COIT20252 - Business Process Management

General Information

Unit Synopsis

In an increasingly complex and volatile business environment, efficient business processes are core to an organisation and its business partners in order to accomplish organisational goals. Managing business processes is vital to the designing and managing of organisations. This unit introduces you to the concepts of Business Process Management (BPM) and workflow within organisations. More specifically, this unit outlines concepts, methodologies and phases of BPM, with applicability to a wide range of domains. During the term, you are required to apply techniques to assess and recommend organisational processes. In addition, you will evaluate current business processes and propose improvements that align with organisational strategy. This unit provides you with the skills required to develop a report that: defines and models streamlined business processes; recommends improvements and sustainable practices; and identifies potential organisational change issues.


Level Postgraduate
Unit Level 9
Credit Points 6
Student Contribution Band SCA Band 2
Fraction of Full-Time Student Load 0.125
Pre-requisites or Co-requisites

Pre-requisites: COIT20250 e-Business Systems

Anti-requisites: COIT20235 Business Process Modelling

Important note: Students enrolled in a subsequent unit who failed their pre-requisite unit, should drop the subsequent unit before the census date or within 10 working days of Fail grade notification. Students who do not drop the unit in this timeframe cannot later drop the unit without academic and financial liability. See details in the Assessment Policy and Procedure (Higher Education Coursework).

Class Timetable View Unit Timetable
Residential School No Residential School

Unit Availabilities from Term 2 - 2022

Term 2 - 2022 Profile

Attendance Requirements

All on-campus students are expected to attend scheduled classes – in some units, these classes are identified as a mandatory (pass/fail) component and attendance is compulsory. International students, on a student visa, must maintain a full time study load and meet both attendance and academic progress requirements in each study period (satisfactory attendance for International students is defined as maintaining at least an 80% attendance record).

Assessment Overview

Recommended Student Time Commitment

Each 6-credit Postgraduate unit at CQUniversity requires an overall time commitment of an average of 12.5 hours of study per week, making a total of 150 hours for the unit.

Assessment Tasks

Assessment Task Weighting
1. Portfolio 30%
2. Presentation 20%
3. Written Assessment 50%

This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based on the relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or an overall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also be completed successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particular assessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a task may be greater than 50%).

Consult the University’s Grades and Results Policy for more details of interim results and final grades

Past Exams

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Previous Feedback

Term 1 - 2021 : The overall satisfaction for students in the last offering of this course was 4.6 (on a 5 point Likert scale), based on a 85.48% response rate.

Feedback, Recommendations and Responses

Every unit is reviewed for enhancement each year. At the most recent review, the following staff and student feedback items were identified and recommendations were made.

Source: Students via the Moodle evaluation
High satisfaction with the learning and teaching activities of this unit.
Nurture the current learning and teaching practices.
Action Taken
Continued to foster the current learning and teaching environment. Case studies for Assessment 3 are changed every term.
Source: Students via the Moodle evaluation and unit coordinator self-reflection
The use of the same case study for the presentation assessment can create monotony for the audience during the delivery of the presentation.
To provide a richer diversity of perspectives, students should be given the opportunity to present unique BPM-related topics that incorporate an analysis of global practices.
Action Taken
This was actioned in Term 1, 2021. The presentation assessment was redesigned to allow students the opportunity to present unique BPM-related topics. Examples of topics were also provided, but students had the freedom to choose any topic related to the Business Process Management domain.
Source: Students via the Moodle Evaluation
High satisfaction with the learning and teaching activities of this unit.
Continue to foster the current learning and teaching environment.
Action Taken
Source: Unit Coordinator self-reflection
Efficacy of textbooks in the digital age is debatable.
Explore changing the current textbook and/or replacing it with journal articles.
Action Taken
Unit learning Outcomes

On successful completion of this unit, you will be able to:

  1. Define and describe the core concepts of business process management in organisations
  2. Distinguish between various methods, tools and techniques used for process identification, modelling and redesign
  3. Apply appropriate techniques to model and interpret existing 'as-is' against possible 'to-be' process scenarios
  4. Identify and evaluate organisational change issues that may arise owing to implementing new business processes and propose solutions
  5. Demonstrate team work and communication skills through case study analysis and presentation.

The Australian Computer Society (ACS) recognises the Skills Framework for the Information Age (SFIA). SFIA is in use in over 100 countries and provides a widely used and consistent definition of ICT skills. SFIA is increasingly being used when developing job descriptions and role profiles. ACS members can use the tool MySFIA to build a skills profile at

This unit contributes to the following workplace skills as defined by SFIA (codes included):

  • Information Analysis (INAN)
  • Business Analysis (BUAN)
  • Research (RSCH)
  • Business Process Improvement (BPRE)
  • Requirements Definition and Management (REQM)
  • Business Modelling (BSMO)
  • Change Management (CHMG)
  • Technical Specialism (TECH)
  • Stakeholder Relationship Management (RLMT)
  • Business Risk Management (BURM)

Alignment of Assessment Tasks to Learning Outcomes
Assessment Tasks Learning Outcomes
1 2 3 4 5
1 - Portfolio
2 - Presentation
3 - Written Assessment
Alignment of Graduate Attributes to Learning Outcomes
Advanced Level
Professional Level
Graduate Attributes Learning Outcomes
1 2 3 4 5
1 - Knowledge
2 - Communication
3 - Cognitive, technical and creative skills
4 - Research
5 - Self-management
6 - Ethical and Professional Responsibility
7 - Leadership
Alignment of Assessment Tasks to Graduate Attributes
Advanced Level
Professional Level
Assessment Tasks Graduate Attributes
1 2 3 4 5 6 7 8
1 - Portfolio
2 - Presentation
3 - Written Assessment