Unit Synopsis
In an increasingly complex and volatile business environment, efficient business processes are core to an organisation and its business partners in order to accomplish organisational goals. Managing business processes is vital to the designing and managing of organisations. This unit introduces you to the concepts of Business Process Management (BPM) and workflow within organisations. More specifically, this unit outlines concepts, methodologies and phases of BPM, with applicability to a wide range of domains. During the term, you are required to apply techniques to assess and recommend organisational processes. In addition, you will evaluate current business processes and propose improvements that align with organisational strategy. This unit provides you with the skills required to develop a report that: defines and models streamlined business processes; recommends improvements and sustainable practices; and identifies potential organisational change issues.
Details
| Level | Postgraduate |
|---|---|
| Unit Level | 9 |
| Credit Points | 6 |
| Student Contribution Band | SCA Band 2 |
| Fraction of Full-Time Student Load | 0.125 |
| Pre-requisites or Co-requisites |
Pre-requisites: COIT20250 e-Business Systems Anti-requisites: COIT20235 Business Process Modelling
Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework). |
| Class Timetable | View Unit Timetable |
| Residential School | No Residential School |
Unit Availabilities from Term 1 - 2026
Attendance Requirements
All on-campus students are expected to attend scheduled classes - in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).
Recommended Student Time Commitment
Each 6-credit Postgraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.
Assessment Tasks
| Assessment Task | Weighting |
|---|---|
| 1. Portfolio | 30% |
| 2. Presentation | 20% |
| 3. Written Assessment | 50% |
This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%).
Past Exams
All University policies are available on the Policy web site, however you may wish to directly view the following policies below.
This list is not an exhaustive list of all University policies. The full list of policies are available on the Policy web site .
Term 1 - 2025 : The overall satisfaction for students in the last offering of this course was 95.00% (`Agree` and `Strongly Agree` responses), based on a 64.52% response rate.
Feedback, Recommendations and Responses
Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.
Source: Unit Coordinator and Teaching Team
In the rapidly evolving age of generative artificial intelligence, it is becoming imperative to encourage in-class activities to promote understanding of critical thinking and observation.
As part of the in-class activities, implement a reflective writing exercise related to the topic that incorporates generative artificial intelligence, allowing for observable engagement.
Three GenAI-related activities were introduced: Week 4 - Using Microsoft Copilot to construct and evaluate SIPOC diagrams. Week 6 – Using Microsoft Copilot to identify the fundamental metric dimensions by focusing on what to measure for a given process. Week 8 - simulating an automated classification task using ChatGPT.
Source: Unit Coordinator
Given the growing importance of technology in business processes, further training on an automation tool that facilitates process improvement should be considered.
Design a hands-on tutorial activity that demonstrates how to automate workflows using an automation platform, such as Zapier or Bardeen, to highlight practical process optimisation applications.
In week 8, an activity (Number 8.8) was added to create an automated workflow using Microsoft Power Automate.
Source: Unit Coordinator's Reflection
Self and peer assessment encourages students to reflect on their own contributions while also providing structured feedback on the work of their peers.
Introduce a small self and peer assessment component within the group assessment to promote accountability and reflection.
In Progress
Source: Unit Coordinator and Teaching Team's Reflection
The current e-portfolio tool (Portfolium) is being phased out. Explore alternatives that support ePortfolio development and alignment with assessment requirements.
Investigate alternative platforms (such as PebblePad, Mahara, or LMS-integrated ePortfolio tools) to ensure continuity of student portfolio activities.
In Progress
On successful completion of this unit, you will be able to:
- Define and describe the core concepts of business process management in organisations
- Distinguish between various methods, tools and techniques used for process identification, modelling and redesign
- Apply appropriate techniques to model and interpret existing 'as-is' against possible 'to-be' process scenarios
- Identify and evaluate organisational change issues that may arise owing to implementing new business processes and propose solutions
- Demonstrate team work and communication skills through case study analysis and presentation.
The Australian Computer Society (ACS) recognises the Skills Framework for the Information Age (SFIA). SFIA is in use in over 100 countries and provides a widely used and consistent definition of ICT skills. SFIA is increasingly being used when developing job descriptions and role profiles. ACS members can use the tool MySFIA to build a skills profile at https://www.acs.org.au/professionalrecognition/mysfia-b2c.html
This unit contributes to the following workplace skills as defined by SFIA (codes included):
- Information Analysis (INAN)
- Business Analysis (BUAN)
- Research (RSCH)
- Business Process Improvement (BPRE)
- Requirements Definition and Management (REQM)
- Business Modelling (BSMO)
- Change Management (CHMG)
- Technical Specialism (TECH)
- Stakeholder Relationship Management (RLMT)
- Business Risk Management (BURM)
| Assessment Tasks | Learning Outcomes | ||||
|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | |
| 1 - Portfolio | • | • | |||
| 2 - Presentation | • | • | |||
| 3 - Written Assessment | • | • | • | • | |
| Graduate Attributes | Learning Outcomes | ||||
|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | |
| 1 - Knowledge | • | • | • | • | • |
| 2 - Communication | • | • | • | • | |
| 3 - Cognitive, technical and creative skills | • | • | • | • | • |
| 4 - Research | • | • | • | • | • • |
| 5 - Self-management | • | ||||
| 6 - Ethical and Professional Responsibility | • | ||||
| 7 - Leadership | • | • | |||
| Assessment Tasks | Graduate Attributes | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 8 | |
| 1 - Portfolio | • | • | • | • | • | ||||
| 2 - Presentation | • | • | • | • | • | ||||
| 3 - Written Assessment | • | • | • | • | • | • | • | ||