COIT11239 - Professional Communications Skills for ICT

General Information

Unit Synopsis

This unit introduces you to professional communication concepts that are relevant to a career in information and communication technologies (ICT). Topics include negotiation, teamwork, conflict management, academic referencing, library skills, and oral and written communication. The unit introduces awareness of cultural diversity and its management in a multicultural workforce.


Level Undergraduate
Unit Level 1
Credit Points 6
Student Contribution Band SCA Band 2
Fraction of Full-Time Student Load 0.125
Pre-requisites or Co-requisites

COMM11003 Communication in Professional Contexts is an anti-requisite for COIT11239.

Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).

Class Timetable View Unit Timetable
Residential School No Residential School

Unit Availabilities from Term 2 - 2024

Term 2 - 2024 Profile
Term 3 - 2024 Profile

Attendance Requirements

All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Assessment Overview

Recommended Student Time Commitment

Each 6-credit Undergraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Assessment Tasks

Assessment Task Weighting
1. Written Assessment 20%
2. Group Work 30%
3. Presentation 50%

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%).

Consult the University’s Grades and Results Policy for more details of interim results and final grades

Past Exams

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Previous Feedback

Term 2 - 2023 : The overall satisfaction for students in the last offering of this course was 76.47% (`Agree` and `Strongly Agree` responses), based on a 27.64% response rate.

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Source: Teaching Staff
Consecutive weeks containing an assessment might cause assessment fatigue for students.
Some consecutiveness is unavoidable but where possible more break weeks amongst the assessment weeks will be inserted.
Action Taken
There are six assessments, with a few running consecutively, but assessment scheduling was adjusted to ensure that with two ALC sessions, a break week, and some non-assessment weeks, a long run of unbroken assessment weeks is avoided.
Source: UC Reflection and Teaching Staff
The two ALC sessions seem to repeat the same materials.
Liaise with ALC staff to make each session more highly relevant to upcoming assessments.
Action Taken
ALC staff were made aware of this and Unit Coordinator will liaise directly with ALC coordinator to ensure both sessions cover different aspects of learning.
Source: External reviewer, and staff reflection
The Article Analysis written assessment should be a more practical real-life experience instead of being based on a scholarly discourse.
Replace the article analysis written activity with an alternative activity in which students consider and develop in-class arguments based on a contemporary or social issue.
Action Taken
In Progress
Source: Staff reflection
The Mob Writing peer assessment spreadsheet is cumbersome and difficult to manage.
Replace the peer assessment spreadsheet with the Feedback Fruits peer assessment and feedback tool available from within Moodle.
Action Taken
In Progress
Unit learning Outcomes

On successful completion of this unit, you will be able to:

  1. Explain communication concepts and strategies
  2. Show confidence and skills in oral communications and presentations
  3. Work effectively as part of a team
  4. Communicate effectively in a professional context
  5. Define and demonstrate conflict management and resolution strategies.

Australian Computer Society (ACS) recognises the Skills Framework for the Information Age (SFIA). SFIA is in use in over 100 countries and provides a widely used and consistent definition of ICT skills. SFIA is increasingly being used when developing job descriptions and role profiles.
ACS members can use the tool MySFIA to build a skills profile at
This unit contributes to the following workplace skills as defined by SFIA. The SFIA codes and core skills included are:
  • Core skill, Business Skills: Communication skills and teamwork
  • Relationship management (RLMT)
  • Information Management (IRMG)
  • Research (RSCH)
  • Innovation (INOV)

Alignment of Assessment Tasks to Learning Outcomes
Assessment Tasks Learning Outcomes
1 2 3 4 5
1 - Written Assessment
2 - Group Work
3 - Presentation
Alignment of Graduate Attributes to Learning Outcomes
Introductory Level
Intermediate Level
Graduate Level
Graduate Attributes Learning Outcomes
1 2 3 4 5
1 - Communication
2 - Problem Solving
3 - Critical Thinking
4 - Information Literacy
5 - Team Work
6 - Information Technology Competence
7 - Cross Cultural Competence
8 - Ethical practice
9 - Social Innovation
Alignment of Assessment Tasks to Graduate Attributes
Introductory Level
Intermediate Level
Graduate Level
Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7 8 9 10
1 - Written Assessment
2 - Group Work
3 - Presentation