment listing all units/modules successfully completed.
Possible job titles include: Inbound Groups Manager, Inbound Sales Manager, Incentives Manager, Tour Operations Manager, Marketing Manager, Product Development Manager, Reservations Manager, Travel Agency Manager, Sales Manager, Visitor Information Centre Manager.
12 months full-time
|SITTIND001||Source and use information on the tourism and travel industry||More Information|
|SITXWHS003||Implement and monitor work health and safety practices||More Information|
|SITXMGT001||Monitor work operations||More Information|
|SITXCCS007||Enhance customer service experiences||More Information|
|SITXMGT002||Establish and conduct business relationships||More Information|
|SITXCOM005||Manage conflict||More Information|
|SITXCCS008||Develop and manage quality customer service practices||More Information|
|SITXFIN004||Prepare and monitor budgets||More Information|
|SITXFIN002||Interpret financial information||More Information|
|SITXFIN003||Manage finances within a budget||More Information|
|SITXHRM003||Lead and manage people||More Information|
|BSBDIV501||Manage diversity in the workplace||More Information|
|Elective - Group A|
|SITXCCS002||Provide visitor information||More Information|
|SITTTSL005||Sell tourism products and services||More Information|
|SITTTSL002||Access and interpret product information||More Information|
|SITTTSL004||Provide advice on Australian destinations||More Information|
|SITTTSL008||Book supplier products and services||More Information|
|SITTTSL006||Prepare quotations||More Information|
|Elective - Group B
Clusters (numbering as per Unit Sequence): 1. Information Research 2. Tourism Operations 3. Tourism Package 4. Compliance and Legislation 5. HR Management 6. Customer Service 7. Financial Practices 8. Management Enrol into one cluster of units at a time, as per the following order. If students have already completed a Certificate III in Tourism, commence from Cluster 4. All other students should commence from Cluster 1.
|BSBRSK501||Manage risk||More Information|
|SITXGLC001||Research and comply with regulatory requirements||More Information|
|SITXHRM002||Roster staff||More Information|
|SITXHRM004||Recruit, select and induct staff||More Information|
|SITXHRM006||Monitor staff performance||More Information|
|1||SITTIND001 - Source and use information on the tourism and travel industry|
|1||SITXCCS002 - Provide visitor information|
|2||SITTTSL004 - Provide advice on Australian destinations|
|2||SITTTSL002 - Access and interpret product information|
|2||SITTTSL005 - Sell tourism products and services|
|3||SITTTSL006 - Prepare quotations|
|3||SITTTSL008 - Book supplier products and services|
|4||SITXGLC001 - Research and comply with regulatory requirements|
|4||BSBRSK501 - Manage risk|
|4||SITXWHS003 - Implement and monitor work health and safety practices|
|5||SITXHRM004 - Recruit, select and induct staff|
|5||SITXHRM002 - Roster staff|
|5||SITXHRM006 - Monitor staff performance|
|5||SITXMGT001 - Monitor work operations|
|6||SITXCCS008 - Develop and manage quality customer service practices|
|6||SITXCOM005 - Manage conflict|
|6||SITXMGT002 - Establish and conduct business relationships|
|6||SITXCCS007 - Enhance customer service experiences|
|7||SITXFIN003 - Manage finances within a budget|
|7||SITXFIN002 - Interpret financial information|
|7||SITXFIN004 - Prepare and monitor budgets|
|8||SITXHRM003 - Lead and manage people|
|8||BSBDIV501 - Manage diversity in the workplace|
|Third Party Verification|
Practical Placement Information
Students undertaking this course must be working in the tourism industry or have access to a tourism organisation to complete volunteer work. Students who are already working in a customer service environment such as business or retail may be recognised with their current skills and knowledge.